Tyler Jamison Tylor Johnson Brandon Espino Were great will strongly recommend with definitely recommend to family and friends very professional and oack my items with care, packing completed in a timely manner. read more

I would give Clutter 0 stars if I could. This company is a complete scam when it comes to their delivery service. I scheduled a delivery and specifically asked for a 1 PM - 5 PM time window with their customer service. I was told multiple times that they will do their best to accommodate my needs. However, I still got the message the night before that the movers will be coming in the morning. I called and contacted customer service multiple times about this situation but the driver still showed up early in the morning while I was not at the property. They unilaterally CANCELLED my delivery and slapped me with a $200 cancellation fee. To make matters worse, they told me I couldn't even attempt to reschedule for another 48 hours, leaving me without my essential items. Their customer service is a joke--they promised me they would call me back on updates but THEY NEVER DID!! This is predatory behavior. They ignore their customers' requests and just to collect cancellation fees. If you value your time and your money, DO NOT USE CLUTTER. I will be filing a complaint with the BBB and disputing the charge with my bank. Absolute nightmare experience. read more

Thought we would use them again to love my mother for a construction project! Very professional, super efficient. We had Dom, Dana and Will today! Gotta love calling a company and getting exactly what they promise! Thank you Clutter for taking care of a very delicate situation read more

Clutter Storage - Los Angeles - Dana was super cool and smiled the whole time! - Self Storage Near Me

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From tip to tail, one of the worst experiences I've ever had. Lost half my stuff in storage, needed to get a lawyer to threaten to sue before they miraculously found it all..just awful. read more

I will never use this type of storage service. If they do not find or break your items you will not be fairly compensated. I was a customer before the buyout and neither company was fair to customers. I have so many items stolen (I.e. LV purse) from my boxes that they could never be replaced. Also, those items that you didn't get back are auctioned off to others. I hope this is the first and last time I have to store any of my belongings with a storage company. Be safe out there. read more

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This is a great service! Did you know rather than renting a storage unit where you have to move items yourself, this fabulous service comes and wraps your items and takes them and stores them for you. They are professional, kind and timely and I can't tell you how lucky I am to have found them. . They are competitive with storage unit pricing. read more

Update to my review: I received a call from Daphne, customer care associate III, and honestly she restored my confidence in Clutter. She apologized for my experience, validated my feelings, provided me with an update on my return appointment, and offered solutions to the concerns I expressed to her. It was not only what she said, but HOW she said it. There's a big difference from just saying "I apologize" to making your customer feel like you truly do care, and Daphne made me feel like I was finally being heard. Thank you to her! My feedback to clutter corp, please use a different customer service solution other than the India based team. I felt like I was talking to robots and nothing was being done. They also had to "reach out to their team" for every question, so they clearly aren't equipped to handle disputes. Weekends seem to be a big problem of yours. Please don't offer weekends if you aren't able to staff requests accordingly. I know I speak for most customers in saying that we rather not have weekends as an option, if it means multiple cancellations. Or make the weekend return option more money so you can pay your drivers more for scheduled weekends. You're setting yourself up to fail by pricing weekday deliveries the same as a weekend I don't think I will ever use clutter again, as the level of stress and inconvenience caused were far too great, but I hope you appreciate staff like Daphne, and change things around to provide your customers with a better experience. You have so many great things going for the company (business motto, the website was super user friendly, etc.) but the execution was poor read more

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Clutter's name needs to be Clutch because that's this amazing service is! I've been dealing with a HORRIBLE reconstruction company since January and needed to transfer my belongings from the storage facility that belong to the now fired reconstruction company in a very short window. I researched moving and storage companies, found Clutter and was able to get an appointment within 48 hours! Not only did they come to move my items but they can also store them and the pricing is fair, the employees are so amazing and awesome and they really just went above and beyond for me. MJ in customer service helped understand the situation and get my appointment scheduled perfectly. When we arrived at the facility where my five bedroom home of belongings was being stored they had all of my things out in the parking lot. even though Clutter was scheduled to move of my belongings across two days, the entire company stepped up to help to ensure that all of my belongings were removed in one day and not left in a parking lot overnight. This situation has been a nightmare and Clutter is a ray of sunshine. I'm very grateful for my moving team Juan, Khristian and Antonio and their supervisor Luis who even came to bring another truck. They got it all done and never complained even though I know they were tired. The customer service team is also top tier. Thank you again Clutter. I am a customer for life! read more

This is worst fucking storage place. They will NICKEL AND DIME you at every turn. $100 cancellation fee, $130 to remove 4 items from storage, $400 disposal fee, $500 to bring your stuff to you and $500 to bring it away. Will NEVER use this company again. A self storage place would have been a million times better. This was such an expensive headache. read more

Efficient, easy. I highly recommend. Great concept with great people. I've had them pick up and drop off and there's never been an issue. Very communicative and easy to follow on the app read more

(Zero stars if that were possible) I prepaid this company for 5 hours of moving services and they managed to turn moving day into a full-blown disaster. On the night before the move, they explicitly told me that once the truck was on the way, they would send a tracking link so I could follow their progress. That link never arrived. On moving day--while I'm actively packing up my house--they allegedly show up, make one single phone call, wait about 20 minutes, and then just leave. No follow-up. No second call. No text. No knock worth mentioning. Nothing. To make matters worse, it was raining in Los Angeles--already a stressful scenario--and their complete lack of communication left me stranded with no movers, no truck, and no plan on the same day I had to vacate. I was forced into an emergency scramble to find last-minute movers AND storage, which cost me an additional $1,000 out of pocket. And here's the real insult: They then had the audacity to charge ME $200 for a "no-show." Let that sink in. I prepaid. They failed to communicate. They left after one call. And then they penalized me. This is not a misunderstanding--it's grossly unprofessional, borderline predatory behavior. Moving day is stressful enough without a company adding chaos, financial damage, and then blaming the customer for their own failures. If you value your time, your money, or your sanity, do not trust this company with your move. read more

Please listen to me. DO NOT USE THIS COMPANY. IT HAS BEEN A NIGHTMARE, EVERY STEP OF THE WAY. I rented out my home and moved my items to clutter while i looked for a new place, first they took a riduclous amount of time to pack the items so that it would exceed the free 5 hours and charged me over $150. Next i tried getting a file out of my storage, I had to drive 3 hours away to the middle of nowhere to pick up the item and was charged a $150 restocking fee, to pick up my own item. Then most recently, I scheduled to have my items delivered because I have a new place. While scheduling it over the phone the lady made a mistake and canceled it and rebooked it correctly, and they charge me a $100 cancelation fee, for a mistake that they made! They outsource their customer service to India, and the specialists are not helpful at all, they cant solve any actual problem, they just say they are filing a claim and the claims never get resolved. The last straw, it came time for my apointment this past saturday 11/22 they messaged me the DAY OF during the appointment time stating the apointment was being canceled due to a "major operational issue" and rescheduled the the appointment to the next day - November 23rd. I called in and spoke with their India customer service team, all they said was theres no possible way to help and that i have to wait until the next day. Mind you I had paid for help already, and had other people who had taken time out of their day to help and they were telling me this last minute. Then the next day, Sunday, i had re-hired more help and the same thing happened AGAIN. They texted and emailed me stating "Due to operational issues, we will not be able to service your appointment today," and this time they rescheduled me all the way out to December 1st. I now have to change travel plans and miss work, to accomodate this new date that doesnt work for me which is a week day. I called and complained they provided no solution, i told them that date doesnt work they would not budge. They said if i chose a weekend, it's likely the movers will call out of work, so this is why they moved it to a Monday (weekday) because movers dont call out as much on weekdays. So come to find out the "major operational issues" relate to their movers calling out of work day of. This company advertises itself as picking up your stuff and storing it and then allowing you to schedule delivery, but I have had a issue at every step of the way, but the final step has been eggregious. If customers are not allowed to schedule weekend deliveries of their items without significant risk of cancelation because of their movers canceling, and this is a known problem, this should be made clear upfront. instead they say what they need to say to get your money, and them they screw you over on the back end with absolutely no remorse. Meanwhile they charge you for every little thing along the way, even for their own mistakes, but yet they will completely screw over your and make their unreliable movers your problem with no recourse. They dont have state side customer service, they outsource to India and dont equip them with the adequate tools to actually solve your problems. This has been a traumatic experience. I have no clue when I will actually get my items, this has cause me and my family alot of pain. PLEASE, SPARE YOURSELF., DO NOT USE THIS COMPANY. SEE PHOTO EVIDENCE read more

Clutter Storage - Los Angeles - Self Storage Near Me

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Stay away from Clutter unless you like pain! I wish I could give -100 stars to Clutter. I'm a bit nomadic, so I move a lot and know no move is perfect. However I have never, ever, never had to deal with the amount of problems that came with hiring Clutter. On my move day, only 2 or the 3 movers showed up. Since they were short staffed they couldn't finish my move that day. The movers said they would come back the next day. I said ok, because I had built in an extra day wiggle room. However, after the movers left with part of my belonging I got a call from Clutter saying they couldn't come back for 2 more days. I had to be out of my apartment and had a trip booked so I had no choice but to call another moving company to finish the move and put the remained of my belongings in a local storage facility. On several occasions I tried to have Clutter come pick up my belongings from the local storage and add them to my belongings at Clutter. There was always an issue, so getting my belongs to one place never happened. I ended up paying an additional $1500 ( 5 months) for the local storage company. Then when it was time to move my things out of storage I incurred an additional charge of $500 from my long distance moving company because I had two separate pickup locations. Also, Clutter charges you if you have a moving service pick up your things from them $450. Stay away from this company. Just go with a local service. Again, moving is stressful but Clutter will have you clutching your chest and on the ground shaving a massive heart attack. read more

I'm updating because of one person ONLY! Vivek!!!!!!!! Every single time I've had an unresolved issue, only Vivek would call me back, only Vivek would tell me not to worry and mean it, only Vivek would actually do what he promised to do. Even after I received my belongings I was still getting emails text & phone calls stating I owed for the final month. If you read my previous review you'll see I tried to book delivery prior to the start of my billing cycle but they had no availability. It started on the 9th of every month. I received my things on the 11th but they e as noted me to pay the entire month then reimburse the difference I asked for a supervisors call after the last email & text threatening late fees. God sent Vivek who once again called me to say he'd take care of it. And he did, he got the charges for the 2 days 9 & 10th and closed my account, which is exactly what I wanted. Everyone in customer service should be trained by Vivek! He listens, with care, then goes above and beyond to help, not promise to help then disappear, no he actually honors his word. I'll never forget how his kindness shaped one of the hardest periods in my life. If you encounter billing issues, ask for him. I'd give 5 stars but only he & the delivery crew deserves it, the billing department in general Sucks! read more

awesome experience. efficient and professional crew. Highly recommend for your moving needs and storage...

Clutter advertises that "your first pickup to move items into storage and final delivery to move items out of storage is included for free with every storage plan." I relied on that when I signed up. My final return took ~10 minutes, yet I was charged a mandatory $177 "service fee" --despite the "free" promise. They hide behind their fine print terms of service, but their website and marketing all advertise FREE with no qualifiers. It's only when you ask for the return that they charge you and say "oh no, only labor is FREE". This reads like a classic junk fee. California's consumer laws are meant to stop exactly this kind of pricing. Shut them down. read more

Amazing professional experience, top notch, highly recommend! On time, quick, efficient, professional

Great team. Took xlnt care of my property and was just what I needed. No worries. Would highly recommend and would use their services anytime read more

This service broke everything including my heart. Shattered irreplaceable furniture, lost my dead mother-in-laws items. Shocking how bad they were. We moved an entire home and they gave us 48 hours to file a claim. Months later we're still unpacking and finding the lengths of their damage. The worker moving experience I've ever suffered and I moved across the state multiple times. I'm absolutely heartbroken and clutter is 100% to blame with a carelessness that deserves legal action. If you're moving anything of value do not trust them under any experiences. Oh, one of the movers also clogged our toilet with the nastiest bowel movement imaginable read more

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DO NOT- I REPEAT- DO NOT UNDER ANY CIRCUMSTANCE USE THIS COMPANY I was on the fence, due to reading all their bad reviews. But I ultimately decided to hire Clutter for my recent move and storage needs. My first inkling that they are not a reputable company was when the terms of my deal kept changing- sometimes the website said I would get 4 free hours of moving, sometimes 5, sometimes 3. So, I contacted their customer support and was told I would get 6 free hours (again, I should have taken this as a red flag that the number was yet again different, but I thought I'd be ok since I had this in writing from their own team member). After Clutter came and took all my belongings, my bill included only 2 free hours! They are trying to charge me $200 for the other 1.57 hours my move used. I contacted their support team and have been told that, even though they acknowledge I have 6 free hours in writing, and even though they acknowledge that their system was flawed in registering changes to my account incorrectly, they still will not fix the error and I owe them the money. Absolutely shameful- not only the shady business practices, but even the baldfaced lie that they "can't fix it because of their system blah. blah blah" they are shady. Point blank. Don't use them. They will find some way to screw you over, or sneak in extra charges, or pretend it was a "system mistake" but still make you pay for it. Or something. But whatever it is it WILL BE A HEADACHE. and they will take money from you. I will be updating this review upon the return of my items. Since I have a feeling they may attempt to screw me over again on the backend, and/or destroy my belongings. read more

Clutter Storage - Los Angeles - Official Clutter merch. Advertising how they do business - Self Storage Near Me

WORST moving experience ever. I hired Clutter to help move and store my boss's entire home for three months while he and his family were away. It took Clutter 4 days to pack up the house... but only because we were told they could only work several hours per day. We also had asked the movers to bubble wrap and label everything which they did not do. But they did box up a garbage can full of trash. Due to the California fires, they ended up moving to New York several weeks ago, and we had to pay $2500+ to get their items pulled out of the warehouse. When our movers (a separate company) arrived to pick up the items, they found several pieces of furniture broken and 13-17 boxes missing (why 13-17? Because we STILL haven't been able to get Clutter to provide an inventory of the items that have been "misplaced" in their storage facility). My boss and I have called, emailed, filed claims, done everything possible to get some kind of resolution - or even just information! - and cannot get anyone to take us seriously. Seems the only way to get an answer is to post on Yelp or pursue legal action. And since I know some bot is going to respond saying they'll call me - the case # is 2447413. Would LOVE to speak to a manager about this. read more

I love Clutter as my all-in-one storage provider. I've been. with them for about 6-7 years. I haven't had anything moved in or out for about 5 years and I still have a little over 30% available space in my unit. The last time they were here was 2020. They brought some stuff & picked up some stuff and it cost me about $55-60/Hr + tip. I was less than $80. The 2 guys were here for all of 10 minutes. Pretty sweet deal for everybody. Right?! I haven't had anything moved in or out for about 5 years and I still have a little over 30% available space in my unit and. wanted to add a few things. I stay in a studio and needed to clear some things out I've accumulated over the past couple of years for some extra space. I wanted to have 2 suitcases and plastic bin packed with unworn summer clothes and 2 vacuum sealed bags with heavy coats & blankets picked up. I go to schedule an appointment and BOOM!!! $190 + $38/Hr with a 1 hr minimum?!?! *I literally just dropped my phone typing that* Including tax that's $250! ONE person can get this done in 10 minutes! It's all of maybe 60 lbs combined. So it's going to cost me at least $500 to store and retrieve clothing I'll want to wear 4 months from now. Clutter, I thought we had something good! You were an affordable effective all-in-one moving/storage solution. I'm taking this kinda hard. read more

Clutter Storage - Los Angeles - Self Storage Near Me

Updating to say that after speaking to 3 different people, Daphne was finally the only person able to help me and actually even listen to my problem. She helped us come to an agreement on how to fix the situation for the first month of my storage but I'm still removing my items after that so I don't get scammed further. Unfortunately this company has really gone downhill from the last 2 times I used them. BUT Daphne is amazing and the only saving grace here. If you need help with a situation, ask to speak to her. And Clutter-give her a raise. read more

Of all the storage places and movers in all my life, this is the most despicable, dishonest, and overall biggest scam of them all. They doubled the cost of moving AFTER all of my possessions were in their truck. They doubled the monthly fee immediately after moving in, and when I asked if I could move a payment up one week they charged me $100 extra. These people are the worst of human beings. Albeit, customer service can be decent and the movers are good guys, except the one who stole my watches. It seems as if this company is run by the mafia or the Taliban or some despicable behind the scenes organization. If at all possible, please, do whatever you can to avoid having your furnishings left with this ilk. So, my jewelry has been stolen, very expensive furniture was damaged, one laptop, gone. One tablet, gone. My flowbee, gone. I don't know what else is missing. They dented my refrigerator door and I can't open it, and they won't fix it. Now it's civil court time. Also, they work on some scam that instead of "inches and feet" they go by "cubic" inches which completely distorts everything. Do not, I repeat do not go here. They don't keep their agreements, they price gouge, and they steal personal items. read more

Be Warned! Do Not Trust Clutter with Your Belongings! I put my entire apartment into Clutter storage on July 26th. The pickup crew was great, handled a huge load without issue. My building is tricky, which is why I scheduled a 7am Saturday slot. They made it work, no problem. Fast forward to August 23rd, the day I scheduled my delivery weeks in advance. At 9:52am I got a text saying the crew was "almost here." By 10:12am, no one had arrived, no calls, nothing. When I called customer service, they told me the driver had been "trying to reach me." That was a lie. Then I got a text saying my appointment was moved to August 31st -- eight days later -- without asking me. After pushing back, they promised a 1-4pm delivery that day. At 2:30pm, I saw the truck down the street with the movers just sitting there. I explained the unloading options (block the driveway with neighbor permission, or use the side street). Both were fine, and the original pickup crew had no issue. They said okay, I even got a text that my appointment "had begun." Then they simply left without a word. Moments later, I got another text saying I was rescheduled for Tuesday, August 26th. I begged for Sunday or Monday delivery. Both refused. I'm now in an empty apartment with nothing -- forced to pay for a hotel, take a day off work, and deal with another $500 storage fee for time they caused. On top of that, Clutter is charging me for what they are calling a cancellation, even though I never canceled anything. This feels like a bait-and-switch scam: completely unprofessional movers who walked off the job, paired with outsourced customer service that can't help in the slightest. An absolute nightmare of a company. I'll update after Tuesday -- hoping for the best, but expecting the worst. read more

After reading all the reviews there were 61- 1 star reviews, 16- -5 stars, & a few 2-stars . It really said it all, that you are really good on a few days , but mostly not dependable, items go missing , broken. They are late and cancel. Major dependability issues which don't help me at all in my time of need! When you can't go see your items in storage that's not okay. Also , the location that your items are stored in is not in Los Angeles, but in Victorville( which is 83 miles NE of LA). They did call me on time when they said they would - that much I will give them- the majority of the reviews did not motive me to use you. I rely on Yelp & they have NEVER proved me wrong. read more

11.03 - I got a notification from Yelp saying that there was a "complaint" with my review. Gee, I wonder who it could be. Meanwhile, Clutter Business Manager responds to my review and then deletes it. ON TOP OF THAT, Trust&Safety responds in typical fashion. "Clutter has investigated itself and found no wrong doing." I've had to ask about my missing purifier that never showed up and after a MONTH of asking, i've been informed that it's been "returned", essentially stating that I returned it. Funny considering it NEVER SHOWED UP IN THE FIRST PLACE. How are you going to BLAME THE CUSTOMER?? This is incredible. You can't even make this stuff up at this point. DO NOT do business with this company. There is proof my boxes have been tampered with, torn, retapped and Clutter has investigated themselves and found no wrong doing. Their solution is to LET THEM OPEN THE REST OF MY BELONGINGS AND DOCUMENT what's in there for piece of mind. I'm sorry, we are in this situation BECAUSE SOMEBODY OPENED MY BOXES and you want me to now give you permission to open up the rest of my boxes? Get bent. REPEAT, run as far away as possible from Clutter. Do NOT do what I did and think you're saving one by signing up for a plan. Any other moving company and storage company would be a better idea than to go with Clutter. read more

Is Clutter crashing out??!! They literally just texted me to say they can't show up -- less than 12 hours before they were confirmed for my move. THAT'S TOTALLY OUT OF BOUNDS AND UNPROFESSIONAL. They offered no real-person explanation - just a text link to a next alternative date 5 days later. I need to turn in my keys to old landlord in 2 days.. like whoa, guysss. What a disaster Clutter has made of this move - we have put so much planning and money into this. I got their confirmation for the move 8 days before my move - never imagined a company would do this to a family. How do we give a negative five star review, please? Yall don't want Clutter's nonsense - DO NOT HIRE THIS COMPANY for anything! Clutter is so unserious. read more

Clutter Storage - Los Angeles - AI cancel message less than 12 hours before a move across LA - Self Storage Near Me

The 2 movers Alfred & Marcus were amazing. Wrapped everything and packed them very carefully. Very friendly and communicative and made us feel we selected the right storage company! read more

Excellent concept and service, exactly as promised. Will never use any other storage facility.

I went thru the Clutter portal as suggested by Mike @ Clutter Guess what - they closed the claim. No phone, no info - just saying "we don't show anything missing, however my system doesn't allow us to see the inventory. " Ok ? I guess if you can't see it - close the case without looking. Case closed No judgement, just my experience in real time read more

Clutter was an absolute nightmare from start to finish. I canceled my service and was still charged over $500 not once, but TWICE, for two consecutive months, for a service I was not even using. Getting this resolved was exhausting and infuriating. Their customer service is unprofessional, slow, and completely ineffective. Issues are not handled with any urgency, and you are forced to follow up repeatedly just to get basic accountability. There is zero sense of ownership when something goes wrong. To make matters worse, multiple items were broken during my move, and the damage was brushed off rather than properly addressed. Between the billing errors, lack of care with my belongings, and poor communication, this company showed a total disregard for customers. This is one of the worst moving/storage experiences I've ever had. Save yourself the stress, time, and money -- I would never recommend Clutter to anyone. read more

What is supposed to be a hassle-free experience, is anything but. Every interaction with their India-based customer support staff is a nightmare. It doesn't matter how many times you explain basic issues for them (such as your refusal to sign an acknowledgment that you received a document from them that you in fact never received), all you get is canned answers "I'm afraid if you don't sign you won't. get your things". It's like talking to the mafia, seriosuly. Incompetence doesn't even begin to describe it. read more

I moved into a house with no storage at all and dreaded the prospect of using remote storage locations. When I found Clutter.com online, it sounded like the perfect solution, but I was skeptical. Nonetheless, I hired them to store my summer furniture and equipment for the winter. Now that I have had personal experience with their product, system, and prices, I am here to tell you they have been spectacular from start to finish. Easy to work with, professional people, reasonable prices, no surprises, tremendous care and handling of my belongings. I do not have a single negative comment to add. I'm just so happy to have found them. read more

Supposed to move into my apartment on Thursday 12/11, it's now the evening of 12/9. A Certificate of Insurance was requested over week ago and nothing yet! Apartment management said I can't move in without one. I've called customer service repeatedly over the last week, keep saying they're working to get the COI. I can only say, if you see a lot of terrible ratings about Clutter. Believe them, their very non-responsive with what I'd call minimum technical support. Can I sue if no COI provided? If you care about the reputation you have left. Please respond before 12/10 COB!! read more

I recently used Clutter for a move. The movers were on time, but there were only 5 instead of 6 movers as expected. The foreman told me that the 6th mover was late, so they had to leave Long Beach to get to me on time (understandable). It happens, but a couple items were broken during the move (a sofa leg and the leg to a dresser). When I filed a claim about my issues, Clutter "investigated." They admitted they broke the furniture, but they said that they purposely sent 5 movers because they determined my move didn't require 6. It's super shady to lie after the foreman had already told me that they had to leave the 6th mover behind because he was late. Regardless, Clutter offered me money for the furniture and missing mover, but won't pay me unless I sign an NDA. That also seems shady! Would not recommend. read more

best moving experience I've ever had in Boston. we had a really professional and warm team

OK. So I complained to Clutter about their deceptive pricing regarding disposal of furniture. Clutter returned the items to me, so I could put them on the curb in front of my house, and the Los Angeles sanitation department, took everything away, for free. But now clutter will not refund me for the extra space that that junk took. Instead of occupying a 10 x 10 unit, the extra space took up a 10 x 25 unit. And clutter refuses to refund me for the difference, even though it was a deceptive pricing that caused this problem in the first place read more

My move was a nightmare from start to finish. The people threw everything in boxes and damaging items and furniture. Then when i scheduled a delivery they cancelled it the day of! I spent hours on the phone with random people in the philippines who were completely unhelpful and could not get in touch with the warehouse. When they finally got back to me they said no delivery was available and I'd have to pay $500 just to allow ANOTHER delivery company I had to arrange separately to pick it up. I warn you do not use this company!!!!!! read more

I recently had a profoundly disappointing experience with Clutter, one that exposed their deceptive advertising practices and hidden fees. Their advertisements and customer service representatives assured me that there would be no costs for pick-up and that labor charges would be adjusted based on the actual size of the storage unit used. However, the reality was far from these promises. I initially requested a 10x20 storage unit but ended up needing only a 10x15 unit. Clutter did lower the rate for the smaller unit, but if I had chosen the 10x15 unit from the start, I would have saved $32 per hour. The labor rates were $187 for the larger unit and $155 for the smaller one. This discrepancy in pricing was never clearly communicated to me, resulting in unnecessary additional costs. Additionally, I was explicitly told over the phone that the first month of storage would be free. This turned out to be completely false. I was charged for the first month, which added to my frustration and mistrust of their services. The labor charges, billed hourly for packing and moving, presented another major issue. Unfortunately, if you're stuck with a lazy pair of movers, you're looking at 6-8 hours of labor. When I asked how many movers would be sent, I was told that Clutter would send the appropriate sized team for the unit. This was not the case, leading to runaway cost risks due to the time variable. To make matters worse, after Clutter picked up my belongings, I filed two claims regarding these issues. Both claims were denied within minutes of submission, despite their assurance that my claims had been "escalated" and investigated "thoroughly." This clearly indicates that Clutter's deceptive practices are deeply ingrained not only in their operations but also in their company culture. **Chris** here and their "Trust and Safety" team are a complete fraud and will deny 99.99% of claims based on arbitrary language in their contract. Given this experience, I will be filing a complaint with the California Department of Consumer Affairs. Clutter's misleading practices and inadequate customer support have left me feeling deceived and financially burdened. I urge potential customers to read the fine print carefully and be wary of the hidden fees and false promises. This experience has been a costly lesson in dealing with a company that does not stand by its word. **Update** so of course, Chris wrote me in a pm, asking for my email and account info; which I provided the same day. And guess what? Nothing happened. Bravo, Clutter! I thought you couldn't get any worse! Thank you for proving me wrong. read more

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