Horrible horrible horrible! The ice cream is too soft, just get a milkshake. I go there from time to time hoping it's better but it's not, even in the winter, ice cream is running over before you get in the car. read more

Wish I could give zero stars! Agree with the previous reviews about the "manager." I purchased a birthday cake online, was charged for it, but then when I went to pick it up, I was told they never got the order. Ok, just refund my money, right? Nope! The manager was pretty much, oops, nothing I can do. Asked for the owner, was told he "wasn't available. Repeatedly contacted the store in attempt to be put in contact with the owner, never was. What's even worse is that I placed MULTIPLE calls to "corporate@" to complain & try to get my $35 back, was told "someone from corporate" would call me back. Between me & my husband we must have left at least 10-15 messages. No call back. When I threatened the manager with a BBB complaint, he responded "come to the store and we will refund the money." He asked that I bring a bank statement that shows the charge. Then when I get there with the bank statement he says he has no way of knowing if I was actually charged. Really??!! It's ON the bank statement!! Bottom line is, I will never go back and would caution everyone against patronizing this store. Go to Baskin Robbins instead! I also will not patronize ANY Coldstone, as even their corporate office does not seem to care about their customers. I will be following up with a BBB complaint. read more

Good ice cream. Plenty of flavors to close from. There was slow service due to the fact that there was only 1 cashier. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Laurel, Maryland

Excuse me, $5.50 for a single scoop of ice cream, with no topping! It's good but not that good. Sorry but I won't be stopping there again any time soon. Too rich for my blood. read more

This is my favorite ice cream place around! Here are a few reasons why: -sinless cake batter ice cream: delicious and without all of the fat and calories. Guilt free icecream=dream come true! And it tastes good. -so many mix ins! I had the "That's How I Roll" last night and I just about died. I substituted the regular cake batter for the sinless, and they mix in yellow cake, cinnamon and pecans. It honestly tasted like a sticky bun. Amazing to say the least. I usually do the sinless cake batter with yellow cake and strawberries or sprinkles, but this will be my new go to for sure! -The staff has always been friendly, if not overly so with the singing and the greetings when you walk in the door. -You can see everything being prepared and they do a great job keeping things looking clean. Downside: -it gets crowded and the line gets crazy on Friday or Saturday nights. It doesn't help that people take forever to make a decision and each dish has to be hand scooped and mixed, which is slightly time consuming. Some of the staff works faster than others. -more expensive than most ice cream, but worth it for my 300 calorie heaven in a cup. -its fairly small and gets cramped in there, so I take mine out to the car or torture myself and wait until I get home to enjoy. Overall: If you've never been, give it a try. There are options for everyone and just when you think you've found your favorite, something new will catch your eye and completely change your mind! By far my favorite place for dessert in Laurel! read more

WORST COLD STONE EVER!!!!!! I usually love be cold stone but the ice cream came melted and I pointed it out to manager and he didn't apologize or rectify it. The prices are also higher than cold stone I have ever been to, with the smallest portion sizes. read more

Cold Stone Creamery - Melted ice cream that I just bought. - Ice Cream & Frozen Yogurt Near Me - Laurel, Maryland

Horrible!!! Horrible!!! The wait time at the Laurel location was long. Only three workers on a busy Saturday.

Love the ice cream! My son had strawberry ice cream with rainbow sprinkles and m&m's. I at first told the girl behind the counter that I just wanted the ice cream and sprinkles and at the last moment my son blurted m&m's too. When I asked her to add them in, she rolled her eyes. No inconvenience to her, the ice scream was still being mixed. I had the cheescake ice cream with strawberries added in. It was delish!!!! Grand total for two small "like it" $11...and some change! I had just bought us lunch before that and it was less than $10. Don't get me wrong, the ice cream was great, service not so much and when my dessert costs more than my lunch, I want to know that I'm getting a good deal all around. Then to top it off, another guy behind the counter SUGGESTED I tip for "outstanding service"...yea, bite me! Would definitely go to another Cold Stone, just not this one!!!! read more

Rude girls on a Sunday night; The newest girl was the only nice one and the others were too busy trying to get out of there to help.

The service and ice cream consistency/quality used to be awesome. Now, it's just not the same. The service really isn't that great as I felt rushed when placing my order. The older man with the bald head, mustache and dark glasses, put my 2 ice cream orders in the paper bag and just very roughly/violently folded the bag. That turned me off and he saw the look of disgust on my face. Before he could say anything to me-- if at all he was going to-- I had already walked out of the store. The "ice cream" doesn't have a thick consistency. It's watery. I usually have my ice cream to-go, and for whatever reason, it ends up spilling all over my hands and everywhere else when I take the cap off. This has happened on my last 2 visits. If they improved on their customer service and ice cream quality, then I might be returning. Till then, the negatives outweigh the positives at this time. read more

If I could give them 0 stars I would. My wife brought me a milkshake and when I tasted the milkshake it tasted like they put expired milk it in. My wife told me it cost her a total of $21. DO NOT EAT AT COLD STONE CREAMERY!!! Just because they seem better than other ice cream shops, guess what.. THEY ARE NOT! Don't waste your money. You're better off making milkshakes at home. read more

Worst Cold Stone I have ever been to! Did not get my order fulfilled due to employees fist fighting and throwing ice cream supplies DURING BUSINESS HOURS! After multiple attempts to contact management of the issue I have yet to receive a reply. This is a job! You don't bring friends to your job and talk to them all day, and get in a fist fight with your coworker while paying customers are there...OR EVER actually. Shame on these employees and their management and ownership. read more

I find the crew in this place to be in little on the ghetto side. I feel afraid to ask for extra toppings on my ice cream lol. Please don't hurt me after reading this review. read more

This is the worst cold stone creamery I've been to. The place was so hot, it seemed like they weren't running the AC. I ordered a birthday cake remix. When they handed it to me, it was already melted. I couldn't believe it! And it didn't even look like. They put ice cream on top, which covered all the sprinkles and brownies. Save yourself some serious disappointment and don't go here. read more

I usually love going to coldstone and have no problem but on my most recent visit they charged me .75 cents for 5 MINI MARSHMALLOWS FIVE! I never complain but that is ridiculous, I understand how its .75 per extra topping but they say that is one scoop of that topping. read more

The worst! Ice cream was not cold. Contacted customer service via email , did not receive a phone call. A few weeks past and I called customer service again. Was offered and apology and was advised that issue has been escalated to manger of store as well as district manager. It's been over a month and no contact. Who wants to pay for overpriced milkshake in a bowl. Will not be going back to this location. read more

This cold stone franchise is waaaaaay over price! The like it size is $5.89. Seriously??? That's the LIKE IT size!!! With tax, its $6.42. I was beyond shock. I went to the one in College Park, and you can get that same price for GOTTA HAVE IT size. I've been going there since! read more

I love Cold Stone Creamery! Their ice cream is creamy and delicious but this particular location makes me not want to come back. When I arrived, we were not welcomed, it took the staff over 5 minutes to acknowledge us and even then, they were asking people they already served. They were joking and talking with each other. The person before us had to remind them that he had already ordered and paid but simply waiting for his shake. Which they forgot to make. (And when they actually gave it to him- it was a mess- there was smoothie dripping all over the outside of the cup and no napkin) When I told the girl my order, she had to ask me what was in it and what ice cream. She kept staring at the cheat sheets above the stones but yet- she kept asking whAt ice cream and ingredients. The next order I placed- I asked if I could order a cookie with a signature ice cream instead of the plain ice cream on top. And the girl told me yes. Mind you- the entire time, the girl kept laughing and joking with her coworkers. Again- I had to tell her 4 times what was in the signature ice cream. As she was finishing making the ice cream, the cashier asked if we could pay now in a rude tone. I replied yes, I was trying to but another employee was standing in the way chatting. When she rang up my order- I noticed that it rang up more than I expected. The girl that was still creating the ice cream then said that I ordered 2 signature ice cream "like it" size and also the cookie and ice cream. She she charged me for 3 items. So I was supposed to pay $5 for the cookie alone. At that point, I had to clarify and told her that she did not specify that when I was making the order. So I respectfully declined the $5 cookie. By the end of my trip, my finally conclusions are: - ice cream good (but I could have told her all the wrong things and she wouldn't have known) - young kids shouldn't work alone at a store without a responsible manager - go to cold stone creamery but maybe not necessarily this location unless you have a lot of time and patience. read more

Outstanding service amazing customer servce greated when I went in the door ice cream tasted get will definitely recommend and come back

My girlfriend and I have been to this one three times and each time has been worse than the one before. The last time we went was the LAST TIME. The freezer was broken so instead of closing they were still open and serving goop and not ice cream. Couldnt even get the order right on top of that. They made the wrong size and muttered an apology. Just a place that has no interest in serving the customer, save yourself some.money and buy a quart or half gallon from the Shoppers in the same shopping center. Terrible service, terrible ice cream standards and sub par employees. Not worth $5 for the wrong size of goop. Go to shoppers and you'll be happier! read more

Not here... I visited the Laurel location with a coupon from the Washington Post. I was told that they would not honor the coupon. I asked, "why?" The coupon did not state the address of this location. The coupon stated "go to www.coldstonecreamery.com for your nearest creamery". The "Ice cream maker", Daniel called his manager, Hanif and he told him not to accept the coupon. I then asked to speak to the manager and he said,"no... they can wait for me to arrive at the store". For a franchise not to accept the national coupon is puzzling to me. I would think that ALL franchises would be informed and aware of the marketing and coupons that placed in their markets. I believe Hanif decided NOT to accept them. That's a pity and disappointed read more

Decent ice cream. Nothing spectacular. My kids like it a lot more than we do. Whatever makes them happy I guess. Maybe I'll try a milk shake next time. Staff was friendly enough. Could be cheaper but couldn't everything? read more

These people that work here are super unprofessional ... This man that works here chews on a spoon as he takes customers orders and then waves and harasses his customers with immaturity. Chicago Bulls shirt on no uniform. Scared of going back not knowing what to expect. If the original owners were here to witness this they would take over. Smh. read more

This is the worst Cold Stone I have EVER been to. I got an "our" size birthday cake remix the guy only put two brownies in the mountain of ice cream. I asked him why only two he said you get six toppings with the "our" size. I told him thats not right because I'm getting a signature not a create your own. I asked for more sprinkles because two spoonfuls was nothing. He told me it would be extra. I asked him why he didn't add the fudge. He said you only get six toppings you already have four brownies and two spoonfuls of sprinkles. I thought that was bullshit as I'm paying for an "our" size signature birthcake remix. When it came time to pay he charged for extra toppings even though I only got six. I felt like I got ripped off. I've been to plenty of Cold Stone's and never had this issue. They also don't offer military discount like every other Cold Stone in the state. Second and last time I will be visiting this location. It is the WORST LOCATION in Maryland!! read more

I've been to cold stone in other cities and love the ice cream. I went with a friend to this one and have never received such poor service. I was in the line waiting to be served when the African American woman behind the counter kept yelling "Can I help the next party?". It was like I didn't exist and she moved on to the next group behind me. I also asked one of the gentlemen behind the counter about a flavor. He rolled his eyes and said "I don't know". There was no label saying the flavor. I took their attitudes as a sign that they neither wanted or needed my business so I walked out. I will not return to this establishment again. read more

I would give them a zero rating if possible. I gave them a gift card to use towards my balance. The cashier changes it with a zero balance card and says I need to pay the full amount. Right there in front of me! Please don't visit this place or you may be swindled out of your hard earned money. read more

If I could give this place zero stars I would. The ice cream wasn't cold and they did not have a lot of mixin options. Not to mention this franchise is way over priced. A small cup was $6.24. I will never go there again. read more

The worst Cold Stone ever! I have been twice and purchased nothing twice! Both times they have been out of half their flavors including sweet cream which is in a lot of their creations. It's Ridiculous! Im surprised they remain open operating at this level of management. read more

Seriously do not even bother going to this cold stone. The service is awful and the management does not care. Its not worth the hassle or the money. read more

great icecream, subpar service. the workers always seem exhausted and miserable, not cheery and singing like they used to.

Decent Ice Cream. But the service at the Laurel location just removes any desire I have to walk into the store. The workers there CLEARLY hate their job. Still looking for an ice cream place where I'm greated with a smile. read more