Have used Steam Fresh Carpet since 2006 and never had any issues. They always do great work and have one of the better guarantees! Saw Cheney's remark about them turning spots purple. I train carpet cleaning technicians and have also sold carpet for many years so have learned the rug industry quite well. My suspicion, form the photos of this rug, is that Ms B. used some " Sooper Dooper " over the counter product on her pet spots and never rinsed it out. If this residue had any type of bleaching additive (which many over the counter products do) it would turn the area purplish (either immediately or while drying) when rinsed with anything besides plain water. Almost seems as if she set this company up to try and get a new rug for herself. Kind of odd she didn't allow them to submit the rug for forensic testing. I'm sure Steam Fresh would've purchased the rug had they been at fault. The pre-existing yellowish pet urine stains on the rug diminishes the market value making it just about worthless. Some people will do almost anything to try and get something for free. Shame on you Cheney B. read more

In regards the 1 star review, I was the technician who cleaned the rug. Funny how the review did not mention the exteme urine damage and over the counter products/internet remedies on the rug before you decided to have a professional come and clean it. Not that hard to understand it was severely damaged before the cleaning! I have worked for Steam Fresh for almost 5 years. With 12 years in the carpet cleaning industry I feel confident in saying the integrity and honesty of this company goes above and beyond that of other companies I have worked for. They stand by their work. Fully equipped with a varity of cleaning products for any trouble spots, Steam Fresh can insure the best clean possible for a reasonable price. With a residue free rinse and excellent vacuum pressure, rest assured, they are not a wet-and-jet carpet cleaner. read more

I am so very impressed with "Steam Fresh Carpet Cleaning!" John was very courteous and professional. He was here steam cleaning our townhouse for about an hour and a half to two hours. Our carpets look brand new! He even moved some light furniture. He really did an amazing job!! Ken, the manager is very knowledgeable and nice as well! When I first called to get some information, Ken spent quite a long time with me on the phone, explaining the procedure and products they use. I am very impressed with this company! We have had our carpets cleaned in the past by other companies but they don't compare to "Steam Fresh!" Thank you for such a great job! We are extremely pleased! We will be using you again in the future!!!!! read more

My family has used Steam Fresh three times now and we are very impressed with their attention to detail and their spot care. We also liked that it's a family owned company in that the owner showed up to personally take care of it. We have tried a few other companies in the past and were unimpressed when kids showed up and trash the railings. Also, they arrive when they say they are going to arrive. They also took the time to move a few pieces of furniture so they could go underneath. All in all this is a five-star company. read more

I love this company! I had an area rug that my dog had thrown up on and was worried that it was ruined. I called Steam Fresh and they were nice, friendly, and answered all my questions. The man on the phone was very knowledgeable and very patient with me. They came and picked the rug up from my house and took it back to their shop and they came back less than a week later with my rug and it looked brand new! No stain no smell! I will be sure to give them a call when I needs my carpets cleaned! read more

Got my carpets and rugs cleaned earlier by these guys and had a great experience. My sofa got kind of spotted during the move plus it sat in storage for a couple of months so I decided to have them back out to clean it. Sofa turned out looking almost new. I am truly very happy with this company. Jon was the same technician both times and he was very professional, courteous and detailed. I will recommend this company to all my friends and family. read more

Steam Fresh has cleaned my personal home and my rental properties for the last 10 years and I wouldn't use anyone else. They are very thorough in their service, protecting walls and stairs from their hoses and making sure to provide prompt and professional service every time. I recommend them to everyone I know and will continue to use them for all my carpet and upholstery cleaning needs for years to come. Thanks again!! read more

Thank you for your dedicated, knowledgeable and professional expertise in the steam cleaning of my home carpet. You came recommended to me with rave reviews and you surpassed your recommendation. Your positive, friendly, personable attitude and understanding was welcomed. I was treated with consideration and respect. They have a can-do attitude. I highly recommend Steam Fresh Carpet Care. CAROL H. read more

It's our second time using Steam Fresh and again they were on time. Their prices are still reasonable, the technician was polite plus extremely professional, carpet dried fairly quick and the results were great. read more

Great experience. Safe, fast, friendly and did a great job in my white carpet that I thought wasn't salvageable ! Dean was wonderful! Highly recommend! read more

Thought I would try this company based on other reviews... happy to say they did a great job! Very professional and my carpets look beautiful. read more