I wish I can give Five Guys burger a better rating, similar to the reviews that are framed so…read moreproudly on the walls, but I'm simply not a fan of their burgers or fries, especially for the cost. Because of how simple this fast casual meal is, I don't find it worth the heavy price tag. As of August 2023, you can order a cheeseburger and bag of fries for ($11.21 + $6.11) $17.32. Add a drink ($3.01), and you'll be pushing to $20.33. Finally, let's add tax and 15 percent tip because you are feeling generous towards the cashier. Your meal for one person comes out to about $25.31 (assuming tip is after tax). If you take your family of four, you can easily spend over $100 for burger and fries! Holy moly. The burgers lack flavor because the beef patties are purposely not seasoned. What would Chef Gordon Ramsey think? It's simply ground beef that's pressed into a patty and cooked on a flat grill. I do appreciate the taste of beef by itself sometimes, but my burger was really lacking. The french fries came soggy and under-filled. They were seasoned well, but too were too limp for my liking.

I like the burgers, love the fries, but not the price. A little cheeseburger, little fries (though…read moreenough for two or three), and a small drink cost $18 plus. Service was average--neither bad nor extraordinary. However, I found this location looking a bit ratty. It wasn't disgustingly filthy, but it wasn't sparkling clean. It needed sweeping, tables needed wiping, and bathrooms needed cleaning. It seemed neglected.

I went on the drive through and was greeted via ai voice. It was hard to communicate with it so I…read morewent to the first window. Then second window. And they were able to take my order. (Combo meal). They told me it was going to take a few mins so after I paid, I told them I'll go park and come inside. There were people behind me and I didn't want to hold people up. After parking and going inside. I didn't have my cup to get a drink yet so I was waiting at the front just... kind of watching the staff. I think two of the three, including the one who was at the window and took my order, must of been on break because they literally did not do much but stare back at me and the food/drink they were eating/drinking. The manger was running back and forth. After he gave me my bag, it was just the biscuit sandwich. So I asked "where was the side? " . He passed me the side, then I asked" where do I get a cup for drinks?" The manager didn't realize I never had the cup because he thought the staff member at the window gave me my cup. In the bag, there was no napkin or spoon for the side. Or maybe I just didn't see them next to the soda machine because I was getting annoyed at this point and just wanted to leave. As for the food, barely any icing. The chicken was mid. The meat has a reddish tint to it like it's supposed to be a spicy chicken ? It was confusing to look at. The biscuit was slightly sweet and crusty along the edges (the best part of this whole thing). Mac and cheese was mid. The whole combo was overall mid. Admittedly, tables and chairs are clean. Lots of space. They have an outdoor area too. They have a small window in the kitchen area where you can watch them make the dough. Free parking out front. I would take out the ai in the drive through. I did not like it at all. If I have to wait for a bit, it would be good if they have a spot I can go to while they take care of the customers behind me and I'm not holding up the line for 5 minutes.

They add new hidden charges to your order they should say on the menu or when they come up on the…read moretotal, not surprised at the window

Great food, friendly staff. You have to try the truffle fries they are amazing!…read more You will definitely not be disappointed

Got to finally try the salads, and they were awesome. Good size too. And you can make any burger…read moreinto a salad, so the choices are endless. Service was great too, Sidney took care of our table. Place is always clean. Keep it up!

We decided to try something new today for lunch and I am so glad we did…read more First of all, you are greeted with a smile and a hello and that right there start your meal out perfectly. They have so much to choose from. So you can get your burgers as a meal or on its own. Every burger comes with a double patty of meat, but you can get one with a single patty. The burgers are cooked to order and when you get them, they are fresh. They are not over seasoned, but they do have the perfect amount of seasoning on each Patti. The bacon was crisp and they did not skimp on the pieces of bacon. The vegetables are fresh and crisp and quite cold. The pickles are absolutely phenomenal and so tasty with the perfect crunch. The french fries came out fresh and salted perfectly and they were so tasty. The buns tasted a lot like challah bread. It was soft and flavorful and absolutely tasty. If I am being 100% honest, I have not had a burger that good in a long time. We enjoy burgers a lot and we're always looking for new places to try out and this is at the top of the list. If you are ever in the Richmond area, make sure you give this amazing hamburger joint a try. We thoroughly enjoyed this meal so much that we cannot wait to go back. The food is so fresh and done so well that you will want to go back as soon as possible.

Started with great customer service and fresh made to order Halal burgers. Family enjoyed the…read moreburgers fries and shake. Will return to try more burgers and their shakes. If you are craving for a gourmet Halal Burger this is the SPOT. Again fresh and made to order so please come with patience and you will be rewarded with super nice gourmet burgers.

very disappointed. I've been hearing great things about the chicken salad. ordered the bowl option…read more I ordered early in the morning for delivery at 11;30. I think they made the salad way before 11. it was all soggy. As for the chicken salad. it seemed to be pieces of chicken not like a mass of chicken with mayo and celery. Moving things around there was a huge pool of liquid in the bottom of the bowl (circled). it was all inedible. unfortunately I'm unable to get to the store to return it. ,four bites and it's in the trash

When you visit this location and tell them to cook your meat well done they say OK and pull it off…read morethe grill even faster. I requested other items and they fixed my sandwich with no presentation. I asked for the manager and the guy with the glasses and tattoos (looks Chinese, Asian, or whatever his race is) said the manager was too busy to come talk to me right now. So it's safe to say I'll never visit this location again and I actually love every location except this one and I will also be passing the word around to my people in this area to not visit this location!!

Oh my goodness. I am rarely impressed, Yet Layne's did just that today…read more I am not a strip fan, and I do not like the other Chicken Strip Spot that rimes with Lanes. I had the Grill cheese and a piece of Spicy and regular Strips. To my surprise they were all very good and well seasoned. I went through the drive through and Service was good and with a reasonable time limit. There is outdoor seating, I didn't notice if you can go inside. If not it's all taken away orders. Yes, I will visit them again. I would like to request that they go to Cooking with non Seed oils. Which is healthier for us all. Go with Beef Tallow, avocado oil. Extra Virgin oil and Organic Foods and Beverages. Lots of parking, clean and Quiet. MAHA

Ordered through DoorDash but picked up the order. We've had Layne's before and prefer it over…read moreRaising Cane's. We were told the order would be ready in 20 minutes, so we began driving there. It was fairly easy to find this Layne's location right off of Hwy 6, but the parking lot was confusing. Driving in, there was construction in the area and we had to go through a separate lot before we arrived at the restaurant. This particular location doesn't have a dine-in option, though there is the option to dine outside under the covered patio. There's an order and pick-up window, as well as a drive-thru. We pressed the button on the wall to let the workers know we were there to pick up our order. It was really windy the day we went and it was a bit uncomfortable waiting for a worker to come help us. We had to wait a few minutes; it wasn't the end of the world but we started to wonder if anyone had heard us. Thankfully, someone did come and brought out our order. We got the family pack, which came with 20 chicken fingers, a generous portion of crinkle-cut fries, 4 Texas toast, 8 Layne's dipping sauce, and some ketchup packets. The food was still hot and fresh when we opened it at home, and it was delicious. 10/10 would recommend.

It seems hot chicken is the latest craze. They're popping up everywhere. Simple concept - chicken…read moretenders with your flavor of sauce on a bun or not, fries, pickles. The wife and I have tried several and like the food. So we were out the other day and saw Urban Bird HC. So in we went. Again, simple menu, but with some interesting combinations. We split a basket and kept it simple, 3 strips with 3 different sauces and fries. Oh, and a slice of bread on the bottom - that's important. The chicken tenders were huge. Just enough sauce so it wasn't over kill and messy. Really good crispy FFs. And remember that bread in the bottom, a slice of buttered Texas toast and it had soaked up all those flavors - now that was good. We really liked this place and definitely will come back. Gonna have to try those loaded fries. Later.

Craving for some fried chicken and around the corner was Urban Bird Hot Chicken. The staff was…read morepatient and courteous. Had their popular Tenders Basket in lemon zesty flavor, and was pretty disappointed with it. The tenders were definitely not jumbo size, and they were dry. The lemon zesty flavor didn't come through for me too. The toast was the only decent food in the basket. The store is pretty small and definitely not for big crowds. Parking is easily available surrounding the store.

Overall I felt it was ok, better tasting then some other places, but nothing too special that I…read morecrave going back for. I got the parmesan garlic strips and the original hot strips. For the traditional wings, I got the hot lemon pepper and the cajun. I would rank the parmesan garlic strip first, then the hot lemon pepper, then the original hot strips, and finally the cajun wings. Taking a star off for a previous to-go phone ordering attempt. The ordering on the phone was through AI and after telling them what I wanted, I wanted to ask whether I could pay in person instead of with my card on the phone, and so they transferred me but whoever that it got transferred to didn't pick up so then it just went to voicemail. I had to call back to order again, so this time eventually a person answered but then they just said that I can't pay over the phone and I had to place the order with a card payment. So essentially, I would have to call back a third time if I wanted to get some wings. It was getting too much at this time and I ended up ordering from another place.

First time ordering and I'm disappointed. My order was incorrect. Of course I did delivery so the…read moredriver didn't know. I am not able to get in contact with the restaurant. It's some AI person talking and keeps forwarding me to the restaurant but no one is answering. I'm super annoyed and feel like I wasted my money! Update: I went back to the restaurant the NEXT day and no manager was available however there was a girl that worked in the back with red hair who assisted me and remade my entire order no problem. And she apologized for what happened. There should always be a manager or team lead available to assist when problems like this arise. However I was very grateful for her attentiveness and quickness to make sure I was okay.