I would get a negative star if I could. I should've looked at the reviews before I went to this cici's they had one pan pizza that was actually made right the rest seemed like they been sitting there for hours and they just got stale. First time at cici's and it was a bad experience thanks to cici's in Killeen. read more

Was pleasantly surprised, food was good and hot. Had a good selection even when they got busy. Tables were clean and there was no trash on the floor. The salad bar had some weird choices (beets, pickles, chickpeas) and also uses chopped lettuce. Haha that definitely made it a little problematic to eat. But needless to say it was good. Reyes slot of bad reviews on this place but I think management its turning it around. read more

If I could give this place negative stars I would! It is absolutely disgusting! Nasty floors sticky nasty tables, hardly any food out. The bar the food was sitting on was disgusting, drink station disgusting. I have never been to a more disgusting restaurant in my life. I don't understand how this place was remodeled and under new management and still just as nasty as before. I will never be returning. read more

I wish I could give this 0 stars. This was the worst experience I've ever had. It was so bad I decided to actually write a review and this is my first time writing one. First, I put in a order for a specialty pizza, waited over an hour and still never got it after constantly checking up on it. The buffet was completely empty. There were no pizzas, no sauce, no pasta. When the soup finally came out, it was super cold. I honestly don't see how this place gets business. I'll never ever come back to this cicis read more

This CiCi's is by far the worst they are running out of pizza the floors are dirty and the guy they tell to go clean does a half good job and misses almost everything the tables were dirty when we went to go sit down and they have no ice in their machine something needs to be done about this place. Workers are not doing anything this is unsatisfactory. read more

They ran out of salad. How do you run completely out if salad? Nothing was fresh and when it did come out it tasted horrible. Ran out of ice and the Hawaiian Punch stopped working. The benches and high seats chairs were greasy and look like they hadn't been wiped down in months. I'm scared I might get sick from even being in the building. Just all around the worst CiCis pizza I've ever had and will never go back to that location again. read more

Omg just watched a manager pick up a dirty fork and scratch his ear with it. Also took another fork and stuck it in his ear and then watched him stir food with it. This place has been trashed since remodel. Girl working went to the bathroom and didn't even wash her hands when done. Rude workers, bathroom sign missing letters. They just totally remodelled this and ruined it. Cold food left out forever. Wow will never come back here. Hope we dont get sick. read more

I was glad when this place reopened but really let down after my last visit. Sure the building looks great and the place is really well kept (definity no more rats) but the food quality has suffered noticeably. Food is mediocre at best with bland flavors, iffy quality and even undercooked brownies Won't be back unless the entire menu improves. Get it together if you want to stay open managment! read more

Rule 1: If you have a buffet restaurant, you should keep it stocked. We went to the Cici's on Ft Hood Street Thursday evening and it was a complete disappointment. While they've never been known for their high quality food, you could always expect to be welcomed warmly "Hi, Welcome to Cici's" by nearly every employee and the quantity of food was never an issue. Now, the employees in the back that should (I suppose) be producing food for the bar are just standing around talking and joking around while the bar (and specifically the dessert bar) sits empty. As soon as one item comes out, all of the guests waiting around will scoop it all up and the bar is empty again. The pizza and pasta were tasteless and bland. And the dessert? We may never know. I will not be going back any time soon, if ever. read more

Mediocre on its best day. Food does not compare to other cici's. I have been here twice since it reopened and will not likely come back for a third. Both times I have come the ice machine is acting up. The people that work here are ridiculous. Instead of talking to your customers and letting them know what is going on you walk past us like you don't see us. This is not the kind of people or service I would want representing my brand. read more

I was looking foward eating at this place but is not like it used to now the service is garbage. You could hear the employees arguing and being loud. I also order a pizza the girl said it was going to be ready in 15min and an hr later the pizza was not ready. read more

This place just keeps getting worse and worse. We came in the other day and they were blasting their music from the back. Very inappropriate music. The pizza bar had two pizzas and they were really cold and old. The tables look all dirty and sticky. This place was just rebuilt and cleaned and everything not that long ago so I'm not understanding why it's this way. There is a man who seems to be a man on the top of the chain here. Always in a suit and it's there with his book, pen and folder. That is the only time this place is clean and fresh food. They need to really get someone in here and stay up their butts to keep this place moving smoothly. I love cicis but this place I do not. Get better employs or better managers who aren't going to be lazy and keep things in good quality. At a higher standard. read more

Cici's is one of my kids favorite places to eat. The price is right and the food is good. The thing about this place is that there isn't someone to pick up plates and clean the tables on a consistent basis like most other Cici's. You have to clear your own plates and put them in a receptacle for plates. None of the open tables were clean, I had to wait at the front to get someone's attention and then tell them that none of the tables were clean. Almost all of the plates were still dirty. I can't stand eating off of dirty plates. My daughter had the dessert pizza and the dough was undercooked. The new decor is nice but it doesn't make up for the poor service and dirty plates. I'm not sure if we'll be coming back. read more

Like so many others I wish I could give zero stars!!..... the ppl working g here literally just dont care ... I came here with my two kids, and we got to hear them say motherf@#%*% several times, along with the N word, taking about getting high while driving, all of this loud as hell for the whole restaurant to hear!!....... food was crap! But the workers were worse! I am not sure how this location is still open at this point!?!?!? read more

Only had 2 or 3 options of pizza out at a time. There were barley any customers so people shouldn't be standing around the buffet waiting for pizzas to be put out. read more

This place is awful I don't know we're to start first this restaurant is disgusting literally every table was filthy even saw one couple clean there own table . The floors look like the haven't been cleaned since the store reopened also the staff is rude. A bunch of high school kids it seems with attitude also paid 18$ for 45 minuets they stopped making pizzas about 15 minutes after I got there and also didn't want to make a order because they were about to close the girl literally said she's not making it and the manager tony didn't do anything about it. Also the online says they close at 11 but apparently close at 10 and make you feel like your getting kicked out by 9:45 I thought this place would be better but it's still the same ol Cicis from back in the day I would HIGHLY recommend going somewhere else or just saving your money only good thing here is the soda . read more

Called in to order a to-go Medium pizza and ask if I can split in between two flavors and the guy over the phone told me NO. Lol needs better customer service! read more

Horrible, Horrible experience. There wasn't any dressings for the salad. No ice for the drinks. Only two pizzas out and they were bland and tasted horrible. The lettuce for the salad was all wilted. Messy environment. read more

We usually enjoy going to Cici's pizza but from the second we walked in I could tell that the staff was not friendly. The girl at the front was Not friendly or welcoming in the least little bit. The kitchen staff seemed to not care really that there were costumers there. I am very disappointed and pretty sure won't be going back. The staff needs to be replaced for sure. They are simply there for a pay check and do not take pride in providing service for paying costumers read more

When it first opened it was great. In a year this place has went to crap. Today they had no ice in their machine, only 4 different pizzas available, salad bar was horrific and the lettuce was turning colors, pizza all over the floor. After numerous customers said something is when the pizza was picked up and water splashed over it. So sad read more

Sitting here at the restaurant and there was some white fuzzy type of crap in the brownies, i brought it up to the staff and they just tossed it and didnt remove the remaining brownies left on the buffet line. The service was over all on and the new remodel is astonishing but not pleased with the gross habbits of turning the other ways the was the old restaurant did with the rat problem. read more

This is the worst buffet experience I've ever had.. there is no selection.. it took 10 min to get the ranch refilled and there was 3 ppl standing there waiting.. the machines were broken in the game area and they REFUSED to put a sign that says the game room doesn't work so you go in and get tokens to games that take the tokens and the claw machine was OBVIOUSLY broken.. but still no refund but they will give you more tokens you CAN NOT use.. DO NOT WASTE YOUR MONEY WORST $35 IVE EVER SPENT TO EAT OUT.. AND IVE EATEN AT SOME BAD PLACES!!!! BE FORWARNED YOU WILL REGRET IT.. they don't even have cheese for the salad and there's rotting salad at the bottom.. HORRIBLE.. read more

By far the worst Cici's I've ever eaten at. 0 pizzas on the bar while there were pizzas underneath the bar waiting for placement. Just all around very unorganized and lazy staff had to go search for someone to wipe our table before we could even sit down and eat. Only giving 1 Star because it won't let me give 0 stars. read more

Good customer service when coming in the door. The cashier was nice and the manager made rounds to say "Hi". Floors were dirty/wet/sticky. Ran out of buffet items a few times and had a wait. But overall if was a fair experience. read more

Love going to this location. Good prices for all you can eat pizza, pasta, salad, and desserts. And they just got new management and renovated the inside looks really good. Pizza tastes great as well, the stuffed crust is my favorite. read more

Usually no problems but today I went and there was a black woman with blue dreads at the counter and she was talking to her friend when we walked in and was annoyed she had to come deal with us, then I told my husband to tell her he was military and she rolled her eyes and said "you got your cac card" and then proceeded to tell me in her own words "I ain't really care about the military discount when I go places with my husband" and I said when you're only living on military money right now it matters and she started bouncing around waving her arms loudly saying "THIS WHAT I LIVE ON RIGHT HERE !" Congrats you work at cici's. Then she went again and stood by her friend and didn't do her job basically the whole time, then other customers came in and she caught a attitude with them and they had to call the manager on her. All I know is if I ran that place she would be gone, I don't care if you use your military discount nor did I ask. Oh also while we were getting pizza she came up and handed us someone else's receipt over the counter. Very annoying experience she has absolutely no manners. read more

Hardly any food on the buffet and what was there wasn't great. Floor was filled with debris and trash looked as if it hadn't been swept all day. Workers were in back had to get their attention to pay for the food. Will probably never return. Disappointed. read more

Terrible. Ordered a pepperoni and jalapeno pizza with extra cheese and light sauce. Got a pepperoni pizza with way too much sauce, barely any cheese, and a crap-ton of cold jalapenos dumped onto an already cooked pizza. Someone can't follow simple instructions. It seems like this is a recurring issue. Won't be eating here again since they don't seem to be improving, just declining further. read more

Food is good seating and costumer service is garbage. They don't seem to keen to help people and its hard to find seats if your with a family. read more

Trash. Trash. Everywhere you look is trash. On the tables, under them. It's disgusting. Employees act like they are sweeping but don't clean anything. And to make things worse they apparently don't have anyone to do dishes either cause the piles of dirty dishes are visible from the dining room. I wish I would've went somewhere else. This is a sad joke of a restaurant. read more

Unfortunately to do a review you have to pick star , otherwise they would get absolutely zero stars. This place was disgusting, the food was very greasy, under cooked or over cooked I told the manager just cause you have cheap food doesn't mean it has to taste bad .DO NOT EAT HERE ...IM NAUSEATED FROM THE TINY BIT I GOT DOWN..GROSSSSSSSSS read more