Two words: UNPROFESSIONAL and DECEITFUL…read more I truly don't know where to begin. I despise writing a poor review for a locally-owned business, but after months of being led-on and ignored, I am writing this in hopes of saving someone else's precious time. My husband was in a car wreck in October 2025. The person who rear-ended him has terrible insurance, so we decided to file a claim through our insurance, Allstate. Capital City Collision provided us a quote that our insurance did not agree with. An Allstate negotiator went back and forth with the shop. Part of the issue was my husband's truck had after-market parts that were damaged. Our Allstate negotiator, Elizabeth, called us to confirm that she was able to get funds approved by her manager and they reached an agreement on pricing with the shop. A check for $2,207.66 was sent to the shop to start ordering parts. According to Allstate, the shop cashed the check on January 20th. It is now March 19th and the shop still has yet to reach out. I have tried calling the shop multiple times in the last two months. Each time I call, they answer and hang-up immediately. I tried giving them the benefit of the doubt, thinking maybe they are busy. I tried calling the shop today, and again, same situation: answer, then hang up. I thought to myself, "hmm... maybe they really are ignoring our calls?" So I waited 15 minutes and called back with a blocked number. What do you know... Catherine decided to pick up and answer this time! She kept me on hold for 9 minutes before taking me off hold and hanging up on me immediately. I called back, and a man answered. He transferred me up to Catherine, who kept me on hold for 4 minutes this time and hung up immediately. While I was on hold the second time, I received a text message saying they wouldn't do business with us. They ignored my text, asking when they planned on returning the check they cashed for $2,207.66. My husband and I have been trying to get his truck fixed since October 2025. It is now March 2026. I understand that our insurance was being difficult to work with... we were annoyed by Allstate, too! That being said, Capital City Collision could have rejected our business months ago, instead of stringing us along. Rather than sending this text message 5 months ago when this all started, they chose to dodge our calls and waste our time. Unprofessional does not even begin to describe their behavior. They were avoidant, deceptive, thieving, and rude.

Even though I did not use them due to distance they were quick to get back to me and had a very…read morereasonable estimate. Great customer service.

Looks like they are closed. Just gave three starts so I could post here…read more Did Oscar go somewhere else? He had such good reviews and I need my car fixed. I live south - so sorry his south location is closed.

I hit a deer on a cross country trip in Fredericksburg and my Kia Soul was annihilated. I had a…read morelocal mechanic help me strap it back together enough to drive it to Austin, and took it to Big Boys. This car looks brand new, and Noe helped make sure the cost was as low as possible while walking me through every step of the way. They made payment easy and I couldn't say enough for the service.

I was driving home to Colorado when I was hit by a truck. I've had work done by David and his crew…read morehere in previous years and it's always immaculate. I gave him a call and told him the situation and he got me in immediately the next day. His entire crew is so wonderful, professional, kind. The work is amazing quality and done by really good people. I'm so grateful they are so patient with me because I I'm on a serious time crunch to get back home to Colorado and they had to listen to me cry about it and were so wonderful. The pricing is also very competitive, the value here is outstanding. I can't say enough good things! Thank yall so much!!!!

Very $$$ for being a discount body shop paint job. Did return info very quick and did estimate as a…read moremessage. Thought my fj cruiser was a jeep though

Charlie the owner is great. He greeted me and fix my car on the spot. I came in to fix a very small…read moredings on one of my doors and I was going to schedule an appointment in for next week but when he saw how small the dings were he decided to fix it right there. He did a great job and I couldn't be happier. 100% recommend this shop!

I brought my car to the Dent Repair Shop to get an estimate for, admittedly, minor damage. Charlie…read morewas so very friendly. He determined that it could be repaired right away and then proceeded to fix it in less than 2 minutes. Afterwards, he refused to be paid! For me the Dent Repair Shop was the ultimate in customer service. The car looked perfect and I couldn't beat the price. Thanks Charlie! Marianne A

Best of the best auto repairing in all of Austin. This is your place to go to! I'm sure all…read morecalibers deliver exceptional work, however, I'm very happy with results. Ask for Stephanie!! Most considerate, awesome person to work with. Very knowledgeable and will answer any question with extreme detail. Also, will you keep you updated on the clock! Overall 100% satisfied with this place!

Very helpful staffs , great work , fast and informative…read more They fixed my taycan and I am happy with the result 5 out of 5 stars.

Grady and his team did a great job painting my truck hood and roof. They nailed the paint to where…read morethere is no difference from the rest of the truck. And they did it at a very fair price. I couldn't be happier!

My car looks like NEW! The hood of my car was dented, and the paint was scraped off by someone who…read morehad thrown a brick at my car - Grady and his team fixed the car where it looks completely brand new. I am in disbelief at what I'm seeing! I cannot recommend them enough. Thank you!

I had my Cadillac they didn't want to fix through the insurance they started parting it out and…read morestole my rear bumper and had my mats out on the floor and my keys out in the front window it got wet and I had to get a new key and new bumper with the sensors they are trashy people they don't respect anyone just not worth it trash trash trash don't recommend! Rats

I've been here twice, unfortunately, but fortunately -- someone hit my bumper in 2022 and the…read moresomeone scraped my car this year and both experiences with this Classic Collision were great! Esmeralda always gives such a warm welcome and communication on timeline and cost is accurate as well. Hope to not have to come back... but if we need car repair for any reason, I'd absolutely go back here! Not sure why the rating is so low, it unfortunately deterred me at first both times. Can't speak for anyone's particular issues but it's a solid place to get your car repairs done, especially after going two times!