Great experience... able to get an appt next day, tech (John) called ahead to let me know was…read morerunning late and gave me options to push it later in the day which was considerate. Was upfront on pricing and found the root cause quickly to re-establish power to thermostat.

Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

Jaylen the professional and Kristi the dispatcher were incredibly polite and helpful throughout the…read moreentire process. Our AC stopped working and they came out within an hour. Jaylen not only refilled our freon, but was conscientious throughout his time in our attic and in our home. We hope to have Jaylen come out for us again next time!

Dustin went above and beyond on this one. Everyone else said I needed to replace my 10-year old…read moregas pack that had water in the heat exchanger ($10K - $12K). Dustin took his time, evaluated the problem, then sucked the water out of the heat exchanger fixing the unit for thousands less. Thank you Dustin for fixing my unit.

We moved into a new home which had 3 thermostat systems that had 3 thermostats. They don't all…read moreoperate the same way which of course I learned installing Nest Thermostats. I reached out to Jay's Heating and Cooling this morning and within 10 minutes they reached out. I explained what was going on and they dispatched a tech in less than 90 minutes. Dave came out and went right to work investigating the system, what we had, and the way it was setup. 15-20 minutes later he had it all figured out and was on his way. He also explained a few things to help us manage the house temps, air flow and what type of filter we had along with how often to change it out. Extremely helpful and friendly. This is what you look for in finding service. They got our business going from this day forward. Couldn't be happier.

I lost cooling last night & called Jays early this morning. Dave came out promptly & had me all set…read morein no time. He answered all my questions & did a great job! So grateful for Jay's fast and courteous response :)

My AC couldn't seem to keep up. Volt Doctors Heating & Air came out. Came when they said they…read morewould. Vince was courteous and immediately found the problem. Within 30 minutes of arrival my unit was fixed. These will be my go to guys for any future needs.

From the owner: Need your AC system repaired, replaced or serviced? Volt Doctors Heating and Air is Durham's Top…read moreair conditioning company. Keep your system air clean and purified, your family safer and your energy levels lower. If your HVAC system is feeling sick...Call Volt Doctors Heating and Air and get a clean air bill of health 919-213-9147.

Our eleven year old HVAC system went out, Comfort Monster came out the next day and unfortunately…read morewe needed a new system. It was installed promptly and everyone was very COURTEOUS and PROFESSIONAL. We did not feel that we were upsold or mislead in any of our concerns.

I'm not one to normally write a review but I'm hoping this helps others not make the same mistake I…read moremade. I purchased a new AC and furnace in 2022 from Comfort Monster. Last year there was an issue with a part that should have been under warranty which cost me $2500 in labor costs. To avoid this I was sold an extended warranty, this year the AC unit stopped working again. The excuse I was given was that the panel is in the sun. The panel has been in the sun since the house was built. Terrible customer service and it seems like they aren't sure what they are doing. I wouldn't recommend. They even went so far as to charge me service fees without my authorization for something they didn't even fix. AVOID THIS COMPANY AT ALL COSTS

Devyn get a great job inspecting and servicing my furnace and air conditioning units. He took lots…read moreof pictures so he could show me what he found. He spent time with me explaining all of the different items that need repair and why. He was thorough, respectful and professional.

It is incredible that the only time I received any response from Streamline Services was when I…read moreposted negative reviews about the company. After a number of calls from myself and my daughter to receive a call back, I stated that unless I did hear from someone, I would be taking further steps. Before I posted any negative reviews, I wanted to give your company every opportunity to explain your position. I have all the documentation from both technicians and it appears that the heat exchanger WAS inspected by the first technician on 4/28/26 with no mention of any cracks. I seriously doubt these cracks magically happened in a few days when the second technician did another inspection. You said you stand behind the professionalism of your technicians. If so, which one should we believe. If the first technician had not neglected to turn the gas back on after his inspection, we would not have been aware that there was a cracked heat exchanger. We could have had a potential serious risk of carbon monoxide poisoning. I have also since discovered that the heat exchanger is still under the manufacturer warranty. I am not pursuing this simply because I am a disgruntled customer with a minor issue. This is a potentially very serious and deadly safety situation. If indeed you believe and have stated "the safety of our customers are our highest priority," that out of an abundance of caution, you would send out another technician to show us in person the cracks in the heat exchanger, and not just turn off the gas, scare us half to death, send pictures that we have no idea what we are looking at and expect us to believe you and spend up to $16,000 to replace our heating and air conditioning. This is much more serious than just a matter of closing a communication loop! If it is discovered that you are correct and the other two technicians were not, we need to take the appropriate steps to have this dangerous situation fixed. Thankfully we have some time since we are not using the heat right now. If I do not hear from you, I am considering contacting the Better Business Bureau and Attorney General's Office. I look forward to hearing from you.

I have known Michael and his team for at least 5 years now and I have had them care for all my…read moreheating and AC, humidity control, a/c duct work and sump pump maintenance, repair and installation, and am happy to report MP Mechanical in Timberlake NC has NEVER let me down. in an emergency they are there within a day, and they take responsibility for their work. I totally trust Michael M with my home to take care of our family. I don't think anyone would find better. The vast experience and know-how is amazing too. Steve (Cary NC)

The first company condemned my HVAC system. MP came out the first time and said I needed a motor…read morebut then provided their own second opinion. They sent a different tech and he fixed it with no parts required. a great experience.

Alternative Aire remains my go-to *local* HVAC - not some PE-run chain that rips you off. My…read moreupstairs furnace stopped working and they were there the next day to find a loose wire on a control board. Tech arrived early and fixed it quickly and that (cold!) night I had heat again for sleeping. 10/10

We bought a new unit and as many many others have said it stopped functioning after a year. Getting…read morethem to come out usually takes 3-4 days. They've been here 3 times already and STILL it isn't working. DO NOT use this company. They were bought last year by a big company. Not who they used to be. https://thechillbrothers.com/the-chill-brothers-expand-into-north-carolina-with-acquisition-of-alternative-aire/

Had an issue with the AC at my rental home and my normal AC company couldn't make it and my tenant…read morewas in 90 degree weather. I called Air Quality they sent someone out the next day and checked the system. Came in at the quote they said and they were easy to work with.

Great to work with. They provided a reasonable quote and replaced one of my systems and the air…read moreflow handler. I went with a 2 ton Trane heat pump. Will continue to go to them for all my AC needs. Highly recommended.

Louis is honest , skilled, and dependable. He installed our new kitchen appliances, and made sure…read moreeverything was installed correctly. He also charged a fair, reasonable price. You can tell he takes pride in his work. I have other projects that I need done in my home and I will definitely be calling him. I highly recommended Louis.

Louis came out to my property last weekend and replaced the compressor in my 2.5 ton goodman. He…read morealso replaced a broken window I had in my laundry room. He was very straightforward and kind, would definitely recommend his services. A+ Patrick