Just took my car in to get my tire patched up since I found a screw and a nail embedded in there. I…read morehad brought my car into a different tire repair shop where they had told me they wouldn't be able to repair it, but these guys did it free of charge! Aside from my deep gratitude for free service, these guys also work really hard. The customer-facing representatives were visibly busy with phone calls, mediating between customers and mechanics, tending to other customers who were there to pick up/ drop off/ get a consultation for their cars, all while exhibiting coolness and professionalism. There was a customer there who was being a little irksome, but the guy helping me handled it with such professional calmness, which even made me feel proud of him lol. Great job, guys!

I wanted to take a moment to recognize three employees who provided exceptional service during my…read morerecent visit on May 19, 2026. First, Cory was the first person to greet me when I arrived. He thanked me for my patience while I was waiting, which may seem like a small gesture, but it immediately made me feel acknowledged and valued as a customer. That level of attentiveness is something you don't see often these days. Jonathan was incredibly helpful, knowledgeable, and thorough throughout my visit. He took the time to explain everything clearly, answered my questions, and even recommended a nearby alignment shop that could help with my vehicle. His professionalism and willingness to help went above and beyond my expectations. Lastly, Joshua, one of the mechanics, took the time to walk me through the condition of my car and explain what I needed to know. He was friendly, informative, and provided a great customer experience all the way through the end of my visit. What stood out most was the consistency of the service. From the moment I walked in, to the information and guidance I received, to the final send-off, every interaction was positive. This is honestly one of the rare times I've experienced such a high level of customer service from every employee I interacted with during a single visit. Thank you, Cory, Jonathan, and Joshua, for making this such a great experience. Your professionalism, kindness, and attention to customers did not go unnoticed.

I cannot recommend Crown City Tire in Pasadena enough! They have officially earned a life-long…read morecustomer after my recent service appointments. They accommodated my BMW i3 last minute for an oil change. In less than two hours, they called me back with a comprehensive, digital inspection report of my car--complete with pictures. They flagged some damage to a back tire and recommended swapping out just the rear tires. They were able to order and stock the specific tires that very same day! The entire operation is unbelievably seamless. No matter who I spoke to over the phone, they were knowledgeable, friendly, and completely on top all things relating to my car. They even offered a shuttle service for both drop-off and pick-up while my car was being worked on, making the whole process incredibly convenient. A massive thank you to Steven, Robert, David, and Carlos! I was so thoroughly impressed by the team's swift work, honesty, and professionalism that I brought my partner's car in the next day for a full tune-up; which they did in single day! If you want honest, fast, and top-tier service, this is the place to go!

My last two experiences here have been very poor. I've been a customer here since 2016 but I will…read morebe going to a local shop for my service needs. Disappointed, but it is what it is.

I went to the Pasadena location yesterday, I had a nail in my front right tire and tried going to…read moreanother location. The service was so poor just from the first few moments of interaction. I decided to decline service. It was a rough day, but Jason took excellent care of me, professional and friendly. I believe that people should be celebrated for excellent customer service. I walked away a little less stressed and thankful my tire was able to be repaired I would recommend the Pasadena location to anyone.

Went in with an inspection from Nissan. Jared was kind. Started the whole process. I waited two…read morehours for Jason G to tell me everything's finished and when I asked what was wrong (Jared had mentioned there was no nail like I thought) Jason told me that the two rear tires were fixed and I had gone in for a front tire. After asking for an explanation why, he went to get assistance and came back and couldn't explain because his coworkers "didn't speak English" which I find to be dismissive, racist, and ignorant. I told Jason I'd like to know if the front tire was fixed because that's what my main issue was and he said in more words than this "no" then explained the tire rotation poorly and didn't exactly answer any questions. I said can you show me on my car what was rotated and what was fixed. He hastily and exasperatedly walked to my car, a mile in front of me, to show me. Pointed at the tires and explained what was done in basically less than five words then again hastily returned to the store, again a mile in front of me. He apologized for the miscommunication but was rude, uninformative, and dismissive the whole time. I'm not paying hundreds of dollars to fix a machine that can kill someone without knowing if what needs to be fixed was fixed. Unprofessional. Would never recommend so long as Jason is working there. Are my tires fixed? Guess I'll find out.

Repaired my Run Flat tire in a flash. Reasonable price. Excellent! Friendly fast service. I went…read moreto 4 other places without success

The rudest people work the tire shop now. I used to go here all the time for tires. I don't mind…read morethe price increase , I understand everything has gone up, but the service people are very rude. There's other options in the area shop around

Had a great experience here at Discount Tires . I needed new tires and Victor gave me great service…read moreand a wonderful price on some new tires. They got to my car in a reasonable amount of time and I left feeling very satisfied with my time here.

I had a really good experience at Discount Tire in Pasadena thanks to Victor. I came in thinking I…read morejust needed a quick oil change, but he showed me how worn down my brakes actually were. Seeing how close they were to being a serious safety issue Victor took the time to explain everything in a way that made sense and never made me feel pressured. He was friendly, honest, and made me feel comfortable throughout the whole process. Since I rely on my car every day, I was worried about how long everything would take, but he got everything taken care of much quicker than I expected. It's hard to find people who genuinely care about helping customers, and Victor definitely does. I really appreciate his help and would recommend anyone needing service to ask for him.

I was shopping around for new tires for my 2011 Chevy Equinox when I came across this hidden gem…read moretucked away in La Crescenta. I feel very fortunate to have met Raffi--he truly exceeded my expectations with his exceptional customer service, genuine care, and prices that are hard to beat anywhere else. Raffi is honest, kind, and genuinely committed to making his customers happy. It's rare to find someone who takes such pride in their work and treats customers with this level of care and respect. Thank you, Raffi, for taking care of my car and making the entire experience so easy and stress-free. I highly recommend this place to anyone looking for fair prices, honest service, and even better customer care. I'll definitely be coming back!

Tony, Francisco, Eric and their team saved our life today! We got a flat right before they closed,…read morethey took us in and patched us up in no time! Thank you for being our angels!

I went in this morning, without an appointment, asking if they would look at my tire. It had…read moresomething that looked like a thick paper clip stuck in the tire. The guy inside the office was very nice and friendly and said he would look at it. He pulled it out and brought it to me to see. He said it was not stuck in very deep but if I was willing to wait, he'd patch it up. He did and was so gracious about it! I highly recommend this business. Thank you Pasadena Tire Pros.

Been coming here for years. Thank you for always handling my various tire needs (and there have…read morebeen lots over the years). Thank you to Henry for always taking care of my various cars with high quality and good pricing!

The owner was great! I've been trying to go for the past two weeks and I think the business shut…read moredown:( they had great prices so disappointing

I was getting alert on my car about the coolant level being low. I didn't want to mess with it on…read moremy own so stopped by here as it was one of the few places still open in the late afternoon on a Saturday at 4pm. Didn't catch the name of the employee who helped but he checked and said I was the second person to come in about the same issue. Prob due to heat and needing to run the AC. He filled up my coolant and didn't even charge! I still gave him some cash for helping a girl out but appreciate the customer service. Any future car issues I would definitely be willing to come back.