I love that Chuck E. Cheese's is pretty much catering to millennial parents and now becoming more modern in appearance and with it's technology. Everything at this location is clean, the games work and the food is actually delicious! I don't mind coming here at all as an adult and kind of enjoy it. Philly cheesesteak pizza, bbq chicken pizza and limited time candy corn pizza are my favs. We as a family of 4 always go during all you can eat buffet time which I believe is Mon - Fri 10am - 2pm, because it's the best deal in my opinion. We always go on weekday mornings to afternoon during the kids school breaks to avoid the obvious busy times. All the staff seem to be great and friendly but the best ones I have met are Kaori & Richie, they are the nicest people ever! If you want a pleasant experience at Chuck E. Cheese's, don't go on the weekend or during weeknights and you will be fine. read more

Just had my kids birthday here. The games were entertaining for all the kids. But the staff, ummm not good. Our birthday server was nice, but the remainder of the staff was horrible. The front door was my biggest concern. Always left unattended. I even made my kids wait so we could be checked, no one came, so we just all walked out without being checked. I don't think I'll come to this location again. Grossmont will be the location, it's super small but they pay attention to the children's safety. That's important to me as a customer. read more

man!!! this place is the dirtiest filthiest place you can ever take your kids to. I mean come ON! HYGIENE people, they should have at least one person that wipes the gaming machine surfaces, they're greasy oil, kids have their hands dirty and it goes from a kid to another, two items were not available on their menu, long lines, long wait.. this place is a complete mess. Never ever again!! read more

This place was really cool. Staff were friendly, helpful and a special thanks to James Reed for all the help we received from you. Thank you for being kind and helping us while we were there. Great experience!! See ya soon. read more

This place has the worst manager Chris and customer service ever. Went to a birthday party that was pre paid and scheduled for 2 pm . They had nothing set up and never brought out anything for party . When we complained the management tried turning it around and saying because the parents were upset and used profanity after waiting over an hour for child's party to happen that they were kicking us out. Chris handled the situation so un professionally and I can't believe a family place would actually ruin a child's birthday. I will NEVER return here and think that this place is terrible. Not to mention the fly that was found in the salad bar. read more

Horrible, place is a mess, $8.50 salad bar has 1/2 the items missing, when I complained the girl said it's someone else's job but I saw her doing it. Floor by the soda machine was so sticky my shoe came off, they don't bring your pizza anymore, they give you a pager for when it's done. I think they only clean the tables in the morning because ours was sticky and we got the only table that didn't have stuff on it. I guess they can make money with only 2 employees running the show here. Cashier and pizza cook... I think this is a money laundering establishment. read more

Horrible customer service, waited over 20 minutes to order food, nobody was there at cashier. Then waited over 30 minutes for my kids to claim a prize. I asked multiple times for help amd they said they didn't have enough staff. I do not recommend unless you're patient enough to waste your time waiting for them. read more

Great place to bring your kids! TIP: Always look for coupons only. Never pay full price. read more

Chuck E. Cheese - Pizza Near Me - San Diego, California

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If I could give it negative stars I would. The bathrooms were SO DISGUSTING. Trash everywhere, NO toilet seat covers, broken toilet paper holders. Not to mention, it took around an hour and 45 minutes!!!!!! To get our mediocre pizza!!!!!!! I am outraged. Why do people even come here? Worst experience ever. Do not take hungry children!! read more

Horrible service! Came here at 5:30pm on a Saturday night and when we ordered the pizza nothing was said about a wait. We waited for over 2 hours and still waiting on our pizza. Finally we asked how much longer as our six month old and four year old were getting antsy. They said it would be another hour. We decided to get a refund and eat elsewhere. I realize that this is on a Saturday night during dinner but they should have at least told us when we placed our order that there was a massive wait. Very disappointed as was my daughter. read more

Had a great time with my family today this Chuck E Cheese's has more games than the one in National City which is usually the one I go to but I decided to come here today due to that (more games). Unfortunately many games were out of services and I lost 4 tokens in games that weren't working and had no sign. We got the buffet which is Monday - Friday from 11am to 3:00pm but there isnt much variety and had to wait for the pizza to come out because the section got empty fast. read more

GO TO ANY OTHER ONE IN SAN DIEGO BUT THIS ONE!!!!! If this place could receive no stars it would. This experience was utterly terrible and the worst part about it was they were not even open to compensation for all of their mistakes. Originally was quoted different prices for items before purchase but the biggest kicker was when our order was placed for pizza we had to wait over 45mins for them to arrive just to be dropped on the floor in front of a party of 12. After the drop it was thrown back at us as if we caused the mistake. I spoke to a manager and then was informed that pizza replacements would be out in a few minutes. After speaking to that manager it took another 35 minutes just to receive one pizza and it wasn't even the right one or size. Finally 25 mins after that the finally pizza came and still wasn't the right size or toppings. When speaking to the manager again about what was going to be done for the inconvenience of waiting and their extreme error it was thrown at me for being somewhat "petty" for wanting them to fix their error. A refund would've been nice, a card with some credits or something. But they did NOTHING TO FIX THEIR ERROR. I wouldn't go here or recommend this place to anyone for anything. read more

Woooooooow! This place is on another level, in a bad way! I have 2 young kids and have been to Chuck's many time in San Diego. This place was indescribable. The only reason I am giving 2 stars is because of the staff BESIDES the Manger I had to deal with. I came on Thursday, 5/5/16 at around 4:30 pm. Walked in for a B Day party and this place was a disaster. Tables, dirty with pizza trays and cups everywhere. Games broken with absolutely NO EMPLOYEES ON THE FLOOR. Now, I have high expectations as a current business owner and proud previous employee ($4.25/hr lol), but this was not a place I would come again and I will explain. So I thought don't be a snob, lower expectations and have fun. I ordered a beer and the staff was great, customer service wise. There was a kid with a Afro who smiled and was pleasant, but we both looked at each other and could tell he was understaffed. The girl at the register again nice but looked frustrated with the look of "I know we can do better". She went to the back "oddly" and requested a beer which was brought out by a dark haired female who asked, "did you ring it through", RUDE!! Say hello and thank you to your customers who pay $50 for beer and tokens!! I took my drink and coins and dispersed them amongst my group. Sticky machines and broken games with no out of order signs turned into a waste your coin, Russian roulette. After 2 sips of my beer a big kid comes running like a halfback from super bowl 51 and crashes right into me sending my beer flying through the air dowsing a photo ride and my son with my high priced beverage. I stayed calm and attempted to absorb liquid from the scene to help children who might choose to keep their garments dry. I then immediately (5min later) went to the front and informed the staff my drink had spilled and requested another drink even though technically it was "my bad". The guy with the Afro smiled and walked to the back to ask his manager if she could help me and returned to say "my manager said she could give you a half cup". I politely said that's fine and waited for another 10 mins. He asked if I wanted the dark or light (only 2 Budweisers on draft) and I responded dark. Finally he went back again and must of had some luck because he came out smiling and gave me a thumbs up. I waked over by the door to the draft beer and waited because people became frustrated with me and began to step in front of me in line to order. FINALLY, the manger came and brought a light, half cup, of beer and said "here". I stated I asked for the dark beer and she looked at the kid who had helped me as to blame him for his mistake before walking back, dumping out the beer, THEN proceeding to give me another half cup of dark beer and said "thanks"! Are you kidding me!!! Really. A dark skinned gentlemen came in later that night who carried himself like a manger with a smile and fixed the broken games and rapidly began to clean the multiple dirty tables with a good attitude. He is the only reason I gave 2 stars. Effort with personal integrity. I should of said thank you but hopefully he is promoted by this review and the female demoted or fired. There is a game with water that is literally like a cesspool. The employees know what I'm talking about! KEEP IT CLEAN PLEASE. Never coming back! read more

This Chuck e Cheeses just opened up not too long ago and since opening day, I've been coming! I use to go to the one off Rosecrane/Sports Arena one but this one is more closer to home and in a convenient location. There's no hassle for parking what so ever. On the weekends it can be a hassle seeing that everyone wants to take their kids out. I prefer to go during the weekday, I think the best time is 5pm, the inside will be much cleaner and less kids. I always receive great service here! Oh yeah, if you like to use coupons they accept deals from the website via your smart phone (get more coins that way). On a weekday food comes out less than 30 minutes here, on a busy day you're looking at an hour wait! Trust me, I've experienced it but you know what I stay patient 'cause the people in the kitchen can only go so fast plus, I know some if y'all remember working at a minimum wage job before.. Think about the hard work. Anyways, i think about four or five machines to retrieve tickets into receipts. The rides and games of course are all new and pretty darn fun come-on, Chuck E Cheese is where a Kid can be a Kid (haha I'm corny sorry). I always have a good time here and you probably will too. read more

Lets see most games gave no tickets when they should of. The picture with chuck E didn't print. The pizza crust was hard. However this location has cute rides for the toddlers and its pretty spacious. Customer service from the registers was good too read more

This Chuck E Cheese's Location Is My daughters favorite!! its huge!! With lots of room for the kids to play and adults to eat. Check out our fun video we made at this Huge Chuck E Cheese's. https://youtu.be/sWa4bycn594 read more

Clean, coupons make it affordable. Great place for 2 hours of entertainment. One in National City and Grossmont Center are not as nice or as clean as this one. read more

Worst customer service that I have ever received at Chuck E. Cheese. First of all, no one was there to check the hand stamps as people exited. Second, the lady at the counter that did the tickets was terrible! My son wanted the dinosaur in the counter (which they had plenty) and she told me that they didn't have anymore and she can't give me the ones in the counter. Ok! My son finally found something and we went over by 3 tickets. She told me that she would have to charge me which was unheard of. I've been to many chuck before and they are always so generous that they will even give you things that is over by 10 tickets plus. I didn't say anything and just asked how much I'll need to pay. She told me 92 cents. I gave her one dollar and she asked me if I wanted my change. At the point I was really annoyed already so I told her I do want my change. She repeated after me with an attitude and rolled her eyes at me. I mean if they are gonna charge me for going over 3 tickets, bet your ass I want my change back! read more

I would do it again just because they set everything up and clean everything up, but there were several problems. First of all, when I booked my original party I asked for 2 cakes. None appeared on our order. And the hostess did not ask when she sat us down. So by the time she realized there was no cake it was too late for them to be able to make cake in time. I promised my son pizza AND CAKE. Instead we got dippin dots. Which are not nearly as good as real ice cream but I guess it's a gimmick kids love. Also, I had to chase that hostess down everywhere. She left with my credit card for a very long time. Every other table around us got cleaned but there we were sitting in pizza scraps-gross! Also the hostess did not inform me when 4 more members arrived for our party. We did not get them their free games and my son did not know his friend was here. I guess what I'm saying is the hostess sucked. Oh yeah, and the pizza is BAD!! The pepperoni is swallowable, but avoid the deluxe at all costs. The hostess told me tips could only be in cash. Which I think means "We're not supposed to get tips but we need them." I left her a little over 10%. I never tip that low. If she had actually bothered to come to our table, take care of our guests, make sure things get bused, I would have given her 20. Damned shame. Stressed me out on my son's birthday. This was the Chuck E Cheese in Costa Mesa Ca read more

My kids call this the ghetto chuck e cheese but it is so not ghetto. This is the only chuck e cheese I now go to. The floor plan is open and the games are spaced apart. I don't feel like I have to follow my kids to every game and hover over them I park my butt at a table in the middle of the place and can see them anywhere in the room. This past weekend I went and ordered there world famous pepperoni pizza, loved it and the recipe has changed since I was a kid. Still one of the best pizzas ever. I even got cinnamon sticks which were super good to for dessert. The food came out pretty fast after I order. The cashier told me to take a survey at chuck e cheese and she'd give me 50 tickets when they normally only give 20 tickets so I took her up on her offer. In fact I bought something else and she said she'd give me another 50 tickets and she did. So I got 100 tickets and didn't play a single game. She even let me charge my phone in the front since it died to get enough charge to go online. I wish I remembered her name because she was such a blessing. My kids usually waste their tickets on games that don't give tickets so with the tickets she helped me get they were able to get cotton candy. You can say they wee pretty happy campers and like the saying goes happy kid happy mom. read more

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I am a firm believer that all Chuck E Cheese restaurants should give away welcome baskets to adults that are complete with bottles of alcohol and hand sanitizer. This one is no exception. The kids go CRAZY with all the games. They do birthday parties really well here, but it's a bit too chaotic for my taste. There were many machines not working while we were there and for the amount of tickets we won, the prize selection was pretty poor. My kids were happy with their silly straws and slinkies, so I guess overall... it was A-OK. Actual party rooms and spraying people as they enter and leave with sanitizer would get higher ratings. read more

My experience at this location has always been negative. I have given it a couple of tries and always leave upset. Many of the games had errors on it and it would take my credits: I went to the cashier to request my credits back and she said that all she could do was give me 30 tickets. I bring my kids to play now to get tickets for which I can only get a piece of candy. I then go to redeem my tickets. I have 29 left and request a 30 ticket candy. The lady tells me I am a ticket short! After I have lost close to 6 credits on machines that don't work. Horrible customer service! Never coming back to this location. read more

Very young kid oriented...lots of games..great place for a birthday party. Not enough staff to keep tables clean, and wait on customers... constantly running out of pizza. A lot cleaner overall than the one I saw in National City. read more

I should have written this as soon as it happened.... On 8/25/19 my niece had a scheduled birthday party at this location. I am usually here at least once per month & have never encountered any problems... until today. I'm not going to discuss how the party was ruined because of the lack of customer service,& assistance. My issue is far more serious. I arrived with my 5 year old Goddaughter. There was NOBODY at the from stamping . I walked over to the counter & asked to be stamped, & was told to "hold on". Eventually we were stamped & went on our way. Fast forward.... When we left, there was no one there to verify the stamps. I asked a friend of mine to take my Goddaughter outside (just to see if she would get out). My Goddaughter began to cry & say that she didn't know my friend, yet she was able to walk out of the door with her. I would just like for Chuck E Cheese to be more alert at the front door. read more

Horrible customer experience. No one really greeted me or said they'd be right with me when I came in. I waited a long time to be helped. Also no one was friendly to me an my child at all. Will not be coming to this location again. read more

Special thanks to Olivia L. We came to this chuck e cheese for a birthday party and she made us feel very comfortable she's very helpful gave great customer service and she fulfilled all our needs for the birthday girl keep up the great work Olivia read more

Look I am not one to write reviews because I really don't care much for it. The reason for this one is really really a bad one. This place was beyond unorganized! The kid's check in was unattended for longer than 30 minutes other people said more. Literally someone could of walked out with a kid and no one would notice. Every table trashed no one was cleaning or attempting to clean. The beverage area trashed to the max. I ordered the salad bar and i get everything ready to eat and I find out no more forks. So I couldn't even eat that. The chicken wrap tasted like it had expired ranch and the cashiers were always talking and had a bit of attitude. Honestly this is a place to never come to. read more

Brought my little brother here and he had a blast! Its pretty clean and new and they have a bunch of games for kids of all ages. Pizza and salad bar was kind of mediocre but the games are only 1 token! Chuck E comes around all the time taking pictures with the kids and signing autographs, he's like a local celebrity ;) read more

Only reason to go was that one of my daughters was invited for a birthday party. I'll admit the girls have some fun, but the place is bordering on dirty, I kept smelling cigarette smoke (although that may have been the majority of the patrons) and the games are a waste of good money. read more

TRASH NOTHING BIT TRASH!!!!!!!!!!! both managers were not doing their jobs. The male manager kept running outside for who knows what and letting people walk in and out without giving them a stamp. The female manager just kept walking around looking at all the mess and disorganization without doing anything about it. Then she goes on her lunch as their is a huge line at the register. She was lagging without a care in the world. All I saw was employee after employee chillin in the back with lines at the prizes and food running out at the salad bar and a huge line at the cashier and a line with people wanting to come in but not getting a stamp. SERIOUSLY this chick e cheese is complete TRASH!!!! The managers are to blame for it 100% the other employees are also to blame because they couldn't care less about the guests that come into this establishment. But that falls on the training from the managers. The ONLY person that was remotely doing her job was Mariah, she was running back and forth to the cashier and the kid check. Because she was the only one working both side. (Makes no damn sense) seriously, I would like to speak to the GM about what had happened today. This is unbelievable! One more thing. Chuck e never came out on time because the employees who are supposed to be chuck e were so late they had to keep restarting g the program. This place is stupid and should be closed down or fire everyone and hire better more responsible employees. Seriously fuck this place! I use to work at a CEC a few years back and still have some contacts with a few of the GMs in that location. Maybe I can talk to them about what's happening here because if I'm the first person to make a complaint that would be outstanding because it seems like they don't care about what people say about this place!!!!! They don't care about their job!!! please feel free to email me ezguith@icloud.com read more

My son turned 4 and we stopped in for pizza and play. The good took forever and it was sub par. The first few games we tried took the credit but didn't start but I also couldn't find anyone to help me. The kids in the play structure are really rambunctious and the parents said nothing to them. Why aren't there ppl on the floor? I know it's up to the parents but you know they don't always keep an eye on them. There were also many machines that said we'd get tickets but it was obviously out. Big disappointment! read more

Staff is friendly however weekends are incredibly packed and bad management of this business causes them to be completely understaffed during busy weekends. Took me 20 minutes in line just to get a beer...since there was only one person taking orders. The party I went to was reserved from 3-5 and pizza didn't come out until 420 ish. Totally not acceptable and will not be coming here during weekends. read more

If I could leave no stars I would. I came in with my family tonight to celebrate my sisters birthday and it was the worst experience ever!!!! Not only did they mess up our entire order, we had to keep getting up to let them know that it was all wrong and from what we could tell we weren't the only ones whose orders were getting messed up but they were rude and unfriendly expect for one girl who seemed like she was doing most of the work without help. It was especially the manager I think who was extremely rude to us. We had to continuously correct what we had ordered and at the end of the night they didn't even let my siblings exchange their tickets. I get that places get busy and it's stressful but they should treat customers better. Never coming back again and my siblings really like coming here for celebrations. read more

*PLEASE READ* I was here last night. Around 8:30/9pm we were getting ready to leave so my nephews were putting their tickets into the machines. Mind you around 5 machines were out of order. I was sitting down looking from afar when I see the manager named Keith. A tall guy dressed in all black walk away with a bunch of tickets LAUGHING. At the moment I didn't understand what was going on. My nephew comes up to me IN TEARS. The tall scary manager Keith took away his tickets & accuses him of "cheating the system." My nephew is 8 years old, how would he know how to cheat the system? Chucke cheese is not somewhere you go everyday, how could you know how to cheat the system? So I went up to the manager & asked him "did you take tickets away from my nephew?" he looks at me and smirks & says "yes." I asked Keith how do you cheat? Keith said you put the ticket in & pull it out & without the machine taking your ticket, it tricks the machine thinking you did. So anyways. I'm standing next to these machines that didn't work, arguing with the manager. He had no remorse, no professionalism arguing back with me instead of listening to me. 2 kind strangers came and told the manager themselves that they watched my nephew win those tickets fairly on the wheel of fortune. One person even offered to pay me my money back because I spent 100 dollars in tokens last night. Plus money on food. The manager was not budging. I honestly feel he saw a kid with a lot of tickets struggling with the machine & instead of helping him he did the meanest thing you can do & just take away the tickets & LAUGH about it. It's like taking candy away from a baby. Finally after having such a frustrating conversation & about 10 different people getting involved he finally gave me the tickets my nephew won in the first place. I'm happy that was the end result but it took so much arguing back and fourth and good people there that night who had my back. Never come to this location!!!!!! The games weren't working. The ticket machines weren't working. Was there from 6:30-9 saw chucke cheese once & he didn't even want to say hi to my kids. The big screen would count down chuckes appearance but he only showed up ONCE. Not a fun time at all. I'm not a person to complain or get someone in trouble but he made my nephew cry and was not even sorry or felt bad. The fact that a customer offered to pay me back my money but the manager didn't and made a child cry is the reason why I made this yelp account. Keith should not be able to work in an environment with children. read more

I took my little sister here last Monday for her early birthday. The man on the front was friendly enough to give her extra coins. We ordered pizza and wings, and the slices are small. It was expensive kind of. What do you expect though? This place is mainly for playing than eating lol. They made the pizza and wings specially for the kid's mouth so it's understandable. Yeah some tables were messy, but some weren't. Playground area well smell like feet. It's so bad that they had to install a vent in the slides LOl.. Well kids are going to be running around with their stinky feet, so be prepared. Monday wasn't that bad because there wasn't as much kids there. All machines worked. Service was great. My sister, family, and I had fun. I don't really have any complaints. read more

Hello, On Saturday April 23, 2016 I had a party reserved for my daughter who was turning 4 years old, I booked the party for 5:30 Pm I and I booked the party for 15 kids and 10 adults it was the middle package I can't remember the name of it. On the day of the party my boyfriend and I arrive a 30 - 45 minutes prior to the party to drop off balloons, cake, plates, ice cream etc so the table would ready when we returned. We arrived back at the venue around 5:40 when we got there my sister asked me about the Minnie mouse stuff I had purchased ,so I'm looking at the table and realized that everything I purchased was at another table with a different little girls name on it. I searched for a assistance and young man with afro asked me if there was anything he could do and I asked who my hostess was and he said he didn't know but he would move my stuff to the correct table, the young , my boyfriend and I started to move the items. A manger arrive because my baby sister went to search for one She (Bree) asked how was everything going and I explain the issue immediately and told her how I came early to drop things off just to assure my daughters part was together. Bree the MANAGER told me she doesn't work that area so she did know who my hostess was or what was going on. About 10-15 minutes after this a hostess came up introduces herself, then left came back with a clip board went down how the party was supposed to go ask me if I need anything else, then left. The hostess come back five minutes later tell me she going on break, now at this point I'm pissed but I'm trying to let it affect my me for the sake of my baby. Pizza arrives and as I'm passing it out our hostess pops in to take over. 45 minutes in to the party we receive tokens. We had to gather everyone for the birthday song and Chuckie .....we are waiting waiting 15 minutes of standing we get to it, so our hostess is now passing cake and ice cream but the ice cream is 100% liquid she asks me if I brought it in like that and said I no and now it useless and I never received my ice-cream scooper back I'm assuming she threw it away. No one could figure the ticket blaster or who had the key etc etc .We made it through the party never the less but I was not happy. I spend over 300$ on this two hour party plus brought my on supplies and it took a group of ignorant employees to ruined my daughter party and be so carless about it. When I got the bill I was charged for 15 kids when only 8 showed up and my sister said you not give a discount for the mistakes and she says oh I don't know anything about that. Monday April 25, 2016 I went on the website to get contact information and found out that I shouldn't have been charged for 15 kids and at the time it should have be minus 4 kids, so I contacted the manager I believe his name was Needle or Neal the first thing I asked about the charge for kids that weren't there. Needle or Neal precedes to ask me did I tell the hostess and I said no I didn't even know I should he said oh well yea you are supposed to tell them and I was like no one ever told me that and I'm sure she can tell the difference between 8 and 15 kids at the table. I continue my conversation with Needle telling him how his employees ruined my daughters party and asked for the number to corporate, then he told me he would handle it on his own and that there was no need to contact corporate because he would handle, he also told me he would look at the footage and get back to me in a hour. After never receiving a phone call I contacted him I'm back the very next day but got a manager named derrick who told me needle would be out so I gave my information for him to have him call me by Friday still nothing call back needle still out so asked for the number to corporate from Derrick. I should have known better than to have a party at chuck E cheese for my daughter because the weekend prior my nephew had a party there and chuck E himself was nowhere to be found 3 hours after being there First we are told he would come out soon ,then we were told his was at an event (but its Chuck E cheese) Then I guess since people started tasking where he was magically he popped up. I never been so disappointment in a party, 300$ of my hard earned money went down the drain because of some careless employees and no one even apologized it's disgusting. My daughter loves chuck e cheese has been there countless number of times and it's because of her love for the establishment that I threw that party but NEVER EVER AGAIN will another 1 $ of my money go to this place. TAKE YOUR KIDS SOMEWHERE ELSE read more

We just came home from such a wonderful birthday party for my 10 year old daughter that we had at Chuck E Cheese's on 3414 College Ave in San Diego. What a very memorable experience it was. The week prior to and then a couple days prior to the birthday party, Vivian called to confirm our reservation, make sure our order was accurate and provided a very well detailed explanation of what to expect When we arrived at Chuck E Cheese's on College Ave in San Diego 10/14/2017, we were greeted by Chris (Manager) and Anelu to welcome us and got us settled in. Anelu was our coordinator for the birthday party and what can I say about her. Anelu was amazing. The professionalism, the service and just taking care of all of our needs from the second we arrived until we were ready to leave once the party was finished. Anelu, Chris, Vivian and of course Chuck E made today a very memorable experience, and the food and cake was top notch. Recommend this Chuck E Cheese's and their crew to everyone. Thank You Gray read more

I brought 3 kiddos with me on a not so very busy Monday afternoon. From the beginning to the very end, we received awesome service from the entrance staff and manager. Didn't eat the food but the kids were persistent with getting ice cream from the machine and not wanting to put up with a tantrum I was going to get that for them. After standing there for more than 10 minutes embarrassing myself trying to work the machine that happened to be broken, a very generous manager went out of his way to open the machine and get the ice cream for us. The kids really appreciated that and had such a good time playing the variety of games. The environment was clean and the staff was helpful and welcoming throughout our whole time there compared to other locations. read more

Omg, never coming here again. So ghetto. Half the games were broken. Our drink cups and plates got stolen while we were waiting for our food, to top it off someone stole all of our tickets from my 2 year old son. Kids coming up to us asking for tokens every 5 mins.. Like where are you parents?? I live down by the border and I'd rather drive to the one in Mira Mesa than ever come back to this one. read more

The customer service we got from this location was second to none. Jazmine, who was in charge of checking families in, taking orders, checking order, replenishing the salad bar and throwing out tickets with The Mouse, kept a smile on her face and worked the front like a pro made my families experience notable. read more