It's decent. It's Cold Stone. Cold Stone used to be the in thing, and they used to have employees who entertained while they made your ice cream with singing and having fun. Those days are gone. The ice cream is still good, but without the fun it's just another ice cream place. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Bellevue, Washington

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This is the least amount of ice cream I've ever received and it was $7.95 before tax for a like it:( I understand it was busy but after patiently waiting in line, I was disappointed to see the sides of my ice cream was just covered in sauce to look "fuller" read more

Cold Stone Creamery - Founder's Favorite - Ice Cream & Frozen Yogurt Near Me - Bellevue, Washington

Friendly staff and a little bit of a line. First time trying this ice cream. It was tasty but for a small cup with blueberries and a strawberry with cheesecake ice cream for $7.15 feels pricey for the amount of what you get. They call it "Signature ice cream" by adding a couple blueberries and one strawberry with a tiny bit of graham cracker it goes from $5.95 to $7.15. The ice cream was tasty but so is Baskin Robbins ice cream for WAY less money. ‍ read more

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Ordered pick up because this place is a little socially awkward to order from. I ordered the mudpie ice cream in a chocolate covered waffle cone. It was delicious, a little grainy from the peanut butter and there was lots of peanut butter, just a tad overwhelming, but all their other flavors are great. The waffle cone bowl was massive! read more

The ice cream was delicious. The service was great. Will stop by here again when in the area. read more

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It's cold stone, what's not to like? You order the ice cream, they make the ice cream. You pay for the ice cream, you enjoy the ice cream. What's not to like. read more

Coldstone, I rarely give reviews that are below a 5. We need to chat about the experience that not only I had, but the 6 people behind me. Let me start by saying kudos need to be given to Arian. (Not sure if I spelled that correctly), but anyway, he needs to be recognized for being calm, cool and even though he had a very long line... he kept his composure and was pleasant to interact with. There were 2 other employees in the back. I'm sure they were doing something but they both came out, they both looked at the line and they both went back to the back. And stayed there for quite some time. One of the workers, came out with 2 ice cream cakes to put in the freezer, which was already pretty full anyway. She put them away and instead of acknowledging the line and helping when she was done doing that, you would've thought she would've came out to help.... Buuut she didn't. It was just rude to the customers, but extremely rude to not work as a team and help your coworker out. Others were standing in line complaining as well. They weren't running out of cakes, they weren't running out of waffle cones but we were running out of patience with the 2 who were not helping Arian. We ALL felt bad for Arian, it was sad to see that he is working in that kind of environment, I have never experienced this situation before and typically coworkers would put on hold whatever they were doing and help their coworker out until the line is taken care of. Maybe it's time for a little "team meeting "? Thank you again Arian. You are an asset to this company and hopefully they hire more like you. read more

I don't get Cold Stone too often, and I don't why, but I always enjoy their ice cream. It's rich and creamy, and like the variety of toppings. We got here just in time, because it got really busy after us, even though it was a dark, rainy, and weekday night. Staff was very friendly. read more

Cold Stone Creamery - Brookie - Ice Cream & Frozen Yogurt Near Me - Bellevue, Washington

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Bad service. Very bad attitude. Made a mistake and didn't say anything after being corrected.

Girls are sweet but filthy eating area. Tables, chairs, high chairs, drinking fountain horribly dirty. Unsanitary. Won't be back.

Skylar decorated a last minute cake for me and she did an amazing job! She was so sweet AND a good artist, I asked her to add a little chicken emoji and I can tell she took her time and put love and care into it. A real girls girl! 10/10 Thankyou for the help! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Bellevue, Washington

Seasonal flavor chocolate and almond milk Maybe too sweet and silky for me Not the creamy way I like Kids scoop is 4.28 read more

Cold Stone Creamery - Chocolate and almond milk - Ice Cream & Frozen Yogurt Near Me - Bellevue, Washington

My wife and I waited 30 minutes today just to get some ice cream, there were two staff on duty and only 4 customers total waiting in line to order (we were next in line), but the staff did not even acknowledge our presence and we kept waiting for nothing, it was really rude and unprofessional. We ended up leaving because we weren't acknowledged or even helped at all. read more

As per usual the ice cream is amazing!! I came in about 30 minutes to close and there were only 2 people working. They had a line of about 20 and just worked their way through the line, stayed positive, and cranked through. The two employees working tonight (April 5th) deserved a shout out because I would've been ready to just be done and close up shop ! read more

Cold Stone Creamery - Mint Mint Chocolate Chocolate Chip - Ice Cream & Frozen Yogurt Near Me - Bellevue, Washington

Amazing service. Ordered a cake online for my birthday but the date got mixed up. They made sure to finish it even though it was close to closing. Plus the cake tasted great. Very greatful. read more

I stopped by this location and was generally pleased to see some social distancing practices attempted. There were x's on the floor to suggest where people should stand, stantions blocking the case so people couldn't touch, signs saying no samples and that people without masks wouldn't be served....everything was clearly signed. My only complaint was that it didn't seem to be strictly enforced. I was only in there for a few minutes, but the customers in front of me would pull down their masks, exposing their noses and mouths, when they weren't eating, and the customers behind me were encroaching on my space because they wanted to see what flavors were available. There were only two employees working, both seemed young, and not willing to enforce any rules (and definitely too busy to as they were either scooping ice cream or ringing up customers). However, I did receive my ice cream order correctly and fairly quickly, so I can't complain too much. And since I was taking my order to go, I didn't have to hang around the non-compliant mask wearers for too long. read more

Have not been to a cold stone for awhile but it was good. Only thing was ice cream was already melting when it was given to us making it messy. read more

I stopped by at 4:50pm on Monday June 28th 2021 and was told they closing because it's hot?! Their located in and air conditioned mall, it's the most ridiculous thing I have ever heard. read more

Zero stars. Horrible rude service. Inappropriate music playing with cuss words playing The young women working were helping other customers when we walked in and were waiting in line, it passed 9 pm while I was in line and I was then told "oh sorry we just closed" while we were in the store. Maybe we would think about returning if you hired people who cared about service or running a professional business. read more

Shop run by highschool kids. Had same flavors available like other locations. Had not stopped in for quite some years. Wished they bring back the creme brulee flavor. read more

Surprisingly busy for a quiet mall with consistent lineups on a Sunday. Also pleasantly surprised by pretty good service for what I imagine is near minimum wage. The girl who prepared my ice cream was cheery and knew just what to suggest when I wanted to skip one of the toppings on my cheesecake fantasy. Then, the cashier was so patient with me counting out change and even asked what bills I wanted in return. It's the little things! I can overlook the confusing lineup situation, soft-ish/quick-melting ice cream, the overly frozen berries only half chopped, and the fact that I couldn't watch my ice cream being chopped up because of the lineup bottleneck. I'd choose service with a smile any day. If I had more time, I would've definitely stuck around a while. The atmosphere is more cozy cafe-like than overly bright don't-stay-too-long style like other ice cream places. read more

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Ice cream is not equal to others. This is always so creamy and flavorful. Kids love to pick out what they like and make their own combos. We love the suggested favorites to make it easy to decide. I've bought their ice cream cakes and they are the BEST! Loved by all, especially the kids! read more

Always have great service! Summer time they're MAD busy, but they work rocket fast. I'm one of those customers that likes the suggested mixtures, but adds a twist of their own. As I am highly allergic to bananas, I add a bit of my own remix to the banana caramel crunch. Substitute the French vanilla for the sweet cream, substitute the bananas with strawberries! Keep the caramel sauce and almonds just the same! YUMS all around. Their smoothies are good, but their shakes (Oreo!!!!) are the best. Good place to come if you're needing a break from shopping at the rack or the newly improved Target in Factoria mall. read more

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I love Cold Stone! I've had mostly good experiences at this location, but it seems as if it has gone downhill as the years progresses. Aside from this, my wife and I came in today and both of our orders were messed up. My wife got the Peanut Butter Perfection in a "Like It" size with fudge in a cup. I was on a splurge, so I ordered a "Love It" sized Chocolate Devotion. My wife ended up getting a cone with peanut butter sauce. I ended up getting the "Like It" size. For those that don't know Cold Stone sizes- I basically ordered a medium and got shorted with a small. Upon checkout, there was some sort of pizza gathering in the back room for employees and so we were ignored at the register for a bit. There were probably 6-8 staff members. When we mentioned our orders were wrong, they just said "I'm sorry" and charged us for the additional cone. She did, however, discount my price for the smaller size. Again, I'm a big fan of Cold Stone. Like seriously, they make the best ice cream. That said, come on, Factoria! The ops teams of the early 2000s would be running (and singing) laps around you, and there's a reason these stores are so limited today. High costs and prices. Service is important to justify the experience! read more

Came here with a friend to hang out and catch up on a weeknight. I'm a huge ice cream lover so I voted coming here rather than going somewhere for coffee or juice. I'm not a frequent Cold Stone customer so I didn't have favourite flavours or anything. The staff was friendly throughout the whole time. We tried a few flavours each and I decided to get a small cup with half mango and half sweet cream, with roasted almonds on top. Honestly, not many of the other flavours appealed to me - they either looked or tasted too artificial. However I was happy with the 2 flavours I chose in the end. The roasted almonds was great! read more

Cold Stone Creamery - Small size - half mango, half sweet cream, with roasted almonds on top. Not bad! - Ice Cream & Frozen Yogurt Near Me - Bellevue, Washington

I wasn't planning on writing this review since I got this ice cream cake for my birthday back in November 2020, but every time I think back to my 20th birthday I get slightly disappointed and somehow can't forget about this. Maybe Coldstone was short staffed and we are in the middle of a pandemic, but I felt like no effort was really put into my ice cream cake. The cake seemed like it was slapped together last minute, and my name was just very cramped. The strawberries did not look as fresh as the photos and the green frosting just seemed careless. As you can see I attached a screenshot of what the strawberry topper is supposed to look like for the cake, but my photo of my cake looks nothing alike. It is slightly disappointing, so just a heads up to others who do want to order a cake to just be careful and not get your expectations up. I do appreciate the fact that the ice cream cake was made on time and it tasted delicious, hence I am giving this review 3 stars. I just probably will not order a birthday cake again from Cold Stone. read more

Cold Stone Creamery - expectation: strawberry topper for ice cream cake on website - Ice Cream & Frozen Yogurt Near Me - Bellevue, Washington

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Just got here to get a milkshake after an stressful day and girl decided to close 20 mins before closing time. She was starting to clean and I knocked door but she just gesture it was close. There was a family on front of store still eating their ice cream so she had just closed door and after me another guy came to try to enter store as well. Apparently you guys are turning customers away. You should update closing time or just follow through with one you currently have. read more

Decent enough. Place is loud as its open to the mall. Saw the servers handling the cash register with the same hands that they were "making" the ice cream "creations" with and saw some of the ice cream dribble on their hands when they crammed it into cups. Gross. I give them two stars because they were friendly, but the hygiene is a big deal. read more

Per instructions I ordered a birthday cake on line for a birthday celebration I was hosting. I phoned ahead of time and was told that it was ready. When I arrived there was no cake and they were rude and really didn't care. I'd never shopped with them before and never will again. read more

Very creamy ice cream, you pick a size, a favor, and then what much topping(s) you want mixed it in. I feel bad looking at the manual labor being put in scooping ice cream, I think it contributes to carpal tunnel so I always give a dollar or 2 extra so they can get by in college. Definitely a once in a while treat, you do get a lot of ice cream even with the smaller size. I work right across the street and sometimes question if I should spend $2.99 for it to get deliver on UberEat since traffic is so bad here in Factoria, but the best thing I should do is take a walk if I'm going to down a whole cup of ice cream. Tell me about your experience if you've been here or is going to after reading this review:) read more

As I sit in a frozen UK, looking at a blanket of snow outside, naturally my thoughts turn to happier, warmer times on holiday in the USA After lunch at nearby Top Gun, a visit to Cold Stone Creamery was the perfect antidote to a warm day. I'm surprised that this concept of customised ice cream hasn't crossed over the pond yet, especially when gelato and froyo are now mainstream in London and we're crying out for the next cold dessert concept to hit our shores It wasn't busy when I visited in the early afternoon and service was fast. I don't really have a favourite as my sweet tooth changes from day to day and I have to see what's the flavour in favour for the day! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Bellevue, Washington

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The ice cream is too creamy for my liking. I do like the different flavor combinations though. I have only been here a couple times, and all the times the staff has been alright. They didn't seem to really care for the customers though, just like a robot taking the order and then ringing the item up. The biggest disappointment is my last visit when I tried something new on their menu. The chocolate chip cookie and ice cream sounded and looked good on the menu; however, it came out very sloppy. I probably wouldn't come back here unless a friend wants to do so. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Bellevue, Washington

Ordered online delivery, they took my money but never delivered my ice cream. I don't recommend this location the manager is never working to take care of issues. read more

Always such amazing service; great flavors and such a friendly environment. Their cakes are so bomb too Miss it

Rushed here to make it before closing for a pregnancy craving, and they closed their doors early. Bummed we wasted time driving to this location instead of another. read more

Oreo overload was amazing. Staffs are friendly but the store is mad busy Be patient ! read more

I just went to get a pint of ice cream. I come regularly to this cold stone and have never had an issue. However today I ordered a signature peanut butter cup perfection and when paying $20 for ice cream I would hope it tastes good. I was disappointed to find that there was only one peanut butter cup in an entire pint of ice cream and not a speck of peanut butter. Thanks for my $20 pint of regular chocolate ice cream... read more

Cold Stone Creamery - a bowl of chocolate ice cream - Ice Cream & Frozen Yogurt Near Me - Bellevue, Washington

Cold stone creamery prob has the best ice cream for sure in the area, only problem with this franchise is that it's always a hit or miss when it comes down to the customer service. The person that was helping me out today was rude and seemed like they just didn't want to be there. It seems like there's a lack of leadership in that store. Hopefully management can work on their team to better serve their customers and bring more business/ revenue for their store. Unfortunately me and my family won't be coming back to this location read more

So the overall experience was a lot better than I was expecting! I hadn't been to a Cold Stone in like 15 years, but decided to take my boyfriend there for his birthday dessert since he had been raving about the banana flavor ice cream ever since we met 7 months prior. We arrived around 8 (or 9... I had a glass of red wine with dinner so don't expect too much detail) on a Friday and didn't have to wait in line. There were one or two groups enjoying their frozen treats as we decided what to get. Although it didn't take too long to choose since my boyfriend immediately went with the largest to-go carton of banana ice cream with white chocolate chips mixed in. I selected the banana as well (obligations you know) and had some good ole peanut butter mixed into my medium sized cup. Well damn. The ice cream tasted like real bananas. No fake banana flavor here which honestly makes me gag a bit. It wasn't too sweet and it was the perfect creamy, not overly melty consistency. The peanut butter swirls added a nice salty nuttiness that amped up the banana flavor even more. I wasn't a fan of the white chocolate chips with the banana since they're too sweet by nature but my boyfriend was extremely happy with his signature ice cream concoction. It's not cheap with one medium cup plus one large to-go carton coming to around $20 before tip, but it was a satisfying birthday treat. The two people working behind the counter were nice and helpful, and the space seemed pretty clean. Obviously the ambiance wasn't great but that's expected. I'd come maybe once or twice a year to get the banana flavor with peanut butter, although a couple other local ice cream spots with several vegan options and a funkier vibe are personally higher on my list. read more

I ordered cake online cold stone website, but the factoria store was closed at the pickup date and time. No one pick the phone, It should be your working time... What a disappointed experience. I don't think I will order online or visit the store anymore. read more