We had to bring one of the family cars here because someone tried to steal it out of our driveway and the anti-theft system kicked in. I wanted to send it to another location but the Richmond location didn't have any availability for a couple of days and this one supposedly did. Things pretty much went downhill from there. They didn't have the appointment time that they confirmed for us and were rude to my wife when she inquired why they gave her an appointment time and couldn't honor it. They ended up looking at the car the following day. The service should have been simple-- replace some of the wiring/covers around the steering wheel and reset the anti-theft device. Instead of doing that, they were looking at all other areas of the car trying to get some upsells beyond the insurance coverage. At one point, they called claiming the battery was dead and was long past replacement. We responded by telling them we had a receipt from AutoZone showing that it was purchased less than four months ago, and could get the serial number to prove the expiration date was years away. All of a sudden, that wasn't the issue. Something happened, most likely on their end, that fried the electrical. All of a sudden, we weren't getting any updates and the repair timeframe kept jumping further into the future. What was supposed to take about 8 days was now looking like a 6-8 week repair. They ended up having to tow the vehicle to the dealership, and the dealership couldn't fix what happened either, so a repair that should have cost a couple of thousand dollars suddenly became a totaled vehicle that needed replacing. I have no clue how much the insurance company paid them for the non-repairs, but I can guarantee you that it was too much. read more

Went in after someone hit my car, through my insurance and the staff were very helpful, and kind, my car looks better than ever! read more

Classic Collision - After - Auto Glass Services Near Me - Stafford, Texas

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So I went to pick up my car after they lied said it was done. As soon as I show up I turn the car on and the check tire light is still on see picture below. They told me there is no damage to the rear rim or tire which was a lie. I already had the car looked at by another shop and knew what was wrong with the vehicle, the only reason I had the car work done here is because it was close to my home. Since driving off the lot with my two sons in the car the tire blew out and now the car is sitting at the local tire shop. I would not suggest this business to anyone at all they are horrible. Called them today to fix the situation and they hung up on me several times. I'll be contacting the BBB, board of insurance state of Texas along with several million of my social media connections and doing a broadcast on the local news about this horrible experience. read more

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The customer service has gone from hero to ZERO since Classic Collision Paint and Body has taken over Apollo Paint and Body. I did business with Apollo several times over the years. I called Classic (18th) to see about towing my car in to get an estimate. I explained I would be paying out of pocket. The gentleman asked me if I could if I could wait until that Wed (20th) due to heavy volume of cars they receive over the weekends. I doubt he would tell the this to an insurance company but I agreed. I called back on the 27th and spoke with Maggie. Maggie said it was fine but I needed to come in and sign paperwork. My car was towed in on Thursday morning the 28th. Maggie called me about 11am told me my car was there. I went to sign the paperwork. Got to the shop, Maggie asked me to sign paperwork authorizing the shop to "do repairs". I told her I was not giving authorization to do repairs because I did not know the price for repairs. Maggie then told me I had to speak with the manager. Manager came to the counter, stated the estimator had gone for the day and would be back on Friday morning. He said there was no need to sign the form. Today, 29th, Maggie calls me about 9:30 am, tells me that I did need to sign the work authorization form. I told her she was present when the manager told me I did not need to sign it. Maggie said that guy didn't normally work there. She said, "That may be the way they do business in Katy but not here." She said as long as my car was at their shop I had to sign the work authorization form to get an estimate. Maggie then tells me she can send the form by email. I can sign the form online and return to her. She said she would add that no repairs will be done until I approve. Why couldn't Maggie explain it this way and send it online the day before? Why did I need to go to the shop yesterday? She sent the form. I signed and returned. About 2 pm, and not hearing from Maggie, I went to check on my estimate, Maggie came to the counter. Maggie said the estimate wasn't done. I told her my car was there since the day prior and she called me this morning. Maggie said, "Well, we had other things to do." I told her it was ridiculous. I immediately sat down to get a tow to take my car elsewhere. After about 20 minutes the estimator came to the counter and told me he would not get to my car until about 4:30 or 5 pm. He said he did not want me to wait that long at the shop and would call me tomorrow morning. I told him I would just call a tow to take my car. He said, fine it was my choice. While waiting for the tow, a gentleman came in explaining to Maggie he wanted to get his truck painted. He said the truck body was in great shape and just needed painting. Maggie told him they don't just paint cars if the vehicle doesn't need any body work and sent him on his way. I don't know their policy but I find this strange for a "collision and paint" shop especially since I had work done on another car a few months after Collision took over that simply involved replacing a part. No body work or painting! It was a different front office. When my tow driver arrived, Maggie attempted to hand the tow driver the keys to my car telling him, "The car is in the back. You can go get it." The driver said he was not walking in the back of their property to get the car. He told Maggie they needed to have someone bring the car up front. Maggie was not too pleased by her facial expression. At this time an elderly woman walked through the door. Maggie rudely looked between myself and the tow driver asking the lady, "Can I help you?" The lady looked baffled and immediately responded, "These gentlemen are here before me." I asked Maggie, "Why would you do that?" Maggie did not respond. The estimator returned. Maggie told him the tow drive refused to walk to the back and bring up my car. The guy brought my car to the front. Maggie was rude and had the worst attitude. And if Classic Collision only does work for insurance companies, they should advertise so. read more

The best experience ever, I enter classic collision to get an estimate on replacing my headlights. I was talking to Antoine and he told me we can probably buff them out for me. He did, My lights look brand new thank you so much. You guys are awesome. read more

Everyone dealing with my car was very nice and professional. I was updated every step of the way and if they couldn't get in touch with me they either left a voicemail or called my mom. Car looks great they took great care of her and didn't take long for me to have my car back on the road, thank you. I wish I got the names of the people I spoke with but unfortunately I didn't but regardless thank you guys so much ! read more

I had a minor repair needed on my Jeep. Stop by just to see if they could do repairs. The Service Advisor was very professional and knowledgeable of what was needed. Repairs were done completely in a timely manner. I highly recommend Classis Collision! read more