I loooove my new Floor Store Richmond kerastan floors. What an enormous improvement. Excellent…read morecustomer service from experienced, expert David Shapiro and energetic, upbeat Amethist LA Rose. Quality, value and dependable.

The experience from start to finish was excellent. Andrew spent literally hours with me over the…read morecourse of about four visits, plus calls and email exchanges. I dislike about 95% of the carpet out there ... but don't have the option of putting in hard floors. My pickiness was no match for Andrew, however; he helped me find that needle in the haystack. He pulled out collections that fit my criteria, throwing them on the showroom floor and having me home in on the promising ones via process of elimination. When I showed him some varieties of carpet that I liked from a company outside of The Floor Store's network, he researched them to see if their products met his standards and if working with them would go smoothly (not so much). He got an in-network vendor to send larger samples so that I could really see what various styles would look like in my home. And he walked me through the contract process step by step, making sure I understood exactly what I was signing and paying for. Once that contract was signed, everything moved quickly. Andrew checked in during installation and even humored me at the final stage, allowing me to give him a virtual tour once the carpet was laid. I would certainly recommend him and The Floor Store to anyone looking to get new hard floors or carpet. It's probably not the cheapest option, but my anecdotal evidence tells me that the service can't be beat.

I used Redeemed flooring to replace my flooring in San Francisco. I worked with Nestor, Rudy and…read moretheir team. They we diligent, professional, and did an outstanding job! I would use them again and recommend them to anyone who needs flooring work done at their home. Great job!

Before installation began, Nestor was responsive, professional, and worked hard to keep the project…read morewithin budget. During the sales process, the quality of work was emphasized heavily. However, once installation started, things changed significantly. The crew arrived late every day -- typically 30 minutes to an hour and a half -- without any prior notice. Communication with the contractor during the project was difficult to maintain. The project was quoted as taking 1-3 days but ended up taking 6 days. While some of the delay was due to necessary leveling work, the first day consisted only of carpet removal with less than 4 hours of actual work. The flooring itself looks great. However, the finished work left several issues: gaps along the baseboards, paint damage on the walls, and pink staining in multiple areas. One gap measured nearly 1/4 inch and was only addressed after I raised it myself-- it was not proactively caught or fixed by the crew. Additional smaller gaps remain unresolved. The walls and baseboards were noticeably more damaged after installation than before. The initial impression was positive, which made the overall experience all the more disappointing. Based on my experience, I would not recommend this company.

USA carpet was prompt, very fairly priced, and did a superb job on their repair. I hired them to…read morefix 3 closet thresholds and they completed the project inside a couple hours a couple days later. I would highly recommend them and plan on using them again in the future. Thanks guys!

If Yelp had 6 stars in fact 10 stars I would give it to this company. Rafael was wonderful as well…read moreas his sons and family. I have a 60 foot motor yacht that needed new carpet. Couldn't find any decent installers or carpet stores that would install on boats. Found USA carpet by chance. Rafael met with my wife and I. Discussed the type of carpet that should be used. The installation and how it should be installed. This was not an easy project. They succeeded above and beyond my expectations. The USA carpet crew was professional and did an amazing install. They were meticulous in their detail work. I highly recommend anyone check out USA carpet before making a decision on other stores or installers. Their prices were fair and their work was superior. Kudos USA Carpet and Vinyl..

Benicia Floor Company was a joy to work with. We had carpet and wood installed and extremely happy…read morewith both results. Wayne and Ryan are both very welcoming and professional upon entering the store. Communication was superb with the ordering process, arrival of our floor selection, and scheduling of installation. The company that Benicia Floor Co. contracted with (J&A Hardwood Flooring) to install our floor was amazing! Very professional, paid attention to every small detail during installation and a joy to work with. We would rate both Benicia Floor Company and J&A Hardwood Flooring a 5+ Star Rating.

I cannot say enough good things about Wayne & Ryan. We were allowed to keep samples while making…read moreour decision on type and color of wood. We just had them install engineered hardwood throughout our condo, and the result is absolutely stunning. From the initial consultation to the final plank, they were professional, punctual, and meticulous. The attention to detail around the door frames and baseboards is flawless. They cleaned up every day, and the communication throughout the process was incredible. If you want top-notch craftsmanship, hire them!"

I worked with Brad on replacing the linoleum in my bathroom. Everything went very smoothly, from…read morechoosing a product, to scheduling the installation. Brad was a pleasure to deal with. The installation could not have gone better: the installer arrived on time, worked diligently, cleaned up thoroughly, and was out promptly. But I think he deserves a shout-out for the BEAUTIFUL job he did. He had to remove many baseboards and thresholds, but when he replaced them, he really went the extra yard, not only carefully caulking the baseboards when he put them back, but touching up the paint, filling the nail holes and painting over them, so everything looked perfect. And he even cleaned the thresholds so they looked even better than before. I'd give them more stars if I could.

- Really great experience with wall-to-wall carpeting installation…read more - Prices were reasonable. - Great communication and coordination. - On-site crew was professional and efficient. - Overall, a wonderful experience. - Highly recommended!

He's an artist. Or a magician. What more can I say?…read more My red oak floors hadn't been touched in a generation. Add an incontinent elderly pet to the mix, and that's that, I thought. The floors will need to be replaced. Called Avi Hadad. He visibly winced when he saw the condition of my floors. But its been five days, and now they gleam. The place looks lighter, brighter, less haunted. I'm astonished by this transformation. The team was meticulous. There was no visible dust during the process. They tidied up at the close of each work day. Wood is apparently very forgiving medium, in the hands of a skilled craftsperson. And Avi is a highly skilled craftsperson.

I would give 9 stars if I could. After we took over my in-law's 1950 ranch home, we started tearing…read moreup carpets and discovered lots of pet and water damage...not to mention the old in-floor gas heating units had to be yanked out, leaving gaping rectangular holes in the floor through to the crawlspace. I thought it would be a magic trick to match the original red oak planks and patch everything up, but he made it look easy, and it really is (practically) dustless refinishing. One of my favorite contractors to work with ever. Did what he said he was going to do at the time he said he was going to do it and for the price as quoted. Nice guy, too.

Guerrero flooring installed my new kitchen floors. They arrived on time, ensured they protected our…read morerugs as they walked through the house, did a very thorough professional job and cleaned up after themselves. I couldn't be happier and I would definitely use them again.

Jonathan and his father subcontracted the installation of our laundry room floor for The Floor…read moreStore. I can say without hesitation that all the five star reviews given this business are spot on. In fact, I wish there was a six-star option. They arrived exactly when promised, finished the job way ahead of time, were careful not to cause any harm to the rest of our home, cleaned up everything down to the last dust particle and were professional, polite and personable the whole time. I've dealt with a lot of contractors in my time and the work Guerrero did was absolutely outstanding.

You can't find a better company (and family) to work with! We went from tile, wood, carpet and…read morelaminate to waterproof laminate that is perfect for our home! Dwayne was so patient with us, even when we added additional sqft in the middle of the job! It was done carefully and looks amazing. I would highly recommend them!

Needed new carpet after 15 years of cats, dogs and wear and tear. Knew just who to call. Dwayne and…read morehis office gal were fantastic throughout, answering our questions and helping us find jus the right product. Installation was a thing, but Dana and the crew did a great job and helped us with furniture moving etc. all in all a great experience!