This review is for the service department. I've been a handful of times and each time I go I feel ripped off. For example, I took my Chevy Tahoe in for an oil change and to see why my service light was going off. $274 later, my service light is still on and nothing was fixed. They even charged $15 to patch a tire, something that most other places do for free. $150 to diagnose the issue, which they really didn't. I was not told I would be charged this ahead of time. I am ashamed to say that it is not the first time they've done this to me. I am not sure why I keep going back to this place. Their reception area staff is very nice. That's about the only positive thing about this place. read more

My check engine light came on right before I was about to leave to drive to Austin to move my daughter. I take my Denali to Classic (my preference of dealership) and they tell me it will be 2-3 weeks to have the P0711 transmission error code fixed, and there are no loaner trucks available for 2-3 weeks. My truck is completely loaded with my daughter's things and she was already on the road to Austin. My husband calls Van Chevrolet and Vanguard GMC ... they both say they can have it fixed in 3-4 hours. My truck is now at Vanguard GMC being worked on so that I can get back on the road today. What the heck is going on with Classic Grapevine? read more

After a horrible experience at grapevine Toyota. I came over to classic Chevy and was put into a 2023 Silverado hassle free. 10/10 experience and Tim in internet sales is the man! read more

Avoid the service department at all costs. Extremely untrustworthy. Take the time to read all the reviews. Do not trust them at all. It is better to go somewhere else. Everyone from the service writer to the supervisors are not to be trusted. The one thing that they don't provide is service. If you want arrogant, untrustworthy, bullies this is your service department. The sales department isn't much better. An all around awful experience. This is one of the worst dealerships I have ever experienced. They deserve 0 stars. This is the type of dealership that makes Chevrolet look bad. read more

customer service is horrific. had 830 appointment to get oil change. drove an hour and waited an hour - car still hadn't been started. I asked what the delay was and they said the machine wasn't working. no one called me or notified me there would be a delay or asked if I wanted to reschedule. they blow you up to get services scheduled and perform horribly. choose a different dealership if you want a good experience. read more

I was sent to another car lot on William D Tate to find the vehicle I wanted, once I found it, I was told to drive the vehicle while the salesperson drove their personal vehicle back to the car lot on 114. The price was high and I only had a certain amount to pay with a pre loan check. I offered to pay the rest in cash. I asked if the salesperson could ask the manager for a specific price, they said no, and I said humbly that I could not afford any more and thanks for the time and then the salesperson left. I had to order an Uber just because I denied further purchase. UNSAT with this action of the sale person. read more

If I could go below 1 star for the service department, I would. After taking my truck in to fix a 4-wheel drive service alert, I found the same service alert remained on my dash. A local shop found a code relating to the 4-wheel drive on several GM vehicles over several year span. I independently found a GM service bulletin providing guidance to address a recurring 4-wheel drive issue across numerous trucks over multiple years, including mine. Classic minimized the GM bulletin and insisted they didn't miss anything despite driving my truck to check the brakes while the service alert shined from the dashboard. Their confidence is also curious because I have the email in which I told them about the service alert and they said the written service request I left with my truck was not available. They courteously told me that I would have to pay more money to let them hold my truck for over a month so they could "get to it." I will never use them for any purpose again. read more

Vaughn is absolutely AMAZING! I truly can't say enough about him or Classic, all my trucks have been bought here and I have always been taken care of, my first vehicle was purchased in 2005 and latest 2015, since Vaughn has always taken care of me, however due to the pandemic and the dealership having to close for a bit I was forced to take my vehicle else where for the first time and although I've heard stories of how women are taken advantage of, never did I think I'd be one of them! Long story shortened, I was smart, declined service and took my truck home to Vaughn at Classic and as ALWAYS he took HONEST care of me!!! What I was told was going to cost $6,500, I paid $200! Thank you Classic for all you do and for employing such amazing individuals. I write this wholeheartedly.. CUSTOMER FOR LIFE read more

*Parody Review* Yes Ladies and Gentlemen, You too can be the Winner of Classic Chevrolet's 2019 Customer retaliation event with the Grand Prize including never again being allowed to have your vehicle serviced at this location. To Enter, you must schedule your Non-Employee Customer Evaluation with Joe Laubhan - Service Director (817-421-7264) *Contest rules* 1. Do not complain about the service done to your vehicle, even if there is an actual issue with your car/truck that has not yet been properly diagnosed after repeated attempts. That's what DTP is for after all. Warranties are just a formality and TSBs only apply to Fords right? 2. Do not complain if your vehicle has been sitting at the dealership for 3-4 days without status update or get upset if you're informed after 3-4 days that the person you're going to pay to perform "Non-Warranty" work won't be available for 3 weeks. You should rejoice anyone noticed your vehicle to begin with. 3. Do not expect to get your vehicle "Serviced" at a service department nor expect service from a "Service" dept. It's 2019. Customers are annoying and this will deduct points. 4. Having an issue with your vehicle enters you into an agreement with Classic Chevrolet that you will be subject to Slanderous accusations by Classic Mgmt./Employees and invented content to be typed into a computer secretly at an undisclosed location. 5. For official inquiry into these rules and a complimentary Non-Employee Customer performance evaluation, please contact Joe Laubhan - Service Director (817-421-7264), if you're unable to reach him after repeated calls/attempts as this is just business as usual. 6. Attempting to obtain status on your vehicle after 3-4 days will result in disqualification from the contest and a Ban from the dealership. *Pause Parody* You will also get your rear view mirror cocked sideways signaling that you've been 86'd. **Resume Parody** 7. Speaking to Adam Kimber is a no no and Joe will perceive this as "Going over his head" or "Getting someone involved" even though you're just trying to get a hold of the chain of command. =====================*Disclaimer*========================= Classic Chevrolet reserves the right no matter the situation to inform their customers that "No one wants to work with them" and Managers will selectively filter Appointments and reject them without prior notice or explanation. In the absence of a Professional Letter/Email informing customer of said event, a verbal altercation initiated over the phone by a Classic Employee will be an alternative form of communication. read more

Don't expect customer service after the sale, especially if your vehicle gets stolen. Bought a brand new 2022 Tahoe less than a year ago and it came pre-installed with a gps system. Never was sent the email to set up my account (and honestly didn't think too much about that). Fast forward 10 months later and had the vehicle stolen. Have reached out to Classic 3 times to get assistance in accessing my account and no one seems to want to help...thanks Classic...and you seem to forget that as soon as I get through the insurance steps I will be in the market for another vehicle... read more

(PLEASE READ) Classic Chevy is GARBAGE‼ I bought a 2020 Chevy Silverado from them and had it for about 4 months and i started having issues with it (one owner and 59k miles) they bragged how good of a deal i was getting and how reliable the truck was. Check engine light came on and found out i had a bunch of bad sensors and all of my fuel injectors needed to be replaced. I came to them respectfully multiple times and just kept getting excuses after excuses, finally talked to a sales manager and he told me cause since i didn't buy the warranty (which i did) they wouldn't be able to take care of it and then proceeds to say.. we don't sell bad vehicles here and we wouldn't have sold you a bad vehicle.. then why am i back here trying to address this?! No help at all and terrible customer service. DO NOT BUY ANYTHING HERE‼ I went to Toyota up the street and they gave me no hassle and hooked me up with an even better deal and more reliable vehicle. Go anywhere but CLASSIC CHEVY read more

I was looking for a pre-owned Corvette not intending to buy but just viewing what was available. Engaged with the salesman and saw a beautiful 1995 low mileage Corvette. I asked about the mileage and he said 11k, I also noticed a large deep scratch above the driver side door that he said could be buffed out. I then asked about final pricing because I hate the salesman game they play and he brought me to his "director" that sits in a perch about three feet above the floor level so they can look down at you. I asked him why should I buy from you instead of Sewell, he thought awhile and said customer service. I thought lets see if they walk the walk. I knew they wouldn't come down on the pricing because of the market. After a day of thinking about it I called back and told him I would take it, he forwarded the invoice and noticed the actual mileage was 13600 not the 11k he told me. I asked about it and he basically pretended that he didn't know what I was talking about. He told me his finance guy would call me within the hour. Apparently this must be a very busy "pre-owned" dealership because I never received any call until the next day. He asked about financing and I told him I would pay in cash. The finance guy then sent over some maintenance packages I could look at. I selected two within two hours of receiving his email and waited for the final price. End of day comes and still no final price. I sent a note to the salesman informing him I have yet to get the final pricing (need time to get the cash) and he said he would send it shortly. End of day comes and I get the final pricing around 5pm, no follow-up call. Long story short, maybe I am old fashioned but I thought all night on how I was treated throughout this process. Only receiving information when they were ready and it was convenient for them. Discrepancy with the mileage and no explanation, if you make a mistake just say so but that silence spoke volumes. Well I decided to pull out of the deal and go somewhere that I felt I would be the focus. Never going back. read more

It's a car dealer. Need I say more? Well in my opinion they are the most capable near me. Perfect? No. But it is what it is (they are an auto dealer/ commission/revenue driven). I have rarely had a stellar experience with any visit to their service department. At least 75 percent of the time they either failed to either complete all of the items I brought my vehicle in for or they did not have my vehicle ready when promised. A thorough review of the service order/ completeness check is a sad item for me to have to perpetually scold them on. 50 percent of the time my auto was not washed as promised. The service advisers I have experienced are somewhat immature and novice. Friendly yes, but again immature and novice. *As a contrast another very large very well known/respected family owned GM/ Cadillac store has the owners grandson employed as the service advisor. That store "gets it." I suggest a mystery "shopper" visits the service department/drop off/ pick up line - and critique the entire process on a very regular basis. It is pretty clear this is not being done. The physical store aesthetically is polished to the hilt. Their service department is not. I would however make another purchase from them and will continue to have my auto serviced there. read more

I stopped in to talk to a salesmen about getting a used truck and wound up leaving without even looking at anything Classic had to offer because I told the salesmen I was not buying "today". You would have thought I stabbed him in the back or something! He basically told me he couldn't help me unless I was ready to buy that day due to turn over of the vehicles. I was born, but not yesterday. At the very least I would have expected a long explanation and his card and a firm hand shake, but instead a proverbial boot out the door and "come back when you have money to spend" feeling. Sorry if he just had a bad day or something, but I will not be back. read more

Crappy service till the end from the body shop. Car has been there since December 2021 and the shop is still having issues for a second time completing the car. First time car was said to be completed it was not. Had to escalate my concerns to the manager, whom then said would get the issues taken care of. Get a call the car is ready yesterday and on the way to pick up the car at 7am, we get a call that the car is not ready to go and would be a few more hours. Not satisfied at all with my current experience at all. I would have expected this from the dealership a couple miles from me. read more

We visited several dealerships in our journey to buy a new car. We liked different aspects of each dealership, but my dad and I found that Classic Chevrolet had the whole package. I especially enjoyed the relationship and helpfulness of our salesman William Barcenas. He did an excellent job in answering our questions and being a trustworthy friend in the process. He should be commended for his helpfulness and the effort he put into winning our trust. I would definitely recommend Classic Chevrolet and William if anyone asks about buying a Chevrolet. I am super excited to be driving a new 2017 Black Hybrid Chevy Malibu! read more

Terrible experience with this place. Worked with Alex Rivera, he took $1000 deposit (plus $30 fee lmao) for a new Chevy Colorado and just lied about when the vehicle would be coming in, which never showed up. I considered getting a used ZR2 that had a "172 Point Inspection" performed and when I show up the dash looks like a Christmas tree with check engine and system caution lights. They didn't even do the inspection. Went to go get a refund on my deposit and they lied about that too. Still haven't gotten my refund. It's like an elementary school playground here, take your business elsewhere. read more

I was interested in buying a used truck from this dealership a few months back, but it just wasn't the right timing. A few weeks ago I get a bunch of credit alerts from my credit card, credit karma etc. it said Classic Chevrolet was running your credit. Yesterday I got in the mail that Classic Chevrolet was trying to run my credit for a 2023 Chevy Blazer. I never authorized them to run my credit and especially for a brand-new blazer. Buyer beware they obviously can't be trusted w/ personal info. read more

Sean in the parts department was super helpful making sure I found exactly what I needed when I struggled at every other parts store! Great dude read more

I brought in my truck to get the first service done. When I pulled in about 8:45AM I waited a minute or two and a service agent came out, took my keys and wrote down my name and phone number. He said it would take about an hour and a half for the service to be done and he would call me when it was ready. I left and after not hearing back at 12:20PM I called and the service department receptionist said the truck was ready. I asked why nobody called me and she said it was just finished a couple of minutes before. That seems awfully coincidental. So I return to the dealership and they were closing the cashier desk. Nobody had told me they were closing at 12:00PM. The cashier was not able to find my info in their system. I told them who my service advisor was and they went to his desk to find my non-existent paperwork. They entered the basic info into the computer but then they didn't know where my tuck was. They had to call the service advisor on his personal cell phone to find out where the truck was. It turns out they parked my truck UNLOCKED out on the front of the service department parking lot WITH THE KEYS IN THE IGNITION. I was disappointed in my overall experience and disappointed that is how they chose to care for a customer's personal property. read more

Absolutely the worst service department of any dealer I have ever had a vehicle to in my life. 3 hours for an oil change with an appointment. Wife brought her car here and they had it for a month and just flashed the transmission. Classic's service blows. read more

Buzz Smith was an absolutely outstanding salesman to work with! At no point during our car buying experience did we feel Pressured to buy the vehicle. Buzz was very insightful with every step of the process, and made us feel like family! After a month of searching for the right vehicle and visiting multiple dealerships, rest assured Buzz is by far the best salesman I have ever had the pleasure to work with! I will never buy another vehicle from another dealership or even another salesman! Thank you for taking care of family with such honesty and grace, in today's society salesman like you are 1 in a million! read more

I just had the best car-buying experience of my life! My husband and I worked with Joni Aviles. He was fantastic to work with. We weren't planning to buy a Chevrolet - just went in to compare with what we WERE planning to buy. Joni was well versed on his products, as well as the other products we were looking at. He was very professional, no pressure at all. We got a great car at a great price and the experience was actually positive - unlike other car-buying experiences in the past. Thanks Joni!!! read more

Exceptional salesmanship by Chris Peppers... What an awesome, detailed-oriented, informative & just a helpful guy!!! Everything was smooth & a breeze from when we arrived @ Classic Chevrolet till we signed the papers to bring our new vehicle home. Everyone we encountered & interacted (both Kent & Chris, plus a couple others whom I fail to recall their names) were very professional & friendly. Classic Chevrolet has a nice fleet of cars, trucks & SUVs. Outstanding experience & we'd definitely be back to buy the next (AND the next vehicles); will also recommend to families & friends!!! read more

Classic Chevrolet of Grapevine - She IS her definitely (!!!) her daddy's girl LOL Mommie is a big truck & SUV girl - Auto Repair Near Me - Grapevine, Texas

Do not come here for service. They will damage your car, and then when you bring it back not once but twice they will pretend to fix it and never make it right. They flat out lie, take no responsibility for their actions and make excuses. Do not come here and do not buy here! Read the REAL google reviews! The 5 star are all paid fanily and friends read more

I recently took my chevy silverado to grapevine for a blinking check engine light. My service adviser (Y.C.) says that there was a line of people, but they would evaluate the problem in 3-4 business days. After a week of waiting (with no loaner vehicle) with no communication or update after multiple times of me calling and no returned calls, I contacted the service manager who was then able to have the service advisor finally call me to providd an update. His update was I would need to wait 3-4 weeks until my truck saw a shop due to me being 27th in line, which I previously had no knowledge of. After I confronted him about not giving me any updates, he asked if I would like to receive an update everyday going forward (sarcastically). I let him know I would get my truck in the morning and take it to another chevy dealership. He made sure to tell me to do my research before I take it elsewhere causing myself further dissatisfaction and then end up bringing it back to him to move further back down the line. I took my vehicle to another local chevy dealership, had an update the same day, and currently have it back in my care as of less then a week. I do not recommend there servicing department for anything due to there lack of communication and poor customer service. read more

1. Ordered a new fairly loaded 2023 RS V6 AWD Blazer. They don't charge more than msrp (except for the extra $800 they tack on to tint the windows). I told them I wanted to upgrade to good tint but they tinted them with whatever anyway. Left flakey/glittery stuff all in the interior also. 2. Paid $1000 some odd dollars for optional gloss black 21" wheels. Apparently since I was only able to see 2022 models while ordering, I didn't know I was paying for super ugly 2023 black and silver wheels. When car showed up I said those are the wrong wheels. Said they'd make it right by ordering the right wheels. Four months later I called to see what's up with the wheels and now it's "we meant we'd give you a $600 credit for your super expensive ugly wheels and charge you $4800 for the wheels you were supposed to get and we didn't say we'd ordered them (two of us apparently totally misunderstood this guy - or it's just normal care salesman behavior). Wow I should have gotten that in writing or walked, I'm old enough to know better. 3. Bought an extended warranty in exchange for lower interest rate. DID NOT GET THE LOWER INTEREST RATE - I was notified of this WEEKS after purchasing! I have absolutely no use for an extended warranty on a brand new car and would not have purchased otherwise. 4. Salesman had me sign up for this and that. Should have paid more attention. Been getting spam calls and emails about satellite radio, car wifi (who needs this, you have a mobile phone right?), onstar (again, who uses this), whatever. Just annoying. I loathe car dealerships in general but this place really takes the cake. Two buyers with a large down payment and both over 800 credit scores, super easy sale, they still could not resist screwing it up. The car itself is lackluster given the price (over 56k). Lacks a lot of features my 2015 Honda has. Last GM I will ever purchase and obviously am done with Classic. Should have just payed the extra for the MDX. TLDR; they're just as bad as any other dealership, zero integrity here. Make sure you get what you want up front or walk immediately. Looking forward to more manufacturers going to direct sales and obsoleting useless car dealerships that do nothing other than increase the price for the consumer. UPDATE 1 - Dorian the sales manager left a voice message for me regarding this review. I called him back and left a voice message, never heard back. UPDATE 2 - The salesperson Chris (McConnell) also left a voice message at some point offering to powder coat the wheels for a discounted price of $650. Last I checked this is about what you'd pay directly to a professional powder coater. Recap I already paid $1000 for optional wheels, did not receive the wheels I was shown when ordering, now they want me to pay another $650 to make the ugly wheels a different color. Thanks? read more

Worst customer service and lies told to customer. "Company policies" are not understood by all employees or communicated well to customers. Spoke to 3 different people over the past week about car repairs - One said we could pay by credit card no problem even if it the card on file isn't the same as owner of vehicle (happens all the time with family and friends helping each other out). One said the credit card has to match the name on title and if not, has to be cash or money order, which is just ridiculous! Not everyone has thousands of dollars of cash on hand. The other person said they don't know why it would matter either way and had never heard of this policy. Basically moved forward with the process trusting what the first person told us was accurate and now they are adamant we have to pay by cash?! This place is a mess and would give 0 stars if I could. Will never go back here for Chevy needs. And we are a long time Chevy family. Very frustrated we are now stuck paying close to $3k in cash. read more

Hailey and PJ Iagmin were simply outstanding. They catered to my needs immediately and kept the process going. Despite being a young individual, no questions were asked about affordability and I was treated with seriousness from the start. The thing that stood out most to me about the process was that after initially driving a Camaro 2SS 1LE on the lot, both PJ and Hailey helped me seamlessly build the exact Camaro I was looking for. They not only quoted me favorable delivery vs. other dealerships, but also stood by their word. The process was smooth with both Hailey and PJ keeping me updated regularly, informing me of future things I should expect with the process, and remaining accessible. Further, when I took delivery of the vehicle PJ stayed late so that I could have it that first day (Thanks!!!!). These two are an amazing team and I'm nothing short of satisfied with my experience! The professionalism demonstrated during this process did not go unnoticed, and I will not only be back for my future purchases but will recommend all friends and family to them! read more

I purchased a 2021 Tahoe from Classic and now that I have recalls about six months later they can't be bothered to supply a loaner vehicle when their hours do not allow time for us to wait on the vehicle to receive the repair for the Chevrolet failure to produce a product that doesn't fail. read more

Parts department hates picking up the phone or answering questions. Literally haven't spoke to anyone less interested in customer service. I will never buy a vehicle or go to this dealership ever again. Please do not bring this location any service as they do not deserve it whatsoever. If I could assign zero stars I would read more

The Classic Chevrolet dealerships (New, Used, & Certified), Service Center & Collison Center are the best. I just completed my fourth purchase & will be back for all of my future needs. In three new vehicles, One certified Pre-owned, two collision visits & all of my regular services, I have never had a bad experience. Definitely worth the drive from anywhere in DFW. The Internet Sales team is great at meeting all of your needs & making as much of the process as painless as possible BEFORE you even at foot on the property. read more

1st experience with this dealership and they have a customer for life. From the very beginning of stepping foot on the lot we were greeted and helped immediately. I can only speak for the preowned side, but Troy Davis & Richie (finance) were amazing every step of the way and were very patient and down to earth. They weren't trying to strike a deal, but made you feel like you were just having a normal conversation without the pressure. They were both extremely easy to talk with and helped in every way possible. Even with follow up texts to make sure everything was good. read more

Worst experience ever. I can't even believe the incompetence of the employees here. I received no communication about the status of my car and they didn't even look at it even though I had an appointment. I could type a novel on everything that went wrong. Do NOT take your car here. read more

Love classic's service department. Allen has been our advisor for years and always treats us right.

My service experience was very good as far as the speed and professionalism shown by my service advisor Vaughn. If that was where things ended, I would be writing a glowing 5 star review. But, as with many things, they change when dealing with money. I received my credit card charge and realized that I was charged an amount more than what my receipt was for. After talking to my service advisor, he said that they add a charge onto credit card transactions to cover the credit card fee that they receive from the credit card companies. This 3% fee was not disclosed to me at the time I paid. This fee was not disclosed at any time during my interaction with Classic Chevrolet. This is not the way to conduct business. I chose Classic because it is close by my neighborhood and I was very impressed by the actual service I received. But, I will more than likely NOT be back and I will advise anyone that will listen to me to NOT take any business to Classic Chevrolet or to NOT buy a vehicle from Classic Chevrolet. I am also pretty sure that if Classic Chevrolet does read this review, they will not care. read more

I purchased a used Rav 4 for my college daughter. I wanted her to take something back to college that was newer and dependable. It had a couple issues my daughter told me about . I called Classic and they got me in touch with James Pickle. He had someone go get my daughters car and leave her a great rental. He went above and beyond with fixing the problem and taking care of all the issues including having it cleaned and full tank. Had it delivered back to her and kept me constantly updated. He is by far the best customer service I have encountered from any car dealership! James Pickle is a great asset for Classic. read more

I will never go back here Horrible costumer service, lack of communication from Casey Barnes. Brought my 2017 corvette in for rear tires and shifting issues left with them damaging my rear bumper, after rear wheel bearing replaced steering wheel was way off. Complete bullsh*t if it needed an alignment they should've told me! DON'T THEY TEST DRIVE VEHICLES AFTER REPAIRS???? He tried saying it will not affect alignment, Come on, if you are removing suspension components it will through the alignment off. You can see the rear wheel is off. Ask any of your technicians! I've been driving my car for awhile for him to say they didn't do anything to the alignment. I also never received an mpi spoke to Adam kimber was also completely useless.IF I WANT AN MPI I SHOULD PAY ? Doesn't every car come with a basic mpi???? ALSO LEFT WITH MY ALIGNMENT BEEN WAY OFF! read more

I got my car repaired with the body shop. Insurance claim. The car was hit in the rear and the front. the deal was to paint and not just buff. We are having trouble with the paint/clear coat peeling. Now they say they only buffed the paint. I mean the whole front was smashed. I also have another claim but these guys are not getting it.. read more

Hubby purchased a pickup a few years ago with good trade-in value. Returned recently for myself for a new vehicle. KEN K. in sales was able to find a vehicle I wanted within a short time. Service was awesome as well. Overall a great experience! read more