EXCEPTIONAL CUSTOMER SERVICE! I came home to a malfunctioning water softening system. The original home owner had it installed in 2002 by Clear Water Concepts. I went online and found the company still in business. I submitted an online request, well after business hours, expecting a call the next day. Within an hour (around 8:00 PM), Matt called me. He is the owner and received my online request. He explained some troubleshooting measures to get by until I could schedule a service call the next day. Matt has been in this business over 20 years. He was very articulate and knowledgeable about the systems. Matt called me back in the morning, before business hours. He explained my options and costs for repair versus replacement. Realizing a 17-year old system was probably in need of replacement, I opted for a new system. He explained the system sizes and didn't try to over-sell me on a bigger system. His pricing sounded very fair. The best part was he scheduled the replacement for later the same day. Augustine arrived in late afternoon as scheduled. He too has been in the business over 20 years and was well-prepared. He was professional and skilled at both removing my old system and installing the new one. He explained the system functions and set the programming for me. He had the new system running and my water back on in less than 90 minutes. This was one of the best customer experiences I've had and would highly recommend them for water softener systems. Not only were they informative, they were nice to deal with and treated me well. I also feel confident that having been in business over 20 years, they will be here for future support. read more

Good communication and timely scheduling. Installation of a whole house filter in addition to our water softener was quick and easy. Our Water smells and tastes much better now and all for a reasonable price! Good company, hihl recommended. read more

I give Clearwater concepts a five out of five without a problem. Pricing was amazing. Love the fact that it is an Arizona family owned business. The installer was polite, and very quick and efficient. That's hard to come by these days.I was called a couple of times to confirm the day and the time of my install. They are a definite five star company. You have them out you won't need to look any further. read more

Great service at a very reasonable price. I have never owned a soft water system and had moved into a new home 8 months ago that has an existing system. The system stopped working a few weeks ago. I did not know how to repair or even manually turn off the system. Then Matt showed up and was very helpful. He gave me a tutorial and spent time explaining how the system works. The cost for his time was very reasonable. We will use Matt and Clear Water Concepts again. Thanks Matt Matt and Kathryn Apodaca. read more

CWC recently replaced my R/O system. Very happy with their service, price, and the overall experience, once again. They replaced our water softener system about 10 months ago and I had similar experience.. good price, service, and experience. read more

We just purchased a new home and knew that the systems (RO and Water Softer) had not been serviced in a while. It was much worse than we thought - we took one look at those filters and were grateful that Clear Water was able to schedule us so quickly! Jerry arrived on time and knew his stuff! He walked us through the system, how it worked, and how to maintain it. We're new at both, so we appreciated the tutorial. He was friendly, knowledgeable, and had us up and running very quickly. We will be getting on their schedule! We're customers for life! read more

Service rep arrived at modified agreed time. The defective water softener system was replaced in less than two hours. The rep was respectful , friendly and knowledgeable. He answered all questions I had about the unit. Am glad Clear Water Concepts was recommended by a satisfied customer. Oh, their prices are well below others of comparable systems. Six stars if allowable. read more

They came on schedule, installation was done professionally and quickly. Everything works as advertised and completed for the price quoted.

Highly recommend CWC. Owner came out and provided information how the job would get done. Quick quote, reasonable price and worked around my schedule. Crew did a great job and very professional. read more

We walked in to this small store expecting to spend money on fixing our osmosis system . They helped us trouble shoot our problem and told us how to fix it without spending a dime! Wish I would have known they carry replacement filters. We will definitely use them for any issues and any filters we now need ! It's rare to find a company who will help you fix an issue without buying parts ! read more

I have used them for 2 homes now. That are professional, helpful, and communicate everything. I would not use anyone else they are by far and away one of the best companies I have ever had the privilege to have done business with. read more

First off, I would highly recommend Clear Water Concepts. I took a lot of time and effort to select the soft water system company that I believed served our best interest. Matt was very helpful, answering my questions, making suggestions and offering one of the best prices. The installation of the water softener went on schedule, smoothly and accomplished by a talented and informed tech. We are happy with the soft water and have had no problems or issues with system. Regards. PDA, Cave Creek, AZ read more

Sent quote request to multiple companies on Yelp. Also sent request to Kintico. Joshua was the first one replied from Clear Water Concepts. Love the way this company doing business, from quote to installation. We are now enjoying the nice drinking water using the Ultima VII RO with 1:1 ratio (saving water) and Alkaline filter (to get more minerals back into the drinking water). Have not even heard anyone reply from Kintico. This is how small local family owned business doing business compare to the big company. Glad put money in the community. Thanks and keep up the good work:) read more

Was easy to make an appointment with them. They were honest and provided a great value for the product. They were both on time for the install, completed it efficiently, and further the technician was very knowledgeable on the system and water filtration in general. Highly recommended! read more

I scheduled everything through yelp. Pros; The owner was very responsive. Unit is working good so far Cons: Owner never called me up Techs who came to install, one of them was good. But other person was not courteous. He didn't even have a clue about the warranty. even though the warranty info was provided to me, I had forgotten about the exact years and wanted to confirm it from the tech. He basically told me, he doesn't have idea about those and asked to contact the company. It felt like the techs were not a part of this company, may be contractors. Overall I would give an average rating based on my experience. read more

We started looking for water softeners over a year ago and got quotes from two companies. Clear water concepts was an obvious winner from the get go because (unlike their competitor) they were so responsive, and incredibly honest. They gave us a recommendation based on our use as two individuals and if we were going to have more individuals in the house. They were so helpful explaining the different options and didn't try to push the most expensive one. I felt like they really listened and recommended options based on our needs. We ended up waiting a year to actually go ahead and when we emailed them for an updated quote they got back right away and let us know the price had increased $100 in the past year (given the state of the world that increase is more than reasonable). Also, even with the increase their quote was still almost $500 less than the competitor quote. The install was easy and the technician was knowledgeable, helpful, tidy and friendly. Everyone we worked with was great. We paid less than 2k for the softener that also does water filtration including tax and setup. If you are looking for a water softener, this is a no-brainer. I would 100% recommend them! read more

We had a system installed in our newly built home which already had a soft water loop. Worked with Matt to buy the system, including a RO system with designer faucet to match our kitchen faucet. Matt worked with me over a couple of months until the house was ready. Eric was the installer...he was terrific. There was a conflict in scheduling and the plumbers were installing the water heaters at the same time. Eric installed the RO, then went to another job, and came back a couple of hours later to finish. The icing on the cake, is that Eric found a bad connection on the water heater the the plumbers had made when installing the heaters. These are the kind of people that you want to work with. Dan read more

Everything went real smooth. I was kinda impressed with the initial contact with Matt. There was no high pressure selling. He simply looked up my house on Google Maps and was able to review what I needed on the phone. Installation and price was right so I ordered the Sanitech Water Softener. Installation went smooth. Installers were professional and friendly. My only gripe is that I wish the had put the pipes a little deeper on the loop installation. After installation the ice looked better and there was no softening taste in the water (sodium). read more

If you want a no hassle soft water system, you have just landed on the right place. My 16 year old water softener took a dump. Expected...yes. What I didn't expect was all the high pressure over priced companies I would encounter. Some wanting to do an in house study, some wanting prepayment. Prices varied by 400%. So when I stumbled upon Clear Water. It was no brainer to hire them. And boy was that the right decision. Matt the owner will get it done right... read more

Very happy with this company. The quoted price is what I was charged for our water softener and install. No hidden fees. The team was incredibly professional. Our installer Eric was great! He was early, quick, and very helpful. Keep up the great work! read more

We purchased a water softener and RO from Clear Water Concepts and the experience and price was great.

I've had my system for a few months now and love it. The service was great...they were on time, courteous and professional. I can definitely tell the difference in the quality of my water! read more

Great experience. Simple product choices meant for Arizona and no pressure. Matt and team are highly recommended.

AMAZING! From start to finish we had a great experience. There were no high pressure sales pitches and the owner even honored a sale that had just expired! We had a water softener replaced and a recirculating pump installed and could't be happier. The technician that installed our system, Jerry, was awesome! Super friendly service, definitely went above and beyond! He really took his time explaining how everything worked and how we can change the settings on both systems. He also mentioned an RO that puts nutrients back in the water, when our system goes out we'll be calling them back for sure. Many thanks Clear Water Concepts! read more

Matt responded to me immediately and I have used Clear Water Concepts on multiple houses. They do a professional job and their rate is very reasonable. They have lots of options and have one of the best reverse osmosis systems since they also put nutrients back in the water. On each house that I acquire I have used clear water concepts and will use them again in the future! read more

They were recommended to me by two of my friends who had got their softener and RO systems from them. I also received a very smooth service from them with no issues. I'd recommend them to anybody. read more

Very knowledgeable, timely install and overall a great product. Purchased 2 softeners and an RO. I was looking at a larger unit for the casitas but was advised to get a smaller one based on the SF. Could have easily oversold us but provided right product for the SF. Thank you Matt for good business read more

After I posted a review Matt Ulrich contacted me and made it right. I really appreciate his concern and response to my issue. My suggestion is if you are unsatisfied in any way be persistent and Matt will do his best to make it a positive purchase. read more

Upfront pricing, friendly service, and quality product. So glad I went with these guys after getting a ridiculous quote from Parker and Sons for basically the same product. read more

We just moved into a new house and wanted to get a water softener for the first time. We decided to try Clear Water after seeing the reviews. It has been just as good as advertised. Matt, the owner, came out explained everything easily with no gimmicks. The installation went smooth. We had a few concerns early on, but Matt was very responsive and personally came out a few times to assist. We've had for a month now and love it. Great company. read more

Very glad we came across the great reviews on Yelp for CWC. We had met with 2 softener companies and a plumbing contractor. Lucky we met with Matt before we spent a lot more money with one of the bigger softener companies. CWC installed a high quality softener/filtration unit for us at a better price point than any competitors. Look at their site, clearwaterarizona.com, for accurate product and pricing info. read more

As usual, Clear Water came through with flying colors. They repaired my r o system quickly and with little hassle. I've bought 2 water softeners and 2 other r o systems in the past, and it's always great service! Eric, the installer, was great, fast, and really clean in making the repair. I highly recommend this company! read more

This company was fantastic to work with! From the start answering all my questions since I had a broken unit and was given so much information they helped to clarify what a system does and what I needed I search for months to figure out what to buy that would suit my needs The process was quick once I got on the phone and felt at ease I was making the right choice They were able to install my system quickly and took the old one away Never regretted my purchase They explained everything and how to use and what to do to maintain which is really not much at all. Add salt and switch to bypass for plant watering since they identified my hose bibs were connected to it in the original install I love my system and the service I received Highly recommend the company and product! read more

Got a whole house water filtration/softener and under-sink RO installed about a month ago. I have been extremely happy with the performance thus far and the owner has been extremely responsive to any of my questions. Most importantly, their prices were beyond competitive; couldn't be happier. read more

The five stars are for Matt, the owner of Clearwater Concepts. This has been the fastest purchase I have ever made due to the speed, patience and knowledge that Matt possesses. He got my email at night and responded right away and answered every email in a timely matter. My softener is sitting in my garage waiting to be installed. I live 4 hours from Phoenix, but knew with my research that I wanted a Clearwater Concept Product. He immediately shipped it to me and I am so excited to use it. I have had a brand new Peligan salt free softener for a year which is horrible. Nothing got clean or remained spot free due to the hardness of our water. read more

This company is excellent to work with. We purchased a RO and Water softner and the system is still working great. We had our system installed over 2 years ago. The quality of the water and the taste is exceptional. I love it. This company was easy to work with and any issues we had were fixed immediately. Thank you!!! read more

WOW. GREAT JOB, CWC!! Competitive prices, quality work, and GIGA-WOW on the response time!! I waited some time to pass after they installed the water softener before posting a review, to make sure I can post bad stuff too if there was any. All stars, it's been working great! Discussed with the installer positioning, and he even did a bit of free extra pipework to maximize use of space (see pic), he installed the softener sideways so it could go almost flush up against the wall, and the brine tank underneath the pipes going in the wall. Even got me an extra bib so I can wash the car with soft water!! I had a small issue with some gravel stuck in the valve that caused the gallon countdown to freeze, called up Clear Water Concepts to tell them the issue (countdown not working), and they were VERY responsive - they fixed the issue within 2 or 3 hours. Apparently the issue I had is extremely rare, but just the same - EXTREMELY impressed with their work and response time!!!! read more

Clear Water Concepts - Water Purification Services Near Me - Mesa, Arizona

Matt was great, his installer did a wonderful job, the family is happy we have soft water again.

Finally we had replaced from old (4 year old) and tasted awful drinking water or too many spots on dishwasher and toilets so I called this company to come to find an estimate of our water it turned out worse and made a good deal with new replace tank and purified water Glad we had no spots on dishwasher we can drink and nice shower we were glad I pick right time with this company Thanks to the services read more

Excellent!! Matt fitted me in his schedule to take-care of a tenant for me as I live in California. Also, Clear Water Concepts quoted the cheapest amount to solve the problem. Honest, positive, nice, and Matt keeps his word - no excuses. If you need a RO System, do yourself a favor and call Clear Water Concepts. Thank you, Phil. read more