On the afternoon of Oct. 5, 2018 while enroute to another dealer to buy a car. I received a recommendation to visit City Auto because of their large selection. When I got there I met the sales rep nicknamed "Kiwi", who is very personable and very knowledgeable. I had been pre-approved by Capital One for a very good interest rate and gave Kiwi my personal financial data to submit to Capital One for final loan aproval. He assured me that they could obtain a loan from Capital One. There was some delay in this process but eventually I found myself in front of the finance manager's desk, whereupon he attempted to sell me an extended warranty and Gap Coverage. When I point blank asked who the loan was with I was finally told that the loan was with Wells Fargo and not Capital One and that the interest rate was 7% and not 4.01%. I said no. On the way out Kiwi said to me "so now I am working for free huh?" The dealership does a lot of things well but I cannot recommend them due to the fact that they misrepresented the loan and ran four credit checks on me without my knowledge or approval: an initlal one for themselves and three to various lenders, none of which was Capital One. I know because I have a credit monitoring service. This encounter cost me 3-1/2 hours of time and the car I had initially intended to purchase. If you choose to work with this dealer, or any dealer, take my advice and walk in with your payment ready and don't allow them to handle the financing. read more

Huge selection of vehicles. Easy to work with, and not inclined to push you to a vehicle that isn't what you're looking for. Had a minor issue after sale (nothing they could have foreseen) and it was taken care without any kind of hassle. This is a dealer that seems to want your repeat business. read more

This was our first experience with City Auto, and it will not be our last. The whole experience, from shopping to signing papers, was pleasant and not at all what you'd expect at a dealership. The no-haggle price was very fair. I hope we get to deal again with our salesman Bill Williamson. He was very courteous and very patient with us and not once did we feel pressured or rushed, and was just a flat out nice and honest guy. Our next automobile purchase will definitely come from City Auto and Bill Williamson. Very very very positive experience!!! read more

I had an amazing experience with finding a great used vehicle here. Thanks to Chris Baker and the Auto City team I was able to drive away with the exact model I was looking for. I never felt bullied into getting anything I didn't want and Chris went above and beyond to help me find and afford my used CRV. I would send my friends and family to them. I will also go back to them if I ever need another vehical. Thanks for the great service!!! read more

Me and my family have bought several cars from City Auto dealing with Kiwi and we couldn't be more pleased. He is honest and helpful. I believe these people are good to do business and will buy again thanks Kiwi read more

The best place to purchase a pre-owned vehicle!! By far! City Auto always put the needs of the customer above the bottom line! You need to make City Auto your last stop when looking for a Pre Owned Auto! read more

City Auto is top notch. They exceeded my expectations and I am very satisfied with the service they provided. I will definitely be coming back here in the future to purchase my next vehicle. read more

We went to City Auto and were poorly greeted. After being given an offer and accepting the offer we were told it was no longer valid. They will attempt to take advantage of you, they will manipulate you. You are nothing more then a warm body with money to spend. They don't care about helping anyone but themselves. I would think twice about this place if I were you! read more

I went to 2 auto dealers before coming to City Auto, was looking for the best offer on my truck, City Auto offered me half of what the other 2 dealers offered me. What a waste of time, My wife and I drove 1 hr and 10 minutes to get there. This place is a rip off. Nothing but scam artists. read more

Our experience with City Auto showed us that there are some employees who are unethical and dishonest at the Murfreesboro location. The following details will outline our terrible experience: After very thorough research, we narrowed our search for the van that we wanted to purchase from City Auto. After the normal negotiating, we agreed on a price that we were satisfied with. We planned on putting some money down on the vehicle and because we were able to secure such low financing from a local credit union, we decided to finance the remaining amount of the van. Because we were already pre-approved, we made it very clear that we did not need to apply for financing because we were already satisfied with our low rate from the credit union. In the lobby (not in the privacy of an office), we were asked about our income and career information. I questioned why they were asking about this information, since these were questions that were typical of what a bank or credit union would ask. At the end of the questioning they had asked us to sign a credit approval form. When my wife and I once again asked "you're not going to re-check our credit are you? Why are we signing this if you're not going to check our credit?" They responded no, we just need this information to make sure that it's aligned with the credit union, since they're a "preferred dealership," they could handle all of the paperwork in house without us returning to the credit union to pick up the loan check. I have a saved text message from City Auto stating "If you bring in the pre-approval letter, we won't have to check your credit." Guess what, we brought the letter and after verbally asking multiple times about them not checking our credit.....we found out later that they checked it. We had a really weird feeling about this and checked our credit about a week after the sale and sure enough, City Auto had two hard credit checks through two of the major credit reporting agencies. Although we do not plan on putting anything else on credit in the next two years, we now have two "hard inquiries" on our credit, it's the principle of City Auto lying to us and not owning up to their word. The guy in office who finalized our paperwork for the purchase was very stiff and rude (they were busy, so we overlooked it), but since I'm writing a review, I might as well add that. It's very apparent that he hates his job. On Saturday, July 26th, we contacted City Auto to let them know that we were lied to and we wanted to speak to the individual who checked out credit without our permission. The front desk representative said that they were busy and she would have him call us back that day or on Monday if they're too busy. Monday came and went without a phone call. We called back on Tuesday, July 28th, and was able to determine that someone named, Jermaine, was the individual who checked our credit and once again, he could not be reached. There was absolutely no reason for them to check our credit, because it had already been checked for our pre-approval at the credit union. We believe that they checked it against our request because they probably get a commission of some sort if they can procure the loan themselves. Regardless, it was a very slimy, dishonest, and an unethical move. The number one form of marketing is word of mouth and we will be sure to let everyone we know to spread that word about the unethical practices of City Auto's financial department. If it weren't for the wrong doing of Jermaine and the dealership's overall lack of trying to get back in contact with us, our experience was good. Matthew W. was our salesperson and was great! If our credit wasn't checked against our request for it to NOT be requested on MULTIPLE requests, we would've had a 5 star experience because of Matthew. He is a great salesperson and has a genuine desire to help the customers purchase the vehicle that they're looking for. Our van's check engine light came on within 5 minutes of the vehicle leaving the lot. He took care of the situation and when my wife dropped the van off the next day, drove her back to work, City Auto rented her a Jeep Grand Cherokee while it was being fixed. Matthew even contacted us on his day off to give us an update on the van. It turned out that it was just a bad coil (it probably got wet from being detailed). Aside from the dishonesty that we received with our credit being checked and Jermaine and City Auto's avoidance of the issue, our experience was fantastic because of Matthew W.'s exceptional customer service. read more

Where to start, we purchased a 2013 Cadillac Escalade in November 2019. The vehicle had some wear and tear to begin with and they promised to fix those things upon purchase. I personally took time off to take the vehicle to them not once but TWICE to have these things fixed. The trim around the window was supposed to be repainted let's just say I could've had my 7 year do a better job, they had over spray all over the drivers side window with runs and no one corrected that, then the headlight on the passenger side had condensation all inside they promised they would fix that too. They had their so called service dept caulk it and never replaced the light. That brings us to today, our headlight went out had it inspected to replace the bulb, OH no can't just replace the bulb, since they were negligent in fixing the light we have fried wires and until a whole new headlight unit is put in our light on that side won't work EVER. We have called the gentleman that sold it to us and states the "buyer" whom is a contractor for CITY AUTO is not willing to help after this was promised in November. We are 3 months out, multiple times called and twice up there for a whole day to have things fixed still nothing has been done to correct this. Customer service in the car business is important, I would NEVER recommend this place for anything! In fact RUN! They will sell you something that has multiple problems. It's their standard practice apparently! read more

We just bought our third car from City Auto (so they must be doing something right). We LOVE LOVE LOVE our sales guy!!!!!!!!!!! Best guy ever. Ask for Kiwi ... He goes above and beyond in a million ways. Go see him if you need a new vehicle. If this review was just about the experience with Kiwi, it would be at least 6 stars. The lower review is because of the TERRIBLE experience with the sales/financing guy. He was incredibly fake with us and very pushy on purchasing the extended warranty. He explained very little to us beyond how important it was that we get that warranty. Over and over and in numerous ways we both said no. He wasn't hearing it. We came very close to walking out the door. Only our relationship with Kiwi kept us there. Finally my wife got angry and he completely shut down. He didn't look at us. The whole fake demeanor was gone. He just pouted and hardly said anything to us, even when we asked questions about our financing and interest rate. He then pushed us out the door as soon as possible. If you can, skip this process! Avoid the warranty and financing there! read more

Still waiting on them to fix my airbag light on the City Auto Certified truck I bought. Anyway I think I will just chalk it up and go somewhere else next time. They had every opportunity to fix my problem yet it is still not fixed and they don't even reply to my calls and texts. If Mike Templeton has anything to do with it run like the plague cause your sure to get the runaround like I did. read more