I'm setting up my living situation for extended stay traveling and the Clutter Crew, Brandon S. and his team, came to pick up some of the stuff I planned to put in storage. They were very helpful, friendly, and went above and beyond. Overall I'm still getting used to Clutter. Hopefully taking items out is as good as putting items in! read more

Clutter - Clutter Team, Brandon S., Esteban, etc. - Self Storage Near Me

Hulland, Torez and Eric were top notch. When I needed to empty out my Clutter Storage due to the exorbitant prices I was paying monthly, they arrived promptly to deliver my items back to my home. They worked VERY quickly so that I wouldn't be charged even more fees for the delivery, as Clutter charges a fee for delivering one item or all your items PLUS the labor per hour for handling those items. I am so HAPPY to be rid of my Clutter storage unit. Hulland, Torez and Eric were great. read more

Clutter - Torez, Hulland and Eric. Great movers. - Self Storage Near Me

Worst moving experience of my life. Have to be out of the house today. They came Wed & did one room. Came back yesterday and did a few more rooms. Now my things are in the garage and back yard and I'm turning over the house tomorrow. They say the next available appt is Sunday. There is ZERO customer service - only an Indian call center. Hey Chris G, since you reply to everyone here saying you want to help then call me & actually help. Your company has deserted me. ---/ Exactly as I thought. Chris G is a bot. This company has no real employees, only an Indian call center and fake AI bots. Scam. read more

This company is the worst. According to the service requirements we must amend or edit our items to be delivered 48 hours prior to the day of delivery. However, when we abide by the required time frame we get penalized. First my wife and I attempted to do this several days in advance of delivery. We only needed 26 items to be delivered. Somehow it wound up that all of our items in storage were scheduled for delivery. We caught this error on the Saturday prior to the delivery date. Well within the 48 hour window. There was a problem doing this online so my wife spoke to a customer service representative who assured my wife that she understood what the problem was and she told my wife that she'd remedy the situation. However, come Monday nothing had changed, nothing had been amended. Subsequent to that we spoke with several representatives who all claimed that this issue would be handled properly. Each time we spoke with a different representative we had to explain from the beginning what the issues were and told each of the representatives who we'd spoken with previously. This is outrageously bad customer service and is extremely frustrating. Our request for only 26 items for delivery was somehow ignored. Most of the contents of our storage unit were delivered and now we're being charged for the full amount! I don't mean this to sound disrespectful to the representatives in India but they're ill informed and apparently mostly inept. This company is like an octopus with many arms but there's no brain coordinating the various departments including online intake, outsourced representatives in a foreign country and the warehouse and delivery teams. It's outrageous and poorly executed. Now we're being charged an exorbitant fee for an error that could have been avoided even though we followed that parameters as requested by Clutter. Just awful! read more

Cliberman, Javon, and Freeman were excellent movers. They were fast, professional, and made moving as stressless as can be. We did have an issue with the Clutter email telling us our move time was at 5pm when it was actually 9am so we had less time to prepare and had to rush. -Nigel and Diana read more

Clutter - Our movers - Cliberman, Javon, and Freeman. Thanks, guys! - Self Storage Near Me

Chris and Robert slayed it!!! This company uses highly trained movers that care about doing a good job. They had energy, experience love for your items and all kinds of integrity with good strategy to work smart! Best move of my life, Thank You Clutter! read more

Clutter - Use this team! - Self Storage Near Me

Be careful doing business with Clutter. They make misleading claims and do not honor their promises. First off, their posted sizes do not list the 4' height of your storage, which is not comparable to the 8' + heights of normal storage units. I was a customer from 2020-2023 and when I signed up I was promised a free final delivery. I was not given a total estimate before my final delivery and was then auto charged $251 + $78/hr for the appointment. When I filed a claim, the "trust" representative refused to honor the promotion saying "Clutter's Terms of Service clearly outlines that no promotion or rate is guaranteed indefinitely." This is not listed anywhere on the website FAQ and I am still wading through the terms of service for this citation. Free final delivery is still the current promotion advertised on the website (see attachment.) Additionaly the representative acknowledges that I had even confirmed with a previous "Trust & Safetly" representative in 2022 that the promotion would be honored, when the prices increased on my monthly rates. I would have closed my account at that time otherwise. Apparently promises made by "Trust & Safety" representatives can't be trusted. I will say that the two movers I had for my final delivery were great, quick and efficient, but the company's borderline fraudlent business practices get 0 stars. read more

Clutter - Free final delivery offered right now on clutter com. No mention that it isn't guaranteed when you actually request final delivery. - Self Storage Near Me

This was my first time using this company & due to the professionalism of their team, specifically Donald & Lorenzo, I'm certain it won't be the last. I highly recommend Clutter for the convenience of their service & the price. It was smooth & they kept me fully informed of every step of the process. Thanks Clutter! read more

We essentially paid Clutter to damage and dirty almost all of our furniture. We moved our one bedroom apartment, and while the movers were very nice, unfortunately almost everything they moved got damaged. Our dining table, a storage cabinet (completely broken/parts lost in transit), desk got screwed up, couch is totally dirty now, and they damaged our dresser as well. This is totally unacceptable. Do not use. Please see the images for proof! They also left all of the blankets at our house; what are we supposed to do with 7 extra large moving blankets?? read more

See all

Had another great experience with Clutter. Kelly-Ann, Howard and Hector were all amazing. They dropped off what I needed despite being on a. Very steep hill. Very communicative and worked quickly. Will absolutely fecommen read more

Clutter - Hector, Howard & Kelly-Ann - Self Storage Near Me

Clutter sounds good in theory - easy to book, reasonable prices, option to pack for you. However, the day before the appointment they delayed our pick up by a week. This left me with no time to organize any alternative service. Next time I'll pick a company that will actually show up. read more

hidden fees, unhelpful customer service. Make sure you won't need access to any of your things until the contract is over. they will hold your things hostage and charge you hundreds if you want to grab anything. save yourself the hassle of going back and forth with their unhelpful customer service ring and set up your own movers and storage unit for a fraction of the cost. It's what I wish I did. read more

prompt response. kept us abreast of timetable. came at expected time. the guys were super pleasant and knew their job. very efficient. I have NOTHING bad to say read more

This company is the best in moving and storing. They will wrap your items with care. They are very organized in how the load up the truck, kept me informed of additional fees when I had more items that needed storing. And when they brought my items, they were exactly the same. Big stuff read more

This service is very good for anyone who can afford it. Unfortunately I had to trim my costs this year as taxes and inflation is getting out of control. I have 4 stars only due to the cost. read more

They charged me lots of hidden fees I wouldn't advise storing with them unless you want to pay over $1,000 for only a couple weeks of storage. read more

I used clutter a few years ago and they were TERRIBLE and expensive. My two movers broke my large dyson fan and chipped my bed frame. Clutter did nothing about it. read more

I was a loyal customer to Makespace now Clutter and used them since 2021 and even referred friends. They very clearly damaged my $900 TV in storage or the move back to my residence and when filed a claim, only marked it as minor damage still usable....when it very clearly had a bowling ball dropped on it as it a total loss. Their resolution? $26 refund because the TV was $26 pounds. We pay a high price for the movers and the storage units to not have any sort of compensation in return when they were at fault. Do not recommend using Clutter at all. read more

This company literally just destroyed my life. I hired them to move me and they either lost or stole extremely valuable old family relics including jewelry. There is now a huge grand theft case with the LAPD on it and I have been spending every day in court rooms filing paperwork out to sue them. This company will DESTROY your life and I would give anything never to have done business with them. read more

SAVE YOUR MENTAL ENERGY - AVOID STORAGE AT ALL COSTS. Sure pickup is easy, but not worth the hidden costs & fees to keep or escape. They lost and damaged my goods, only paid me half of the damages worth, even with insurance. On top of that, I was fooled into paying for storage I didn't need for an entire additional month due to their confusing copy which made me believe I had to schedule an exit on a new billing cycle day. IT TURNS OUT THEY DO NOT PRORATE YOUR LAST BILL - BEWARE! I am not a mf grandma and I read everything cause I am not tryna waste my money. They need to do a better job of communicating. Customer service is non-existent beyond the FAQs they keep pointing you to. I asked a manager to call me within 48 hours, and never received a call or message. Don't get bamboozled like me into paying for storage you don't need because of their bad copy. Don't trust them with anything breakable or that you might miss if it were to go missing. Don't trust them. Instead, save your worries and hire a different company and arrange for storage yourself. read more

I'm 7 months pregnant and needed to store my things while I focus on the baby before we expand to a larger home. I've always moved myself but Clutter came up as an option during a google search. I was updated frequently in prep for moving day and even when my appointment was involuntarily moved, it was for a better time that allowed me to sleep a bit longer. My arrival window was 11a-2p and Luis and Brysen showed up just before noon. The app let me track their location and I received texts alerting me to their eta. When they came, I showed them what all was going vs staying and they immediately started calculating the number and types of boxes and materials needed. Then they got to work, packing and carefully wrapping the items I didn't pre-pack and assessing weights to know what they could do solo career together. Luis took lots of pics and kept recalculating space since there were items already in their truck. However he and Brysen assured me that they could call for another truck if space were to become an issue. I ended up needing a larger storage unit, and Luis kept me informed along the way, checking to ensure I was comfortable with the pricing and size. Which by the way, so affordable! These guys were so friendly and pleasant, I mean, wow! They even helped me carry a few items down the stairs that I later decided not to store. They worked well as a team, and within 3 hours, all of my belongings were neatly packed on the left side of a shared truck. Thanks guys!! Great work! read more

See all

Absolutely terrible customer service. Better to find your own storage facility and be in control - clutter makes promises they do not fulfill and they lie about what their service covers. Additionally movers broke our gate and we have to file a claim. They outsource all their calls and you can not get any assistance if you need to make any changes. Do not use under any circumstances. We made the mistake. read more

Hulland and Anthony were super professional, kind, funny and fast. Would definitely hire this team again if I had the choice! Great experience and they even finished before the estimated time even with problem angles and big furniture. So happy the day is done! read more

Clutter - Hulland and Anthony were super professional, kind, funny and fast. Would definitely hire this team again if I had the choice! - Self Storage Near Me

DON'T USE THIS CLUTTER MOVING - FIND ANOTHER MOVING COMPANY! This is my second time using Clutter and they have since gone downhill from how they run the company. They may have a good app to track the truck, but that's about it. I recently used them to move from one house to another in Los Angeles and they somehow figured out a way to lose a box of valuable furniture. How do you lose a box if you are only moving one person's belongings directly over to their new house? I then tried calling their "customer service" who are all offshore based and know absolutely nothing about anything. After my 7th attempt, I finally spoke with someone in the US who ultimately said they checked with the movers and they don't remember... of course they don't. Additionally, the movers are not trained very well in how to package furniture for a safe move - they haphazardly put boxes together and just dump large items in them. Furthermore, they have a lot of hidden fees so you should beware of their unscrupulous marketing tactics. There are plenty of better, more professional movers out there. I now have to spend way more money replacing the items they lost - GO ELSEWHERE IF YOU DON'T WANT YOUR ITEMS LOST AS WELL! read more

This was the worst moving experience. A lot of my stuff was broken from a 75inch TV to storage containers and drawers. They refused to pay for it if you don't buy their insurance. I shouldn't have to pay extra for insurance to assure my items are handled with care. The movers left my mattress in the living room because that makes sense ? Worst mistake ever. It cost me more than expected and also have to replace an $800 TV. Do not use Clutter service. There are better ways to read more

This is THE WORST company *DO NOT USE!!!* unless you want your stuff ruined, lost, and unless you want to be charged hidden fees left and right!!!! I'm not the type of person to write Yelp reviews but if I can save you from using them, it's worth it. Clutter has completely ruined my most expensive items (you can see in the photos- my pottery barn media table is wrecked, my CB2 coffee table is destroyed, my Restoration Hardware bedframe wasn't packed properly so now there's dark spots and dirt all over it, the list goes on.) They are horrible... On top of that, they came to put all of my things into storage and the Clutter movers told me that they didn't have any tools with them because their powertools had been stollen so we needed to wait for another Clutter team to meet them so that they could get the tools they needed- I was then charged for TWO extra hours. Not only that, but I was ASSURED that I was in a 5x10 and before my Clutter team left they said everything still fits- and then I got a notification and the billing statement that they upcharged me for a 10x10. On top of all of this they changed my appointment time multiple times and weren't accommodating at all and instead, tried to charge me an additional $100 fee. After I took my stuff out of storage with them, they never delivered my art piece so that's completely lost. Honestly just the worst experience that is now going to cost me time and money to fix. I wish someone had told me not to work with them and I work in social media and I have already told influencers that I work with NOT to work with them and already convinced my friend to cancel her upcoming appointment with them so hopefully this persuades you to do the same. read more

This was the worst possible experience I've ever had with a moving and storage company. They damaged thousands of dollars of our furniture while it was in storage, and lost all of the hardware for our bed and claimed that they delivered it all. They denied several of our claims and when you file one, they leave no space to write anything to explain what was damaged or missing. How can they accurately assess a claim when you are unable to provide any information? We had to buy a new couch since they ripped ours in half somehow. We paid $1500 for the couch they broke and they somehow thought that $150 to replace a couch is sufficient. How is that possible?? You charged us for both moves and almost 800 per month for storage, break tons of our furniture and have the nerve to barely give us enough to replace anything! The moving team that they sent to pack and store our stuff was nice, but one of them showed up extremely ill coughing and sneezing the entire day and didn't even wear a mask. My wife and I felt extremely uncomfortable being in our house with our newborn given how sick he was. I wish we had been able to stay in and supervise. When they were done and left, I took one last sweep through our house and realized that they forgot to pack up two closets!! They had already left so I was stuck there until 1am loading up my car trying to get it to fit inside my car to get it to our temp housing. When we tried to follow up with clutter the next day to let them know about the situation, they sent an email that was extremely dismissive. I will never ever use or recommend clutter to anyone who is looking for storage or moving solutions. read more

This was a really bad experience. They broke a bunch of my dish sets and they were clearly marked fragile. They never brought back the two most expensive items my rug and my coffee table. They denied my claim for breaking my dishes and said I packed it. So rude. Also . According to the paperwork app they are "lost" rug and are not taking any steps to refund or find it and deliver it to me..::NOT worth it if they ruin and take your things. read more

See all

I am so extremely disappointed in Clutter. Long story short, they assured us their $1,059 drop off fee would accommodate our move from Los Angeles to San Francisco. And it turned out that Clutter representative we talked to on the phone, was wrong. We ended up having to spend an extra $1,042.03 on top of Clutter's $1,059 fee. They basically doubled our moving expenses and brought upon more inconveniences at the promise of "making things easier". After I filed a claim, they offered me a $70 compensation.... Details: We had talked to a Clutter customer representative on the phone, and she misinformed us at a great financial cost to us. She told us that although we have our storage items in Los Angeles, Clutter can drop off our things to any location, as long as Clutter has a working location in that area. I asked her specifically, even with my items in storage in LA, can it be dropped off in San Francisco? She said yes. I told her that other Clutter customer service representatives have misinformed me before about other topics, so I asked her to double check to make sure this is true. She said she can assure me that this is true, and she apologizes that there was misinformation about other topics prior. Then, when I scheduled the Drop Off appointment, it would not let me drop off in San Francisco, saying it was out of Clutter's service area. I called to confirm again, and was told that Clutter could only drop off in the Los Angeles service area. This meant that the $1,059 that Clutter is charging me, is a hefty sum to pay for not bringing it to it's final destination, when it was promised that this would be the case. I ended up having to pay Clutter's $1,059 drop off fee, $645.38 UHaul fee, $296.65 in gas money for the UHaul, and $100 for new movers to bring my storage items from the UHaul into the San Francisco apartment. Not only is this a huge financial burden, but it was also devoid of the convenience that Clutter promises. I had to ask permission to have the UHaul drop off the things at a friend's house, reserve and pick up a UHaul truck, plan for movers to meet me at my San Francisco apartment, and have my husband drive the UHaul truck for 6 hours for me, then drop off the UHaul truck. What a crazy amount of work for so much money!! read more

Too costly per month. Can't add or remove items without significant cost. I would not recommend d Clutter to any one. Moving staff was excellent but my furniture was received broken, very dusty. Boxes smashed, I WOULD NEVER recommend Clutter to anyone. read more

I've used Clutter twice now. Once to store stuff and now to return and store stuff. The workers, Anthony A. and Javon R. did a fantastic job with our stuff. They showed up on time. They were extremely professional and delicate with our belongings and wrapped everything up. They were very friendly as well as they were fast in wrapping and packing our stuff. It was also nice getting to know them a little too. I genuinely enjoyed the Clutter services and their workers. I love than I can go online and see what I need too. Would highly recommend them again will use them again for our next move. Thank you again guys! read more

Clutter - Anthony A. and Javon R. - Self Storage Near Me

Please do your research with this company to avoid yourself a devastating and very costly experience with poor care of your belongings. I wish I knew they were not BBB accredited and that I had read the reviews here, it seems I am not alone and I feel so bad for the others on here that received the same poor service. I have used this company twice to store and move my furniture and belongings. I should have learned the first time, but because they went under new ownership I thought they would have changed for the better. The first time I used them, the condition of my furniture as it was returned to me was so poor that it couldn't even be professionally cleaned or fixed and I had to actually throw it away. A badly stained and extremely dusty couch and chair (they left blue and came back the color of soot), a dining table that was so scratched up it looked like it belonged in a garage for tool storage, a scratched up coffee table I had to just give away, and you get the picture. The second time, the movers themselves were fine. The company tells you that you are paying per square foot of room in a controlled temperature container for storage. You can pick them up or have them shipped or delivered to you at any time. What they don't tell you is they were stored 3 hours away from where I lived (I live in Los Angeles) so I had no choice but to use them to deliver my belongings to me, which was very costly for just a few items and didn't decrease my storage cost even though boxes were removed from the space. Soon after, I ordered for my entire "container" of storage belongings to be delivered to me on February 1. But when they arrived, they were missing 2 large furniture items and a dining chair. They told me that dispatch was "checking the warehouse". So I was paying for storage of furniture that was missing, not with the rest of my belongings in the same area. They promised to deliver them free of charge when they were found. As if I was going to pay another $800 for them to be delivered to me. Then I was told I needed to sign the document that said my items were delivered and my order had been completed. Nice try, not happening until I get all of my items. On top of that, several items were damaged, including an expensive lamp that THEY wrapped and boxed, a tv console that someone pulled the doors off of instead of sliding them off, which broke them so that they no longer stay on. I will probably get $10 for that. They are no longer functional and I will have to get superglue to keep them on the console so it at least doesn't look like a piece of trash, the back of one of my couches is ripped on the corner- less than year old. I guess there was an option for me to pay for additional insurance on my items that I did not take advantage of, so I only get the basic $1 per pound of damaged items. So that means if a lamp is 10 lbs and you bought it recently for $250, it arrives broken in pieces, you are only getting $10 reimbursement for it. This company is a scam. They add on prices, keep fine print so fine that you can't see it. I trusted them with my valuable belongings and made a big mistake. Why would I pay extra insurance for a company that claims they will take good care of your items? All I have gotten is "I understand your pain" from multiple customer experience workers, which is extremely frustrating when you know it's a script. Today, 2 of 3 of my missing furniture items were supposed to be delivered between 7am and 10am. I took work off again because they require you are there to receive the delivery. At 7:07am I got a text that the delivery has been canceled due to logistical problems. Customer service says the soonest they can come is in another week. So, here I am, missing another day of work pay and no table for my family to eat dinner at for almost a month. Beware of this company unless you don't care how your belongings are cared for and you have a lot of money to waste. read more

I didn't know anything about the company, until recommend by our realtor. They are mover and storage company and bulk trash hauler. They came & wrapped and hauled all the stuff we needed to move. The coolest part was how they took pictures of everything with iPhone and took an inventory of everything we had. Two man team was strong and courteous and efficient. They were awesome to work with and we will use them again. It was nice that they hauled bulky trash items which we didn't know what to do with for a fee read more

After guaranteeing me a completely FREE return (see my last review for details), Clutter sneakily charged me $171 without my consent. If you can't afford unexpected bills and complete bs like this, avoid Clutter like the plague. read more

Clutter - Screenshot of email from Clutter - Self Storage Near Me

I am posting part of my conversation with Clutter today for the public to see. This is a snapshot of what I have had to deal with over the last 3.5 years. I'm sure it speaks for itself: "I will follow up with the letter from my lawyer. As I'm sure your legal team has informed you I will no doubt get the rest of my money back in small claims court due to your legally binding written agreement with me. Then the larger lawsuit regarding my medical costs and pain and suffering that Clutter is liable for will be filed. I will then take things public to ensure your unethical practices get the attention they deserve." read more

They left the back of their truck open while loading my stuff and my $1200 bike was stolen. They offered me $15 and told me I should have bought their more expensive insurance. I left a bad review they offered me $500 and an NDA to remove my review. This company is garbage and pays to remove bad reviews. read more

I was in need of an all in one service that helped with not only moving my heavy items, due to recent back surgery, but also storage and soo happy I found clutter. Not only was it super easy to schedule the appointment and have customer support at any time to help prepare the move, the team once they got there was even more exceptional than I could have thought! Anthony and Jose were AMAZING. Not only were they professional, easy going and did everything I asked of them, they were so easy to talk to. Even though it took them 3 hours to get everything done, it only felt like 1 hour! I thoroughly enjoyed my experience with Clutter and Anthony/Jose really did a great job. They helped manage my inventory and provide feedback on how I can maximize the efficiency of Clutter storage. Overall 10/10 could suggest these guys more! Thanks again! read more

Clutter - Jose and Anthony from the Clutter team! ALL STARS!! - Self Storage Near Me

5 star reviews are pushed onto customers by company in the middle of your appointments. I praised this company Once upon a time, when they were first starting out. The customer service used to be excellent. This is no longer the case. This company has gone so far down hill. There is no longer a way to contact the company about an issue with your account. Only inputting a request for them to contact you. And customer services will not even respond. Sad to see companies no longer caring about customers, this is how to lose a customer base. read more

PLEASE BEWARE!!! They use bait & switch pricing!! THEY'RE STORAGE UNITS ARE ONLY FOUR FEET TALL! You will definitely go over the size of unit you think you need. This isn't information that's disclosed either. They'll schedule your appointment with the intention of carrying over to day two and that an additional $1k+ charge just for showing up! Their operations and scheduling are trash. I spent almost $10k and they broke four pieces of furniture. Please for the love of God do not give them your money. Their algorithms are gonna screw you over and they don't give a rats ass that you're now in a financial bind. They're greedy and their resolutions are laughable. Save yourself and avoid avoid avoid. I'm making a YouTube video that's gonna dissect it all but it was the worse experience ever and they barely did anything to fix it! P.S. Turn off "Yelp Sort" and show "Newest" reviews. You'll see what I'm talking about. read more

Erinn and and Cristian were awesome! Absolutely friendly service and professional. They were very careful with my items and communicative each step of the entire process, from arrival, following steps on the clutter website, and through loading up my final item in their truck. I had just moved from Palm Springs to Hollywood and needed a few items stored, due to my work schedule, I don't have time to rent a uhaul, load, unload, find a storage unit near me, etc. too much of a pain and takes up way too much of my time! Clutter was great because it was all online, easy to setup my account and get a quote for the amount of space that I might have needed. Turns out, they were able to fit my items in a smaller storage space saving me around 50% of what I originally thought my cost was going to be monthly. I cannot wait to recommend this service to any and all friends in the area who are looking for extra storage. read more

Clutter - Self Storage Near Me