Thank you Citadel for finding and fixing an issue with our solar electrical system. This is what actual customer service should be. Thanks especially to Bernice who was my first contact. She diagnosed the problem over the phone by investigating error codes and arranged for Riley, a very experienced and knowledgeable technician to arrive asap and get the system running perfectly for us. read more

Chris is really the reason we went with Citadel. We installed a residential system with battery backup. The entire process was smooth and is running faultlessly. It's kicked in twice when the local grid went down. Highly recommend. Forget Sunrun exists! read more

We recently worked with Citadel Roofing & Solar on a solar panel and battery installation and had a great experience. From the first conversation through final commissioning, the team was professional, communicative, and consultative. Chris in sales was our main point of contact throughout and did an excellent job educating us on our options, setting expectations, and keeping us informed. Once the project kicked off, Ashley, our project manager, was fantastic at guiding us through each step, coordinating scheduling, and making sure all the moving parts stayed aligned. We were on a tight timeline and she made sure the project kept pace and finished on schedule. Installation was smooth and the technicians took the time to show us the system and answer every question so we felt confident using it. Overall, we were very impressed with sales, project management, and the field team. We would definitely recommend Citadel Roofing & Solar to anyone considering a solar system. read more

I had my solar panels and power wall battery installed around March 2025. Sometime around September 2025 when I checked my Tesla app, it was grayed out my power wall was off-line. I contacted Citadel and let me tell you it's been going on almost 6 months and they still have not resolved the issue. I actually had to reach out to Tesla directly for them to confirm that I'm not crazy. It's not a Wi-Fi issue. There was a ground fault error. I relayed this information to Leslie and her supervisor Bernice. They sent a technician out to check on my battery who also contacted Tesla. You would've think the next time they sent a technician out it would be to go on top of my roof and check all the wiring but instead the same technician came out and again checked the battery and contacting Tesla. Then I was informed they would need two technicians to come out and go on top of the roof and lift all the panels checking all the wires to find where the exact issue is. Obviously, I knew that so I was confused as to why this technician was here a second time only looking at the battery. Weeks later, they sent two technicians out today, January 27, 2026. They go on my roof and they did find an issue in one of the lines however they could not complete their job because they didn't have an MCI. They also didn't have the time to lift all my panels since it's late in the day. All of this should've been noted in their system so that their technicians would have been informed on what was needed. This issue has been dragged out for months. It's now only being "escalated" --because who knows if they're really going to do anything to speed things up and get together and fix all the problems. These things aren't cheap. It's an investment. You would think they would do better when there's so many other solar companies. Go somewhere else. Not worth the headache. I hope the owner sees this review and something actually gets done. I shouldn't have to post a negative review or ask for things to be escalated. read more

Citadel Roofing and Solar was very responsive, knowledgeable and does excellent work, always meeting or exceeding their commitments. I highly recommend them. read more

Chris was great at getting putting together a solar package that fit our needs. Citadel saw the project through to completion. Excellent people. read more

And he got back to me but never followed up with a sale. It's fine I decided the interest rates they were offering were too high anyways. I'll take my business elsewhere. read more

I could not have been more pleased with the workmanship, professionalism and project management. All of the folks working on my home were employees with supervisors on site---no sub-contractors. Very easy to work with from start to finish. The Supervisors give you their personal cell numbers. I recommend letting them do your roof first ---then instal solar. It makes for a seamless install. Very High tech but also very High Touch in regards to customer service. Shout out to Ashley, Holly, Kathleen, Veronica Nicole and Juan read more

Citadel Roofing & Solar - Solar Installation Near Me - Vacaville, California

The team at Citadel helped move my solar project along even with the late 2025 year end deadline for the expiring tax benefit. They communicate very well and under promised on timeframes then over delivered with their attention to detail at every step which got our project done in time for the year end (even redirecting a crew to help with installation when another project had a stall due to weather). Everyone I spoke with from the office (especially Ashley Jensen) to the technicians at our house at multiple stages were not just professional but also aiming at making sure we were 100% happy with our project. They handled the permitting and interactions with PG&E. We had 21 solar panels and a whole house battery installed and are very much enjoying our new system. read more

Ms. Nicole Smith, We are most appreciative to you that in mid-August you came on board to relieve Brandi Christian as Project Manager and to help us see this project to its completion before year-end 2025. We are grateful to see how quickly you were able to step in and worked well together with us to see that we would meet our original deadline before year-end 2025 and receive the ITC Tax Credit of 30% and be able to enjoy the comforts of home and our energy savings in our electric bill. And please thank the on-site crew (Hugo, Oscar and others) for the excellent work with the solar installation. Thank you for serving us in this timely manner. Heartfelt Thanks to you! XingPing & Susan read more

A few weeks into this journey, things have evolved in the right direction. It turns out that one individual at Citadel was the root cause of 90% of the issues. That person is gone and quickly things started to become normal. I have received calls from a new sales advisor who has done an amazing job to get things back on track. My system is now fully installed and operational. I still had to make a few phone calls to speed things up (area of improvement at Citadel) but once the right people are engaged they are following up. Their installers are top notch and provide you with very useful additional information. They are extremely pro and knowledgeable. More importantly Citadel reach out via email and phone to hear my case. I respect companies/contractors who do that. It means they care about improving as nobody is perfect. I am adjusting my feedback to reflect my recent experiences with Citadel which has been great. read more

My project has now been signed off, everything is fully operational, and documentation is complete. I'm updating my review to 5 stars because the real measure of a company is how they respond when things don't go as planned. The Citadel team addressed every issue thoroughly and professionally, and I'm confident they will continue to stand behind their workmanship and the products they install. A Big thank you to Holly, Brandon, & Kellen! read more

Citadel Roofing & Solar - Franklin Batteries - Solar Installation Near Me - Vacaville, California

Citadel installed a Franklin battery back up to our house. They did a great job with the install and an added modification to our system. Justin, Ashley and Jasmine where amazing. read more

Tyler Jones service technician with Citadel roofing and solar was able to diagnose and fix the issues with my solar system. He communicated with me the problem and got it fixed. I highly recommend Tyler. he is knowledgeable and does quality work read more

So a little update from last review. We sold that house and the new owners had a few roof tiles that needed replacing. These required the solar panels removed so the tiles can be replaced that were under the panels. Once again, they sent Tyler over and he remembered us and did some repairs to the roof. Unfortunately the ones under the roof required another team to remove the panels. Why didn't they send both teams since we sent via email and phone about what needed to be done? I don't know. We even sent a home inspection report showing what needed to be repaired. Tyler was very friendly and was communicative to our needs understanding that (since we were in contact with the new owners) even after he left the job. I can't say much with the customer service team, since I needed to leave several messages regarding the repairs for 2 weeks before I heard a response. There seemed to only be 1 person working on Solar repairs, install, etc. because when I called the main number they kept sending me to that person's voice mail, even when I asked if the lady I was currently speaking to could help. No fault to her (assuming it is company policy) but if the information was right there on the computer screen, why can't you just put in the work order? Again, Tyler was great as the installer, repairman, and even customer service since we reached out to him after hours for help. read more

I'm updating my review to say that Citadel Tech who came out to the site, Tyler, has provided excellent service and has been incredibly helpful. He also provided important information to my tenants which definitely helped. Also,the first person who assisted me, Meghan, was genuine and attentive, even took the extra step to call me to provide other solutions before they send a tech over. That level of care and follow-through really stood out to me. While I had an unpleasant interaction with one of their representatives, this is still an overall good company that truly prioritizes customer satisfaction. read more

Citadel Solar & Roofing are top notch at what they do from start to finish. My service representative Chris Blank was amazing throughout my solar project. He helped us add 29 panels to our existing solar and 3 additional batteries. We had a ton of questions lo but he was calm, smooth, knowledgeable and didnt make us feel like we were bothering him. A+++++ level service i must admit! The project coordinator Ashley was awesome as well. Look no further for you solar or roofing needs this company is the one you should you I cannot say enough about them will be referring people to Citadel and Chris whenever I get the opportunity thank you all for helping us with our solar needs read more

We are new homeowners at Beazer Homes, Wohlford Estates in Escondido, CA, and Citadel was the vendor selected by the builder to install our solar system. However, after moving in, we realized we were not receiving any solar benefits. When I contacted Citadel's customer service team, I was told that I needed to submit an application to have the system connected. What I find concerning is that Citadel never informed us--new homeowners--about this process or any steps required to activate our solar service. To make matters worse, the information they provided for registration was incorrect, and I later discovered that the system was still owned by Citadel, causing additional delays. Throughout this process, I attempted to call and email customer service multiple times and received no response. I eventually had to reach out to the original sales representative to escalate the issue, and even then, it took nearly three days before anyone responded. Based on my experience, Citadel lacks the responsiveness and customer service expected from a company in this industry. I would not recommend this company, as they have shown little regard for customer communication or support. read more

Citadel installed solar batteries paired with my existing solar panel system approximately 18 months ago. The installation process went fine and Citadel's team was very accommodating and implemented some creative solutions in order to ensure that the battery placement was in my preferred location. Citadel also submitted the Self-Generation Incentive Program (SGIP) incentive rebate for my solar storage (battery) system on my behalf. As it turns out, the rebate approval process is quite lengthy and involved - the electric utility went through numerous iterations reviewing the application and repeatedly requested clarifications and additional data. The rebate was finally approved 18 months after submission, and I have to say that this would not have been possible without the help of Citadel's Tiffanie Gulley, who expertly navigated through the maze of the SGIP approval requirements. Tiffanie persisted throughout the rebate process and was patient in explaining the requirements and additional data that I needed to provide in order to satisfy each clarification request. It was a pleasure overall doing business with Citadel. read more

After 5-6 weeks of dealing with Sunnova, Kyle Shafer came to my rescue. He helped get my Tesla Powerwall up & running and even fixed up some of the work that a previous technician from Sunnova had done. He walked me through everything, double checked everything, and cleaned up after himself diligently. In layman's terms, Kyle Shafer kicked ass! read more

The experience from start to finish was seamless and everyone at Citadel was great at communicating with me. Liam was great to work with and put no pressure on me once the proposal was submitted. He followed up with me to see if I had any questions or needed additional information. Ashley was my project coordinator, and she was fantastic to work with. She stayed on top of the progress and updated me at every stage of the project. I had a faulty battery that needed to be replaced, and she had that done in a timely manner. All the installation staff were on time, easy to deal with and very professional. Citadel as a company has a lot of integrity and were honest and upfront throughout the process. read more

Citadel Solar and Roofing installed 21 solar panels, 21 Enphase inverters, a Franklin Battery and a new breaker box in Dec. 2025 for our home in the Auburn area. This was a complex project and we were very pleased with their professionalism, cooperation, good communication and clean up. The work was completed in time to allow us to deduct the cost of the installation on our 2025 taxes. They also greatly assisted us in completing the SGIP (CA's Self-Generation Incentive Program) application. We are now in receipt of the SGIP approval letter from PG&E. Without their help we could not have successfully completed the application. In particular, we would like to thank: Ashley who guided us thru the whole process; Juan G. who did much of the installation; Kellen, who supervised and installed much of the circuitry; Justin who did a lot of the electrical and breaker installation; Priscilla and Damien, who helped us with the SGIP application; and Christopher who gave us the initial guidance in urging us to sign up for SGIP. We did not catch all of the installers' names, but they were all very professional. We would hire them again and wholeheartedly recommend Citadel. read more

Contacted Citadel Roofing & Solar to come out and install a netting around my solar panels so the birds (pigeons mostly) don't build their nest underneath it. Tyler came out to install them despite the little rain we had out here and did a fantastic job. Headdress all my questions. Thank you, Tyler. read more

Citadel Roofing & Solar - Solar Installation Near Me - Vacaville, California

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Citadel installed our solar system over a year ago, and we recently had an issue after a power outage. Although it was not urgent, Leslie Gonzales, Solar Service Project Coordinator, scheduled a technician to come in 2 days. She was great! We have been very impressed with the customer oriented philosophy that Citadel has, and Leslie exemplifies it. The technician she sent out, Guillermo, was excellent as well, as he thoroughly checked our entire solar system. We can't say enough about how impressed we are with Citadel, and in this case, Leslie Gonzales. read more

I came through Citadel looking for Solar on our Fremont home and Ambrish Batheja totally came through. He looked over how much energy we spend over the year and was able to calculate how many panels we should have. Even letting us know in the future how many we would need if we added a/c and/or an electric vehicle. These were very informative. Too bad we didn't find out about the company before we installed our new roof tiles. Otherwise we would have prob used them for the roof and solar panels. Like all things you can't do everything alone and he had a great team, with Patty and the workers that came out. In the future I will have a commercial project and can't wait to get the team involved in it again. They are a great asset to the company. If it wasn't for this team I probably would not have done Solar. Thanks again team! read more

We just had Citadel do an installation of an Enphase Battery, to go with the Solar installation they had done earlier. The process was very well organized and thorough. We had Liam Smith walk us through our battery options, and help figure out what would work for us. And then we had Ashley Jensen coordinating the dates for the site visits, inspections, installations, and approvals. After some testing, it looks like we're in shape to handle blackouts and brownouts in the summer coming. I really must call out how thorough and professional the crew has been in the process, especially Ashley. We were kept apprised of the schedules, including lead times for inspections. At one point, after the initial installation, one of our circuits would not come on. Ashley saw to it that the techs were available to help troubleshoot, and fix the problem promptly. I would work with Citadel again in the future, for any system expansions we might consider. read more

Eric came to our home today and in a timely manner, hard wired our solar reporting system so it won't depend on wifi that was continually dropping connection. Thanks to Eric and Citadel Roofing and Solar! read more

I contracted with Citadel for a full Solar and Battery Back up home system. The Salesman Liam Smith and Operations Manager Damion Schot were stellar in their help dealing with some of my unique site conditions for which I am very grateful. I have been nothing short of amazed and totally impressed with the service response and regulatory documentation support by Tiffanie Gulley. She has always been there for rebate, regulatory registration issues and service. Her high level of professionalism and always friendly manner makes me feel like family traversing the somewhat complex documentation. I have system expansion plans for the future and she is one of the main reasons I will only use Citadel in the future. read more

We used roofing and absolutely love the experience! The team was friendly, clear and incredibly easy to work with from start to finish. Communication was excellent they kept us informed every step of the way and made the entire process smooth and stress-free. Highly for them for anyone looking for reliable and professional solar and roofing company. read more

We recently had an 8.4 Kwh solar array and Powerwall 3 installed by Citadel for our under-construction ADU in Lafayette. From start to finish, they have been wonderful to work with. Our project manager, Ashley, really went above and beyond for us. The logistics of our solar project were a bit more complicated than normal due to the concurrent ADU construction. However, Ashley did a great job of managing and adapting our project to work with the construction, and was really instrumental in getting our project over the finish line. She stayed in touch regularly and was always available to answer any questions I had. I am very happy that I went with Citadel, and would recommend them to anybody in the Bay Area looking to install solar! read more

Leslie G was amazing! She co-ordinated the project, kept me informed and made sure everything was done correctly. When I had follow up questions a few months later she gave me great advice. Strongly endorse this company! They re roofed and did my solar installation read more

We moved into our new home about a year ago and quickly noticed a failed inverter in the SunPower solar system installed by Citadel. After SunPower went out of business, we were told to contact Citadel directly. Since then, getting support has been incredibly frustrating. Their phone system doesn't work--calls go unanswered, and there's no option to leave a voicemail. After submitting a support request online, I received a vague response from Leslie Gonzales weeks later. I followed up with questions, but never heard back. Strangely, when we recently reached out for a sales quote though a 3rd party to expand our system, Citadel one the companies they submitted a quote request to, responded immediately, complete with drone photos from our original install. So clearly, they have all our info--it's just that service after installation seems to be a very low priority. If you're considering working with them, just know that post-sale support may be extremely difficult to get. read more

Tyler was fantastic. He went through everything possible to trouble shoot our failed solar inverter. He got up on the roof and found the problem in the wiring of one of the junction boxes. Our inverter is working again' read more

This company and everyone we dealt with was fantastic. Ashley, Kathleen, Kevin and Mike and everyone else were very professional and friendly. The job was exactly what we were looking for and they kept us informed of everything along the way. The prices were the best and we are so pleased with the job. Twenty-two panels and 2 Franklin batteries were installed after they put on our new roof. Just got the ok from PG&E and we are now officially hooked up. Can't wait to get our first official bill from PG&E and not owe them anything. Our only regret is that we didn't do all of this sooner. read more

I am completely satisfied with Citadel Roofing and Solar. I contacted them in December 2022. They gave me roof and solar cost estimates that were a little higher than some of the other contractors. I was impressed with their planning and professional expertise. They gave me a good discount for two extra solar panels that I ask to be added into the project. They met their planned February 2023 schedule by doubling the roofing and solar crew sizes to avoid pending rain showers. This allowed the system to start operation under the older and better solar electric rate program. The addition of a solar battery storage system would now be needed to get similar cost savings. My house 2200 sq ft was build in 1953 and has only three inches of insulation in the attic and no insulation in the walls. I have installed 4 Mini-Split Heat pumps which keep the house toasty warm in the winter and very cool in the summer. The system comes with a WiFi link that allows me to occasionally check on the panel and system performance. Today, 30 months since installation it shows that it has produced a total of 37.92 MWh. This is approximately $16,800 or an average of $560 per month. At this rate the installed solar cost of $29,680 will be zeroed out with a total run time of 53 months or 4.4 years. I have spent zero dollars on electricity since the system was installed. read more

Citadel Roofing and Solar exceeded our expectations of quality and professionalism. The installation was completed as scheduled and anticipated. The administration supported was timely and accurate. Our partnership could not have gone better. Thanks again Liam, Ashley, Tiffany, installers, and design team for a job well done. read more

Pathetic service. Roof shingles come off every time there is a little heavy rain. This is a 6yo house. Warranty is 10y so these folks are trying to get to that point by doing useless patchwork here and there. I have lost hopes. Please don't give your business to these folks. read more

Update Solar Inverter to 5G WiFi connection to see solar output on phone's app. Tech was Tyler and he did perfect job...didn't rush off and actually gave me some money savings advice regarding PG&E and their rates and best time to do "electric" things. Worth it! read more

After several tries with the online system, I was able to contact Leslie. She was very responsive and was able to help me immediately, she looked at our request and found it was an original Citadel install and was able to quote and schedule the project over the phone. The installer Guillermo was great as well ! The only reason for four stars was the online system. read more

Tyler came out and did a roof/solar inspection. He did a thorough job and was friendly. He even helped me with another small job I had without me asking. Two thumbs up (A+) for Tyler. I only deducted a star because it was quite expensive to get that inspection. But otherwise, my solar installed by Citadel has been working great. read more