the worker just walked past and gave a small side eye instead of saying something to let me know that she was getting ready to help me. it seemed rude because it seems like she ignored me. before scooping my ice cream, she adjusted her bangs with her hands and began scooping the ice cream with no gloves. especially since her hands are so close to the ice cream when scooping, i would highly prefer gloves. i also feel like the ice cream is too expensive and i can use that money to get a tub of ice cream instead. read more

Every time I come to this location I consistently undergo terrible service. The staff consistently makes you feel like you're inconveniencing them by being there. read more

Hadn't been t cold stone in years and like always they never dissapoint. They even have some new flavors. Recommend giving the mango tajin one a try it's delicious and comes with mango boba on top as well. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Arlington, Texas

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Absolutely horrible. This younger bigger white girl attended me and gave me a horrible berry berry good. Scrapped it off the top of the cup, over mixed it, it looked horrible, the ice cream was too mushy. Since it was over mixed, the fruit was mushy. The tall white lady did a great job for the other customers I just had terrible luck that I ended up getting that girl. Ruined my night and made me upset. On top of everything, it's been years how do you not have Apple Pay! Absolutely ridiculous, never recommend coming here! read more

I walked in and it smells like a dead animal. I almost didnt want to get anything. My parents ordered the Founders Favorite and they didnt have the fudge. I ended up getting the chocolate and it was okay but it melted literally as soon as i got it. Im probably not coming back to this location and go to the other location in arlington. read more

The flavor of the ice cream was magnificent. I loved it, but the ice cream melted a little faster than I expected it to. As in that I mean less than 10 minutes after I walked out the building. The service was amazing and it was pretty fast. Get in get out. Please do better. -Katelyn Taylor read more

Cold Stone Creamery - Cheesecake flavor w/strawberry - Ice Cream & Frozen Yogurt Near Me - Arlington, Texas

Very good service and amazing customizable ice creams. It is nice and clean sometimes it is very busy and it is pretty expensive too but overall I would recommend it. read more

Sat there for 15 minutes after coming in to pick up an order at the time it said it was ready. Sat there while everyone in the place left, except me, and multiple employees looked at me and went to the back. I was told to wait for my order so I sat and waited. After 15 minutes went by I finally stood up and waited for an employee to ask what I needed and went and grabbed a bag from the bag. You made my order, I'm waiting in your store, maybe give it to me when it's done? And nobody bothered to think why someone was just chillin at a table with no ice cream? I'm not sitting here because I like the ambience of fucking coldstone. read more

Shiesty. I ordered ice cream to be delivered and initially received one of the two ice creams in the wrong size... or so I thought. Not. A huge deal, but after taking the lid off the "correct item" I realized that whoever the other ice cream was also the wrong size and they had hid the error by putting it inside a bigger (the right size cup). I wasn't that upset u til I had seen how shady they were about hiding the issue and taking my money. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Arlington, Texas

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I was surprised to see that they had a option for Vegans I really enjoyed the creaminess of the Silk Chocolate Almond Milk, I couldn't tell the difference from regular ice cream. It was a delight and pleasure. The establishment was clean and the staff was pleasant. We were visiting from TN, me and my family and everyone was super satisfied with the diverse options that were available. Next time I'm visiting Texas I will be sure to shop with them again... The kids were super happy and the ambiance was nice as well... Vegan Options are Always a Plus! read more

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The service is great and the food was delicious. Best ice cream in Arlington. Mona was the best server.

great place. good service by Mona. Very friendly and happy. Good fast service. highly recommended this location in Arlington

We came here for the first time on a Saturday afternoon. The staff was helpful with explaining the menu. We ordered the Founders favorite and our strawberry blond. I loved the founders favorite. The Our Strawberry Blond was too sweet for me. Would recommend to anyone wanting to try some food ice cream. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Arlington, Texas

Do not place an online order at this location. I placed an order for an ice cream cake 2 days in advance, was charged, and 15 minutes before the delivery time, the store canceled. No refund or explanation was offered. I have attempted to contact the store 3 times, and no one will issue a refund. Now, I'm having to go through corporate to file a formal complaint to get money back for a product they never delivered. Thankfully, marble slab was able to help me out super last minute with great customer service! read more

Mona was awesome perfect customer service !!! I will come back I love it here and the ice cream was great

Amazing ice cream and amazing service. You can just feel the good energy when you walk in! Every employee was smiling and happy to help us. We stayed for quite a while and I was just so impressed with how well-run this store was. We will be back! :) read more

Packed Saturday evening, they didn't have some of their offerings but made my kid happy with a chocolate overload. Also didn't have size options and waffle cones. Only 2 sizes and 1 style of cone but picture and display showed otherwise. Pricey read more

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Helpful and friendly staff at this location. I had the Peanut Butter Cup Perfection.. chocolate ice cream base + fudge + peanut butter + one Reese's cup. It was all pressed together but not fully blended. The chunks and bites of those different items make it delicious, and the small is more than enough for the typical person. I was given a medium cup to hold the small portion because of how it may overflow. (I recommend you ask for the same) You can choose from a variety of options, from Dipped cones, Dipped Cone cups and etc, as well as as many toppings as you feel your wallet could handle. The one reason I couldn't quite give it 5 stars is the price. It's a little steep for Ice Cream, and some may find it's not enough "value". My one tip for this is to get a signature item. The plain stuff is around $5 whereas the specialties are $6 and come with toppings mixed in. Other than that, I'd say two people could split a medium or large and be perfectly happy! read more

Cold Stone Creamery - Peanut Butter Cup Perfection - Ice Cream & Frozen Yogurt Near Me - Arlington, Texas

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So today wasn't a really great day so I ordered a comfort food, So Where do I Start I used DoorDash and paid 24.00 for a 11.00 order my favorite ice cream got so extra toppings just for comfort and a waffle cone oh did I say a chocolate waffle cone. Well the ice cream came melted no toppings no waffle cone no toppings Then the door dash person gets lost. I call Are you I placed percise information to help them. So I Reach Out door dash take a picture. I call the store the Arlington Highlands Location after being transferred to Jordan if that's her name explain the situation she said it probably was melted or freezer down. So bring a receipt and we will make it over. Really melted ice cream so I find receipt read off to her the order. So I am looking for my keys and I say where my keys. Not talking her. Talking to someone else. Next thing I hear you don't have to curse me. I try explain I wasn't talking to you she not listening she just going on about you don't have to curse me. I am trying tell her I wasn't talking you she's not listening to damn word I am saying now I am really pissed. Ok you won't listen I am coming down there . I am just like really girl it's not even worth all that just go to movie. So please Buyer Beware.These Business Ask You Support Them . Can't Be Honest To Just Close The Business Until Ice Cream Is Hard Enough To Sell. Just Taking And Taking. So Beware Of Cold Stone And Door Dash. Jordan If That's Your Name . Breathe ‍ Listen Closely. You Missed The Apology . When I repeated Several Times.Sorry I Wasn't Talking You. You Made The Matter Worse. I Just Wanted So Damn FAT Food. read more

Cold Stone Creamery - Receipt What I Paid For What I Received. - Ice Cream & Frozen Yogurt Near Me - Arlington, Texas

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Was immediately greeted upon arrival, staff was helpful and quick with service! I had no idea this location had the Rocky Mountain Chocolate company inside as well, I have always loved their Carmel apples and was sad when they closed the store in the highlands and now I've found it much closer to home! My kiddo got the mint mint chocolate in a waffle bowl and I enjoyed the pecan bear apple, everything was great and would recommend! read more

I'm sorry but this establishment keeps getting worse and worse. Every time we go is new people and all teens and absolutely clueless. We always get the same thing and is always different and we always have one or more employees tell us that can't be done. It always bad from the last year or so. I ask for the manager and the manager was a little teenager that had absolutely no customer service and couldn't figure out how to fix my problem. They used to play Christian music in the background not any more. Wonder if it change managers or ownership or something. Looking into new ice cream shops from now on. read more

The employees lack enthusiasm. The customer service is a one star. One employee was in basketball shorts and a white under t-shirt. No one said, "here's your order, thank you." I had to find it up on the counter. read more

This location is so trashy - it's all a bunch of teenagers who claim that their machine to make shakes is broken. I asked one of the girls if they just don't make them at all and she said "yeah we haven't made any shakes in the past year" read more

After leaving another restaurant in the highlands I had a taste for some ice cream and since I haven't been to Coldstone in a while so I thought well.. anyway I got one scoop of strawberry cheesecake and a scoop strawberry Gelato in one cup and one a scoop of sweet cream to take home and eat it later.. well I ate the two scoops first and it wasn't that bad but melted quickly and then I proceeded to eat the sweet cream before I made it home.. bad mistake because I say within 20 minutes of eating all the ice cream my stomach was bloated and explosive mildly put and the next day my stomach is still not right..I think they are using cheaper ingredients while increasing prices..next time I want ice cream it will definitely not be from this place and no I'm not lactose intolerant read more

literally asked for a shake and was told they didn't know how to make it and the Ice cream melted before I even got it which doesn't make any sense don't even let me get started on the prices. Never coming again . read more

Whoever girl was with glasses and dreads had a severe attitude problem. Even so low as having attitude towards my child over toppings and only allowed 1. No apologies or anything on the way out. Never coming back again. The first lady was nice with one of my children but that other girl made it unbearable. read more

This place is an old favorite. I had not been in YEARS! I was in the area and "needed" some ice cream. Their cake batter ice cream has always been high on my list, I was so excited when they started making it chocolate! I ordered the small "cake batter batter batter" (with chocolate cake batter ice cream) off the signature creations menu ($4 ish). It was sooooo delicious! I love how generous they are with cookie dough and brownie batter mix-ins. My ice cream was LOADED with it! There was almost more cookie dough/brownie batter than ice cream! My most recent visit here has left me with a week-long craving for more Cold Stone! I need to come more often! The only downside is their ice cream is a little pricey. read more

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Right I've cream sounded amazing and it's been a hot minute since I had cold stone. Going to be a few more hot minutes until I have it this location is no longer in business. read more

I think it is a good idea, but expectations soon fail every single time. As soon as they hand you your ice cream with mixed toppings, because they mixed around so much and becomes like soupy ice cream and milky and I can't see paying for it and doing that ever again. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Arlington, Texas

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Service pretty lousy. Just one young woman helped a group of families. The ice cream was ok. I literally had someone walk away while I ordered. Lots of smirking employees. I had a sense that they didn't like that we got samples first. read more

By far the worst service ever. They gave us our two cones that equaled over $17. They forgot the Carmel on top of one we asked them to add it & the girl refused even when we said we would pay extra. $17 dollars and they wouldn't add Carmel ?!?! Do not go here go to marble slab they're happy to help you and won't act like stuck up pretentious little children with a chip on their shoulder. read more

The little white girl working the counter today I believe she was training someone is the absolute rudest person I've ever felt with. My friend politely asked them to fix an order they messed up and she smugly denied after we had already paid. Almost $20 for two cones is ridiculous enough. And to have some little ego driven kid smugly deny making the mistake right. What happen to good customer service. Don't go here. Go to marble slab or even the frozen stone Down the street this place isn't it. read more

Cold Stone Creamery has been around for a long time and I don't think it ever disappoints. There are so many new and "hipster" ice cream shops opening that these chain stores are very underrated. I, too, find myself trying new shops and enjoying them, but it's always nice to know that there's a Cold Stone nearby to fall back on. I personally love their STRAWBERRY ice cream. I like it simple so I'll get strawberry ice cream w/ almonds. On days I feel like something a bit heavier, I get the "Our Strawberry Blonde" (strawberry ice cream, strawberries, crushed graham cracker, caramel, and whipped cream) My husband is an ultimate fan of their SWEET CREAM. (Their Ice cream cake made with sweet cream is absolutely delicious!) A little over $4 for a small size ice cream isn't cheap, but most ice cream/ dessert places are overpriced these days. A good way to save at Cold Stone is to get on their mailing list for coupons! read more

Cold Stone Creamery - "Our Strawberry Blonde" - Ice Cream & Frozen Yogurt Near Me - Arlington, Texas

I'm not sure why this is labelled closed. I just got ice cream at the highlands cold stone here today. Still tasty and good. Hope this gets fixed soon! read more

It's ridiculous that only 2 out of 8 workers we're wearing gloves! This is not only a place of business that serves food, but they serve ice cream, with toppings, that they have to perfectly scoop together. I asked the lady who worked on my order if she mind putting on gloves, she had no problem. Another lady helped my friend and she had an issue putting on gloves. After she finished the ice cream she took off her gloves and proceed to the next customer. Like how do you have a problem with being clean? When you go to scoop the ice cream, your bare hands are touching the ice cream. Smh read more

First I would like to say I visit this Cold Stone regularly and the service is outstanding. I always leave a tip (Tip Tip) as the energy is always high and the workers deserve it. As always I left a tip today even though service was not good. I will say I have never visited this on Saturday around 1:50pm before. Today I brought my son to try the new Almondmilk ice cream which they were out of but that was okay. We walked in and right up front Angel ( later I learned was the manager) who looked right is both, turned around and walked away to the back. He never said a word and I would like to add we were the only customers there. I ignored the rudeness and went to counter to order as anyone can be having a bad day. He then returned walked past the counter where we were standing to order and stood by a waffle maker pulled out his phone and began to scroll. A few minutes later a female employee emerged who offered to help us. She was very pleasant and helpful as she served my son. I thought could Angel not come over and take my order like staff do every other time I have been there? Instead he stayed on his phone and never moved. The other employee then came to help me but let me know there was no more of the Silk ice cream, apologized and suggested to return tomorrow in a kind voice. I paid her and of course left tip. I know this is not the normal treatment of customers by Cold Stone staff and my hope is that since Angel is a manager( which I was told) does not continue to be a bad example and provide poor customer service. I will come back again as I love ColdStone!! read more

Paid over $25 for some ice cream with no toppings when i paid for toppings. The ice cream itself was sour tasting. Tried contacting the store for a refund, even sent an email to their customer service and nobody ever responded. Poor business practice. read more

I would give it 0 stars but I have to at least give it one in order to post my review. My family and I went last night for the first time after eating pluckers, we thought it would be a nice little treat but we were completely wrong. We walked in and the staff was just sitting on the counter where they serve the ice cream, I will say the staff was nice. Once we selected our ice cream flavor, they started to put on the topping WHICH WAS COVERED IN GNATS!!! Absolutely disgusting lost my whole craving for ice cream, will not be back here. read more

It was a cold night and ice cream sounded good. Surprisingly it was very crowded for a cold evening but there were plenty of workers there to assist us very efficiently. The ice cream was fabulous and the service even better. read more

First of all, this place is always a treat. I've eaten at this place for years and love it. The crazy stuff you can put in a cone is great. The service is usually fast and friendly, the decor is welcoming, and creating a new treat is fun. However, I took away a star because prices went up, and they don't appear to serve the chocolate frozen yogurt anymore. But, I'd still take the girlfriend and family. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Arlington, Texas

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