Fantastic service, super nice, and very accommodating! I called ahead to get my kid's tires…read morebalanced due to a noticeable shimmy, having never been a customer. Manager said, come on in, anytime, despite my wanting to make an appointment. Next day, I show up at 11:30a, said I was the guy who called asking to make an appointment for a balancing. All of the staff were at max capacity, and manger was looking a bit frazzled. Manager recognized me by my intro. I said, "I'll bet you wish you.." and he finished my sentence: "wished I hadn't told you to come in anytime?" We both chuckled, and he said, "let me see what I can do." He popped his head into the shop, and within seconds, said, "I've got you." Fifteen minutes later, a tech popped out of the shop and asked if my wheels had EVER been balanced, because there was no sign of any weights ever having been there (alloy rims). I said that I was surprised, because Costco had done the install six years earlier, and I had never had problems with their work before. Needless to say, they now ride super smooth, and I have complete respect for the manager and technicians. Highly recommend.

I made an appointment a few days ago for today at 9 am. When I arrived at 9:07 am today they told…read moreme they couldn't take my car. Someone else came in without an appointment and I wasn't there at 9 am sharp, so they gave my appointment away! I've used them several times before so I guess I should be considered a repeat customer. They wanted me to bring my car back this afternoon, but what the heck! Why would I do that after you just stiffed me on my appointment. Not a reliable business when they can be so cavalier about a basic facet of business - keep your appointments. Zero stars for this one and I won't go back.

I have brought my car to CIC-Rich's Service Center 3 times…read moreand every time I received excellent and expedient service. Don and his crew are top notch. Best place around for dependable, honest service

They are closed However, they did message me back to refer…read moreme somewhere else close! They are closed However, they did message me back to refer me somewhere else close! I ended up having a friend do the e work!

My tail lights were acting faulty. Since I saw they allowed walk-ins and had good reviews, I called…read morethem up. They let me come in right away without an appointment and looked at it within about a half hour. Luckily it was a quick repair. I was out 45 minutes after I arrived. I was very impressed and relieved! The only thing I'd mention to be aware of is that there's no waiting room. So you would need to arrange a ride back and forth for yourself or be prepared to hang out in the park or the deli down the street.

They always do exactly the right work in the right timeframe and to perfect standard. Always…read moreexplain the logic of the repair, what went right, what went rong, what to look out for. No job too small and available quickly. And they bail me out if I screw up a repair I tried to do.

The mechanics and owner are always so friendly and helpful. My family has been bringing our cars to…read morethis shop for over 20 years. They do great honest work for fair process. They also finish jobs very quickly which is always convenient. I HIGHLY recommend Professional Automotive!

Paul's Service Center continues to impress me with their honesty, communication, and customer care…read more Chris was exceptionally patient, although I called several times and requested more tire prices, he still answered every question, and provided multiple estimates without hesitation. As always, they worked with me so I could order only two tires instead of four, and they also completed the maintenance my car needed. They accommodated my work schedule and had my car ready within a reasonable time. Chris even called to confirm prices with me when I asked about additional services like an oil change and filter replacement. I really value clear communication, and he delivered. Their prices are the best in the area, and you can always count on them to be honest. I highly recommend Paul's Service Center.

I took my car there for service..they were amazing,kept it under budgett ,even fixing a problem he…read morefound while test driving! Their commitment to their customers is definitely a plus. Locally owned... they picked me up when my car was ready..staying past closing to finish the fairly big job...love these local family owned businesses!

I wish I could out negative stars. I wouldn't recommend…read moreanyone take their car here or their associated shop in New London named Auto Hub. They replaced my transmission 6 months ago, that was a painful enough experience, but I just found out they performed other work on my car without my knowledge (after I took it to another shop) and figured out S&S DIDN'T TIGHTEN THE MOTOR MOUNT BOLTS OR THE TRANSMISSION MOUNT BOLTS.

I called with an urgent request to diagnose the issue with my 2018 Ford Escape. They got me in…read moreimmediately, diagnosed the problem and took care of it the following morning! Awesome folks.

Service is great and the repairs are done well. I hate to give a bad review, but I was blindsided…read moreby the price. It was far too much, and I never got a call or quote prior to the work being done. I'll still go back, but prepared next time.

Awesome service quality of work is excellent. Mechanics go above and beyond. Prices very reasonable.read more

Gary and his team are top notch…read more This morning I called Gary outside of business hours on my way to work with a flywheel needing rework and I needed it asap. Gary answered the phone and told me to swing by. When I got out of work it was ready and waiting. This isn't the first time we have worked together either. They have repaired a Saab cylinder head for me, built a custom dual mass to single mass flywheel for a Saab, and done the machine work on no less than four of my Honda race motors. Every time they do great work, quickly, and for a fair price. Just stick your head in his beautiful machine shop, you could eat off the floor. Bottom line is that will not find a better machine shop.

I dropped off a 7.3 liter Ford Powerstroke engine block, main caps and pistons/connecting rods in…read morelate Feb 2015 with the intention of having them do any machine work needed for a complete rebuild. They were to check the cylinders to determine if the block needed to be bored, check the main bearing journals for alignment, and check the connecting rods for straightness. I was supposed to be called and told what, if any, parts would need to be ordered. That call never came. Not a call, not an email, nothing. Yesterday, May 22 (3 MONTHS later), I decided to pop in and see what progress had been made. Well, exactly nothing had been done. In fact, everything was still sitting in the very same spot in which it had placed when we unloaded it from my truck in February. Needless to say, I was beyond annoyed and quite disappointed. I told them to load it back into my truck and took my property with me. I will never understand how a company can do business in this manner and remain in business. If they didn't want the job and my money, they should have just said so. I would have taken my business elsewhere from the get go instead of wasting my time and fuel on them.

If time is a consideration for your review of a business that deals with auto repairs than this…read moreplace is definitely not the one to go to. Every time I called for an update Joel gave me a bullshit response of "this day coming up". The day comes with the expected results of getting my vehicle back and he gives another date. This happened a total of four times with no call from the business of any updates. This is on top of them ordering the wrong parts for my car and causing another update. I felt like my service just keeps getting swept to the right. If a solid expected date was given this wouldn't have been a problem, but it's the constant hassle of not knowing the state my vehicle is in on the date given to pickup. This reason alone goes to my 1 star.

Joel is great. Installs factory oe parts. Parts made specifically for the vehicle. Quality work and…read moretimely repairs.