The initial service call to Soo Hipp Plumbing was for a toilet stoppage. Turns out roots were…read moreinside the drain pipe under the slab floor. Soo Hipp excavated the existing sewer line in the front yard and installed a new exterior sewer cleanout to provide direct access to the sewer system. They descaled and hydro jet approximately 25 feet of the existing cast-iron sewer line to properly prepare the pipe for rehabilitation. Then, installed approximately 25 linear feet of Cured-In-Place Pipe (CIPP) liner, creating a new seamless structural pipe within the existing cast-iron sewer line. During the same service, Soo Hipp performed hydro jet service on existing 2-inch ABS kitchen cleanout. Then performed a comprehensive descaling service to remove accumulated scale, grease, corrosion, and other debris from the interior walls of the pipe. A two-part epoxy pipe coating was then applied to this 2 inch pipe. The Soo Hipp Team was outstanding. Ed Jones was clear and precise in describing the process and the cost. He also offered options from which we can choose from. Joseph, the technician, who did the work on our pipes was great. He and the team arrived on time, kept us informed the during the whole four day process. He and the team were very neat, professional and careful of our property. We highly recommend Soo Hipp.

What should have been a simple gas line installation turned into a months-long dispute involving a…read moredisconnected asbestos-wrapped HVAC duct, unauthorized access through my garage, gas being restored without notifying anyone in the house while pilot lights remained out, lien threats, and ultimately me having to hire another contractor to finish the project, costing us extra thousands of dollars. I hired Soo Hipp Plumbing to install a gas line in our backyard. Eddie was friendly and knowledgeable, but my experience changed once the work began. During the project, a section of HVAC ductwork in our crawlspace became disconnected. We were not informed of the damage when the technicians requested payment and left the property. Luckily, I refused to pay until I inspected the work, which is when I discovered the damage. Because the duct insulation tested positive for asbestos, what should have been a simple repair became a much larger issue involving environmental testing, a Procedure 5 cleanup plan, and thousands of dollars in unexpected remediation costs. While the company initially acknowledged the disconnected duct and indicated it would be addressed, they later denied responsibility and claimed the condition was entirely pre-existing. I was also extremely concerned by the way the work was performed. The gas service was turned back on without notifying anyone in the house that the appliance pilot lights needed to be relit. When I returned home from work, there was a strong smell of gas throughout the house. Thankfully, my family is fine, but in my opinion, they demonstrated a surprising disregard for the safety of their customers. I was equally troubled to learn that the technicians accessed my garage through unauthorized means and climbed over our personal property to manually open the garage door despite being told that I was available to open it remotely if it was needed. The handling of the dispute was even more frustrating. The company initially indicated that the disconnected duct would be addressed, but later denied responsibility. They then threatened a mechanic's lien and repeatedly demanded full payment for a project that was clearly not complete. At one point, they demanded the full contract amount in order to coordinate an inspection, despite previously requesting only an 80% progress payment for the rough piping phase. Ultimately, I coordinated the city inspection myself. The rough piping work thankfully passed inspection, and after months of back-and-forth the company accepted the original 80% progress payment they had previously requested, marked the invoice paid in full, and waived the remaining balance. I was still left paying for the asbestos testing, environmental consulting, cleanup planning, and repair of the damaged ductwork, and I had to hire another contractor to complete the project. My opinion is that a contractor's character is revealed when something goes wrong. Based on my experience, Soo Hipp Plumbing did not stand behind the consequences of problems that arose during the project, did not address my safety concerns appropriately, and chose to respond to a legitimate dispute with lien threats and demands for payment beyond the stage of work that had actually been completed. I would never hire this company again, and I would strongly encourage anyone to think twice before signing a contract with them. ,

Absolutely amazing service! Jose came out within an hour of my call and had everything taken care…read moreof in less than 10 minutes. He was extremely professional, knowledgeable, experienced, and efficient. The quality of his work was excellent, and the price was a great value! I HIGHLY recommend Power Rooter & Plumbing to anyone looking for fast, reliable, and high-quality plumbing service. It's hard to find this level of service nowadays! I couldn't be happier with the experience and will definitely be calling them again for any future plumbing needs. 10/10 highly recommended!

After dealing with a different company, I contacted Power Rooter. From the time I called until…read moreJose, technician walked out the door it was the most enjoyable service call I have had, regardless of what trade. Jose was personable, professional and honest about my specific issue. Power Rooter & Plumbing is now my go to plumber.

I was satisfied with the service Kevin and Bryan provided for my water heater replacement. They…read morewent an extra mile to return my old w.h. under warranty to Home Depot for replacement. They were very professional. I highly recommend them.

My wife and I couldn't have had a better experience with the service provided by Rafael and Kevin…read more We had a semi-emergency situation with a lateral sewer line that was breached by tree roots. You can imagine the nastiness that would ensue from sewage that made a U-turn up the same drain pipe that should only be a one way street (with some of it ending in the bathtub adjacent to our toilet). Both Rafael and Kevin made quick work of the situation late on a weeknight. They even returned a few days later when another situation came up similar to the first one - all without charging us any more than the originally quoted extremely reasonable price to do the job. I would highly recommend them for any plumbing situation you run across. Friendly, prompt and excellent work overall. Thank you so much!

Alexis and Gus arrived early in the morning, right on time, and were very professional and kind…read more They replaced the valve on our laundry machine quickly and efficiently. They did a great job and left everything neat and clean. I highly recommend them!

Good Guys Plumbing has resolved two major issues in my house. Issues that others have tried to…read morediagnose, but failed. I'm incredibly greatful to their dedication to problem solving and working with me til things are fully resolved. This time they were called out to address a 3+ yr problem with housewide pressure issues. Although we have ultimately replaced our pressure regulators many many times now with all plumbers that have come to our house, the real issue was discovered and hopefully permanently remediated. Signs so far are much much improved, if not completely fixed. Thanks Good Guys!!

Leo and Omar installed a new water heater. The unit is American brand model #AAGU81-50T40R…read morecommercial grade. The retail price of just the unit was $1100. It looks like a high quality unit; better than what you get from Home Depot or Lowe's. And it has an 8 year warranty. The total cost for the unit, plus install and haul away was $1850. I'm happy with the price. The installation included brand new gas valve, new water/gas supply connectors, new copper tubing, and new vent tubing. Leo and Omar were professional, friendly, and answered all my questions. They did the job quickly. We are so glad to have hot water again. I will be going to Sam Rooter for future plumbing needs. Thank you very much!

The business was quick to respond with an estimate and seemed to be local to us so decided to go…read morewith it. They were able to get technicians out to us the same afternoon. Leo and Homer did a great job replacing a bathroom faucet set with drain, and a kitchen faucet set. It's been two to three weeks since the job was done and haven't experienced any leaks yet. They did a good and efficient job on the first go at it. They didn't take long and everything worked out well.

I contacted Jet Drain to repair a back up that had moved from kitchen to one of my showers. I had…read moreother plumbers attempt repairs and others with outrageous estimates. Jet Drain came out and began jetting the lines. Once cleared, they were able to see that the 70 yr old pipes under the house (on slab) were severely corroded and needed replacement. I was not expecting to replace all the waste pipes in the house, but after seeing the condition of the pipes, it was clear that it had to be done. They provided top-quality work at a very competitive price. Abi and his crew replaced all waste pipes under bathrooms and rerouted the kitchen/laundry line for more direct access to the main line. They also installed a cleanout at the main line. The work they completed is top tier quality. They were very considerate of the interruption the repairs had on our lives and coordinated their work for minimal disruption. They were very neat and respectful of our indoor and outdoor spaces, and the crew were all friendly and professional. I have peace of mind knowing I have an optimal plumbing system running under my house. I am so pleased with their work from start to finish. I highly recommend Jet Drain!!

Finding someone to do work that rarely needs to be done can be an extremely stressful process. At…read moreleast with car repairs, you find someone you can trust and you stick with that guy until the end of time. But plumbers or electricians? Egads! Who can you trust? Who's not going to overcharge you or try to find imaginary problems that also need repair? Well, in this case it was Jet Drain. Earlier that morning, Costco was scheduled to deliver a new washing machine to replace the one that died after over a decade of faithful service. RIP. After they showed up an hour too early unannounced, they told us the valves were the wrong type and in the wrong place so they wouldn't hook it up until we called a plumber. Oh my! Turning to Yelp, about 4 businesses responded and I chose 2 I felt had the most solid reviews. Jet was the first to show up and immediately I felt these guys were trustworthy. They explained what needed to be done and pointed out what Costco would be checking when they returned. I would have had them start right then but I had one more company coming out for an estimate and didn't want to blow them off. They were pretty honest too but he started with a complete overhaul, tearing down the wall and replacing all the pipes for $1,800. Now I know I will need that one day but Wednesday was NOT that day. He did give me a lower quote for what I actually wanted but Jet was still cheaper. I asked the other company to send me the estimate for installing the valve box and drainage system for future reference. He said he would. He never did. Glad I chose Jet. I called to see if they could return that same day to do the work and they were available. There was a problem with the old connectors not fitting the replacement valves so the job became more difficult, thus more expensive. They were able to cut one of the pipes in order to solder a new connector for one valve and he went back to Home depot and located a different valve that did work on the existing pipe saving me a few hundred dollars. That meant a $300 job only increased to $450 instead of the $900 he originally thought it would cost if they had to bust the wall in order to cut the pipe, although he did bring the price down to $750 because he felt bad the job was becoming so expensive. Thanks to his diligence, the price only went up a bit even with the extra time and labor. Plus driving to Home Depot to try and find something to make the project work. I am so pleased with the service I got from these guys. I'm not sure if it was Abi or Aramis (I neglected to get his name) but I would recommend Jet Drain to anyone looking for a plumber. These guys are now my go to. I've got a handyman for the little jobs but if I need the big guns, it's Jet Drain all the way.

Got a quick response and the job was fast and efficient. Isaac and Shelton were great.read more

I had an urgent situation with sewage line back up. I called at closing one night and Issac arrived…read moreon time the next day with all the required tools, understood what needed to be done and how to do it. Very articulate in explaining what he was doing as he was filming and a plan for steps in the future, fair pricing. He was patient & answered all questions. Fourth generation family business and he shows that skillset! They are the first and only plumber to call!!

I made an appointment to have a new shower valve put in, appointment was easy to make, they came…read moreout to see what needed to be done and made an appointment 2 days later for installation. Luis and his assistant came out did a complete change out of shower valve and did a great job, cleaned up afterwards very good, they were very careful with everything, I would definitely recommend this company for all your plumbing needs! 5 stars

Nothing flowed in the morning. It flowed, actually, but the wrong way. Julia was very comforting on…read morethe phone. Within 1 hour the saving angels, Lalo and Robert, came. They were very comforting, pleasant and knowledgeable. In an hour or so - everything flowed the right way. Problem solved: huge thanks to Robert and Lalo. By the way, wink-wink, Robert said that he is very happy working for the company. Seriously: huge thanks to Robert, Lalo and the Big League Plumbing and Rooter.