Nice Big Store. Plenty of Employees on hand when we showed…read moreup, so our wait time was..... before the door we came in, could shut! The young lady listened to me. Promptly got the part we needed. Answered all my questions. And we were done. It took us longer to park! The store was pretty busy but the parking lot had plenty of spots. We like this store. And. And, it's just down the street from our new place. Score.

I took my mother in law's phone in to this Xfinity location as she was complaining of it not…read moreworking. She is 98 and can't get out anymore. The first person we encountered told us it appeared she had signed out of her google account and they probably couldn't help us. I asked why and she said we could see a representative but there was probably nothing they could do. We decided to wait. While waiting I got signed back into Mom's google account. Peyton called my name a little later. He briefly looked at the phone and said you need to go to the Geek Squad. When I asked him why he couldn't help us he got upset and kept telling me it wasn't their problem. The more questions I asked about the issue the snottier he got until I was raising my voice. Finally he tried to call my phone and it did not ring. I persisted in asking questions and he stated "this phone doesn't have service ". I said can you tell me why as we are paying for service. He said "that was a question." FINALLY he did some checking and said the phone doesn't work so you need a new phone. We paid for a new phone. So it appears he could help us after all. He never apologized for trying to push us off onto the GEEK SQUAD. Very rude customer service rep. When you are paying for three phones lines you don't expect to hear "there's nothing we can do to help you "!! I hope Xfinity can offer better customer service in the future.

Updated Review: I'm…read moreokay giving them three stars because I know the service is good for coverage and speed because I was on Visible before which is under the same network. Now I'll have higher priority on post-paid so I won't bog down in speed so much which is good. I spent a while getting my number ported in but the eSIM stopped working so I had to come into their store and get a new one. They did that quickly which I appreciated. 2 stars off overall though because not having any cell service and having to spend hours on the phone getting setup isn't a good new customer experience. There's definitely a learning experience for Verizon in all that took place and I hope they improve knowing what took place and provide a better experience to future customers. Original Review: I've worked in customer service for years in the past with patients and the general public. I want to make it clear that I'm a calm and professional individual. But getting my service setup with Verizon has been the most aggravating and frustrating experience of my entire 31 years of life. Their call centers remain closed until the late morning hours so you can't do a number port. When they are open and you've made it clear you want to port in a phone number and have them repeat back what you want to verify they understand you are stuck in the phone with them for literally hours trying to make that work to just end up getting a message telling you they're now closed and to call back once they're open. This is completely ridiculous and someone needs to be held accountable for providing such an extremely poor experience for a new customer. There is no way at all that a Verizon executive who would read this review and have the facts pulled would believe this is the experience that makes the business look good. This cannot be their vision for Verizon. So please pass along the feedback that something is incredibly wrong with the phone number porting process from Visible to Verizon Post-Paid.

Changing phone carriers is never something many look forward to - let alone, cross their mind…read more However, when rumors were leaked that T-Mobile would be moving legacy plans to their newer plans, this immediately became something I constantly thought about as I couldn't afford to pay double the price. One of the first stops I made was the Verizon store at Gresham Station. Andrew immediately greeted me and let me explain the situation while understanding that I was only in the research phase and would not be signing/transferring anything until the news was confirmed the following week. This didn't phase Andrew at all - in fact, he continued to work with me to find a plan that suited my needs without using any sales tactics. When we finally aligned on a plan that matched, Andrew handed me his business card and said that I could text him with any questions. Little did he know, I would be taking him up on his offer and asking him questions every other day for the next two weeks. During those two weeks, I went to AT&T and sadly admit, other Verizon branches to see if the offers varied and out of all of these experiences, none of them compared to Andrew's. The level of care, and willingness to work with me and remember the facts is what made me return to officially become a Verizon customer! Even after signing the contract and needing to wait to port the number over because of my complex situation, Andrew still worked with me instead of telling me to call customer service. His level of dedication to serve the needs of the consumers is why I am happy to have become a Verizon customer and will not be switching phone carriers anytime soon.

bad experience, I want to buy a new phone. We went fishing so our body a little fishy smelt and…read moredirty. An employee came and talked to me with a very rude attitude and look like to avoid to talk to us. She was very happy and friendly showing to the previous customer.

5 stars for Wyatt and how AWSOME he was at helping me with my current issue. He deserves a raise…read morefor how patient and kind he was. 1 star to T mobile phone customer service who was unable to help me for months.

Today, I called twice. They say they will return my call and it never happened…read more They merged comcast with Xfinity. Now I can't get email on my iPhone for months! They are avoiding customers. The only way Zi can get my email is to google and look for Xfinity to sign then I can get my email on my computer! They are not speaking the truth that they are having issues that they can't solve!

Not only are they attempting to charge me for service never requested and never received, they…read moreturned me into a collection agency which affected my credit score. When I disputed the charge it was removed the same day without question. 2 days ago another collection agency called on the exact same issue. I disputed it with them, and since the xfinity agent assured me the charge no longer existed after the last go around, I spent HOURS on the phone trying to fix this. Still no joy. Simply said, I loathe xfinity. The "past due" charge on the non-existent account is over $200. They have offered to give me a credit on the bill of FIVE CENTS. Not acceptable.

I have worked with Spire several times on critical projects. Most recently, last week, they solved…read morean unusual problem. Today they are a B2B business service provider (not now an ISP - Century-Quest-US West killed that) that takes care of all of your desktops and servers. So if you are a small-medium business that needs that "take care of it" with in-person local support, desktops and servers - look up Spire.

Finding DSL service in Portland was a bit tougher than I thought, having paid $25 for AT&T service…read morein San Francisco, plus a $12 local phone line. I didn't want cable because I don't have a TV or want anything "bundled". I called Clear, but I didn't want to pay $30 a month for a two-year contract (with an early departure penalty) or pay several hundred dollars up front for connection fees. I just wanted to pay a simple monthly fee for service. I ended up with a choice of Qwest or Spire. I went with Spire because they're local and I figured service would be significantly better than Qwest. So far, that's true. It took a week to hook up my service, due to a connection problem with Qwest (I have to pay Qwest $30 a month for the line, anyhow) and I pay Spire $12.95 to be my ISP. Download speed is not as fast as it could be, but so far service has been dependable and gimmick-free.

I posted an earlier review of Stephouse, and it was not favorable. It seems like I was caught up…read morein just a series of bad luck situations. Miscommunications, timing issues, and technical issues had lead to a culmination of what I percieved as bad service. But, with my post to Yelp, the owner Tyler stepped in and while not everything is ironed out, I feel like there is some attention to the problems we are having.

After years of dealing with Stephouse's slow internet speed and erratic connectivity, I terminated…read moreservice three months ago. They continue to withdraw monthly payments from my checking account, however, despite multiple calls and filling out proper paperwork. Seems like no one answers calls made to billing or support and no one is returning my calls after I leave messages. Recommend Astound internet network!! Stephouse is quite the con job. Wonder how long they'll stay in business.

READ THIS FIRST IF YOU'RE HAVING ISSUES WITH FIBERSPHERE:…read more From an insider, here's how it works at Goobersphere. If you've attempted all of the suggestions that they give you on the phone: 1. Don't expect them to call you back within 24-48 hours if they say they will. They have zero intention to. They never ever will. 2. If they say they will "escalate" it to someone at a higher position with more knowledge this is also a complete lie. They are trained to say that, but it means absolutely nothing. They all work in the same place with the same rank and knowledge. 3. If they tell you to call back within a few hours they are just pawning you off to the next person on the next shift. Again there is no other higher qualified folk there that can help. So what do you do after all of that nonsense? If you try all of the suggestions they have and they don't work, request for a technician. What he did only cost 25 bucks (cash, lol). If they refuse like they did with us a few times, then wait about 8 hours until the next shift and request it from the next employee. I hope this saves someone the countless hours we wasted the last month. Now this (below) was my review before learning the info above (although it was pretty obvious to begin with): This is my first time using Fibersphere. We're at almost three weeks and counting and still no internet. They have a handful of questions they ask us to try each time and then say "we will have someone call you within 24-48 hours" and they never do. We are in a endless cycle of spending about 45 minutes every day to fix this. We rely on internet daily for our jobs so this has been pretty not so convenient. No one ever of course uses Comcast or Centrilink nor Fibersphere because they actually want to. They use it because the options are limited. CEO's of internet provider companies should be in jail. How about instead of buying extra yachts you pay your employees better and train them so that they can actually fix things? No excuse for something like this to take three weeks...

Fibersphere is the internet service that my HOA provides, so I did not have a choice in selecting…read morethem as my ISP. I just had my internet repaired after 6.5 days of it not working. I called the first day and was informed it would be fixed within 24 hours. Called the second day, and I was put on hold for over an hour and then lost connection. Called back, and I was informed it would take up to 72 hours. Called after 72 hours, and I was informed I would receive a call from a technician that same day. No one called. I called again on Monday (day 5) and then I was informed they would dispatch a technician on day 6. I had to leave work early to make sure I could make the appointment. No one showed up, no one contacted me, I check the internet and it's fixed. Besides that horribly frustrating experience, the internet actually works fine for the most part, except when I lose lots of data packets occasionally. The customer support reps were very friendly. The problem is that it's impossible to get in touch with a technician with the authority/capabilities to repair the issue.

This an amazing Company and Great Innovating Culture. Kyle Holmes and Ryan Graven have brought the…read moreCloud Vision to a Customized and Challenge solving approach. Matrix Clients respond like this "We needed to have complete control of our IT so we can respond to our users quickly and effectively, and Matrix Networks have provided the right tools for this challenges." Thank you Matrix Networks and staff for your great service and products. -Gino

From the owner: In business since 1984, Matrix Networks sells, installs, and maintains computer networks,…read moreHospitality internet, phone and voicemail, internet and system integration solutions across North America.