Disgusting experience with this body shop to a point they are a complete joke of a business. After rejecting their work on my vehicle three times, State Farm assessed the vehicle in person and were shocked at the poor quality of the repairs. They referred me to a more upscale body shop, which repaired my vehicle to my complete satisfaction on the first attempt. The cost to repair was the same, but the new shop used eight new OEM parts, whereas this shop attempted to fix everything with labor and paint alone which is questionable and no matter they couldn't get it right. NO MATTER WHAT THEIR RESPONSE STATE FARM WOULDN'T HAVE DONE THIS IF I WAS WRONG Despite my repeated rejections, the shop insisted on returning the car to me, claiming their work met "normal BMW standards" and threatened to charge me $40 a day for storage if I didn't remove the vehicle. After protesting, they asked me to leave. State Farm acknowledged that this shop does not specialize in high-end vehicles, which was evident in their approach to repairs. I also encountered questionable billing practices. They charged Statefarm almost $1000 for recalibrating my rear parking camera, claiming they had removed the tailgate for painting. However, when I pointed out the tailgate was misaligned, the manager insisted they hadn't removed it, so then why did it need calibrating? This inconsistency raised red flags for me. The quality of work was unacceptable. On their first attempt to return my car, there were visible defects in the paint, including bubbles and debris. Subsequent attempts did not improve the alignment of the tailgate, and the manager dismissed my concerns, claiming such issues were normal for a BMW. In summary, my experience with this body shop was amateur hour at best, stressful and completely unsatisfactory. I am grateful that State Farm allowed me to seek repairs elsewhere, which completely resolved my issues on the first attempt. I encourage others to be vigilant when choosing a repair shop and remember these folks don't stand by their work. If you are not satisfied with the work being done, don't hesitate to advocate for yourself and explore other options. Your vehicle deserves the best care possible, and this business won't give you that. To the staff at this business, I would be embarrassed working there, and to the manager, I found your handling of my situation to be amateur and a joke. Please do not go here. read more

I decided to pop in to this place and get an estimate. I had no appointment, Jesse at the front desk was very welcoming. I explained I had hit something and didn't really want to use my insurance. I was just curious as to what it would cost to repair. The manager had overheard our conversation and came out from the back I believe his name is Jason. After hearing all the information they said can we please look at the vehicle and immediately went up to my vehicle with me. After reviewing the damages Jesse volunteered he might be able to pop the bumper back on to the car. The manager agreed and they helped me listen to the sound of the tabs clicking into place. At that time they had speculated the damage to the bumper may be a transfer. The manager requested a matter of moments to go to his detail shop, where they have staff that cleans the vehicles after being repaired. He returned in less than a minute and effortlessly removed what I thought was damaged. As a father of three terrified to make a claim on the insurance and all the uncertainty of what may be an out-of-pocket expense was completely alleviated by the staff at Classic Collision Brookhaven. They just helped me, I wasn't there 10 minutes after shaking hands with these gentlemen and deciding that what they had provided was sufficient and I no longer had to concern myself with the incident. 10 minutes of my life Guys, I'm picking up what you're throwing down here. Great service and people that want to help. If I ever need a body shop I know just who to take it to! A sincere thank you for your time today! Great Work read more

The buford highway location is horrible! Alex , the front desk receptionist is Racist! She committed a hate crime against me. I went into the location to inquire about a repair update on my vehicle after two weeks of this shop having my vehicle with no updates. While attempting to call for updates I received no answer. ​Upon arrival, Alex verbally assaulted me as well as threatened physical harm. During the interaction, she went to her vehicle multiple times which led me to believe she was going to retrieve a weapon. I left the property leaving my vehicle behind. I contacted the corporate office to file a complaint requiring a call back from the regional manager. I have not received a call back. This event happened over a week ago. I went to pick up my vehicle and the repairs were horrific! Do not trust this company! They allow racist individuals to work for them. They also allow their employees to attack customers and to commit hate crimes toward customers. While going to pick up my car Alex made sure to come out to show me why she was so comfortable doing this. She smiled, glared, made ticking noises, walked past me, in front of me, and back to her vehicle once again. My repairs were horrible as well. DO NOT USE THIS COMPANY! I am having to find another shop to properly repair my vehicle. I would like to file a formal complaint against Alex . I asked for a call back from the regional manager and got no response. This has led me to believe all upper management supports this kind of behavior from their employees. read more

My family has taken our banged up cars to Classic Collision for 30 years. They always do a beautiful job. I recently strayed and had a Honda dealership repair damage from a rear end collision costing over $3,000. Afterwards, the hatch didn't close right and there was a constant rattle. They were too far away and seemingly not worth the hassle to return so I let it go. That was until I backed into a post (don't judge me!). A shop close by quoted $800 for repair! I went to Classic for a second opinion and Jesse tugged on the rear quarter panel pulling it back into place. He recommended products to remove paint that transferred from the post and something to clean up the bumper. Jason examined the remaining damage and determined it resulted from inadequate repair of the previous damage. That kind of honesty and integrity you don't often find in business. I returned to the Honda dealership and they agreed to complete the repair at no cost. My loyalty is now firmly and irrecoverably placed with Classic Collision of Brookhaven! read more

My car was hit on the front driver side (medium sized scratch) and I decided not to file a police report. The other party left a note and we decided to settle on a payment after acquiring an estimate. I came to this nearby shop and the estimate came out to be about $1,000 which included a bumper replacement incase of internal damages. The other party tried to settle for $250 and I didn't know what to do as this was my first time dealing with this kind of situation. I got in contact with Mev, the mechanic who came up with my estimate, and he extended his help by walking me through the process of filing claims with insurance companies and finding the best way to get my settlement. I kept him updated and he always answered my questions thoroughly. Long story short, I came to a good settlement for my car damage. If you're looking to get an estimate, I would definitely recommend this place and especially Mev for extra help. This body shop definitely cares about its customers and makes sure they get their worth. read more

I recently needed my front bumper replaced on my Ford F-150. I stopped by Classic Collision after being referred there by the Ford dealership where I usually service my vehicle. Mev was my advisor. He was incredibly thorough and transparent, and I found him to be a pleasure to work with. The quote he gave me was not the cheapest of the four I gathered, but I knew that I could count on him to be get the job done right, so I was willing to pay a little more for what I believed would be good, honest work. After picking up my truck, I can confidently say that I do not regret that decision in the least. The truck looks good as new, and Mev actually went above and beyond by including some minor repairs and touch ups at no cost. I hope I never again need the services of a collision center, but if I do, I will most certainly turn to Classic Collision Brookhaven. read more

I drive a 2012 Nissan Altima. Last Wednesday, while I was driving towards exit 2 in G400 S, someone hit my car by accident, which causes some minor damage on the rear bumper. My insurance company set up an appointment with classic collision in Buford hwy. And I have to say, Their service is AWESOME!!! I went there the next day after the accident, drop my car and got the rental car at the same place. On Friday, I got a call from Taylor Davis saying that my car is ready to pick up around 4 that afternoon. (tbh, I didn't expect that fast, and btw, Taylor kept me updated, she is very patient and friendly, great customer service!) So I got there around 5, have everything checked, they did such an amazing job, the repair is great. The bumper looks brand new! They deserve a 5-star review!!! read more

Stopped by this repair shop after a tractor trailer's tire tread hit my front bumper on the highway and caused damage. Worked with Donnie Hummel (the general manager) and Daniel who were both extremely nice and accommodating. This incident during a time when I had a lot of challenging personal things going on and this was the icing on the cake that I didn't need. Donnie and his team quickly repaired the damage and showed an extreme act of goodwill by charging me but a fraction of what I had been quoted elsewhere. Donnie definitely looked out for me and I would recommend his shop to all of my friends if they want good, quick, and quality repairs from a place that understands life happens and they care about the person behind the car, not just making money. :) read more

I have to give the gentlemen at Classic Collision of Brookhaven a five star rating. Particularly David Skidmore who is absolutely the best! He took care of my lexus SUV when I had to go back to get my bumper that became unscrewed and hanging put back together. He gave me outstanding customer service, was super nice and friendly and they were super fast in fixing my car. I was in and out in less than 20 minutes. Kudos to the gentleman on the front desk too.. I forget his name, but his wife is a Brit like me! You guys keep up the great work. I will definitely go back to you all. I just want to say a BIG thank you for assisting me, and doing a fantastic job on my bumper. I highly recommend these guys to you all!! read more

My experience was extraordinary. Most people are not seeking out a collision company until something unexpected happens. When I took my car to Classic Collision's on-site Geico agent; I wasn't sure what collision company I was going to use, nor was I persuaded in using a particulate company. While sitting in the lobby, Fred, a classic collision employee asked to take a look at my car , and assured me that I could get swift and great results. I scheduled my drop off, and Fred kept in touch with me regularly; letting me know where my car was in the repair process. He was fair and honest about time frame and cost. I had a wonderful experience and my car looks brand new. Thank you Classic Collision of Brookhaven. read more

Classic Collision of Brookhaven not only repaired damage to my vehicle but this body shop restored my believe that good customer service still exists. So often when the service is completed and money exchanges hands, the deal is done. In my case, I had a question after hours and four days after completion of the repairs. In spite of the business being closed for the day, Frank responded promptly and offered up a solution to my problem. If I have any other body shop needs, Classic Collision of Brookhaven will be my first and only choice in repairs. read more

I can't believe what Mev did for me here. I had a flat tire and asked if they have an aur pump i can use. It was after hours already when I stopped and Mev offered to change my tire. He did so at no charge. He and tge management were so kind to let him di that. Good Samaritans in this place. Thank you, Mev!!! God bless you guys and God bless your business. Thank you. Superb service. read more

Mev and David the estimators at the shop are so helpful. They really wanted to help make the best out of my situation and make sure everything was fair for me dealing with an insurance company. The body shop also seemed to do great work! If I ever have another problem I will be back. Thanks for all the help!!! read more

This is my third time at Classic Collision and the team is very service centric, professional, and produce quality work and have consistently completed work early. They are communicative and caring and have been proactive the repair process and Donnie and Gary were incredible! read more

Excellent shop. It's hard to find a auto body shop with quality repairs and quality customer service. Big shout out to Mev, he helped me quickly and kindly with the sense that he actually cared. Id rate him 6/5 stars if i could. read more

Great body shop. Very professional and the work was excellent. I would highly recommend them to anyone that needs work. Excellent communication also. Thanks guys!!! Great job!! read more

Fast work and no hassle. Excellent communication and genuinly friendly folks. I will not hesitate to bring my, or my family's cars here for work in the future! read more

The customer service is great here! Loved their work and communication! Will be recommending to friends and family!