Mr. Tapia made a deal with me through the internet. The deal was exactly as he said it would be. He gave me a good trade in value for my car and I got a good price for the car I wanted. I wish the car had two FOBS instead of just one because they are so expensive. Other than that I am very happy with the deal and I will go back when it is time to trade in our truck. Thanks Mr. Tapia! read more

Customer service has certainly taken a nose-dive here. I swore the last time was the last time when I took my in for an oil change and left with a damaged tire pressure sensor (they were all less than a year old) and I was not offered the car wash that has always come with the service. Took my car back in for an estimate for repairs after setting an appointment a week in advance only to find out days later my car would not even be looked at for a week in a half, maybe two. No loaner was offered or provided and the manager never even stuck his head out when an almost heated discussion happened next to his office upon picking my car up (after it sat there for days without even being looked at.) The icing on the cake was how filthy my was returned to me when they had been told in advance I was on my way to pick it up. Looked like it had been hosed down and then had dirt thrown on it. I have learned my lesson, Classic Chevrolet.A customer of eight years is now walking away. read more

ceasar and his team were the best . great follow up, detailed quote and delivery. the best of the best and I so appreciate ya . Kevin Kirk read more

If I could give it less stars I would. The service department is lacking in communication skills, empathy and common knowledge. They are however good at passing the buck. It's never their fault because they are "busy". Battling check engine light for over a year and still no answer. Just told to drive with check engine light on. STAY away. Do yourself a favor go to a Sewell they care. It's not like the GM Mr. Ward will call you back anyway once you buy they don't care about service. read more

They helped me get in the truck that I wanted. They explained all the trim level features. They were friendly and fixed everything on the vehicle to the way I wanted it. They got me in the perfect vehicle. They went above and beyond to make sure everything was perfect. read more

My experience with the service department was, by far, the worst experience I've ever had with ANY business, car dealership or otherwise. I was lied to, scammed, and taken advantage of, and your staff didn't give a damn. Classic Chevrolet sold me an "Certified" pre owned Yukon that had rodent damage in the wiring. They refused to take any responsibility for it and couldn't have cared less when I was upset. The dealership and service managers never even answered my emails. They are unresponsive and unhelpful, and making no effort to resolve. Even the girls at the checkout desk said "that's wrong. You shouldn't have to pay for that." This dealership truly does not care and will absolutely screw you. I wish I could give them zero stars. read more

I'm in the process of moving to Westlake TX from out of state and have been flying back and forth every few weeks to check on the remodel of my house. Rather than ship vehicles and hassle with all the paperwork and inspections I elected to sell all my vehicles where they are and buy new ones in TX. Great way to give some love to the new local community as I replace 4 vehicles! Vehicle number 1 was a new 2021 Silverado Trail Boss LT that I'm upgrading with Borla exhaust, leather, tonneau cover, black badges etc. I bought the vehicle sight unseen. Danny Folmer was my salesman and boy I'm here to tell you his service is top notch! I thought I was at the Bentley or Rolls Royce dealer. Danny picked me up at the airport, had me in and out of the dealership in about 20 minutes in my new truck! I was only in town for a day and had to fly back out. Danny will get my upgrades done while I'm out and keep the car til I return in a few weeks. I dropped the vehicle off this morning for the upgrades and he took me back to the airport. Talk about Concierge Service! Cant say enough good things about Classic Chevrolet and Danny Folmer! If you are in the hunt for a new vehicle with a Chevy Bowtie - this is the place! I'll be back for a new Corvette, you can take that to the bank! read more

Classic Chevrolet of Grapevine - Spray in bed liner, waiting for hard tonneau cover - Auto Repair Near Me - Grapevine, Texas

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I bought a Corvette from classic eight years ago. I went to trade it in for a new one today at a different dealership and found out the car had been in a severe accident that they never told me about. I didn't get a Carfax at the time because I thought I was buying it from a reputable dealership. read more

I would look elsewhere to purchase a new vehicle. Salesperson tossed us aside. We've purchased vehicles from other dealerships this year and have never had this type of experience. We were trying to purchase a suburban that they had in stock and provided some details on how we would purchase the vehicle right from the beginning. After we informed our salesperson, if you can even call him that, he seemed disinterested in us. We told him which one we were interested in and he said he would bring the vehicle for us to see. After around 30-40 minutes we were still waiting for him to bring us the suv. Another employee , assured us that he would go and give us an update. ( He was very helpful) When we look outside we see our salesperson talking to other clients and with no suburban in sight, since I guess it seemed we weren't worth his time? It honestly felt very demeaning being thrown aside like that so we thanked the employee that tried to help us and took our business elsewhere. I recommend going to Friendly Chevrolet as they helped us purchase our new vehicle within the same hour we left Classic Chevrolet :) Worst dealership experience ever 0 stars read more

Classic Chevrolet of Grapevine - Proud owners of a new Suburban :) - Auto Repair Near Me - Grapevine, Texas

Awful communication. Service rep was Whitney, she's the assistant service manager. Not sure how she holds this title because she is the worst to deal with. I called her 6 times, left 3 voicemails regarding my car and she never responded. After a week of having my car for only a diagnostic test, my husband called her boss and all of a sudden she sent me a text. Told me what the problem was and it would be ready the next day. Haha! I didn't get a text from her until the following Tuesday. She has more excuses than the law should allow. Very unprofessional. No call, just text and then came up with excuses. They had my car for two weeks. I will never use this location again. Ridiculous. read more

I submitted a deposit for a new Chevy Silverado 2500 HD Long Bed 4x4 in December, I called two weeks ago to the sales agent I worked with and no call back, I called a few days ago and the sales agent answered his cell phone and told me that my purchase request order was still sitting on his desk. He went on and said that Fleet sales team had higher priority, so basically for Dec 2021, Jan & Feb 2022 I didn't get a call get this update, I wonder when I would've got a call if i never called myself. I was disappointed because the sales agent has been with the dealer many years and has received many Top Sales Agent awards. I would think that communication would be better especially with a seasoned sales rep. Bottom line, I'm left in the dark with no answer as to when my order will be taken. This is very frustrating. read more

Well, I will say that if you're going to come here, work with Raymond- Very nice person to deal with. And if you do end up buying, ask to work with Mike, another great person. However- be aware and ask for disclosures of if the previous owner (if it's a used car) was a smoker- they "detail" the cars but often times the detailing can cover up a smell for a bit, then you get stuck with a car that smells like smoke. Likewise, ask to see the service forms- every dealer has to have these and provide what services were performed prior to a used car being out on the lot- most of it deals with safety- but in that they typically have "maintenance"- We ended up having to replace the very work out engine air filter AND cabin air filter even though their forms said it was serviced..... If you do have a trade to take in, be sure you get in writing the offer- and then when you go to the finance department make sure that offer and number MATCHES on the numbers- We basically were offered a buy back due to our purchase smelling horribly like smoke even though we took steps to try to correct it- even had a reputable company do a deep chemical clean and the smell still comes back subtly until air is moving in the car- then it dissipates slightly. When we got there and found a vehicle we wanted to replace with- they actually CHANGED the agreed amount in order to offset their potential loss and offset the "tax credit"- They agreed to $55k for the car trade in, but then on the finance docs they changed it to $52k to offset the $2300 tax credit.......... Needless to say- bring a forensic accountant with you to do any finance docs- they WILL try to screw you. Also- the wheel and tire protection isn't needed on the vast majority of vehicles- most wheels only cost about $200, and if you need to replace a tire you'll need to replace all 4 more than likely- just go to discount tire. And the Key FOB.....unless it's high end like Audi/ Lexus- if it's a normal key with a remote they only cost about $125 at most typically.....so don't add in the packages for $500 and $1200 and end up paying interest on them when they really won't "pay for themselves". The GPS service is also not necessary if the vehicle has an "app" based service- sort of like how Nissan Connect is- that's a gps locating service and you'll pay like $625, but you can't cancel it or get a pro-rated refund. Basically- Raymond and Mike are cool, but go in knowing the sales managers and finance managers have an agenda to give you the worst deal possible. read more

Cody Kauffman has been my service advisor since I purchased my first Silverado 2500 from another dealer (terrible sales experience and horrible service) years ago. Fast forward- I have gone through multiple Chevys and I always bring them back to classic for maintenance. Any concern I have, he is fast to get it handled. Cody is what the service business is all about. Getting it done. read more

Classic Chevrolet of Grapevine - Auto Repair Near Me - Grapevine, Texas

Classic Chevrolet's service advisor quoted a price for window parts to me over the phone. Classic Chevrolet then charged a price for the parts that was 800% higher. I was quoted $37.50 each for two after-market window regulators and charged $342.37 and $332.38, not including labor to install. Window regulators for my vehicle are available from multiple sources, brick and mortar as well as online, for less than $100. Some sources have them for under $50. Walmart has them for $63.68 (with the motor). The price I was charged was 400% higher than the price for the same item (plus the motor) at Walmart. A quick Google search verifies the true cost of the after-market parts that were sold to me for $342.37 and $332.38. I was quoted $37.50 for each part. Please see the invoice excerpt from Classic Chevrolet showing how I was charged nine (9) times this amount. Walmart's website shows the same part (plus the motor) for $63.68. It is available at comparable prices from numerous sources. The verbal quote of $37.50 that I received from Classic Chevrolet's service advisor was similar to verbal quotes I have received numerous times from auto dealership service departments. This was my first visit to Classic Chevrolet and potentially my last, pending resolution to this complaint. read more

Classic Chevrolet of Grapevine - Classic Chevrolet Invoice Excerpt Showing Parts Overcharge - Auto Repair Near Me - Grapevine, Texas

1st experience I bought my used Silverado form Classic back in January. Alex (salesman) was gracious and worked to get the deal done. However Derek (Finance Manager) had the stereotypical used auto sales attitude. Fast talker, condescending, and tries to sell you every extended warranty/service program under the sun. To add insult to injury I had the source my own loan through my credit union because the loans he sourced were garbage considering my large down payment and more the800 FICO. As I was leaving he made the comment 'I'm really surprised we got that deal done'. I thought that was an odd comment to make to a customer who just spent more then $50K with you. 2nd experience I was contacted through a blanket text saying they're looking for clean used vehicles and they'd include a complimentary express wash if I came in for an appraisal. So I made a trip out of my way. Dealt with Mauro (Pre-Owned Sales). About 10 minutes after getting there I had an off for $3K less then the low side of the trade in range for the truck. I told him that I'd think it over and proceeded to leave. Big surprise the truck wasn't washed like they had said it would be. Summary A general poor attitude by 2 of 3 staff that I've dealt with. Customers should not be treated this way. It just so happens I've previously worked in the dealer world and work for another Auto manufacturer so I'm less likely to get scammed by these 'professionals'. It's sad when a General Manager doesn't have a good handle on one of the departments. Typically it's Sales that runs amok. Take you business elsewhere, I will be in the future. UPDATE: They might be of the opinion that I'm mentally impaired (see pic)... 'The definition of insanity is doing the same thing over and over again and expecting a different result.' -Albert Einstein read more

Classic Chevrolet of Grapevine - Text from Classic Chevrolet. - Auto Repair Near Me - Grapevine, Texas

spent $850...no car wash? also - when did we have to start paying 3% to use a credit card at a Dealership? VW, Audi and Mazda don't ask me to do that. read more

Customer service has really dropped off since Danny left. A new salesman tried to get me to agree to a horrible deal that would have actually cost more money than my current car deal but tried to tell me I was saving money. Like another customer said, if you're not paying attention or don't know someone with experience in the industry to look things over, they will without hesitation rip you off. And I used to get an express car wash after each time my car was brought in for maintenance - that has not happened since Danny left. Vanessa in the service department has been great to deal with, and she's the reason it's as "high" as 2 stars. read more

2+ hours is a very long time to wait for an oil change and a tire rotation after you've made a 7:00 am appointment and were second in line at 6:30 in the morning. Not doing this again when there's an oil change joint on every corner that will get you done in 15 minutes. read more

Alex Rivera , a great salesman. Made buying this car easy. Gave me a good deal on a new car that I couldn't say no to. Everyone was helpful Richie and Rose. #1 Chevrolet dealership.. Thanks ! read more

This dealership is a disaster to deal with. The sales person was rude, pushy and couldn't provide accurate information. Financing was upset because I wanted to use my credit union instead of their financing options and tried to push me to accept a higher interest rate. After numerous issues being brought up to their sales manager Hank, we came to a deal, then he text me back saying the vehicle was no longer available, after promising to hold it for me to get my financing information back from my credit union - all within 10 minutes. Buying a car is stressful enough, but then to work with a dealership like this made it even worse. Save yourself the headache and problems - find a different dealership! read more

Hands down the worst customer service experience to schedule a service ever! Called 4 times and spoke to the receptionist brandy - 4 times transferred and 4 times sat on hold and passed to parts and back again to service where the call was picked up and the placed back on hold. If you cannot do the simplest of task and answering the phone and telling people we are too busy or cannot take anymore appointments then do so. Makes one think if they they struggle with basic customer service 101 what kind of vehicle service would they do??? Something as mildly complex would probably allude them ... try to get ahold of the manager to inform them of my experience and potentially the amount of business they are loosing because someone cannot pickup a phone? You guessed it no answer... guess to starts at the top... shame.... read more

I have been coming to Classic Chevrolet to buy all my parts for my 1999 c2500 truck and these guys know there stuff. Sean and Trevor go out of there way to get your parts. They are very professional and courteous. The absolute best place to buy parts. Thank you all. Roger W. read more

I just got a phone call from the guy who sold me my car in 2014, and his intention was probably good. He was wishing me happy birthday and letting me know that they are no longer Classic Chevrolet but has a new name now. But then he ended the voicemail by saying that he hopes I'm not getting caught up in the "Chinese flu." Dude, come on. Don't say things like that without knowing who your audience is. Well I know who I won't be supporting with my money anymore. read more

Great we got our corvette and it is a 2021for MSRP and tax. Now that it is done it took two years and not automatic update to a 21 after 20s were cut short. So with the process starting again from start it took another year. Keep on top of your order as there are high demand. If they get a new vette or used C-8 it can be on the floor for 20k more. read more

Classic Chevrolet of Grapevine - New vette - Auto Repair Near Me - Grapevine, Texas

The service department is absolute garbage. Beware, they don't like doing warranty work. They will use a line such as " we can't reproduce the problem that you're having". They tried this line on us 2 different times we've had it in the shop there. We had to research the problem ourselves and make videos of the vehicle when it was making strange sounds even though they had video proof they still would try feed us that B.S. line. They service staff tries to talk to you like you're stupid but, what they don't know is I have a background as an automotive mechanic. I will never do business with them again and I tell everyone I know not to do business there either read more

This has to be the worst dealership ever. poor communication had our car for over a week. it was only was supposed to be an oil change. No updates no call backs nothing! read more

Never returns calls when you inquire about your car. Horrible service reps. This is my second car from Classic and my last since they keep your car hostage just to tell you it's not covered by warranty. Yeah right. read more

After years of buying vehicles here I'm blown away by the used car vibe now. I had an agreement on a trade and at the paperwork stage a new manager tried to lower the price by an additional 2k when I arrived at the used car lot. Then when I told him to shop trying to work me he blew up at me and couldn't handle any pressure back on the fact that's terrible business. I've bought many cars from them and never will again. read more

Excellent customer service from everyone in the dealership! Ready in internet sales was very professional and got me what I wanted with no hassle! I was in and out with a brand new '22 in less than 4 hours. Thanks y'all! read more

I have bought two, brand new Chevrolet Silverado's over my lifetime and have always been extremely loyal to the brand. However, my most recent purchase, a 2014 Chevrolet Silverado High Country, has left me frustrated. It's pretty well known that the AC Condenser manufactured by ACDelco was flawed with a bad weld since the vehicle left the assembly line. Mine recently popped leaving the A/C no longer working and this dealer wanted to charge me $1,250 to replace the condenser. GM has known about this issue since this model vehicle was introduced and has done nothing to rectify the issue. There are multiple class action lawsuits against GM over this part and it should've ultimately been recalled and replaced by GM. $1,250 to repair this part is egregious considering the circumstances. The facts are pretty simple, this would've never happened with a Toyota Vehicle. They would've recalled the part and made everything right. I get wear and tear is part of owning a vehicle, but this part had a bad weld and was destined to fail from the very beginning. I am in the market to buy a new truck here in the next year or so, and I will definitely steer clear of Chevrolet for the remainder of my lifetime. read more

I have bought two, brand new Chevrolet Silverado's over my lifetime and have always been extremely loyal to the brand. However, my most recent purchase, a 2014 Chevrolet Silverado High Country, has left me frustrated. It's pretty well known that the AC Condenser manufactured by ACDelco was flawed with a bad weld since the vehicle left the assembly line. Mine recently popped leaving the A/C no longer working and this dealer wanted to charge me $1,250 to replace the condenser. GM has known about this issue since this model vehicle was introduced and has done nothing to rectify the issue. There are multiple class action lawsuits against GM over this part and it should've ultimately been recalled and replaced by GM. $1,250 to repair this part is egregious considering the circumstances. The facts are pretty simple, this would've never happened with a Toyota Vehicle. They would've recalled the part and made everything right. I get wear and tear is part of owning a vehicle, but this part had a bad weld and was destined to fail from the very beginning. I am in the market to buy a new truck here in the next year or so, and I will definitely steer clear of Chevrolet for the remainder of my lifetime. read more

Lease Buyer Beware. Lease experience was good (our lease agreement was through GM Financial), but after we decided NOT to lease again and purchase our vehicle, all of the things one detests about dealerships surfaced. When doing our homework, checking with GM Financial and other lenders, we also checked with the head leasing agent at Classic Chevrolet, Eric, in our research. He said, flat out, on 3 separate calls, that it was NOT possible to purchase our leased vehicle (i.e., obtain a loan) through anyone but GM Financial (at 8%+). LIE. GM Financial even confirmed twice that other lenders were permissible. We have since financed through another lender at 6%. read more

Take note Be sure to check you're factory warranty when buying a demo from here. I bought a demo pickup with 3500 miles on it. Later I found out my truck only had 1 year and 9 months on the bumper to bumper warranty (new trucks come with 3 years) due to the fact that it had been in demo service for 1 year and 3 months. read more

Couldn't even get the cashiers to acknowledge me let alone get help after waiting like 5 minutes.Don't even waste your time here if you aren't yt. Save your money chevys are trash, you'll need your 1st major repair($600) by 60,000 miles and you'll be lucky if your chevy gets to 80,000 without the engine blowing out. I know cuz I've worked jobs that have had Chevy fleets for years and some have have bad transmissions with only 300 miles, I own a base model honda that has 220,000(otw to 1M miles) and the only thing I've had to replace is the starter with was under $700 total with parts & labor. read more

Went to classic Chevrolet for a oil change has to put the seat back where it was after they get through service advisor left a note in the truck Note was ripped up and on the floor. Seat was not put back and mirrors were all messed up. Received a text wanting to know how my service was and if I couldn't write completely satisfied to let them know I did. Then I receive a text from someone at the dealership wanting to know the problem, I told them, and also said that maybe I need to go somewhere else from now on. Whoever the person was agreed and said maybe I do need to go somewhere else. What customer service they didn't even discuss anything about my truck the inspection or anything not real happy with them and I guess from now on I will go somewhere else if this is the kind of customer service that I get but who am I they won't even miss me read more

I have bought 2 new cars 8 months ago from Jose and he is absolutely wonderful. Still answers my questions now 8months later! I have been using Allan in the service department for all my oil changes for years and he is helpful and most of all HONEST! I Would highly recommend Classic to anyone buying a new car from Jose. Or any service needs from Allan. Whether you bought your car here or not! read more

I had the opportunity to schedule maintenance and warranty items for my 2016 Corvette. The communication was horrible. It took me 2 days and literally 12 phone calls/text messages to my service advisor/service manager for them to respond to find out if they had covered all of the issues I brought my car in for as well as regular maintenance. I took my car in for 30,000 mile service and they tried to tell me that I needed 3 additional services that totaled about $1000. I looked up the maintenance schedule on Chevy website and those additional services were not required until 45,000 miles. I told them do not do anything but the listed service which was oil change and air filter. When I went to pick up my car, they had changed the tranny fluids and charged me $150. I refused to pay for the service and told them to listen to their "recorded" phone calls for verification. I will be finding another Chevy Desler for future services. Also, as I was waiting for my rental car, a gentleman asked me how my dealings had been. Told him it was my first time. He told me he was HOT. He had serviced his suburban (replaced the starter) and the next dat the same issue, car not starting. He had it towed back to the dealership and they refused to warranty the item and said it was working when he drove it off the lot. He hired sn attorney for GP. read more

I have been a customer of the Classic Chevy service department for 13 years. I took my car in for my state inspection the beginning of October and it passed no problem. Two weeks later I ended up having my car towed back to the service department because it was making an extremely loud grinding noise and a ticking noise. Initially they told me they could not hear the ticking and told me I needed new rear brakes, rotors, sway bar links, a drivers side engine mount and a few other small things. I'm not sure how my car managed to pass inspection. After completing those repairs and a few days with my car, they then told me they located the tick, which was bad lifters and camshaft, that needed to be replaced. They quoted me just over $8k for the lifters and camshaft, just over $5k of that was from labor alone. I declined those repairs and went and picked my car up. About a mile down the road my check engine light and traction control light came on and my car started running so rough it was making my cheeks vibrate. I called my service advisor to let him know but they were already closed for the evening. I took my car back in immediately the next day. I told them when I dropped my car off, neither the check engine light or traction control light was on and it was not running rough at all. I also mentioned that it specifically says on my invoice that upon intake "CUSTOMER STATES WHEN APPLYING BRAKES MAKES A LOUD GRINDING SOUND, TOWED IN." Nothing about running rough, check engine light or traction control light. It also stated "REPLACED REAR BRAKE PADS, HARDWARE, BOTH ROTORS. CLEANED AND LUBRICATED CALIPER GUIDE PINS. CLEANED AND ADJUSTED PARK BRAKE SHOES. NOTE: AFTER BRAKE REPAIRS NOTED ENGINE HAD ROUGH IDLE ON START UP. DURING ROAD TEST, CHECK ENGINE LIGHT CAME ON. My service advisor took me in to speak to the, I believe service manager. We explained the situation and he looked up at me and seemingly annoyed said, "And..... What would you like me to do to help you?" After myself and my husband had gone back and forth with them for 10-15 minutes and explaining that I received my car back in worse condition than when I dropped it off, he offered no help and said it was a coincidence. I ended up taking my car to Ethridge Auto Center in Colleyville. They confirmed the lifters were bad and needed to be replaced. Craig at Ethridge said we caught the problem early and he did not believe there was any damage to the camshaft. The quote for the lifters alone was $3500 and he said if the camshaft also needed to be repaired the cost would be between $5500-$6k I am incredibly disappointed with my experience at Classic Chevy. They are price gouging and dishonest. And before this experience, for the last 13 years, I've never taken my car anywhere else. I will not be returning for any reason. read more

I ordered a new 2500 HD in October and it arrived in mid January. The salesman called me to come up to the dealer ship so we could start the trade. They tried to lowball me on the trade. I told them that the dealership I bought it from had changed the oil the week before offered $8000 dollars more so I was going to sale it to them & would be back tomorrow to pick up my new truck. The truck sales manager said the truck would not be there when I got back. read more

Buyers beware! I found a car for a car I was ready to buy from classic On Autotrader, but I live 6 hours away. I then spoke to Timothy who reassured me the care was in great condition and sent extra pictures from his phone. I informed him that I was driving from Louisiana so please look Closely at the car so I wouldn't waste my time. He assumed me it was in good condition. I rented a car and drove 6 hours to find A car that had just gotten "detailed " with candy wrappers and empty paper cups under the seats, body molding falling off, multiple dents, side scuffs, and a torn front seat with metal showing, and an interior door calked. Timothy said he hadn't not these things. Photos were taken of this car that were misleading. This lead to a same day car rental to drive home and cost me a day and $500. Timothy did not care. read more