Super happy with our new vehicle! This dealership is a welcoming, friendly environment. Professional, and hospitable staff, especially Christian Acevedo who helped us get a great deal on a brand new 2020 explorer :) We can't thank him enough for being such a exceptionally patient person as we made such a big decision that we won't ever regret :) We would also like to add staff member Luis Dominguez as he is invaluable with his knowledgable assistance that got us up and rolling quickly. I will tell everyone I know to come here when they are looking for a new car! Thank you so much guys!! Elkyn&Michelle :) read more

City World Ford - Cherry Beauty :p - Car Dealers Near Me - Bronx, New York

Hello Ford driver do not go here for help they have no F.......ing idea what's going on in the car business everyone there hates each other the workers and the mechanics really dont know about cars that place is incompetence and irresponsible they dont care about there customers or solve the problem plus they keep ur car for weeks for nothing take it into a count they arr bad really you will regret it bye 3850....u will close down eventually not even half a star.... read more

Unprofessional and Disrespectful Experience at City World Ford First, this dealership provided me with a written price for a vehicle, but refused to honor it when I arrived to finalize the purchase. Changing the agreed price after the fact is unprofessional and misleading. Customers rely on written quotes when making purchasing decisions. Not honoring them damages trust and credibility. I cannot recommend doing business here. After that, I was given a new quote and was asked to come in to finalize the purchase, only to find out when I arrived that the vehicle had already been sold to someone else. That alone was frustrating and a complete waste of my time. Then, they took a deposit from me with the promise that they would locate a similar vehicle. They did eventually find one -- but at a significantly higher price than what we had originally discussed. Instead of honoring the original terms or taking responsibility, I was given excuses and spoken to in a condescending manner. The sales manager continued to insult my intelligence with explanations that simply didn't add up. The explanations given were inconsistent and felt dismissive, as if I wouldn't recognize what was really happening. Taking a deposit under one understanding and then presenting a higher price later feels misleading and unfair. Customers deserve transparency, honesty, and respect -- none of which I experienced here. It was clear there was tension and lack of coordination between the sales manager, Claudia Pacheco and the sales representative, Rafael Sosa which negatively impacted my deal. Instead of presenting a unified and professional approach, I felt like I was caught in the middle of internal issues. I hope this feedback is taken seriously and used constructively to improve future customer interactions. Respect and integrity are critical in maintaining long-term relationships and a positive reputation in the community. I cannot recommend this dealership based on how this situation was handled. read more

PURE SCUMBAGS! Sold me a car with aftermarket parts, AND THEN sold me a warranty when they knew it wasn't valid anymore because of the aftermarket parts. True definition of USED CAR SALESMEN. STAY AWAY! read more

3850 boston road are stealing money from desperate people. They charge you thousands of dollars, never fix your car fully and overcharge and never finish work within the promised time. They purposely add hours to charge labor--the mechanics are stealing and working with reception to constantly add labor hours to make more money. read more

Great experience great salesman. Aaron S was genuine and I felt comfortable purchasing my truck from him. He is top notch

Everything went amazingly well. Aaron was honest, informative, and more than accomodating. This was my first ford experience, and truely the best car buying experience I have had. read more

Wonderful experience buying a Ford Maverick. I made the appointment online, received a confirmation called the next morning. On arrival to the dealership, I was greeted by Ed and brought promptly for the test drive. The pricing was transparent, the entire team pleasant and professional and the sale was completed in 4 hours with home delivery that afternoon as a courtesy. Highly recommended ! read more

We had an Amazing experience today at City world Ford. Me and my husband came from NJ to buy a car, everyone in the dealership were very helpful. Aaron helped us to pick up a car and test drive. Manager was excellent Gave us great deal. and James took care of financial part, explained us all the coverages, also we had an issue with our insurance, James was very patient and was able to resolve the issue. Excellent team work. read more

City World Ford - Car Dealers Near Me - Bronx, New York

amazing and great customer service joanna extremely helpful and knowledgeable aaron is top of the line and very transparent with everything the entire process was a bit nerve-racking but worth the trip if u ever come here to do business pls make sure you are transparent with them. it helps you in the long run. 5 out of 5 read more

Athena helped me Lease a New vehicle, it was a long but seamless process. She wasn't too pushy, as I told her my financial situation and catered to my needs. Proper negotiations in getting a new vehicle is paramount in the process as well as customer service. Athena provided great customer service and was transparent in what my monthly payments would be as I explained my budget to her. She stated, "All car dealerships pretty much give you the same pricing"-which might as well be true, because I've went to three others . Honesty is what drove me to purchase a leased car through them and I would recommend. read more

Sadly one of the worse "new car delivery processes in the city. I went in to pick up a new car, color was set, price was set, we are good to go. I am a very busy person so two days prior, I text the sales associate to let her know that I have decided to do business with her. When I arrive at the dealership the car is still in the showroom, pretty dirty from people getting in and out doing whatever they do. I was told this "this is the car" I wanted a silver Ford, so the sales associate dictates to me that this is the car they are selling me. I agreed because I liked the color. Unbeknownst to me at the time, this car came from another dealership and was probably a cancellation from another intelligent customer that was not going to put up with their games. They wait for me to arrive to start prepping the car. Everything is an excuse, "we are getting the car inspected" thank you for your patience", etc. Two hours later I see the car parked by a guy carrying an open drink. I inspect the car and it was filthy, glue on the body of the car and the driver side mats filthy. I brought this to the attention of the sales associate and one of the sales managers chimed in claiming that the mats are dirty from people getting in and out. I know this and there are no floor protectors to keep those mats clean for the customer. I was so annoyed and tired of this process that I acquiesced and took the damn thing. The experience was just bad. It started alright but ended with a horrible taste in my mouth about the process and dealers' attitude. I get that salespeople in this business are at the bottom of the food chain when it comes to professionalism, honesty, and class, but as a Hispanic businessman, I find it offensive that their main clientele seems to be of the Latino community and the attitude is that because of that, they are considered second class citizens, BY THEIR OWN KIND mind you. So forgive me if I am a little bit sensitive when I see my own people treating my people like they are stupid, uneducated and disrespected. So I got the car, (only because I was tired of the crap) but sadly these so-called "sales associates" will continue to exist. They will never be anything more and a transactional salesperson, they rarely get repeat business and referrals. I do not recommend these guys at all, but they are all over at every dealer. I have leased 7 new cars in my life this one is by far the worse. Especially when it comes to the all importnant process of delvering the car Enter this place at your own risk. read more

City World Ford - This is the rear gate of Ford Ecosport brand new from this dealer. - Car Dealers Near Me - Bronx, New York

The staff at City World Ford service department are always amazing. They are friendly and knowledgeable. Michelle Diaz at the service department is always courteous and very informative about the service being provided and keeps the customer updated with the progress. read more

I traded my old Ford Explorer In for a New Ford Explorer!!!!!! I thank God for the Phenomenal Sales Representative that serviced me there His Name was Rafael Tejeda I want to make sure he gets the recognition he so definitely deserves This Gentleman went beyond to help me be successful with getting what I really wanted with my heart being so full as I want Ford to know he is exceptional at his job and deserves a raise promotion in the agency because you want honest hard working and realistic people like Rafael helping your customers all the staff was great but He was An absolute Angel and did all he could in the blazing sun all over the inventory area to keep to my budget my last experience here was not the greatest but he made Up gracefully for person that who was a complete liar and not to mention an Idiot that is no longer working there matter of fact the person who did try to help correct some of the other wrongs is now a Manager and still a Fabulous person as well thank you so much Romero thanking God that you hired this young man God Has hand on this Young Man He deserves nothing but the Best Also That Financial person David Pena is Angel #2 I had a Rough Year and was praying for a blessing God sent me 3 with these young men tears (streaming) as I write this because I am so grateful that there are some Angels here on Boston Rd in the Bronx NY I recommend this gentleman and the team with him cause if they can't help you your not going to be in a balloon payment situation struggling to make payments and they will give it to you straight I enjoyed this experience and I can't praise them enough God is Good!!!! I am a Brain Surgery Survivor and an amputee plus a senior and I Pray for these 3 and the Entire Ford employee even the lady that had the spoons in her Desk and the Guys at the Water Fountain conversation with me there are still Good People out Here Amen I am forever Grateful to God for All of YOU!!! Epic Job!!! God Bless YOU Guys Thank You Rafael Tejeda ;) there's none like you 3 Amigo's David, Romero :) read more

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UPDATE: The dealership apologized and sent me a check for some of the extra interest that had accrued because of the lenders illegal practices. They have also promised to NEVER use Valley Bank again. read more

HORRIBLE SERVICE DEPT. To buy a car from them to then have to go to their disrespectful service dept. one mile away IT IS NOT WORTH IT. BUY YOUR CAR ELSEWHERE AND GET SERVICED ELSEWHERE. Your time will be wasted as for they do not care for or value your time. I brought in my car at 8am to have them just do a diagnosis and they promised to call me, I end up having to call them and have them hang up on me and disconnect their lines after being on hold for 20 mins. Save yourself the stress, they are not professional all across. read more

So all I can say is that I am a glutton for punishment. I completely forgot the really bad experience I had with these people when I first bought the car. So I get a flyer stating that they want to upgrade me for another vehicle and I thought ok...hey why not? The idiot that took care of me the first time is no longer there so let's give them another shot. I text one of the people (NELSON- A so called manager) that I felt treated me professionally when I was there the first time. It was late at night but I wanted to get my message out before I forgot altogether. Apparently he forwards my info to a sales person that leaves a message that I can't understand, I call back at the number he leaves (I at least understood that) and there is no answer, no machine nothing. I text Mr. Nelson back, this Anthony guy call me back (mind you I am pretty busy) I call back and he asks the receptionist to find out why I am calling him. Are you serious? So today I contact Nelson I expressed my discontent with the service and sadly here is what he wrote back (SEE ATACHED screen shot. He bitched and cried about the bad review that his employee and dealership rightly deserved. No I do remember he displayed some professional skills to me and I respected that. So I thought I would try one more time. Nope...fish stinks from the head down. When I told him that I was posting his last text word for word then he wrote back saying this: Sadly this guy is just too thin skinned to be in that job. After reading all of the negative reviews on this forum I just feel that consumers with any self respect should avoid this shop at all cost. The classless texts written to me by this individual, is just bad business. Instead of apologizing and try to salvage the deal he chooses to accuse me of being an ingrate and that I should take a hike along with my business. Just goes to show, even I misjudge people. I was under the delusion that this guy was a "true professional" NOT... read more

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Where do I start: SALES DEPARTMENT: They had me fooled. I exchanged my Chevy lease for an Explorer and the salesman "lost" it for 6 months. The Insurance company got it 6 months later with more mileage than I returned it with and with damage. To find out that an employee drove it before returning it to Chevy. SERVICE DEPARTMENT: 2 years later, I took my Explorer for service Recently and they took almost 1 week for a sensor. Michelle was the worse advisor I have ever dealt with. I had to call them to know info on availability on "My Car" and Michelle refused to pick up my calls & the manager Anthony is no better. They are all the same garbage staff there! I had no choice but to call ford headquarters to handle my issue. They supposedly fixed the sensor for the check engine light to come back the following day. Another complaint with headquarters and now I will never deal with City World Ford in the Bronx. Very disappointed and now I have to drive to another dealer/service location because this place is dishonest and full of crooks!! Do not trust them with your car!! ~ Naim & Sanija~ read more

Where do I start...okay let's start from the moment I was in the negotiation process of a 2017 Dodge Charger. Everything seem so good until the sales rep Ireliz Colon had the nerve to say the car was involved in a minor car accident nothing serious and the air bags were never deployed, mind you the report clearly stated "Vehicle disable, Vehicle towed" which means the car was actually involved in a much more serious accident than just a "minor fender bender" as she stated. Also, which is very disappointing her sales manager Juan Morla, who was helping with the sale did make me feel secured about the car and made me feel like I got all the best deals as far as pricing wise when I'm reality, they just ended up getting more money out of my pocket then what he was saying. Okay fine I left with the car all good right? WRONG, the car soon experienced loud banging noises from the driver wheel side. So to be sure I took the car to get checked out to ensure everything was okay & to my surprise the Lower Control Arm of the driver side was NO GOOD AT ALL, MIND you I just had a baby and plan on driving with the baby in this car. So I took it back to see Juan and of course as expected he wanted to check out what it is I'm talking about because of course I'm lying. Juan soon heard the same noises and once again very comfortably he gain my trust ensuring the mechanic will fix the car issues without coming out of pocket he even went as far as saying "you think I will just turn my back against you and let you deal with this on your own".....sounds good right? WRONG, I took it to the service mechanic and while they were helping me to my surprise the dealership had said no they won't cover any of the cost to repair my newly purchased car. Then it hit me, neither Juan or Ireliz gave me a copy of the NYS Lemon Law paperwork which now leads me to believe they knew about the current car issue. So my trust for Juan and his staff at City World Ford is completely broken. NOW, I tell everyone who took the time to read this, to avoid this dealership AT ALL COST! read more

Don't go this place! Their service department is TERRIBL!. This place doesn't even deserve 1 star. I had an appointment scheduled for glass replacement on Saturday 3.13.21 @ 8:30am. I dropped off my vehicle on time. My service advisor was manny. By 3pm no calls or texts from my advisor. I called and texted him, no answer no reply. Shop closed. Monday 3.15.21. At noon, still no one reached out to me in regards of my vehicle status. Again, I called and texted, no answer, no reply. At this point i was frustrated and decided to go over and pick up my vehicle. I walked in there and saw manny with no customer and playing on his phone. He saw me and said I was just on the phone with the glass guy. I looked at him and sarcastically said Right u were. Thanks for answering my calls and texts. I need my vehicle. What a wasted of time read more

I purchased a Ford Explorer XLT 2017 in May 2019....Once the Agreement was made and I had a Problem with the Vehicle a Week Later. City World Ford Was No help at all... .I would Never use Them again or recommend 2 Any of my Fellow NYC Workers take your Business elsewhere read more

These people suck! Everything is a runaround, I purchased a car and an extended warranty but when I needed repairs done the service center kept saying there was nothing wrong with the vehicle, which was BULL! The mechanic showed me problems that I didn't even go there for but did they fix those? No! The vehicle was not safe to drive and they did nothing to help me. It was so bad I ended up trading in the vehicle about 2 weeks after I bought it. Now I am trying to cancel the extended warranty and they are giving me the runaround with that! It is completely ridiculous! You are free to go there if you choose, maybe you will have a better experience than I did but you have been warned, so if you run into problems, you should not be surprised! read more

Service center. Horrible customer service, no communication. If possible avoid this place at all cost.Henry is the worst service manager!

Fees are to be found here. Every god damn fee found on earth. Oxygen fee, looking fee, speaking fee, entering fee. They say msrp! Msrp! Yeah with a billion fees on the damn side. read more

I previously leased a Fusion in 2017 and my lease was coming up and I got in touch with City World since I had a nice experience in 2017, but the salesperson I dealt with was no longer at the dealership. My Fusion in 2017 list price $35,275 I leased it for $329.90 with $1,000 down 36 mos 12,000mi. I spoke to Juan who said no problem he will work with me, came back offering a Fusion list price $31,225 for $429 $1,000 down 10,500 mi He said it's inflation, I don't know but with food lines going a mile 1/2 and running out of food and unemployment in the millions, I'd say we are in a depression Juan! Shame on you City World taking advantage of returning customers during a pandemic. read more

Overall a good experience. I requested a test drive online and had and appointment scheduled for the next day within the hour. The person that called me (Shaniqua) was very professional on the phone. Liz helped show me the car and negotiate. The sales and finance managers were nice and professional. The only draw back was waiting to get in to sign the papers after a deal was agreed too. That would have made it 5 stars. I will give them a shot on my next purchase next year. read more

We spent literally an entire day there. Long delays "talking to a manager", "talking to finance", then you see they are all outside smoking cigarettes together laughing.... Then they say they have to drive to another lot *just down the street* to get the actual vehicle they want to sell us.... over an hour later it finally appears... the guy who drives it in says they shouldnt say it's down the street as it's a 20 minute drive, and it's a massive parking lot where they have to move a bunch of cars out of the way to get to any specific car....so all-in it takes at least an hour to get a car from the other lot.... Then you think you're finally able to go, you've negotiated a "deal", you're ready to sign, it's 5:30pm and you've been there since 10am and you're exhausted, and they tell you to go to the finance guy in the back to sign the papers which will reflect the long negotiation process you just survived. You think this must be the wizard behind the curtain responsible for literally hours and hours of delays while random people say they're "getting approval"..... you go in to sign the papers, and he unloads THOUSANDS OF DOLLARS in SURPRISE COSTS!!!!! SURPRISE!!!!! Lol...... No one told you that you will also have to add all kinds of random "taxes and fees" to the final cost, which means the monthly rate you were just negotiating to stay within your budget, is actually now NOT in your budget, because you weren't given all of the information up front..... so now suddenly your monthly cost that you just went back and forth negotiating on, goes up another almost $200/month!! He *acts shocked* that it's coming as a surprise, says "they should have explained this to you" and acts like he's your friend and is horrified that you are caught off guard.... says he will go talk to them when we say we've had enough run around and are walking away... It's been an entire day of wasted hours of delays and run around and back pedaling... We tell him we can't do it anymore, we're out... we're calling our insurance to cancel this and we'll go get this car from someone else... He disappears, again more wasted time, comes back very apologetic was able to make a "one time special exception because of how this has been handled".... still the cost is more than $100/month higher than we were told, but it's closer to $100 than $200 and so.... isn't it great that he got them to cover some of the taxes...??!!! LOL Oh please...... Please save yourself the headache and the hassle and go to a real dealership who will actually value a potential client and sale, who will want to create a long term relationship with you as a client, and care about about you enough to not waste hours of your time for no reason, who will not lie and scam you and treat you as if you're a complete idiot.... Someone at FORD corporate should stop allowing this dealership to ruin their name. read more

It was the worst car buying experience ever. From the sales rep to the finance person to the manager, they were dishonest and unprofessional. First, they claimed the pandemic hiked all prices up. This I can understand, but to deliberately mislead on the low APR, finance terms, and "rebates" that did not materialize was very unscrupulous! On top of that, they had the audacity to call me back AFTER I LEFT and say they can give me a good deal?!! DO NOT WASTE YOUR TIME & AVOID UNNECESSARY FRUSTRATION BY VISITING THIS DEALER. Avoid this dealership at all costs! If I could give zero star, I would. read more

Terrible dealership. They are so money hungry and focus on more and more deposit. You give them 2000 they want 3000. Once they get the 3000$ they start asking for another 500 or 1000$. I've never seen anything like this. We were giving a deal and my wife went to sign the papers they told her the deal was off the table and she needs another 1000$. Ridiculous. I was very very upset that they would try to take advantage of her. Then the nerve to say well it's only a little bit of money. Like how do you have the audacity to say what is a little and what is not. No matter what you see when you see the pay stubs you asked for a downpayment we gave it to you so you made a deal read more

Ford company is a joke!! 2nd dealership that lures you in with the prospect of test driving a specific vehicle only to say the car is not available and do you want something else. Another unprofessional dealership. Overall going to move on to a new car company. read more

I got scam here. I did not request a car fox review. Them they sold me a total lost car like it was nothing wrong at the same price as other car with no damage read more

My husband and I spent over 7 hours at the dealership on 1/05/19, and ended up leaving with a 2016 Explorer. The salesman and management staff appeared to be on our side (as is always the case with a sales team), and ended up offering us a car with nearly 75k miles for what we thought was a decent price if there were no other faults with the vehicle. Sadly, we found that there were indeed problems, but we're told that they were easily fixable. Initially, we did not want to drive the car off of the lot, given that there were issues to be dealt with; but we were heavily pressed to do so. The entire control panel did not work, the unlock feature on the key fob did not function, and the front right tire was extremely low by the time we arrived back to Harlem. The following Tuesday, I took the car to the dealership to fix the disrupted features and tire. Luckily, the service fit me in without an appointment and were swift to fix the reported issues. However, once the temperatures outside dropped, so did the functions of the car. The car takes at least 2-3 revs to actually start(my assumption is a bad battery?), the fuel gauge will often read "zero" when there is indeed fuel in the tank, and there appears to be something loose under the hood, as a clicking/thumping noise repeats when the car is idle. The dealership told my husband to take the car back to the service center the next Saturday, which he did, only to find that the service only performs oil changes on the weekends. We were scheduled to take our vehicle back to the service department on Monday, Jan. 21st. It is Sunday, Jan. 20th and the vehicle will not start whatsoever. I cannot fathom how this car actually passed the "inspection" that was supposedly performed the day we drove off of the lot. We are extremely disappointed in the hardship that has gone along with a car that is only 3 years old. I desperately hope that they are able to rectify this situation. I am 6 months pregnant, and would obviously like a reliable car for my family. Not sure we'd get one from City World Ford. read more

This was the worst car lease/buying experience ever!!!! This has been my 12th car, my 11th lease (what? I like a new car every 3 years, that smell aahhh) I unfortunately cannot recommend this dealership. My brain is still numb. So much to list between the wasted hours, being told one price, repeatedly asking to speak to finance, the stall tactics, after they added the car to my ins. I had to call to cancel whole deal because hey guess what last hour the finance guy showed up and I was told my down payment was gonna be $1800 more than quoted along with a higher monthly payment, I saw red. After calling him shady and cancelling the car on my insurance and telling him it's done, I want to go this is bs he came back down in increments. I still paid a little bit over what i was quoted on the dp but my monthly came back down as originally quoted at that point i wanted to get it done & get out. Too aggravated to go to another dealer at that point. It gets better, I called to tell them I am stuck at work and would be an hour late picking up the car and they told me no worries the car is all ready for you to pick up...I got there and guess what, it wasnt ready at all!!! No plates, still in transport mode(they had no idea how to take it out took 45min) so another 3 hours later and only an explanation of how the radio works, nothing else just the radio but he did repeatedly( every 10 minutes ) tell me to make sure I give good rating when I get phone call to give a review I said sure of course the best. I finally told the salesman this is beyond obsurd let me get out of here now I Took the car with the window sticker glue allover it, and Mark's on the car he thumb-spit it off Trust me that's the short version There are a ton of other dealers I recommend you go try 1 of them....not this place read more

On April 26, I called City World Ford Service Dept. I told the female employee I spoke to that my car would not hold a charge. She said I would have to make an appointment to have that taken care of and the first available one was in June. I said, "So my care has to sit in the driveway until June?" She answered, "I guess so." No attempt was made to help with this problem. Shortly after that I called Rye Ford. They were able to help me immediately. Do yourself a favor and don't deal with City World Ford. Their service is terrible!!! read more

City World, hmm, what can I say? OOHH HORRIBLE... ugh. I am leasing a car from them. I went in to lease something newer. The dealer DID NOT listen to anything I said. I told him I had a specific down, and as if I said nothing, he kept talking. Told me I had to put double down that I wanted, Ummmm I said, thank you anyway. He tried to get me to leasing. I drove and almost had an accident because the truck was too much. Unfortunately, mom bought a car from them. It was used (which is fine), but they gave it to her dirty. Still, old stuff from the previous owner was in the car. The seats were stained and so much junk. When she did a test drive, we mentioned the condition to the dealer, and he 'No problem" ummmm, problem, it was delivered dirty. Ugh. HORRIBLE, they tried and tried to get you, Advertising one number and then talking about the small minuscule print. Ugh. NEVER going back read more

The worst I ever been thur...AUTUMN HANNAH give me fake news keep calling up my fone asking if I'm coming then when I came she was gone cuz she know the news she give me was false then there give me FRENEL CONFIDENT that don't know what he doing he was just lost then he call over ROBERT COLEY who was so rude I was very disappointed with this place NEVER NEVER NEVER again FALSE INFORMATION there give...I ask for a special car ROBERT AND FRENEL keep telling me get a brand new car if I wanted that I will ask there was no help I will go to Toyota in the morning y'all a waste of time n day CITY FORD IS THE WORST read more

I give this particular dealership NO STARS! The nightmare started October 2017. I turned in a lease and traded for a new lease 2017 ford escape. I have excellent credit and we could hardly come to agreement in payment. Way too high. Came with a scratch and no cover for trunk. I asked them for a note for the scratch for returing it and for the cover. Haven't gotten it yet. So when I bring back the lease they're going to charge me. They could care less. I'm going to file a report with The Better Business Bureau. Writing a personal letter to Ford. I find staff to be unprofessional, condisending, arrogant, greedy and non caring. What happened to the customer is always right. Not there! I put one star because this reviews won't post without at least one. I brought back my lease last year without a scratch and a month later Ford called and said, I owe money for scratches. I told them I brought it back perfect, those scratches had to be done between the time I left it and they looked it over. This was my first time leasing and had no idea how things go with a lease. That's why I took the second lease KNOWING it had a scratch that I could deal with but didn't know they would charge me later in the return. These people have NO Integrity. Although I left the dealership with these problems and it's their word against mine, THEY KNEW the procedure and what was going to happen and after confronting them they were so dismissive and rude. read more

Of all the dealerships I visited this was by far the worst experience I've had. I was in the dealership the entire day. They kept going back and forth "getting approvals" and my rep didn't know any numbers, just kept diverting all of my questions to "you'll have to talk to the finance guy about that." When it was finally time to talk numbers, the price of the car on the lot was more expensive than the internet price, the car I was considering was already in my name with the insurance switched off my old car and they were pushing me to put more and more money down when I came in with a pre approval price from my bank and a set price of what I wanted to pay up front. The entire process was exhausting, confusing and negative all around, I will not be returning in the future. read more

Avoid this dealership at all costs! They are blatant liars and are unapologetic about it!! If it were possible to give zero stars I would. We had a deal struck and had agreed certain items to be done to the car, and when I showed up to have those items taken care of they wanted to charge me. I told them this is all part of the deal we agreed on when we bought it and they reneged on that! I got a hold of the sales person and she lied right to my face.DO NOT BUY FROM THIS DEALERSHIP!!!! read more

Warning STAY AWAY, Manny is a lying rip off, and the shop couldn't fix a flat tire. It doesn't get worse than this service center. Take you Ford else ware, the sales dept does not want to hear you issue they just send you back to service. read more