The customer service at this location was terrible. The girl (Luz) behind the counter was very rude…read moreto my sister-in-law when she was asking about replacement wipers. The girl behind the counter acted as if she didn't want to help at all, like my sister-in-law was bothering her and keeping her from whatever else.

I was helped by a young man named Alex and he was great! Very knowledgeable and spent a lot of time…read morehelping me. This was actually the second time I was helped by him and now this is the only place I go if I need anything for my car. Thank you so much Alex!

My dad purchased new headlight bulbs for me here last week. When we put them in, I didn't feel like…read morethey were bright enough for me (I have bad vision lol) so he contacted S P for an exchange and the service was honestly impeccable. They ordered new, brighter bulbs for us. My dad was very pleased with the customer service and what they stand for which he is saying something because he's very hard to please lol. We will definitely come back here for any of our automotive needs!

The older male employee yelled at potential customers while I was in my vehicle looking up engine…read morespecifications for a potential purchase. I don't recommend going here - there are plenty of other options near by.

It's an old school auto parts, not some huge chain. I have a '53 Chevy truck, and they have parts…read morefor my small block. Anything they don't have in stock, you usually get the next day from their warehouse. They know parts. Not just how to use a catalog-

This most have been the easiest place to go to when I needed a new car battery. As I don't leave…read morethe Martinez area, I had to do my shopping around. Yes, I have triple AAA but there cost was well over $300 for my battery and installation. The store itself is pretty small, the battery selection was not that great and the shelves looked a bit empty. Definitely smells like an auto store. I was able to go on to their website and find the battery I needed at the right price. The cost was about $175 with a $20 deposit fee that was returned when I gave them my old battery. Since ordering it online, I thought it would be quicker. When I went to go pick it up, there was a mishap and it took the poor employee forever to find it. He went back in to the warehouse and looked for it, talked to other employees, and come to find out. It was on the shelf of the store..... I could have pulled it. Anyways, don't expect much. Come here for your car parts and leave. They definitely do not have any special parts you may need. They did advise me to head over to the dealership as it may be the only way to get this piece. Thanked him for the advice! There are a bunch of teenagers that work there so I'm not sure how knowledgeable they are about cars. But I can always be wrong.

O'Reilly is by far the most helpful auto parts store I have ever experienced…read more I come here in every so often as needed. Wiper blades, fuses, oil, etc. Last weekend I ran in here with a photo of the exact diesel oil my son uses on his truck to grab an extra quart. The moment I walked in Elih looked at the photo and he and another gentleman checked everywhere, gave me full attention and were apologetic when they only had it in a gallon size. Friendliest service! Thanks guys! Gallon it was! I was in and out so fast. When I need something automotive, this is where I go.

Customer service is terrible, I can't tell you how many times I've walked into this location and I…read morebelieve it's the manager that has helped me numerous times ONLY at checkout and of course makes me feel like "I'm just a dumb girl what do I know" has never greeted me when walking in nor asks if i need help finding something (which he absolutely doesn't have to but would be nice rather than wasting my time walking around... I hate to ask bc then he talks to me like I'm stupid) I've also been sent to the Pacheco store for items Martinez didn't have in stock... leave the store and head to Pacheco to find out they don't have it either... purchased the parts elsewhere and for cheaper. I have no complaints towards any other employees, he also talks down to them in front of customers. If I need to get something here I'll drive to the Pacheco store instead otherwise spend my money elsewhere where I feel welcome

I work for a Bay Area plumbing company & we had a vehicle that had an issue with an add on fuel…read moretank & they walked us through the whole process & had replacement installed in record time. I was very pleased with the excellent customer service that I received from the employees at Bill's & will definitely be a repeat customer.

Recently bought and had installed a lumber rack for my truck Brian was very helpful, professional…read moreand friendly . I would definitely use them again

Best service. They are super polite, willing to help, very educational and kind…read more I've been to this location about three or four times and any time I've had a problem whoever is at the desk has always been willing to help and support me. Honestly, the workers here should be provided with tips because they are doing sometimes a mechanic's job. They aren't pushy about buying products rather trying to make sure that the problem is fixed and I really appreciate that. Kudos to you all

Will is the actual GOAT!!! He jump started our car in a DIRE time of need (in the pouring rain, on…read moreNew Year's Eve, in the parking lot of 99 ranch) and was such a kind soul. I would absolutely buy anything and everything from this location, they're incredible and truly saved our night!!

Went in looking for a part for my trucks hard folding cover. One of the employees came to meet me…read moreand asked what i needed. I showed him and he said i'll be right back. He snapped the piece on and said no charge. I bought this cover from them five years ago and i wasn't asked for any paperwork. This is a great company with awesome customer service.

Great customer service! I came in with a small leak in my camper shell. Victor went over all my…read moreoptions and costs. I will definitely be back!

This place is warm and friendly…read more Stephen at this Autozone was awesome. Okay, let's face it changing wiper is typically no big deal to replace until you own a 2017 Toyota Tundra. Wiper blades are specific to this vehicle and are not easy to locate at many auto parts stores. Stephen went completely out of his way to find the right blade for my vehicle. I highly recommend this auto part store.

I was in there today, 5/20/26. Just looking for some AC juice. Everything was normal. Guy answered…read moremy question with a very reasonable answer. Then as im leaving he calls me back, accusing me of stealing. And i asked him if he thought i was stealing. Big fruity boy was like ooh i didnt know. It was so uncomfortable. My used up worn out work gloves made you sus.? What.? Cuz i have dreads.? Atleast the girl with the colored hair was a sweety pie. Autozone, do better. And he was slouching on the counter when i came in not one ounce of welcoming energy.

Everything I need.They have and customer service is awesome. The place is always clean.The people…read moreare always nice and they have everything you need, right there.Call ahead of time.They have it right in the front.And they take my credit card.Thank you

Takes twice money and send never parts. Money is Hobe and lost. PayPal don't ccept any reclaimread more

I think this location suffers greatly from scheduling issues and inefficiency. That being said,…read morethis review is for the excellent performance of Candace at the front desk. She kept her cool under pressure and was very helpful, knowledgeable and down to earth. There was a very long line of people when I came to pick up my car. One "Karen" ignored the line and berated Candace about a service issue that resulted in her having to go to Big O Tires. Candace handled this person like a complete pro. Kept her cool and allowed the customer to vent and storm off. There was no way to the customer's irrational anger, Candace remained the perfect balance of listening but staying on task with the customer she had been helping. More people like her, please!

The staff here are friendly, but there's a serious lack of technical and diagnostic skill. I…read morebrought my daughter's car in for an A/C system diagnostic. I had an appointment, but when I arrived, I was told they were backed up -- so that meant a long wait. After the diagnostic, the service advisor told me the compressor was bad. He even double-checked with the technician to confirm that the relays and fuses had been tested, and the technician said they were good. Fast forward -- I took the vehicle to another shop to have the compressor replaced. After installation, the A/C still didn't work. I mentioned what Pep Boys had said and asked if we could do some basic troubleshooting. Within minutes, we found a bad relay -- something that should have been tested immediately. A quick test, the technican could have easily done was I swapped the A/C relay with the fuel system relay right next to it, and sure enough, the compressor came on and the engine died 10 seconds later. Extremely frustrating experience. A simple, basic test was completely missed, leading to unnecessary expense and wasted time. Friendly people, but I won't be trusting them with diagnostics or servicing any of my vehicles.