I was referred to TWR from a jeweler in Castro Valley. I had a vintage watch with sentimental value…read moreI needed evaluated for repair. Thomas was extremely personable and informative. He gave me his expert opinion on the repair And was able to complete it in a very reasonable time. The way he explained the repair process to me I knew this was an honest man. I am completely satisfied with the repair and wear the watch often. I also brought a family members Movado watch for repair. They were originally given an $1,000 estimate. Thomas explained how the damage occurred and corrected the problem for $80.00 and that included a new battery. If you want Honest, personable, professional service provided for a reasonable price and in a reasonable time frame go see Thomas You won't be disappointed. Thanks Thomas appreciate you.

Brought in 4 watches that needed batteries and 1 watch that I had questions getting it set…read morecorrectly. He was very friendly and knowledgeable and help me set the 1 watch along with putting batteries and setting up the other watches. Will definitely bring all my watches here.

Wow, what a great experience beautiful store great service wide selection wholesale value one01…read moreexperience they treated me very well. In here. I bought a wedding band for my fiancé and she is extremely happy thank you HK.

Service was mediocre and could have been better. I was ignored when I walked in and no pleasant…read morewelcome or how can I help you was said.

Service was completed on schedule and with expert care and the watch is running beautifully!read more

Convenient, reasonable, quick wait. I have used this…read morebusiness three times to get a new watch battery. I've been happy with the service and price each time.

I had such a great experience with Goldntime! My wedding band was missing a diamond, and they not…read moreonly replaced it but also dipped, cleaned, and polished my ring. It seriously looks brand new again! I couldn't believe how beautiful it turned out. They also had everything done within just 2 days, which was amazing! The service was quick, professional, and the quality of their work exceeded my expectations. I'm so happy to have my wedding band looking perfect again. I will definitely be coming back to Goldntime for all of my jewelry needs. Highly recommend!

Fotis was amazing and very professional. I brought a sentimental watch to be resized and not only…read morewas he very careful with it, his service was also very fast and surprisingly cheap. He will definitely remain my go-to spot for jewelry adjustments going forward!

I'm a huge fan of designer goods and while searching for this sold out, rare LV bag - I found this…read morebusiness because they had it available! Immediately after getting in touch with Daniela - it was evident she is an expert in the luxury good space. From the start of our conversation to me receiving the actual bag - Daniela was extremely kind, personable, and caring. I could tell she really valued me as a customer, as she went out of her way with every step of the process, to consistently make sure I was comfortable and confident with my decision. Daniela even quickly offered a delivery service in order to prevent me driving a 2-hr commute round trip to the shop. Not only am I ecstatic about my actual purchase, but the entire experience was seamless and easy - thus, making my decision to purchase this item that much easier. Thanks Daniela!! It's easy to say I highly recommend this place if you choose to cosign and/or purchase your luxury goods! They have a huge, high quality collection - for GREAT prices. Will definitely be working with Daniela again in the near future.

Friendly, accommodating staff. Fair pricing for the items I brought in. Lots of good designer items.read more

You rarely come across "craftsmanship" these days. It's all slop, good enough, etc. But this man…read morecares deeply about watches. The way he looked at my watch and how he ever so carefully examined it with this excitement of a 5 year old was quite touching to me. You can just tell he lives and breathes watches. Everyone should try to be more like this man.

We left pur antique mantle clock for repair in October. He said it would take 5 weeks and…read moreguaranteed that it would work. Five months later after many delays and promises. He had told us it would cost $200. He said the delays were caused by earthquakes! He finally called to say it was fixed but would cost us $250 because he had to buy a part. We brought it home and it doesn't work! Before it stopped working, we had it for 30 years. He asked if we knew how to work it...we do. Although he guaranteed his work for a year, we don't want to let him work on it again. Ours is a German clock, which mat be harder work on than others mentioned in reviews. I just want to give you a heads up...

Amazing store and owners! A must see place to look for a new quality watch! By Appointment only…read more Also website is very helpful to view what they offer.

I received the Vestal DEV008 De Novo All Gunmetal watch as expected. Beautiful watch and no problem…read morewith the clasp. Came with plastic protective film on the face of the watch. Only thing was the battery was dead. I love the watch so much that it really wasn't a big deal. I also read a review where someone indicated their watch battery was dead also so it was not a huge surprise. Would order again through this company.

They did come in to the shop to accommodate so I'll give them that. There's a lot to improve…read morethough: 1) Be nice to people in general - The owner's (Imran) attitude towards us was demeaning and full of arrogance which slowly improved till the end when he realized that we were indeed a customer it wouldn't be financially wise to lose. But still he seemed like one of those people who would be nice to certain people and not others. (Looking at other reviews of a specific race being ones that are good) 2) They said jewelry assessment with acid test will cost 85$ on the phone. When we got there he said acid test or not, I'll charge you 80$ regardless. That's quite unprofessional and dishonest, unclear at best. 3) The jewelry we took to him is old jewelry from India (pre 1940s) and high quality. He made us think that it is of lower purity without using any technology, just by eye balling it and with the acid test which also seemed pretty primitive to me. (He scratched the jewelry on a stone that had a hundred scratch marks from before and put a drop of some acid and then give us a number which would usually be 18ct, rarely 22 ct). Mind you this jewelry we have since assessed in multiple other places who use expensive machinery to check the purity and have come up with much higher quality. Generally if you're looking to sell your jewelry, take it somewhere else and you'll get a much better deal. This guy will make it sound like what you have is worth much less than it actually is.

I don't know if it's because I'm African American or because I am a gay man but I attempted to go…read moreinto this store to purchase an engagement ring and upon my arrival the door was locked so I rang the door bell to get their attention and the gentlemen came outside of the store shut the door behind him and asked me how could he help me I responded I would like to make a purchase. He asked what do you want (all while still being outside of the business at 2pm on a Friday afternoon 2 days before Christmas. He then proceeded to look at me from head to toe at this moment I realized he was not going to allow me to purchase from this establishment. I told him no thank you I'll take my business elsewhere. To bad for them my budget was 15k. Very racist please stay away from this business.