The whole experience was great. From the free estimate, to the installation- professional, on time and tidy. And the design turned out better than we had anticipated. Good job CbD read more

I recently purchased a condo that came with zero closet shelving or organizing systems. I decided to get a closet company build the following ones: small utility closet, hallway reach in closet, large master bedroom and guest bedroom closets. In addition I also needed a huge media unit in my living room (~20ft long by 8 ft high) with shelving for all of my books on one of the ends, and another one for my master bedroom (~15ft long by 10 ft high). I wanted to ensure I got the right company to do all these jobs and did extensive research on the 5 main companies that service the Metro DC area: Closets by Design, Closet America, Econize, California Closets, and Closet Factory. Each of them came over to see me, took measurements, submitted their proposed designs and gave me cost estimates. The final decision came down to Closets by Design and Closet America who had the best designs and the best prices. I ended selecting Closets by Design as their designs and finish was much superior, and their pricing was substantially better than that of Closet America. Incidentally, California closets had perhaps a slightly better overall product but it was TWICE as expensive as most of the other companies so the cost was not justified at all and personally I personally found them to be very overpriced. I would like to highly recommend Closets by Design to all the Yelp readers who may be hesitating which company to choose for their closet work. The reasons for my recommendation are as shown below: 1- Their designers are a pleasure to work with. They are extremely flexible and will work with you until the design and closet you are looking for is achieved. The two I worked with were very kind attentive and always on time. 2- No matter what company you choose there will always be small problems. The question then is whether the closet company will own the problem or try to sweep it under the rug. In my case the Closets by Design management acknowledged my feedback and requests, and made the necessary changes until I was 100% satisfied and there were no extra charges. 3- The quality and expertise and installers is also key. The ones I dealt with were absolutely top notch. Walls and floors are sometimes not perfectly straight so it takes a lot of skill to sometimes make things fit the way they are supposed to. My installers did an incredible job and worked on the closet until it was completed to my satisfaction. 4- Overall you will find that top to bottom, from management to installers, you are dealing with a really nice group of people who care about the customer and will always do the right thing. I am EXTREMELY HAPPY with the Closets by Design team and highly recommend them to anyone who is looking for functional, useful, high quality closets at the best price in the market. read more

This was a huge mistake on my part. I should have done more research. First off, the construction, while true, can be taken with you, are about a half inch a piece. Do the math. As you add pieces you lose space. Second, the hype about personal design is not all that it's cracked up to be. Maybe if you get a top notch designer. Mine was not and was a tad insensitive to my needs. Nice person but not that strong. And the real issue is that closet needs don't usually remain static. Everytime you need a change, even a slight one, you are going to be charged as service call. The entire project was overpriced when I later compared it to others. If I could do it over, I would head straight to Elfa and Container Store. Save your money. Now if you have a very large space...maybe... But I was seriously disappointed and though I knew what I was getting, really felt exploited. BAD NEWS! read more

Love my new closet. I had a great experience from design to install. I would recommend closet by design.

I am very pleased with the garage project this company just did for my wife and me. The quality of the cabinets and shelving are first-rate, the price was reasonable, and the installation was both professional and timely. My designer, Stephanie, was patient, very thorough, and a delight to work with. And she made helpful suggestions along the way, both in terms of how to design the project and what options would be desirable. In short, are very happy with the result. read more

Contracted CBD to build a closet. Found the service from the time I got estimate to the installation professional and high quality. I particularly appreciated the two young installers who were polite, responsive, and tried their best to accommodate my demands. The product looks good too. read more

Service was beyond perfect. Everyone was friendly and eager to help. Thank you for a great experience.

Closets by design was amazing, from start to finish! The designer/representative was responsive and worked with me every step of the way. I was very selective and changed the design several times, but he was always there to help out and adjust the design. I shopped around with a few companies and ultimately chose this one because they are a one stop shop and have a lot of options to help you create whatever type of custom closet you are looking for. Going to the warehouse is good so you can see these options in person. The guys that came to build the closet were punctual, knowledgeable, and did a great job. They did not damage my home and left it clean. Once the closet was done I was SO happy! It is even better than I envisioned! I would definitely work with them again when we need our other closets done. Thank you so much for my beautiful new closet!! read more

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I don't mind they overpricing their product, but rude and arrogant consultation in my home is unacceptable.

Great people, great service, great deal! You will never regret it to have them build your dream closet!! read more

We love the finished product. Closets by Design were so easy to work with from beginning to end. They came up with a configuration that maximized the space available in a small walk-in bedroom closet. The costs of finishing options were clearly explained at the beginning. They were prompt on installation and everyone we worked with were personable and responsive. We would highly recommend them for your work. read more

Closets by design is fabulous! This is my second project for them and they nailed it! Very helpful employees. Dena was my designer and she really impressed me. The installers were polite, quick and helpful and finished earlier than projected and cleaned up well after ward. I highly recommend them if you have storage/organizational needs, especially for small spaces and homes with limited closet space. read more

Closets by Design - Washington DC - Home Organization Near Me - Manassas, Virginia

Oleg did a wonderful job designing our built-ins and really captured exactly how we wanted them. I didn't catch the names of the two gentlemen who installed the built-ins but they did an amazing job. My wife and I are extremely happy with how they turned out and we would highly recommend them to anyone looking to have custom work done in their home. read more

Closets by Design - Washington DC - Custom built-ins (closets and drawers). Space for TV. - Home Organization Near Me - Manassas, Virginia

Had to wait a little longer for install thanks to covid, but an appointment was made at purchase and was kept! They kept in touch, confirmed install, and their guy showed up on time and did a nice job with the install. I'm happy with my purchase and would use them again! read more

The product and installation was fine. What I did not like was the interaction after being locked in by signing the contract with the various folks - Teri, Gale and money person to exact - but mostly Gale who had this nice/nasty way. She sweetly tells you what she wants you to know even if it doesn't answer your question then proceeds to try to move you along while not inviting any follow on questions. In general, there was this condescending attitude and exasperation when I reached out after signing the contract to ask questions. Questions were brushed off or answers were short and not comprehensive as they tried to "handle" me. During the design I was told install wouldn't happen for over a month. I said shucks but okay. After a few weeks I was like somebody had to have cancel. You can't tell me they are busy every day for over 30 days. Well trying to get that info from Gale and Teri was frustrating until Gale finally said that resides with another department. I'm thinking why am I messing with you then. Not only was she condescending I think she had no intention of passing my desire for an earlier date to install. When I learned she wasn't who I should be speaking with, I asked to speak to the proper dept and she wasn't too keen to transfer me. The install guy had a bit of an attitude when he picked up, maybe forewarned, but at this point I didn't care cause I was locked in a contract. They would just have to deal with me. After he heard what I wanted, he called me back within 15 mins with a date less than 2 weeks out. Signed contract in July, install was for 2 Oct but after my chat, was changed to 10 Sept. Date change was needed because I had recently moved to this new home and I was going back to work. I could not offload boxes until the closet (2ea) and pantry systems were installed. The last straw was at the end of the install, the tech had a hard copy of the contract, to include the credit card page that was sent in when paying the deposit...very poor security practices. I wanted to pay the balance with my debit card but didn't feel comfortable handing it to the tech so he said an option was for the company to call me. I said great, let's do that. After the techs left I immediately called the company but the money person departed for the day so I left a clear voice message on her machine as to what I wanted. Instead of calling me back they charged my credit card. This last customer interaction confirmed what I've been feeling all along - company's "you should be happy with what I give you" attitude was consistent throughout. Sadly two friends loved the installed but after telling them about my customer experience, they declined to engage with the company and went with two others. read more

Just incredible! My husband and I were super busy- we had just moved into our new home a week before heading off to a trip to Dubai. During that week before vacation, we knew we absolutely needed to get our closet situation in order as soon as possible. We were tired of living out of boxes (and the closet option that our home builder offered was simply a single wooden rod and one long wooden shelf). We got home from vacation- literally got off the plane- and drove to custom closet showrooms. We didn't want to waste any time. We went to a few in Virginia and were unimpressed by the delayed and unenthusiastic greetings we received. Upon entering the Closets by Design showroom, we were greeted warmly by a receptionist and shortly after, a sales representative came over to talk to us about our needs. We wanted something done as soon as possible, so she asked when we'd like to schedule our in-home consultation, and we asked "how about today?"- not expecting it to be possible. However, she made multiple calls to various designers and was able to find someone that could come over later that day. Alan Hanel was the designer that came to our home to help us build our dream closet. He was so professional and knowledgeable. He was a kind and honest person and didn't try to sell us anything that we didn't want. The entire process was very enjoyable. We cannot wait to customize the rest of our closets/living spaces in our home! The installer was also wonderful- he came on a snowy day and we didn't have a shovel (first snow for first time homeowners) to clear the path he needed to walk through to bring all of the heavy pieces and parts for the closet. he actually helped me shovel with an avocado box from costco. he never complained once. true story. He was so nice!! The final product is amazing. The closet is absolutely beautiful, and will be one of my favorite rooms in our house from now on. I never thought that all of our clothes would fit into our closet, and had been searching for an additional wardrobe for the bedroom to give us additional hanging space--but- I couldn't believe it- we actually have EXTRA SPACE to hang clothes! It's a miracle! Wonderful experience, incredible service, high quality work. Wins all around! We're so happy we went with Closets by Design! read more

Closets by Design - Washington DC - north bethesda closet BEFORE - Home Organization Near Me - Manassas, Virginia

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Although it took several months for the appointment, I really love the finished product. I have already recommended Closets by Design to family in Roanoke Rapids, NC. They are excited to begin their upcoming project. read more

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I have to add that as a result of my complaint in Yelp the manager reached out and actually came personally to take all the wood they'd left out of my apartment and added a very small compensation for my troubles, Ronnie read more

Mark B. is a phenomenal installer. His work is excellent! The attention to detail, professionalism and experience are reflected in his work. We are blown away with how wonderful this closet looks in our home! I truly appreciate Closet By Design sending Mark to our home! Thank you Mark!!!! We are EXTREMELY pleased. read more

I did the entire process for my master closet during the pandemic and am very happy with the results. My designer, Prerna, was wonderful and worked with me, answering all my questions and making suggestions. I felt she really listened. The communication throughout the process was great. The installers arrived on time, wore masks, and were respectful of my physical (person and built) space for the most part. They did leave some stains on my carpet, but whatever it was came off when I used the carpet cleaner. All in all, I'm super happy with the experience and the outcome! read more

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Very well done. My closets are beautiful. From the first visit where they measured and provided the estimate - everything was clear. No hidden surprises. Will use them again for my kitchen pantry and drawers. read more

They did a great job installing for our project, very professional guys that came in and installed over a 2-day period. The designer who came was very thorough and knowledgeable and got us a product we really enjoy. Overall I would highly recommend, and it seems they are quite popular as there is quite the demand for their service right now. read more

We moved into our new home last March and Closets by Design is the only group/contractor that has delivered as promised. The quality of the material and install was great. The entire process was straightforward and managed effectively by Ron T! Chuck read more

The designer wad very thorough in her planning, she listened to my desires, offered some helpful recommendations, and created a very nice design. The installer actually arrived early, was very accommodating, and did a quick but detailed job. Very pleased with the results! Both the designer and installer were very professional and wore masks. There definitely was a delay in the scheduling of the job due to COVID, but totally understandable due to the logjam of requests. Definitely worry the wait, though! read more

We have used them for several projects so far and plan to do two more projects with them. There designer was very good at understanding what we needed and the installers did an excellent job. I highly recommend! read more

Well worth the cost.. My closet is so organized now. The quality of the materials is top notch. You get to design to your own needs. I absolutely love it. I took an extra bedroom and turned it into a walk-in closet. Love it!! read more

Consultation was scheduled quickly, and the consultant was very helpful in suggesting designs/layouts to get the most out of my reach-in closet space. Installation was on time and efficient. Price was comparable to other vendors in the area, especially when including demo. Will definitely use them again for pantry/kitchen area and any other future needs! read more

We couldn't be happier with our new closets. Closets by Design has been excellent from start to finish. Our consultant, Nancy Wright, was very helpful and patient in getting the right design for us. We compared 3 different companies and pricing was very similar with each. Devonte completed our installation and he was very thorough and conscientious. I highly recommend. It is a splurge - but worth it! read more

I am thrilled with the service and work that Closets By Design did. Maria gave me great advice on how to make the best use of the space I had and followed with my questions and concerns. The fellows who installed the closets were professional, timely, and neat. I would definitely use them again and recommend you do too! read more

The worker's were on time and very professional. Did a fantastic job and followed the instructions on the designs to the letter. If they had a question they would ask before continuing on and just doing it. We are extremely picky patrons and the finishing work was incredible. As a note we just had are hard wood floors installed and there was no problem with removing shoes by all! From the designer to the workmanship we were satisfied. We are planning on more closet space creations soon! read more

Tremendous addition to our newly built home and a great value for the money spent. Highly recommend this great American company for any construction design plans you may have in mind for your home. read more

Creative and thoughtful designers. Installation was quick and the job was done right the first time. Closets look great. Would recommend without hesitation. read more

We had our Master Bedroom closet installed along with cabinets in our laundry room. Everything went well and we are very pleased with the value and the enhanced efficiency of storage. read more

Have used Closets by Design for four closets and have been very happy with the whole experience; from the appointment, to the scheduling, to the install. Strongly recommend. read more

Very positive experience. I wanted to add some built-in bookshelves into an alcove in my office. Maria provided options and recommendations and took measurements. Jose and Zack were my installers and they were careful and detail oriented. Highly recommend CBD near DC (Manassas, Va.) if you have a project you want a bid for. read more

Love, love, love my new closet! A designed closet has been on my wish list for many years and finally it's done. From the search process to installation Closets by Design provided excellent service (courteous and friendly, punctual, professional, quality and custom material at affordable prices, and no gimmicks). Our designer Micheal B. heard my desires and frustrations of feeling unorganized and lack of easy access to items. He designed the perfect plan and we definitely appreciate that he didn't play the price hike/pressure sales game. My husband and I removed the old shelves and painted the walls that saved in cost and time for the installer. The installer Brian arrived at 9a and was done by 1:30p. When I saw the final work, I was beyond pleased and excited to move my things in. Thank you "Closets by Design Team" for your excellence from start to finish on my new personal retreat! read more

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During a time of uncertainty, they are still able to maintain their great work ethic. Where one Closet competitor did not even return my call for an estimate, Closets by Design not only reached out immediately, the designer not only came to my home with a mask on..., but she was very respectful of my home custom of removing her shoes. Andi was very attentive. Her professionalism and expertise was impressive. The quality of work and looks of my guest room closet is just gorgeous. I highly recommend. read more

They provided an amazing service. We needed a built-in with a Murphy bed and a desk. After talking to Prerna (designer), she immediately knew what I wanted, provided feedback and designed an outstanding built-in. I checked with multiple companies, and they had the best price by far for the same quality. During installation day, the installers were right on time, took care of everything and made sure everything looks as it should. I will do any future work with them and especially with Prerna! read more

Excellent quality, excellent customer service. The sales representative did an amazing job of what I wanted. The closet turned out beautifully. read more

Great job. Couldn't be happier. Everything is so organized, much easier to find things. Very professional.