God awful customer service! Pat, the manager will not let a customer finish a complete sentence. Obviously feels that she is more important then her customer. Tried to call and complain that my order was made wrong and I was not given my side of queso, that I paid extra for. The first call she couldn't hear me and yelled into the phone" is anyone on the damn phone, then hung up. She then denied saying that when I called back. Hadn't ordered since February, will not again. Plenty of other options in the area!!! read more

I ordered hard shell Tacos and the shells were wet and soggy and I couldn't even pick one up without it falling apart. Corn tortillas are supposed to be CRISPY!! They put a bunch of soggy lettuce one top and they were the WORST Tacos I've ever encountered. They were also tasteless and I had to eat them with a fork. Seriously!!! I'll NEVER order from Chipotle again. I hope the Covid-19 crisis bankrupts Chipotle!!! The Guacamole had a huge chunk of avacodo in the container the size of a golf ball, reducing the amount of Guacamole, extremely POOR quality. Don't order from Chipotle!!! read more

This is one of the worst chain restaurants poor food quality . Go to a real food place

Always runs out of stuff, rice often not fully cooked, staff not friendly , register always down !!! Boooooo

Be prepared to be a bit underwhelmed and you'll be fine. I visited at lunch and the food was fine and the staff friendly, but the space is cramped and the lines snake awkwardly around the seating areas. There is really not a good seat in the house unless you are able to snag one of the two tables with movable chairs under the blaring speakers. They seam to be doing a good bit of take out service, which contributes to the wait (and may say something about the ambiance!). Also, since none of the seats have backs, I can't wait to see where people are going to put their coats, hats, gloves, etc. Don't they know this is Syracuse?? read more

This was my first time at the Chipotle in Syracuse - and I thought it was really good. I got the chicken tacos (hard shell) and also an order of chips and guac. All in all, I thought it was a good meal at a good price. Beth F. does have an excellent point with the stools with no backs - I ended up putting my coat on the table I was eating at, taking a spot that could have been used by someone else had my coat not been there. What really shocked me was the fact that the parking lot is tiny! I had to wait for a spot to open up and when I went inside I was expecting a massive crowd but the place was only about half full. It seems like there was some very poor planning on this one - I mean this is a franchise, doesn't the franchisor require X number of parking spots per square foot before they let the franchisee sign the lease? Anyways, I seem to be pretty much in agreement with Beth - lots of takeout was happening while we were there. On kind of a funny note - I saw quite a few people eating in their cars in the parking lot. So it seems that many people prefer the comfort of their cars over the lack of atmosphere inside. Maybe they should deliver! At least that way they could get the food out of there and not have people taking up valuable parking spots. Anyways - we will be back for sure. My daughter goes to LeMoyne so I like to catch up for lunch with her from time to time - and even though we liked Nothing But Noodles when it first opened, it spiraled downhill fast and ended up closing. Let's hope the same thing doesn't happen to Chipotle! read more

I went out with my friends to this Chipotle after a rough day at college. We sat down at the table and my friend spilled her whole bowl all over herself. The staff came right over and helped her out. They even made her a new bowl. The service was so incredible and the food like always was amazing! read more

Very inconvenient.They Literally are alway out of something or they're mobile orders are turned off

When I visit my son in Virginia, our first stop is at Chipotle's. When they opened on Erie Blvd I was thrilled, until I ate there. There is no comparison with the store in VA. The servings are sooo skimpy. I thought maybe I just got a bad one and went back the next day. It was worse! Same skimpy helpings and the guac was two big chunks of hard avacado that were inedible. Unless some huge changes are made they won't make it here. I took mine to go the atmosphere was cold and uninviting and even confusing as to where the line is and where to order. I am one hugely dissappointed former fan of this place. I don't even think I'll go to the one in VA any more. read more

If i could give this no stars i would we ordered on the app and went into pickup our inedible order . A bowl and a burrito both tasted old and to the point of we threw out 30 bucks worth of food . Meat was dried out Veggies appeared to have been reheated from yesterday. I know why this place appears busy Stoners eat here and college kids both who do not care what they eat . I will not waste money on dried up used food that tasted like it came out of a microwave. read more

The bad reviews here are a shame because this a great place. The Good: The food. The food is amazing. Anyone who says Moe's is better has gone mad, I tell you. The veggies are always fresh. The meat is largely local and organic. The meat is never over or undercooked. The salsas always taste "fresh" not like they came out of a can. The employees are friendly. Is it expensive? I guess. But considering you can eat the same burrito for lunch AND dinner it's all justified. The Bad: I thoroughly agree that the seating here is obscenely horrible.The way the line wraps around the joint basically kills half the seating in the place. And the music is always too loud here. The Chipotles down south always have a nice volume with the music and you want to buy the Chipotle soundtrack. Here, the music is so loud you want it turned off, you can't even appreciate the musical selection. The lines are also slow. Down south, the Mexicans whip through 2 dozen customers in minutes, throwin' ingredients on at a remarkable pace. At this location, be prepared to wait in line. The employees here just care too much about portion size and prettiness of the burrito. If you want traditional Mexican, don't come here. Chipotle has a large, loyal following for a ton of reasons. The food is great is foremost. read more

American-tasting burrito, guacamole costs extra (not 50 cents extra--$2.05), fire-roasted gross salsa....total: $10.64...good tortilla and steak...two out of three staff were rude. A real Mexican place would include guacamole, good burritos and good salsa with a good attitude for $7 read more

Ordered here couple times last few weeks. Not impressed. Tacos are built lazily. Left one gets 50% of the meat, middle 30%, right one 20%. Lazy staff. Happened both times with multiple taco orders. read more

Average chipotle. Updated interior than most of their restaurants. We sat outside. The tables had not been cleaned off. The food tasted like every other chipotle, but the steak was cold. Busy location! read more

Asked for extra pico de Gallo in me bowl and they gave me none instead. Little annoying like I'm not that type to complain but come on.

Cilantro! For some reason this particular chipotle does not add cilantro upon request. While it is an off-menu item, the only chipotle that I have EVER not served side to cilantro on request was at the Baltimore airport... They suck, too. One star, except the guy with short blond hair (sorry, didn't catch his name) was apologetic and went above the call of duty to explain why this store decided not to offer cilantro. In summary, no cilantro = bad rating If you feel that it needs to be refrigerated to serve, then refrigerate it read more

it wasn't terrible, i just think moe's and salsarita's are both superior in just about every area. ups: the guacamole (probably some of the best in the area - though that's not saying too much), the carnitas meat was very juicy and tender - i'd probably get it again if i end up going again, they sell margaritas and beer, and it's a very clean place to eat. downs: while most are fresh, there's really only like 6 choices of ingredients and about 4 or 5 types of meats to choose from, as with the drink selection, there's only 6 or 7 sodas (as oppose to about 12 at moe's), a lot of the ingredients tasted salty, there really weren't that many tortilla chips in the bag, the bench-style seating arrangements and low seats are really awkward to eat at, and there's no value deal (not a big deal, but some kind of combo wouldn't hurt them, as 2 burritos, 1 soda, and a side of guacamole and chips came to roughly $22). i wouldn't rule out going again. i finished my burrito. but take a short drive to the other side of the boulevard and you can get better selections, more salsas, a lower price, and roughly the same taste at moe's. read more

This was the dirtiest and most disgusting experience I have ever had in a Chipotle. The floors were covered with food, liquid, napkins, and trash. The women restroom toilet was disgusting. I felt sick to my stomach being inside this location. This place should be closed down or be ran properly. read more

Let me start out by saying that one star is out of pity. Anyway this place is a joke of a burrito place, they have maybe 5 options to put on top of your burrito, I get you're trying to be "healthy" but I'm getting a burrito I don't want to be healthy. Also the people can't wrap to save their lives, after two bites my burrito fell apart, if I wanted a burrito bowl I would've asked for one. Lastly I will always be Team Moes, chipotle is a joke. read more

My husband and I waited in line for about 45 minutes the first week it was open. We figured since alot of people hold this place with high standards it would be worth the wait. However, when we started to eat our burritos it was very bland. The extra costs for everything is insane. I will not be eating at this trendy "mexican" place that costs 12.00 for chips, a burrito, and soda again.The atmosphere here is cold and what "mexican" place plays fusion jazz? If you don't like flavor then this is the place for you. read more

IGNORE THE HATERS! this can be a fabulous alternative to horrible fast food....a great chicken w veggies salad (or brown rice if u want) for under $10 is a total hit. This is quick, fresh ADDITIVE AND HORMONE free meats is a hit. For what it is! The staff here is out of this world, they even let a guy in front of me try three different meats/poultry before he ordered. Tbell my butt! read more

Used to love Chipotle but this location is terrible. They skimp on all the toppings and instead of giving you the proper half-half serving, I think I got a tiny scoop of barbacoa and then literally three pieces of chicken :/ I also felt very rushed even though the place wasn't busy at all. They are not very nice about giving extra empty containers for hot sauce (to-go order). Barbacoa was bland and very mushy. read more

This is a very typical Chipotle location, with a unique layout and good service. All the seating is at odd heights, but honestly, who cares when the burritos are that good? read more

I am a huge fan of the food here. It's delicious. Service is fast. Employees are friendly. It seems like they are genuinely paying attention to their jobs and not just going through the motions that you see at a lot of fast food joints. Only issue I have is the parking but I think that situation is purely an outcome of a very popular establishment. This place is always busy. read more

This place was nothing special. The steak was ok...but not alot of variety, they also screwed up my order.

Chipotle is tasty and reliably filling without feeling greasy all day like you would with other fast food however this location never has enough parking during any normal meal time. read more

Honestly normally I have such a good experience at this location. But the night crew tonight was rude, acted like we were inconveniencing them by getting food (1 hour before close) and they skimped on each serving- especially the meat. One of the girls even rolled her eyes at me for asking more than once for a topping she hadn't put on my bowl. Really though the amount of meat that was portioned on our meals (vs every other visit) was MINISCULE! Like baby servings that didn't even fill the tongs. Straight up thumbs down for today's performance from the night crew. Hopefully we can have some kind of reconciliation. read more

I ordered a salad bowl and it was one of the skimpiest bowls I've ever got at a Chipotle.

Put more salt on the chips. There was a period when the chips were covered in salt to the point where my tongue would shrivel up. I want that again read more

Very few options, charges extra for more chips, no salsa bar, pretty flavorless.

The manager is unprofessional and too much time on his hands telling customers that it's an extra charge for extra dressing for the salads when they don't put enough dressing in them in the first place! No other chipotle charges more for extra dressing! read more

we went to chipotle in syracuse. I DONT REMEMBER WHICH ONE IT WAS. whichever one it was dang it was good. we got six tacos with guacamole. dang that guacamole tasted like a vegetable or something! read more

Worst Chipotle experience ever! I had good burritos in Washington DC, East Lansing, Ann Arbor, New York City, etc. Why? I'm sorry to say this but I didn't see mexicans in the kitchen! That explain why my "Carnitas Burrito" was tasteless! read more

They're food is great, but prices are higher than other Mexican food restaurants. No refills on chips like Moes. Burrito bowls give u more than burritos. read more

I usually love chipotle, hence why I was there again, but this location has me upset. Guacamole is $2.05 extra which is perfectly fine considering how much every OTHER location puts on my bowls when I order them. This particular time the girl scrapped up a small portion of what was left in a pretty much empty pot which amounted to half of a half of spoon! I looked at her and asked if she was going to get another pot to finish putting the rest of my guacamole on my bowl and she proceeded to tell me she considered that a "4oz" portion as she was told. I'm no rocket scientist but if every single time I go to chipotle I get a spoon full from a fresh batch of guacamole, I'm pretty sure I can eyeball when it's not right. She works there and can't figure that out? I won't be back there again and yes I'm contacting the manager. Don't play around with folks food when they are hungry and paying extra! read more

no wonder this chipotle has mediocre reviews. you should have seen the way this chick "closed" my burrito. they have ten people on the line and they all skimp on veg and sofritas, I worked at subway when I was 15. I understand the tactic that if you give smaller amounts, you have to do less prep. and they also don't know that you should drain the salsa before applying to burrito. I grabbed 9,001 napkins so the juice isn't dripping down my arm to my ass. at least it tasted ok. read more

What a disappointment. The food isn't really Mexican and mediocre at best, the prices are high for what you get, and the atmosphere is downright lousy. Most of the seating is uncomfortable, fixed stools without backs, leaving you nowhere to put your personal items but on your lap. The music is blaring and not at all pleasant. Will not consider going back. read more

first time visit and will be my last. where to start.... asked for mild salsa on burrito and was given hot. add to that some verrrrry spicy steak and you get one too hot to eat food. the place was a mess. stainless steel topped tables were a disgusting mess.girl who started cleaning them used a single towel/cloth to wipe them all off and never ever once rinsed it off or used any disinfectant cleaner / solution. i tossed my burrito in the trash . wasn't worth talking to any one there about it. save yourself time , money ,effort go to Moe's for fast GOOD food in a clean establishment or for really good food go to Papa Gallo in fayetteville! ill never ever go back to shitople's . place was gross and disgusting read more

I didn't have a great experience here. I travel to Syracuse once a month and was looking forward to my Chipotle meal all day. I got there and ordered a burrito bowl and wanted the salad dressing, they told me they were out of it. Then I did my rice and they asked what meat, I said pork, they said there is something wrong at this time and aren't serving pork. Already annoyed, I'm going to pay for my order and I see the guy scooping the salad dressing directly behind the cashier. Thank god I said something. I will probably drive further to find a different restaurant than go back here. read more

Portion control is horrible. Both of the burritos I ordered were the size of my palm.