Extremely disappointed with my service experience…read more During a prior visit, I clearly asked to be contacted by my Service Advisor before any work was done, due to a pre scheduled vacation, yet repairs were completed without my knowledge . I let it go at the time, hoping it was an isolated issue of poor internal communication. I recently returned for a routine oil change, being I had previously purchased a 3 year maintenance plan. Within days my vehicle developed new issues that made it unsafe to drive. Despite receiving a "green check" on my vehicle's condition, I was later given verbal repair recommendations (not related to the current issue)only after I reached out to the Service Manager about current conditions. no written documentation was provided. Which I know to be a standard practice. At this point, I'm left questioning the level of service I received and whether it was influenced by the age of my vehicle, where it was purchased, or potential bias based on race. I expected professionalism, transparency, and communication, but unfortunately that was not my experience.

I was very disappointed in the customer service at the parts desk. I understand that its somewhat…read morerequired for the person working behind the parts to be competent and not rude. The lady at the desk was very unhelpful and rude.

I visited Heyward Allen today for the first time. I was greeted by the very kind receptionist…read moreholding the door open for me when I arrived. She immediately started looking for a sales agent for me and apologized it was taking longer than expected. All the agents were working with customers. The wait was worth it. As soon as available Luke came to introduce himself and asked how he could help. I told him I was there to look at 2 trucks listed on the website. He went to get the keys to them but one still wasn't quite ready for the lot. He showed us the available Colorado and let me drive it. He was very friendly, easy to talk to, and most importantly he was not pushing us to buy the truck!! After going to many other dealerships and dealing with pushy sales people I was very appreciative he didn't try to push me to buy the truck or try to upsell me to something I couldn't afford. Needless to say he won my business and I'm a proud owner of a new, used 2020 Chevy Colorado! I'm also impressed with the gentleman, Sean who helped us with the Financial aspect of the sale. We told him what we had for a down payment and about how much we needed the monthly payments to be. He made it happen with no back and forth negotiation which was very pleasant. Thank you Luke and Sean!!

Dont waste your time. Their parts team forgets to order parts and never knows when parts will…read morearrive.

Recently bought my GL450 from Wes. I had a very good experience. I was specifically interested in…read morethis vehicle, & had found it online. Once I made a trip in, I was able to see that it was extremely nice and the exterior/interior was flawless. It drives amazing, and is a true luxury vehicle. This dealer has a great local reputation, and has done business in Athens for years. Upon asking others, many recommended him. I always rely of reviews/feedback from my family & friends. Now that my purchase is complete & I went through the process with them, I would highly recommend them! They put lots of focus on top quality & treat their clients well. Thanks Wes, for getting me into my GL450, I'm so happy! Very glad to have done business with you to get my beautiful car. I'm in love with my Benz:)

I bought a tundra from Wes 2 years ago, was very skeptical goin uses car lot but after two great…read moreyears in my tundra I have to say it was the best purchase I've ever had. Haven't had to do anything but oil changes. Thanks Wes

During about two-thirds of a very long road trip, I found myself needing an oil change for my…read moreSubaru. I quickly googled Subaru dealerships in Athens, GA, and Hughes Subaru popped up. Scheduling my appointment online was super easy, and I received both text and email confirmations right away. On the day of my appointment, there was a small hiccup and my appointment didn't initially show up in their system. That said, the staff handled it with grace and took great care of me anyway. They completed my road trip package oil change and even applied a military discount, which I truly appreciated. I didn't wait at the dealership, and about three hours later I received a call letting me know my vehicle was ready. Customer service was pleasant, efficient, and stress-free, which is exactly what you hope for when you're mid-road trip. While I didn't receive the photo point inspection I've experienced at some other Subaru dealerships, I was still very satisfied with the service overall. Payment was easy, and they accept credit cards. Thank you, Hughes Subaru, for making an unexpected stop along my journey a smooth and positive experience.

I called Kennesaw Subaru dealer as I am close to the Kennesaw location. I aske about some parts…read more The Parts guy was extremely rude there. I hung up on him and called Hughes Subaru in Athens. Cole was very respectful, he did not have the Parts I was looking for however, he did refer me to Troncalli in Cumming. He stated he pulled up their inventory and they had what i was looking for in stock. Thank you Cole and thank you Hughes Subaru!!!

They did what they said they would do. They were polite. The facilities are clean. I would…read moredefinitely use them again.

I always carry my 2014 Accord and 2019 Pilot back to Phil Hughes Honda for service, oil change and…read morecheckups regularly with hopes of keeping my cars running great for years. They are great providing a loaner car to drive if ever needed. Matt Joiner is the service advisor that I always make appointments with. He is always very kind, caring and knowledgeable about car needs. I am a widow and he explains the findings so well. All the staff that I encounter are very nice and helpful. My husband and I have bought several Honda's there over a 50 year period. I am always confident they will do whatever is needed to keep my cars in best running condition.

The entire process was easier than most and John Tiner was very responsive. I am extremely pleased…read morewith the purchase of my Grand Cherokee.

Be very careful dealing with Athens Dodge Chrysler Jeep…read more We purchased a 2023 Jeep Cherokee Overland 4xe and completed all paperwork. After the sale was finalized, the vehicle was damaged while still in the dealership's possession during their cleaning/prep process. The damage was not minor--there were deep gouges, scraping, and a puncture in the bumper. We documented everything with time-stamped photos. Instead of taking responsibility, repairing the damage properly, or offering any form of compensation for the diminished value, the dealership refused to work with us and pushed to completely unwind the deal. We drove over an hour and a half for this purchase, only to have the vehicle damaged after signing and then be told our only option was to return it. This experience raised serious concerns about how issues are handled after a sale is completed. If something goes wrong, do not expect accountability. Make sure you thoroughly inspect your vehicle--even after paperwork is signed--and document everything before leaving the lot.

While I did not purchase my 2024 Telluride from Bulldog, they have earned 5 stars and my loyalty…read morebecause of the service side. This includes Matt in Parts, Beau in Service, and one of the owners that I chatted with today, Mr. Hammond. I wanted to purchase a tow hitch for my new 2024 Telly and the dealership where I purchased was less than accommodating after the sales to the point I started shopping around for a dealership that would become my go-to for service. Some dealerships even told me it was not even available although I shared a letter from KIA US that outlined the details around tow hitches for 23/24 Tellurides. I found Bulldog Kia fit the bill with my first interaction with Matt, the Parts Manager. Matt is incredibly personable and engaging to the point he may be Bulldog's best salesperson. Beau in service was helpful and answered my all my questions prior to me even ordering the hitch from Matt. Once the tow hitch came in (and much faster than I expected) Christina called to schedule the install appointment. I arrived at my scheduled day and time and was quickly checked in and within a couple of hours, my Telluride had its hitch professional installed at a fair price. As I was waiting around, I had one gentleman ask me if I needed assistance because I was lurking in the check-in area watching the work on my hitch, I said no and we struck up a conversation only to find out it was James Hammond one of the owners working and interacting with customers. Having a local engaged owner who interacts with customers is impressive in this day and age so I applaud this owner and the entire Bulldog team in Athens. Now, my only thought is how do I turn back time so I could have purchased the Telluride from them in the first place? PS: I gotta give an extra shoutout to Matt for the nice surprise he left in my car when the work was done, you will see me wearing the KIA hat that he left in the Telly. Thx again Matt!

Absolutely unacceptable experience at Kia Bulldog of Athens! $600 for new spark plugs in a 2013…read moreSorento with 85k miles!! My 84‑year‑old widowed mother went in for what she believed was a routine oil change--only because they mailed her a coupon claiming it was "time" for service. Her last oil change was done six months prior, and she had only driven 1,100 miles since then. Once she arrived, they told her she "needed" new spark plugs and quoted her $150. Instead, they charged her $600, including an astonishing $450 in labor for spark plugs on a 2013 Kia with only 85,000 miles. Folks, that's a 30-60 minute job you can do at home! She bought and serviced her vehicle with them for years, and this is how they treated her the moment she walked in alone. What should have been a simple visit turned into a $780 bill for an oil change and spark plugs, neither of which she needed. They should have turned her around and told her to come back in six months. This kind of behavior toward an elderly, loyal customer is deeply concerning and feels predatory. Please be cautious before agreeing to any service here. Get everything in writing and double‑check the pricing.

I've been going here since 2014 with my 350z and Titan. The service department has always been…read morefair and competent.

Took my car here for an oil change. I had an appointment at nine. Took over two and a half hours…read more Nothing else done to my car, sat in the lobby for nearly three hours for one oil change. Outrageous.