Okay so positives first. a) It's neat and clean in compare to others b) customer service is not bad either c) Their sitting arrangement is scattered all around so depending on your preferences/you can sit anywhere. Negatives- a) Its smaller and thus gets too crowded specially in weekends. b) They have adjusted machines so you will get max 4 tickets. That's cheating because you pay same money. c) The pizza thing is positively disgusting. Their 6 slice pizza is almost equal to one slice in size. We ordered one large and 6 slice one and literally socked after looking it. Please don't order it. read more

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Who doesn't love this place??? This place is freaking amazing!! So much fun for kids or adults that are kids at heart, like myself. There are tons of games to play and teaches kids how to be competitive. Games are only one token each which is an amazing deal. I was able to find a coupon from snip snap for $20 for 100 tokens and it lasted 3 hours, where else can you have this much fun for so cheap?! They have a huge space for the party area for kids birthdays. The tables are nice and long and can fit about 15-20 people per table. They have their basic food primarily convenient for kids like pizza, fries, tenders and a salad station for those who want to be healthy. This is definitely the nicest, cleanest , friendliest Chuck E Cheese that I have ever been to! I highly recommend it, there's also tons of free parking, and the best time to go is early when they open. Gooo have fun & enjoy. " Where a kid can be a kid" read more

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Haven't been to a Chuck E Cheese in ages! This is a new location that just opened up in my hood. They do offer their typical pizza, but now even added a salad bar. Pizza is as good, ahem bad as I remembered. They got games, oh plenty of games. Since the place is newly opened, the games aren't as "greasy" with soda and pizza prints as it will be in the near future. There's plenty of space for you to sit and relax. And of course Chuck E. Cheese himself is walking and dancing around with the kids. read more

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I hosted a party there and it was worst experience. Tables were not set up until the time my party started, there was trash on floor everywhere. None of the host was there until the start of my party and I had to ask for that repeatedly to finalize details of my party. All of the food I ordered at the start of party was on my table in next 10 minutes despite of being told to bring it after 40 minutes (which is their own standard). On Being contacted the Manager (old arrogant man) told me that this is their norm that they serve food at the start of party (contradicting what I was told before booking the party and also what their other staff member told me). I was told food will be done in two batches and second batch will be given only after my confirmation, however that old grumpy man served that anyways and charged me because he mistakenly prepared the food. I was made to feel sorry for booking their middle package as if I have done some crime. As per him I should have taken their top most package. Such is the unprofessional-ism they show. I have reached out to corporate as well to give them chance to take corrective action against such arrogant staff. read more

My whole family got food poisoning this weekend after going there. There was no soap in the bathroom. There was no changing table in the bathroom.either. what kind of family establishment is this??!! You would expect basic hygiene and safe food to be covered . read more

"Rots from the top" - writing this review after a second experience (another occurred in 2021) by rude employees at this location, but this time the manager on duty was the perpetrator of mistakes and vileness etc; So I ordered wings (bone in), which he made a mistake of ringing up and putting in for boneless (even though we had a two minute conversation at the time about how they are back to serving bone-in, which were not available for months, due to COVID I presumed), so my order had to be redone (after first being told he would charge me $4 more now for bone-in, which he then self-corrected or realized he could not with any conscience do), but then the bone in wings they brought were down right inedible (pic attached); so I forced down a few of them as I had now waited well over an hour since the initial order. I can't remember asking for a food refund, so well over 10 years, but here I felt I should not pay for the wings, but was willing to pay for everything else (son's pizza, sodas and gametime) in spite of my inconvenience. But then the vitriol and fury came, when I asked for the refund on just the wings. I was told (after childlike panting, angry looks, like the nerve of me, followed by arguing or gas lighting the wings were not bad and that's how they always serve them, that they are baked and not fried, etc, so that's why they look and taste that way, etc (just look at my pic and let me know what you think) - The manager asserted I was already refunded my game time (another blundering, but angry misstatement, that when corrected by me, was met with silence, no apology) and that I was being charged less than I would have anyway, so I realize a few confusing refunds and recharges were made to my credit card, but I summed it all up saying "look, I'm willing to pay for everything other than the wings". My complaint here is the sub-par food quality combined with unnecessary mean-spiritedness. Just saying, find a good hearted nice person (even if somewhat lacking in ability) to be in charge. Why lie about the wings saying they were of good quality, in effect, debating my intentions, like I'm wrong for wanting to be able to eat the food I'm served and somewhat enjoy it. I know this is a new world after COVID, but it's hitting a breaking point now. High prices, meanness and poor quality? Getoudahere! read more

Chuck E. Cheese - $26 dollars for this? - Arcades Near Me - Jersey City, New Jersey

To save money they reduced all machines to give 4 tickets (only!!!). However, prizes' prices remained the same. To save pennies we will not come again to this branch. Note this is only in this location to save money on KIDS!!! read more

Chuck E. Cheese - Opportunity to win ZERO tickets, this is not a mistake!!! All machines the same kids can get at this location up to 4 tickets!! - Arcades Near Me - Jersey City, New Jersey

Took my daughter here and was very disappointed with the games. Allot of the games were inoperable or didn't have tickets to dispense. Attempted to complain to management to no avail as you're dealing with young high school employees who don't care. Visit at your own risk. read more

I went there randomly his past Monday night with a friend. I haven't stepped foot into one since 1984. I was surprised at the great customer service from the moment we walked in, to the moment we left. Outstanding actually. Better than most fine dining establishments. The pizza was still as good as I remembered & we got the unlimited salad bar. The prices were a bit more than I thought they should be, but heck I wasn't paying in 1984 so what do I know! I wished they'd deliver, I'd definitely order pizza! The employees were friendly, knowledgeable and personable. Great job! read more

Great customer service and the place was clean, didn't smell like a dirty diaper or anything! The bathroom wasn't spotless yet not as horrible as all the other locations which we've gone to. The only horrible part is that they should come up with a way when cashing out you're tickets (to get your prize) they should have a set line or something easier. That wait time and the people skipping in order to cash those out or something. Yet other than that its a good place to spend time with the kids. Side note, they even take the online coupons if you have them without any issues! Woohoo..win/win. read more

Chuck E. Cheese is a nostalgic memory of the past that I've recently touched upon. The greasy stains of the floors and the soft and gentle sounds of triumphant screaming children had brought but a single tear to my eye. Crossing a sea of miserable parents had I caught eyes with my one and only love: Chuck E. himself. His deep eyes stared into my soul and as he hugged the child at his feet, had he yearned only for me. I strode towards him holding back the overwhelming emotions flooding out of me, but was interrupted by a worker who had uttered the words "Ma'am, this is for children only." Escorted out, I had stared at my love from the window outside, hands caressing the glass between us, and whispered, "5/5, would come again." read more

This location is way too small and has a very bad layout. I visited here with my daughters and was overwhelmed by the bad service. There were many people standing around the registers but no one taking orders as the line went out the door. I finally got to the register and was interrupted at least 4 times by an employee asking the cashier/manager questions. The game room was mobbed, you could hardly make your way to the games. Of course our order took FOREVER! while I was waiting for it I filled out the survey on the receipt. Within 20 minutes I had the manager in my face basically accusing me of doing something wrong. She throw some tokens at us and told me to redo the survey because they are taken very seriously. I hope they do, that's why I took the survey. I was shocked by this rude behavior, it made me very uncomfortable. read more

Kool little Chuck E. Cheese's the only thing it's missing is a play place for the kids. It's a nice one though one of the cleanest ones that I have been to in awhile. The staff is very good! We been a few time and never have any complaints with this one! The pizza is also good and they have a buffet! Can't beat that! My son and wife enjoy it! The only reason it's not a 5 in my books is it needs a play place for kids. read more

OK food but horrible service very slow and lazy, no manager around for quality. Baby was very hungry and wouldn't stop crying!

I had never been to do this place before, but had come today for my niece's friend's birthday party this morning. Although the place is clean and there are some nice people, the one guy I had complained to about one of the games robbing 3 tokens from my niece was rude, and didn't even acknowledge me afterwards. I'm rather disappointed, as a lot of their machines were also not working. read more

I recently attended a birthday party for a 5 year old boy diagnosed with Autism Spectrum Disorder at this Chuck E. Cheese. I was beyond impressed with the measures that the staff took in order to meet the birthday boys' needs. They kept the lights on and they reduced the volume of music when Chuck E came out to wish him a happy birthday. There are so many places and people who claim to offer "autism friendly events" but they typically fall short. However, the Chuck E. Cheese on Rt 440 in JC did a fantastic job of offering professionalism and kindness to a very sweet little boy. read more

This is a really small chuck-e-cheese compared to others and it tends to be very crowded. I don't like the limited amounts of games and rides offered. Most of the rides and games are not functioning each time I've been there, which is really sad since there is already a limited pool of games and rides offered. I have been to a much better chuck-e-cheese in Saudi Arabia, which was just a neighborhood branch and that's saying something! This place needs to be revamped. Employees are not the most helpful. read more

Worst expirence ever I have ever had. The machine was broken and ate all of our tokens and they didn't even give it to us back. They told me to wait at the machine that was broken. I waited there for so long and no one showed up. Never come here. And also the food is so expensive medium pizza for like $12.00 read more

This Chuck E. Cheese is MUCH cleaner, quieter, and brighter than the Chuck E. Cheese's I remember from the 80s. I booked a group event here and the staff were incredibly accommodating. The kids all said they had a fantastic time, and the parents didn't look too frazzled. I would totally recommend this option to other PTAs looking to organize a half-day activity. Bonus tip: get the kids the Chuck E. Cheese Rewards Calendars ahead of time so they can earn extra tokens. read more

Ok so the staff is very accommodating. However their policy is that if food is left on table too long, they come and take it. I had 1/2 a large pie and two drinks. I went to play with my son, and when I returned it was all gone. One of the assistant managers Vanessa did order me a new pie and Mark the Manager got me two more cups. Very clean and very well staffed though. read more

My son likes this place Its nice but can become very crowded and I wish ppl would watch their kids and not let them just roam around unsupervised but overall it is one of the few inexpensive places for kids to have fun read more

The robots will not attack if made visual contact with. I have been here for several days, waiting and studying the robots movements. My escape was troubling, however I got around this difficult task. I will leave on the note to not fear the rat that walks. It is vulnerable to attack from behind or when adjusting mask. read more

I just arrived a few minutes ago at this Chuck E Cheeses. I came with my 3 and 5 year old nephew. I came when they opened (about 11:05) so they can have lunch and play and I can make it back for their nap. They ate breakfast extremely early so they could have pizza and boy are we disappointed. I go to order and they tell me they can't have any hot food (only the salad bar) because it's too early. They open at 11 (lunch time) and even on the board with the food it says they open at 11. I checked before I arrived, and it is posted on the door and menu that they open at 11. I had to walk my two nephews across the parking lot to Pizza Hut and promise to bring them back to play to keep them from feeling upset. Although Pizza Hut Pizza is better, I'm sure parents understand the entire experience of Chuck E Cheeses is for the kids to play while waiting for the pizza. I left one star because the young lady working at the door was friendly and because I can't really say how the rest of the experience was because we aren't there because the kids couldn't order food. Depending on the experience and the price difference after getting play points, maybe I'll change the review. For now, I am not happy trying to keep two playful kids calm in a dining room of a different restaurant when the plan was for them to be playing while we are waiting for their food. read more

We went this past Saturday at around 11 am and stayed until about 12:30 and were pleasantly surprised at how clean and nice it was. I'm sure it gets much messier and also crowded later in the day, but when we were there with our 2 year old, there weren't many people there. When we first arrived there was a birthday party with maybe 10 kids aged 2 and under with their parents, and over time some other kids aged from about 2 to 10 trickled in, but there weren't a ton of much older/bigger kids that would keep our daughter away from the games and rides. All the tables and the floor were very clean; every machine gave tickets (usually they gave a maximum of 4 tickets no matter how well or poorly you performed); no machine ate our tokens; and the workers who greeted us at the entry turnstile and at the prize counter were young but friendly, alert, and responsive. We didn't eat or drink anything there but the food I saw others having looked fine, like what you'd expect and not worse. It was much much better than I thought it would be, in terms of space for our toddler and the functionality of the games/rides, and the service. We would definitely go back in the morning the next time we need an indoor entertainment space! read more

I was reluctant to write a review of "my" Chuck E. Cheese and let others know how good it is. But I have to give credit where credit is due. Over the last year my twin daughters have been to this location about a dozen times with my Mom, me, and/or our babysitter. We do usually go on weekday mornings when it is not especially busy. I have to admit that it is not the largest Chuck E. Cheese but that is fine with us and my girls never tired of going to this Chuck E. Cheese. It should be highlighted that it is very clean, the staff are always pleasant, and there are rarely broken games. Both the games and the bathrooms are clean, which is very important to me. If anything is broken, it gets quickly fixed. The food is decent. I would recommend that you check out the website before going because they always have coupons and specials going on. read more

Now me giving 2 stars is generous. I've gone here multiple times and never had a problem. Until my recent visit. I went twice this week once on Tuesday and again Saturday. I recognized the cashier from last time she was really nice, except today when I caught her in a lie and it was so petty. Last time I came here I had a coupon code to redeem some tickets, she didn't give me a problem Tuesday. When I went to redeem another coupon I had Saturday, a different person told me I couldn't do it unless I purchased food. So I told her what happened Tuesday. She said I would have to go talk to that same girl. So I go back to the cashier, and she told me the same thing, mind you she took it last time without me buying food, and I just bought $10 worth of food not even 10 minutes prior. She then told me she doesn't remember me from Tuesday or from earlier that I bought food. Also that she hasn't worked since last Saturday that's why she doesn't remember me. I'm like are you kidding me? I had to speak to two different other people to finally get them to just let me redeem my tickets. I also had to wait 20 minutes to get an ice cream because the machine was out of order. I only really go because my little brother enjoys it. But honestly, choose to save the money and go somewhere else. read more

Machines always not functioning. You put tokens and machines don't even turn on. Too crowded... People arguing and fighting. There is minimal parking. Picture booth never working, this is a new place but the quality in these machines are very cheap. Sorry not come to this location. read more