It was great and the employees were so friendly and accommodating. Our flight ended up getting in way earlier and they made sure we had a room and were comfortable. The wine balky hour every day is awesome and safe with the the $10 fee that can be applied to the hotel bar. Perfect location, in the city but not extremely city where it's loud. 1 block from red line. Few blocks from lake. Rooms are on smaller side but when visiting didn't play in staying in the room so that was fine. read more

Overall, our stay was perfectly fine and the biggest positives were definitely the location, affordability, and friendly staff. The hotel was conveniently located near all of the activities we had planned, which made getting around incredibly easy, and the pricing was very reasonable for the area. The staff throughout our stay were also very kind, welcoming, and accommodating, which we truly appreciated. My main issue was with the cleanliness of the room. While the room itself was generally okay, certain high-touch areas like the light switches and air conditioning controls were noticeably dirty and could easily be cleaned with a quick wipe down. The space would definitely benefit from a more thorough deep cleaning overall. That said, for the price and location, it still worked well for our trip and the hospitality from the staff helped make the stay enjoyable. read more

They only clean rooms every other day. We had attendant bring towels and coffee pods. No outlet by bedside for chargers. Will never stay here again read more

Reviewing Cal's here... Had a weekend stay at the Claridge House - a really good hotel with a *great* location. Clean inside, friendly service: *definitely* recommend the hotel. Parking was a separate business next door: $60 a day {owch!} Cal's is the café inside the hotel and I'd say that it was Ok because there are so many other better options nearby worth giving a try instead for food. read more

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My husband and I had a delightful and relaxing stay here last couple of days enjoying the rare 60 degree weather before winter's calling. I swore I had written a review on this earlier today but can't seem to find it??! Well allow me to reiterate. This is a well situated vintage hotel in an affluent walkable neighborhood with plenty of restaurants and bars to spare. You have Butch McGuire (which is currently decked out for the holidays so if you're not feeling festive yet please pay a visit NOW!) just a corner away, Gotham bagels hidden inside Eduardo next door, and the iconic 3rd Coast Cafe where you can slowly enjoy your breakfast while doing a little people watch. The hotel is also within a stone's away from the beautiful Lakefront Trail, where you can bask in the glorious forever sapphire-blue Lake Michigan if you feel like it. Oh! The famous Second City stage is within 15 min walking distance, if you are in the mood for some sketch comedy. Red Line stop Clark/Division is also only 5min walking distance away. The rooms are plenty spacious imo, and the bed's comfortable enough (I'm sadly recuperating from a herniated disc so nothing is truly comfortable), but one downside is that the walls are VERY thin. For two nights in a row we heard our neighbors in the middle of the night having a *wink wink* good sexy time (also could hear whatever IG reels they were watching). The tapestry/carpet can be a bit dusty since we quickly found ourselves sneezing a bit and getting congested. Other than that, the gym is well equipped with dumbbells, weight machine and treadmills. Lots of free water bottles to grab from there as well. Additional perks include: - daily happy hour with free wine from 5-6pm and free bagged popcorn (this was so fantastic since we arrived famished) - $10 daily credit use it or lose it (make sure to be diligent to use it since it doesn't rollover) - there's an on site sushi restaurant that offers $65 10-course omakase (as a Claridge House guest you do get a discount!) There is a parking garage next door but we didn't have a car w us so can't say much about it. Overall I really adore this place. Would recommend bringing ear plugs or good noise cancelling headphones if you're a light sleeper in case you have noisy neighbors. read more

Very over priced for a very drab, dingy, depressing room. There was one window in the room that looked out onto a dark enclosed fire escape/there was no natural light. The room itself was quite drab and dingy for the price. Some AI bot from the hotel promised me a discount and no such thing came through. Maybe the other rooms are better. read more

First and foremost, your staff is phenomenal! They answered every question with a smile and were there whenever I needed anything during our stay. Your location is fantastic and within walking distance of many fine restaurants, bars and shopping areas. The rooms were neat, the beds comfortable and the linens and towels were of good quality. The only negative I have is the rooms need a good upgrade, but Chicago is an old city and I know these things take time. Isaac (sp?) in the lounge at night was excellent. He's so personable and helpful, and makes a really great spicy margarita! AND, the fact that you'll be part of the Hilton Tapestry family soon is exciting as I'm a Hilton girl :-). We will definitely stay again with you! read more

Claridge House Chicago, Tapestry Collection by Hilton - Lobby area - Hotels Near Me - Chicago, Illinois

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Stayed a long weekend, Thursday through Sunday. Biggest asset of this hotel is the location. It is a clean hotel. Small, boutique style "feel". Price is comparable to other hotels in area. read more

This hotel is for travelers who love vintage hotels with character and history. The hotel was clean and in a really good location. I don't like the carpet hallways, but that's from a germaphobe standpoint. Check-in was easy. Lorrie was very personable and helpful when checking us in. She informed me of all the amenities included and where they were located. I really appreciate that they have happy hour for guests with a complimentary drink starting at 5pm. There is a parking garage right next to the hotel but it's rather pricey. However, there are some loading and unloading spaces in front of the hotel. read more

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The location is absolutely lovely. Close to everything without being in the thick of it all. The staff was absolutely wonderful from the parking team to housekeeping. Wonderful. The hallways and room leave a little to be desired. The carpet in the room was stained and it was smaller than expected. The shower door opened toward the shower head so you had to get wet to turn on the shower. Would stay again in the summer when I have less packed. read more

Claridge House Chicago, Tapestry Collection by Hilton - Hotels Near Me - Chicago, Illinois

Haven't stayed with them (yet) but they were kind enough to let me back out of a reservation without penalty (even though it was my error). Thank you Claridge, will return for a stay at some point. read more

The Claridge House is an excellent choice when you want a small, quiet hotel in a great, safe neighborhood. Only blocks from the beaches on Lake Michigan rather in the spotlight and noise of downtown. Very professional, polite front desk staff. It's an old building but has been modernized to offer clean, current in decor rooms. Small bar serves as a breakfast area in the mornings. (Free) Lincoln Park Zoo also only blocks away. Prices were fair for a recent long weekend stay. This Gold Coast neighborhood is a short ride to many places for entertainment, sports, shopping and great food of all types. Weather permitting, tables and chairs on the front sidewalk are camouflaged with plants to give a small oasis feel on this quiet(er) Chicago street. I would definitely stay here again. read more

Our friends were staying at the hotel so me and my friend decided to grab a drink with them at the bar downstairs. We ordered an espresso martini, some hot water and a spicy margarita. The bartender was very sweet and friendly. They don't have any food options on the menu but are ok with us ordering from outside and eating at the tables with our coffees or cocktails. The espresso martini was to die for. It was easily the second best espresso martini I have ever had. It had the right balance of caramel and espresso. My friend also loved her spicy margarita drink. It was refreshing and not too spicy, just how she liked it. We will surely swing by when we are craving the espresso martini. The seating is limited in this area but it usually isn't busy so it's easy to find a table. I don't think they take reservations. The ambience is eclectic and appealing, so that's a plus. read more

Mostly all Pros! - well appointed rooms (as they advertise in their url--I forgot to take photos). - daily complimentary happy hour from 5-6pm: red & white wine and a small snack - 100% cotton towels - comfy bed, large tv, windows that open - water pressure is average/standard for hotels Weird thing, they lack hooks to hang both hand and bath towels. They also provide a steamer vs and iron/board which is better. Lighting in bathroom is also decent. read more

First, Claridge House is in a perfect location! A couple of blocks from the lake, great shopping on Michigan Ave and in Gold Coast. Second, the front desk staff Cinthya and Cookie were awesome! I arrived really early and had planned to leave my bags in a secure room, but to my surprise, there was a room available! Both ladies were really nice, check in was a breeze and I even received a text message within 30 minutes to ask if I needed anything. Third, I agree with most reviewers in that the rooms definitely need an upgrade. The rooms are small and that's mainly because this is an older boutique hotel with some character. I chose it for that reason, but just because the hotel is older does not mean that certain things should go unnoticed.....like the dirty and stained carpet in the rooms, walls with chipped paint, the lack of an ironing board and the lumpy pillows. If you plan to spend very little time in the hotel and you don't want to spend a fortune, then I would say go for it. However, if you want a boutique hotel with a little more class, I would suggest checking around as there are a few options in the area. read more

First of all, the location is in a great neighborhood, near an L stop and with great restaurants, too. We found the customer service responsive and generous. I don't know if it's a change in management, but we left here saying that we would choose this hotel on our next trip. read more

cutest & trendiest little hotel in the most central, walkable location. cannot recommend more if you're hoping to spend some time exploring the city & want to avoid excess Uber costs. everything was so close by and we walked off all of our calories! there's a little bar that serves coffee/scones etc. in the morning and then some really nifty cocktails at night. also a gorgeous looking sushi/sashimi spot you can make reservations for. I'll be honest: the room is SMALL! and a little old, but the bed is really comfy and it was all-in-all cozy at the end of the day to come home to. the staff is so attentive, texts with updates and is so quick to accommodate! we had a birthday and they left a complimentary bottle of wine and note for us upon entry. I really got used to this spot & would love to come back! read more

Claridge House Chicago, Tapestry Collection by Hilton - Hotels Near Me - Chicago, Illinois

I don't know if this is because we grew up poor or what but we hated it. It cost so much for subpar accommodations. I get it, it's downtown Chicago so you're paying a premium (thus two stars instead of one) but I felt like I was catfished by the website photos. Here is what we paid: 480 - 2 nights stay 120 - 2 nights parking but my car was a hostage right after we put it in 50 - urban fee - you find out about it in an email after you book but before you stay (this was waved for us because we were part of a wedding but I thought you'd want to know) Here is what we got: - we reserved the queen room - it was big enough just for a queen bed and dancing around whomever you stay with to get by - a shower that takes forever to get warm - a toilet that is so low to the ground you have to break parallel (thinking squatting terms for lifters) to sit down - crooked toilet paper dispenser that is so far in front of you that you have to get off the toilet to get it - a broken fridge - a barely working ac unit - a smell...never figured out where it was coming from - no chest of drawers - super nice bathroom lighting (I can't complain about everything ) - a really good location My advice? Unless you have to go stay at an air bnb read more

Stayed here as part of a larger group. Probably my last time, if I have a choice. Boutique hotel, so minimalistic decor, which is fine for most. Tight spaces, tight hallways, small lobby area and very noisy. The most frustrating thing is the bathroom is ridiculous. Apparently, it is just the bathrooms that come with the "larger" rooms, containing 2 double beds. In order to close the door, you have to either put one foot on the toilet OR open the shower door and stand in the shower!!!! I double-checked with another guest who had the same style room, and, yep, same thing. Not pretty!! Heard from out other traveling members that in their bathrooms they had to get up from the toilet and walk over to access the toilet paper. Small things like this will kill you. O.K., maybe people stay here for the free wine Happy Hour, but for me it doesn't offset room comforts. Be sure to call down each day if you want your room refreshed or clean towels, too. Best of luck. F.R. read more

I'm the biggest whiner ever, so I understand some of the recent reviews, but IMO... -in this day, I have found that all hotels are not the same as they were 5yrs ago. -and the days of employees running to your beck and call doesn't always happen. So what does that mean for us as travelers? We must do our homework, research it. Most people shop for groceries economically, so do the same with your trips/hotels and check the boxes. That said, a few of the low ratings recently, I find to be unreasonable complaints about this hotel, such as Chicago's high prices, someone losing their own boots, an older Chicago Hotel that's not shiny new, and lack of parking! what? So, I ask many questions while choosing a place to lay our weary heads when we travel. I've learned things like, 'the handicapped rooms are on top of each other and none have a view except for a building, in fact, most rooms don't have a great view. This is not a skyscraper and the rooms are on the smaller side, but I knew that from staying at the previous Indigo. NOW, as the biggest whiner ever, I will say, If you have dirt issues, noise issues after hrs, security concerns, anything broken, or extremely rude employees, call the manager right away! WHY HAVE WE COME HERE MANY TIMES? PARKING PKG: -might be a deal breaker without. Parking your car in Chicago is a nightmare plain and simple. This checks the easy & reasonable-for-Chicago box and the best pkg we've found. Valet parking, with in and out privileges, luv it! EXPERIENCES: Example: -last August we were blown away by the General Manager, Colin Challender. He approached us in the busy lobby and ask how our stay was going. What? -hands on management, good stuff! I said it was going well, but I did mention (with no expectation) that there's a whole area in our room that is dark. He listened, and shortly after there was a knock on the door and Colin was standing there with a floor lamp! He handed me his card and said, "let me know if you need anything and let me know next time you're coming in case you need anything". Wow LOCATION AND THE IMMEDIATE AREA: -safe and families in this beautiful tree-lined residential neighborhood and a few blocks to the lake -surrounded by soooo many restaurants close by. 3rd Coast is a great little place for a bite of breakfast, Orzo's is my fav cozy Italian a couple blocks away (eat in), check out Old Pour House as a great 'open' pub w/tv's, Small Cheval for the best burgers and ff, and well ok, if I can, Hugo's Frog is a HOP away for an elegant dinner! ... on&on -and on the practical side there's a cvs, walgreens, and an Aldi's grocery in walking distance. Downtown, shopping, the Zoo, and wonderful Museums, are a shot away... read more

Claridge House Chicago, Tapestry Collection by Hilton - Hotels Near Me - Chicago, Illinois

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Ms. Cookie is amazing. Service, friendliness, smart, engaging, and goes way our of her way to make sure service is perfect! They make it very personal for you. Warm. Inviting. read more

Horrid. do not ever go here. I paid 560 for two nights and two rooms as a speciality and it was horrid. They first charged us 160 per room then informed us that they kept 60 of the charge for each room and returned the 100 after we leave, which is weird. Then I had to pay 150 for two days of parking, if you add the math it's 800, and you could find a hotel for way better for 200 per night. The rooms we got were the worst rooms (corner rooms, and there was a constant noise through out each room and when we complained, we were told they were fully booked (they were not) The light stand and phone did not turn on in one of the rooms. The bedsheets had rips in them. The shower had zero pressure. Lastly, THE EMPLOYEES are also horrid, they laugh when you ask about the outrageous fees. The lobby is pretty but the rooms seem unsafe. Would not recommend to my worst enemy. read more

Claridge House Chicago, Tapestry Collection by Hilton - Hotels Near Me - Chicago, Illinois

What an amazing hotel experience!! Check-in was swift and pleasant! Bryson not only greeted with a smile and great energy but he text a few hours later to make sure the room was up to our standards and surprised my girl with a gift for her birthday! The room was clean and extremely comfortable! The BEDS!!! Omg the beds!!!! So darn comfy!!! We used street parking which was never hard to fine. Although we missed it there was a wine hour in the lobby. I guarantee satisfaction if you book this place!! We love you Bryson!! read more

We've been visiting and staying at the Claridge House for the past 6 years. It's fabulous. Every one of the staff members are professional, polite and friendly. Bryson always makes our stay feel wonderful. My only concern is Cals cafe in the lobby. I recently purchased a pastry and almost broke a tooth biting into it. I had left before starting to eat it so I didn't mention it to the person behind the bar. Maybe just a bad batch on that day. But Claridge House is a must stay. read more

Staff are very helpful and accommodating. Rooms are clean and comfortable. Lovely neighborhood to explore and walk around. Beautiful architecture as we walk around Old Town. read more

I really enjoyed the location of this hotel. The neighborhood felt very safe, it was clean and if want to see beautiful brownstone homes/buildings architecture walk up State Street (between Division and North Blvd). It was very centrally located and the closest train (red line) was about a 4 minute walk. The Claridge House is a boutique hotel, the lobby/bar area is pretty nice but the rooms are very small. No housekeeping (at least while we were there). If you're looking for a decent place to crash, it serves its purpose if you're looking for a chic upscale place, this doesn't deliver on that. read more

Why am I even giving this place a star is beyond me. Place us awful. I have stayed here before only because my son lives a block away. Every time something happens. First, there are all kinds of fees. A resort fee? What the hell is a resort fee? This is not a resort!!!! Then when we tried to check in there was a bus parked in front that would not move and we ended up having to unload half a block away. The last straw was this morning. At about 3 am our toilet got stopped up. They have these cheap tiny toilets that are not very good. I waited until 6 am to call the desk and they told me nobody could come up until 7:30. We had no toilet. . I complained and somebody showed half hour later and handed me a plunger. Toilet still does not work very well. Next time we will have to walk a little further pay a little less and stay somewhere else. Claridge House is awful and a ripoff. read more

I live near this cute, boutique hotel and it's a great addition to the neighborhood. Tucked away on a tree lined street in the heart of the city, it feels much different than an out of the way spot. It is located in a lovely, walking neighborhood just blocks from the gorgeous entry to Lincoln Park and the lakefront. The vintage exterior is cozy and welcoming. Big street front windows allow a peek into it's adorable lobby and bar. Also on the same block, are 4 restaurants. So this location has a lot to offer. It's so easy to get to Chicago's tourist attractions from the hotel. There are fun bars and trendy restaurants close by. Rush Street and Magnificent Mile are just a short walk away. I have been to their bar for appetizers and cocktails and my friends have stayed at the hotel. The rooms are cozy but well appointed. I'm so happy they have opened back up. It's great to see people come and go. They are pet friendly so you can bring your fur babies to stay at the hotel or to enjoy their sidewalk patio. read more

Claridge House Chicago, Tapestry Collection by Hilton - Hotels Near Me - Chicago, Illinois

The location is great. The lobby is clean and renovated. There was some unpleasant smell in the room, like old carpet smell. No room service. read more

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If you feel like staying at an IRRESPONSIBLE, disgusting hotel who doesn't care if your luggage gets stolen, I would recommend the Claridge House! My sister, mom and I came here for a girl's weekend. We got in around noon and they wouldn't let us into our room early, so we asked if we could could tag our luggage and lock it up in the back room. I watched them put the tag on it, and it didn't seem like a problem. We came back around 5pm, five hours later, to find my luggage SITTING ON A LUGGAGE CART IN THE MIDDLE OF THE LOBBY. It was not locked up, and it truly is a miracle from GOD HIMSELF that it was not stolen. This is Chicago. You can't leave ANYTHING out without people stealing it. I was furious. I kindly asked the front desk woman what the h*ll happened. I would have had a LOT more respect for her if she would have just apologized and said they forgot to lock the luggage up. But she lied straight to my face and said she had "had eyes on it all day" and that is "their policy." I'm sorry but what hotel in AMERICA just leaves your belongings in the middle of the lobby and "watches it?" I'm sorry but no. This isn't it. Hotels have designated, locked rooms for luggage. Such a joke, and so disrespectful to my intelligence that she thought I believed this. We got to our room and it smelled OVERWHELMINGLY of cigarette smoke. All weekend long it transitioned between weed and cigarette smoke. It sounds like others have complained about this too. Super gross. Tried ordering an appetizer from room service and it took over an hour to arrive and was cold. It's an outside provider (not in house) so definitely avoid this at all costs. Overall it seemed like there was a lot of partying going on. The photos of this hotel are very deceptive, because it does look very nice, but you get there and it doesn't measure up. It's not high quality or luxury by any means. The low price definitely attracts a certain clientele. I couldn't wait to leave. Overall, avoid at all costs. read more

Claridge House Chicago, Tapestry Collection by Hilton - My luggage that was left in the lobby ALL DAY that someone could have stolen. - Hotels Near Me - Chicago, Illinois

This place was absolutely beautiful and in the best neighborhood in Chicago. It's pricey but it's worth your sanity to feel safe when you're out of town and to get the great customer service I received while being there. My room was on the 12th foot and I had one of the best views (I realized until check out I didn't even a take a picture :( ) whenever I felt hungry I just ordered room service or go downstairs to the sushi restaurant that they have. The only thing I didn't like when getting picked up or dropped off was the confusing address of the hotel on Uber. It says you to the building next to it instead of the actual place. Overall I loved the area, will be staying in Gold Coast again because of this experience read more

Nice boutique hotel in good location. My only feedback was the spa. They outsource their services to a place called Bethology. They don't answer their phone and don't get back to you on text. I wanted to give them my money but couldn't book them. I called the hotel front desk and customer service and was told to wait for them to text back since they have no control over it. Since they never did after contacting both numbers, I booked with Heavenly with one phone call. Heavenly took my reservation and payment over the phone on the first try. read more

Claridge House Chicago, Tapestry Collection by Hilton - Hotels Near Me - Chicago, Illinois

Claridge House hotel has a prime location in the city of Chicago, beautiful building but it lacks of real care, Some of the personnel workers have this superficial of nice attitude at arrival check in only, We will never be back at this particular place.!! First day, room appear nice & clean, next day no body came to do the cleaning,, contacted front desk, a male worker came with towels however, worker suggested to replace the linen, when it was time to go to bed, discover changed sheets has a nasty spot of human waste, it was fesses on the sheets..!! We contacted the front desk, but the front desk failed to answer my call. Finally I went down to talk to front desk personnel, It was offer to us to exchange the room, the room had no view at all.!! This hotel sucks.!! Most of people working at this hotel need to learn customer service & quality control.! read more

Good hotel, great value. No iron or ironing board is a negative. Location is close to restaurants like La Storia for dinner, and breakfast place 3rd Coast Cafe. read more

We went to spend the holiday weekend at the Claridge house hotel for my nephews wedding. I was thoroughly impressed by the kindness of the front desk staff, especially Alondra who went out of her way to accommodate myself and my family! We came on an early flight and were able to check in early, had problem with family members blocked room reservation, and offered late checkout! She always greeted us with a smile! You made our stay in Chicago even better read more

Had such a great experience here and can't rave about it enough! The rooms are clean, comfortable and trendy. They are dog friendly and let me work at the lounge while my dog snoozed by my side. Great drinks at the bar with a complimentary happy hour drink. Lovely neighborhood with Lincoln Park, North Ave. beach, and lots of bars and restaurants nearby. Three Arts Club cafe at Restoration Hardware is a must. Had a very unfortunate experience at Hotel Lincoln before this and Claridge House was night and day at the same price point. Can't recommend it enough! read more

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Nice boutique hotel, close to everything from the lake, pharmacies, restaurants, shopping you can walk everywhere from here. The rooms are compact but comfortable, all we need is a place to come to sleep and shower, we are not that picky, we always have an amazing time in the city. read more

Claridge House Chicago, Tapestry Collection by Hilton - Lobby/bar area - Hotels Near Me - Chicago, Illinois

After reading reviews both here and Google, I was nervous this place was one of those hotels where they doctored up all the pictures but when you walked in you felt it hadn't been cleaned or renovated in a very long time. That is SO NOT THE CASE!!! This is a completely charming boutique hotel in such a great neighborhood! The room I stayed in was completely adorable, clean, comfortable and a very good size. I love the lobby too, very spacious and hip. The staff was really fantastic - friendly and attentive. I wanted to stay another few nights and the woman at the front desk spent what felt like 10 minutes making sure I had the best rate possible. I think some people want to stay in a really big hotel and so they don't understand boutique hotel vibe or the reviews are really old because it seems like they've renovated the hotel since most of them were posted. read more

Horrible Customer service. Do not stay here! Management refused to resolve my issue and gave "hotel policy" as the reason. Ridiculous! They do not care about loyalty members or repeat business. There are hundreds of hotels in Chicago. So do yourself a favor and book somewhere else that offers their guests actual hospitality. read more

It was a cute little hotel. It did not have the best view. But the staff was excellent and they had a really nice bar.