Went to get my tire fixed and Antonio was the best ! Please ask for him when you go ! Will…read morerecommend him to anyone !!

they priced my two used tires fairly, better than any other tire store. unfortunately, I had to…read morewait for nearly three (3) hours to get my tires changed out and mounted!!!!! I have been a car owner since 1979, and I have never had to wait more than one hour for tires to get my tires mounted, and this was on a Monday, not even a holiday??? Not to long ago, I had to get a rear tire replaced locally, and this was on the 4th of July with several cars ahead of me. I had left the facility 1.5 hours later, with tire mounted and back on the road!!!

Very helpful. Promptly assisted with a dead battery problem and replaced it. The battery had to be…read moreordered, but despite me being a walk-in they got it all done within an hour (because of the battery delivery).

Kens automotive is a great place ! My mechanic had recently retired so I was looking for someone…read morewho is reliable and professional. Kens took great care of my infinity. Even went above and beyond in calling the nearest infinity dealer to inquire about the specific details of the oil change mix and additives that my car requires. I was glad that his shop is well versed in many diff makes and models and does not have a "rush it thru" kind of attitude. The service stand and waiting room is so clean and modern you would think you are in a really high end dealership. They were able to assist me with a ride to work after dropping off my car for service also. Very good people working there !

love it here, the people were kind and the worker Andrew is such a chill dude. When I went there it…read morewas pretty quick, around 30 mins for an oil change and just a normal diagnostic and over i was able to reach my meeting in time

They open at 7am , my appointment was for 8am. They didn't take my care in until 8:40am. TWO AND…read moreHALF HOURS LATER for an oil change an an alignment is ridiculous.

I have a 2017 Hyundai Tucson and the alternator seized up and took out the serpentine belt. I had…read morethe car towed to Mike's Automotive and Mike had it fixed in 24 hours after ordering a hard to find replacement alternator. Mike is a straight shooter and competent auto mechanic. He has earned my trust and future business. Wendy is a pleasure to deal with in the office too.

The best, honest, fast service EVER. Have two cars, and I only trust Mike to take care of them,…read moreeverything from tires to repairs.

This place was easy to deal with. I needed a tire replacement, and after two other shops fell short…read morewith crap replacement and lame service, I discovered this shop. Prompt, friendly service, delivered with a smile. The owner is great guy, and is under new ownership. Recommend this place for reasonable prices, and felt like my vehicle was in good care. A+ transaction.

Under new ownership. Had a flat tire on my way to Maine with Tesla Model Y. Maxoni pulled the nail…read moreand patched it up in 10 minutes. Awesome guy and vacation saver. Super nice guy too!

Great prices and fantastic service. They actually used a torque wrench instead of a impact gun…read more Outstanding work.

I responded to an add on Craigslist for some "Take Off" wheels and tires for my GMC. They had a…read morephoto and description of the units on Craigslist showing what appeared to be brand new Wheels and Tires. Being Craigslist, you sometimes worry things are not as they may appear. Especially when I live three hours from their location. However, not only were Krista and Bill quick to respond to my inquiry of their posting, they were also very patient with all my back and forth emails. They were also very accommodating to me as far as holding the wheels and tires until I was able to get down to them due to my crazy schedule. When I arrived they had them ready to go and they were exactly as they had advertised them on Craigslist. Thank You Bill & Krista for your help and top shelf business practice. If I ever need more, I will be sure to return, as well as share the information with friends. Regards, Ted Hatch Scarborough, Maine

I really like Pepboys for their selection. I've never had service done there, and have only bought…read moreparts. Staff is usually friendly, but sometimes seem miserable. It really is a car guys dream store. I could hang out in here all day looking for projects to get myself in trouble with. Tons of accessories and performance parts. I recently had service there to replace my busted radiator. They got me in quick. Communication needs more work on their side. After waiting awhile I had to go up and ask what they found wrong. They said I needed a new radiator. Total price of like $460. They charged for a couple hours of labor based on what computer said. I know from researching, it was only like an hour long job. I guess that's what you get for paying by the job, and not the actual time it took.

I purchased a set of tires and a lifetime alignment package from Pep Boys several years ago, back…read morewhen they still offered that service. Although I have since purchased new tires elsewhere, Pep Boys continues to honor my lifetime alignments. Unfortunately, my experience with the Boston Road location in Springfield has been extremely frustrating. Time after time, I have scheduled appointments only to find that they are not honored. I've reached the point where I call before leaving home because there is often an issue--either the alignment technician isn't available or the shop is too busy, despite the fact that I have a scheduled appointment. This location appears to be very disorganized and lacks proper communication and scheduling practices. Customers should not have to repeatedly confirm whether an appointment will actually be kept. Based on my repeated experiences, I would not recommend the Boston Road Pep Boys location. There are plenty of other automotive service providers that are more reliable and respectful of their customers' time. -Mike D.