This place is the best. They're kind, commutative, efficient and affordable. We have used them for…read moreoil changes, inspection stickers to tire replacement and brake jobs.

To start my grandmother called around for a service on her car which she received no problem with…read moresome news that her rear brake pads had about 20% of their life left.Mind you nothing else was reported. She ends up going back after the brake pads were replaced and left with a 1300$ dollar bill!! How is it that a old lady that drives 100 miles a month now needs 4 new rotors new calipers and pads all now? She drove maybe 50 miles since she was told she had 20% LIFE LEFT ON HER PADS... Terrible Diag Never come to this place unless you enjoy getting ripped off.

they priced my two used tires fairly, better than any other tire store. unfortunately, I had to…read morewait for nearly three (3) hours to get my tires changed out and mounted!!!!! I have been a car owner since 1979, and I have never had to wait more than one hour for tires to get my tires mounted, and this was on a Monday, not even a holiday??? Not to long ago, I had to get a rear tire replaced locally, and this was on the 4th of July with several cars ahead of me. I had left the facility 1.5 hours later, with tire mounted and back on the road!!!

If you want your vehicle returned to you in worse shape than you left it, this is the place to go…read more I brought my vehicle in at 3:00 PM for four new tires and an alignment. It sat untouched for about three hours. I was later told the job was "complete," only for them to add that they couldn't remove the rear tires and suggested I take it to a mechanic. I ended up removing them myself and returning so they could finish the job I was already paying for. My vehicle drove perfectly when I dropped it off, but after their "work," it began making a loud mechanical noise that wasn't present before. When I brought it back to address the issue that started immediately after their service, they denied responsibility and told me to "see a mechanic." I should not have to go elsewhere and incur additional costs to fix a problem that may have been caused during this visit. Hours wasted, incomplete service, and zero accountability. I would strongly recommend going elsewhere.

Very helpful. Promptly assisted with a dead battery problem and replaced it. The battery had to be…read moreordered, but despite me being a walk-in they got it all done within an hour (because of the battery delivery).

Kens automotive is a great place ! My mechanic had recently retired so I was looking for someone…read morewho is reliable and professional. Kens took great care of my infinity. Even went above and beyond in calling the nearest infinity dealer to inquire about the specific details of the oil change mix and additives that my car requires. I was glad that his shop is well versed in many diff makes and models and does not have a "rush it thru" kind of attitude. The service stand and waiting room is so clean and modern you would think you are in a really high end dealership. They were able to assist me with a ride to work after dropping off my car for service also. Very good people working there !

love it here, the people were kind and the worker Andrew is such a chill dude. When I went there it…read morewas pretty quick, around 30 mins for an oil change and just a normal diagnostic and over i was able to reach my meeting in time

They open at 7am , my appointment was for 8am. They didn't take my care in until 8:40am. TWO AND…read moreHALF HOURS LATER for an oil change an an alignment is ridiculous.

I have a 2017 Hyundai Tucson and the alternator seized up and took out the serpentine belt. I had…read morethe car towed to Mike's Automotive and Mike had it fixed in 24 hours after ordering a hard to find replacement alternator. Mike is a straight shooter and competent auto mechanic. He has earned my trust and future business. Wendy is a pleasure to deal with in the office too.

The best, honest, fast service EVER. Have two cars, and I only trust Mike to take care of them,…read moreeverything from tires to repairs.

This place was easy to deal with. I needed a tire replacement, and after two other shops fell short…read morewith crap replacement and lame service, I discovered this shop. Prompt, friendly service, delivered with a smile. The owner is great guy, and is under new ownership. Recommend this place for reasonable prices, and felt like my vehicle was in good care. A+ transaction.

Under new ownership. Had a flat tire on my way to Maine with Tesla Model Y. Maxoni pulled the nail…read moreand patched it up in 10 minutes. Awesome guy and vacation saver. Super nice guy too!

Great prices and fantastic service. They actually used a torque wrench instead of a impact gun…read more Outstanding work.

I responded to an add on Craigslist for some "Take Off" wheels and tires for my GMC. They had a…read morephoto and description of the units on Craigslist showing what appeared to be brand new Wheels and Tires. Being Craigslist, you sometimes worry things are not as they may appear. Especially when I live three hours from their location. However, not only were Krista and Bill quick to respond to my inquiry of their posting, they were also very patient with all my back and forth emails. They were also very accommodating to me as far as holding the wheels and tires until I was able to get down to them due to my crazy schedule. When I arrived they had them ready to go and they were exactly as they had advertised them on Craigslist. Thank You Bill & Krista for your help and top shelf business practice. If I ever need more, I will be sure to return, as well as share the information with friends. Regards, Ted Hatch Scarborough, Maine

I purchased a set of tires and a lifetime alignment package from Pep Boys several years ago, back…read morewhen they still offered that service. Although I have since purchased new tires elsewhere, Pep Boys continues to honor my lifetime alignments. Unfortunately, my experience with the Boston Road location in Springfield has been extremely frustrating. Time after time, I have scheduled appointments only to find that they are not honored. I've reached the point where I call before leaving home because there is often an issue--either the alignment technician isn't available or the shop is too busy, despite the fact that I have a scheduled appointment. This location appears to be very disorganized and lacks proper communication and scheduling practices. Customers should not have to repeatedly confirm whether an appointment will actually be kept. Based on my repeated experiences, I would not recommend the Boston Road Pep Boys location. There are plenty of other automotive service providers that are more reliable and respectful of their customers' time. -Mike D.

. Wanted to update ...Went to check out the car at another business because I knew that they'd done…read morea rushed and shoddy job....my valve caps were ALL missing and bead seeder- the white glue is smeared alllll over my wheels ... this is stuck and can't come off - that's what gave it that " old " look. I had to get valve caps replaced since they didn't put anything back on and had me driving with none on. I called and explained the situation to the manager VICTOR LOPEZ who told me that the missing valve caps didn't matter and "wasn't a big deal " and even the lack of alignment ...he didn't have any sort of concern when I expressed having children in my car and missing valve caps would lead to slow air leaks, underinflated tires, and potential tire damage. This manager was condescending and rude and did not ONCE apologize to me nor offer to fix anything. He said the " work was done ". He did NOT care. They knew I lacked knowledge and that they could do any kind of work on my car and give it back to me and I wouldn't know. I'm stuck with this horrible tire job- DO NOT GO HERE !! These people are rude and will not admit to any mistakes nor fix it.

I went to this service center for an inspection sticker and regret it. I went in and the service…read morewas fast but I was failed. The tech told me I had a broken control arm and one of my tail lights was not red. Ok not a biggie, went to my dealership and had it fixed and given a once over for other things as it is a 10yr old car. I had a broken tie rod not control arm and the tail light was red just not as deep a red as the other side. I changed the bulb and went back to get reinspected. I was failed again. 'The front end is still loose' is what I was told. I told the tech, same one who had inspected it before, that he had said the control arm was broken not the front end was loose. I told him I had been to the dealership who sold me the car and serviced it the whole time I have owned it and had a tie rod replaced, the control arms were fine (I had them looked at three months before and bushings replaced) and the light was red. He said to me "The dealership does not know what they are doing." My boyfriend, unbenounced to me, had issues with them for inspection before. They told him he needed new tires when his were almost brand new. I would not trust these fools to work on or inspect a car headed to the scrap heap. They are looking to take advantage of people getting inspections and needing work or in my case not needing work. It is dispicable and I am registering a complaint with BBB and the MassDOT.

I go here for all my service needs. The team always does there best to get it in and out and the…read morework done correctly! I highly recommend seeing Jay, Chris, Jim, or Dave. Under new management. Give them a try!