I don't usually leave negative reviews, but this one feels warranted. Derrick came out for a basic AC issue. He seemed friendly, my wife and I exchanged pleasantries and gave him space while he worked. As always, we treated him with complete kindness and respect. The service was minimal, yet the price felt extremely inflated. When I asked for clarification, his answer wasn't satisfactory. Still, I let it go, took the loss, learned the lesson, and he lost a customer. Later, a reputable technician came out and fixed the same issue correctly for a fifth of the cost. That confirmed what I had already suspected: I was taken advantage of. I wouldn't recommend Derrick to anyone seeking honest, fair, or professional service. There are better, more trustworthy options out there. read more

Our 19 year old system broke in a strange manner. Some vents were blowing warm air and some cool air. It was so cold and even Snowing in OC and we desperately needed functional heat. Derrick came out right away to diagnose. The control board had failed, so the AC and heat were running simultaneously. Ugh. After mulling over our options, we opted for a complete replacement of our furnace and condenser for a more modern, efficient system. Derrick & Miguel showed up the next morning after booking. Super clean install, reasonable price, friendly, and even looked into a few other unrelated issues. Highly recommend! read more

Coastal Comfort Heating and Cooling - Furnace replacement - Heating & Air Conditioning/HVAC Near Me

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We now live in a frozen tundra. Thank you so much for the prompt and attentive service. You and your staff were beyond polite and professional. read more

As a homeowner repairs to my largest investment is critical to not only basic quality of life but to a future sell of my residence with optimal financial benefit. When my air conditioner was failing, I called several air conditioning companies hoping to replace my 25 year old unit and original ductwork from 1979! After getting several estimates from different companies they quotes varied from 3 tons to 5 tons with lots of additional extras and prices ranging from 14,000-25,000! A close friend hearing my distress recommended Costal Comfort Heating and Air Cooling after having a great experience with there new HVAC system and installation. They also highly recommended Derrick from Costal Comfort. Derrick came out right away and knew exactly what I needed and his price was very reasonable and affordable with no add ons. His crew installed it in 2 days and left our place clean. Our HVAC and new air-ducts are amazing and it runs perfectly. Just in time before this recent heat wave. Thank you big time Costal Comfort and Cooling. read more

Derrick and his crew at Coastal Comfort did a 5 star job installing our new HVAC AC Pro system. They are the DREAM Team! Coastal Comfort did the job in two days, one day for installing the equipment and a second day for replacing the ductwork in the attic that had deteriorated. They protected our floors and always wore booties when initially walking on the unprotected carpets. They kept the place clean, cleaning as they went. We didn't get the most efficient system as we don't use it that often as we live near the coast. So, along with getting R6 ducts instead of R8, going with an AC Pro HVAC heat pump system saved us plenty. Derrick also got the Comfortably California rebate which he passed on to us. There's also the federal tax incentive since we replaced our gas furnace with a heat pump. We also got a skinny AC Pro condenser for the outside unit like a neighbor of ours had done as we had trouble getting around the previous round unit by our back gate. And, it is SO quiet! We LOVE our AC Pro HVAC heat pump system & having the controls on our phone. We passed the HERS testing with no issue. Derrick was very good at answering all our questions during the evaluation phase. Some of the bigger name vendors we were considering were quite arrogant and were clearly charging more for their name or affiliations. Some of the things that other bidders made a big deal out of and charged more for, like the opening to our attic not being big enough, Coastal Comfort did as part of the job. No big fuss. Ditto for the number of control wires to the condenser unit and Derrick used an attic blower that didn't require a new expensive 230V 30A circuit from the breaker panel. Most vendors wanted to add an outside wire from the condenser to the attic that would have cost more and require HOA approval but Derrick found unnecessary. We did have to do some minor drywall repair but we did it ourselves. Derrick introduced us to the handyman he uses for those who don't want to tackle minor drywall repair. Derrick, Miguel and the rest of the guys did a great job and we would definitely recommend them to our neighbors. read more

I stumbled upon Coastal Comfort Heating and Air by accidentally calling the wrong company & I'm so happy I did. From the moment I spoke to Derrick, I had a great feeling. Our AC went out on one of the hottest weekends. I received multiple quotes from highly recommended companies most taking advantage of my situation. Derrick came out the next morning and was the most honest quote I received. He answered all of my questions and waited patiently until I was ready to move forward. The install went perfect. Derrick and his guys did a great job and I couldn't be happier. I highly recommend this company. read more

Prompt, attentive service. No hard sells, gave us all options. Nice, clean work. Will use again.

I bought my house about 10 months ago in April 2022. The weather was rather warm so I never really noticed until winter of 2022 I am having some serious issues with my heater/furnace. Being a first time homeowner and new to the South OC area, I was nervous about who I would hire for my new furnace project. After a phone call with Derrick, I set up and appointment with to come give an estimate. He came on Monday, assessed that I had blacklisted furnace(30 years old) in my home. I asked him what it would cost to replace. He gave me an estimate right on the spot with no hidden fees and within my budget. I was so happy to have found him not only cause he made me feel much more comfortable, but I felt like I was not being taken advantage of! I immediately schedule him for that week. Derrick and his crew came on 7 am Wednesday and were done by 1 pm the same day. I was amazed and so relieved. I finally had a proper furnace and huge weight off my shoulders. They were very respectful of our home and their work is clean. I will now always hire him for my projects. I cant thank Derrick and his crew enough read more

Coastal Comfort Heating and Cooling - Heating & Air Conditioning/HVAC Near Me

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I just can't say enough good things about this company and more specifically owner Derrick. Wow! First rate service from the moment I reached out from a neighbor's recommendation. I got a top quality system with expert installation. And I feel like I gained a friend in the process! read more

This business is excellent in servicing their installations and in pricing. One of the best home businesses I have encountered in 50 years of home ownership. They really care about their customers. read more

I had a very good experience with this contractor. They were recommended to me by my neighborhood community. Very friendly, personable and respectful of my home. Provided a thorough evaluation of my system and pricing options. Would definitely recommend! read more

Steve and Derrick are the owners doing all the service calls. They are prompt, courteous, and reasonable. They care and the pride of ownership is very obvious. I expects good service even at McD so my expectations are not low by any means. I have used them on multiple occasions since I own rental properties as well. Call them, you will thank me. read more

Derrick and Steve came out to replace our AC unit. They were excellent and professional. They came on time and installed the new unit quickly. They explained all warranties and explained how to use the new thermostat. It is very obvious that they take pride in their ownership and quality of service. I highly recommend them and Coastal Comfort OC for any services needed. read more

Derrick was absolutely fantastic. We had a serious problem with leakage from our air conditioner. I spoke with Derrick in the morning, he agreed to meet at my home later that day, assessed the situation and recommended replacing the compressor and furnace and then installed the new equipment the very next morning. He and his crew showed up on time and did a outstanding job. Derrick then followed up with me the evening of the installation and again the next morning to make sure everything was working to my satisfaction and to see if I had any questions. Derrick is a complete pro and totally a pleasure to work with. read more

Derrick showed up on time. Explained clearly what the issue was and gave me options to remedy the problem. Due to the cost of the repairs I decided to replace all off the equipment. Completed in one day, clean and professional. Worked with me for my always changing schedule too. I would recommend. read more

Derrick and Steve are amazing! I was having issues with my heating and Derrick clearly explained what the issue was after he arrived. He arrived on time and in a very professional manner. The team is extremely knowledgeable and provide quality work. I highly recommend Coastal Comfort Heating and Cooling to anyone having problems with their unit. read more

I called Derrick from Coastal Comfort at 8pm on a Saturday evening in the middle of the California heatwave needing help with my AC unit that conveniently stopped working. He came over right away after hearing my kids in background knowing how hot it would get inside the house overnight. I am forever grateful for that, it was a bonus that he was quick, knowledgeable, and helped repair my unit promptly to get my house a reasonable temperature again. Thank you thank you thank you! I will only use Coastal Comfort in the future and will recommend him to everyone. read more

Reliable and knowledgeable. I had a problem with my cooling unit and the summer weather had just started heating up in Orange County in the past two weeks or so. Derrick was able to come to my property and diagnose and fix the problem within a few hours. Friendly service and quality work! read more

I cannot say enough about this company! Derrick is so responsive and reliable and he could not be kinder, which is an added bonus!! He helped my older parents out, last minute, and handled everything for them professionally, quickly and with such kindness, that you just don't experience regularly. If you need anything done with your HVAC, trust him and hire him! I promise you will be impressed and refer him to anyone in need! read more

Quality customer service, prompt replies, great communication and overall pleasant experience. Derrick and his team were clean, efficient and friendly. Very professional and experts in their field. They installed a new AC unit and furnace, both of which work beautifully. It was a pleasure working with Derrick and his team. Super pleased with the finished product. read more

Awesome service from Derrick and his team! Our central air unit stopped working during one of the coldest weeks this winter. I received a response and an appointment was set up within hours. Most importantly, THE MAN KNOWS WHAT HE IS DOING! What I thought was going to be a very complicated issue ended up being relatively easy.Derrick diagnosed the problem and fixed it so fast I still can't believe it! I was worried it was going to be a big job and Derrick reassured me that it was just a broken wire. I will definitely refer him to my friends and family. read more

Derrick and Miguel did a great job replacing our A/C unit and redid all our ductwork. Derrick was very responsive, considerate, friendly, prompt, easy to communicate with, and worked quickly and neatly. I highly recommend them! read more

Derrick and his team are awesome! He is very knowledgeable and professional, super friendly and very efficient, as he and his crew showed up right at 7am this morning to install a brand new AC system and furnace for us that we desperately needed at this point! Both of our units had been installed by a different company years ago, and they were quite old to where we had put it off for too long in taking the next step of finally replacing each of them. We are so glad that we found a trusted, reliable company in Coastal Comfort to do this big job for us! We really appreciate Derrick's honesty and down to earth personality and the wonderful, thorough job that he and his crew did in installing our new equipment - and in good time too! Thank you Coastal Comfort and thank you also for being so clean and tidy along the way...and also for the kindness and love you showed towards our older dog and kitty cats too! :) I would recommend Derrick and his company in a heartbeat for all of your air conditioning and heating needs!! read more

Called on a Thursday, Derrick (the tech) came out on Friday morning and looked at unit to see the problem. He described what was wrong and had the solution to rectify our unit . He arrived on time, very friendly and had the unit fixed in a timely manner. He was very detailed in explaining what he was repairing and the cost. I was very satisfied with his professionalism and would definitely recommend him and his company to others. read more