Cold Stone Creamery has a shop in Old Town San Diego. Outdoor seating only. The shop looked clean and tidy. On a hot day, ice cream is irresistible. It's been years since I had my last ice cream treat at Cold Stone in Westwood close to UCLA and it's time I had a refreshmént. The staffer Landon was helpful and accommodating enough to wear new gloves before preparing my treat. From the menu, I chose the Strawberry Blonde: strawberry ice cream, fresh slices of real strawberries, graham cracker pieces for crunch factor and whipped cream in a small cup which seemed generous. After the mixology of the ingredients on the frozen cold stone marble, the finished results looked and tasted delightfully good and not too sweet yay! My picky pup doesn't like all ice cream but really enjoyed this cool Strawberry Blonde creation at this Cold Stone creamery...gotta have some! Worth it!! read more

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Open late we wanted a little dessert Customer service was good ice cream was delicious read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - San Diego, California

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Yum. We caught the line low and the gals did a great job of supporting our allergies We all enjoyed our yummy plant based chocolate ice cream! The area was clean and we loooov3d that the trash can was covered in Whaley House stickers. Enjoyed our stop amd really enjoyed our yummy ice cream! read more

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Evelyn gave great customer service. For a busy Saturday, she gave 100%. Promote that girl. She deserves a good raise.

Amazing ice cream, super friendly staff!!! Very clean and organized inside but the staff went above and beyond to be kind and sociable!!! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - San Diego, California

I love this place. the ice cream is just amazing!!! My favorite flavor is the vanilla with the cookies in it.

4/23/24. Came here for dessert after dinner nearby. CSC consistently provides high-quality ice cream and is well worth the costs. 3/14/24. Mud pie mojo in Gotta Have It (large) for $9.99: this coffee ice cream concoction is pure perfection with layers of sweetness and contrast in textures. The oreo cookie crumbles, peanut butter, almonds, and the fudge drizzle makes this magical. Silly me asked for a lid because I only planned to eat half, but I couldn't stop and just ate it all, 5/5 stars! There was a line out the door bcuz there was only one employee that was on-site. The poor guy had to hustle non-stop, but the quality of the product was still outstanding. read more

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Hit the spot! Life saver lol Great service. We ordered right before closing (I apologize to the staff working that night). My partner and I ordered Thai food, and he ordered his food spicy. And then the heat was too much for him. So, I jumped on Yelp immediately looking for ice cream to help make the burn stop lol and to help him the next time he went to the bathroom. Sorry if that is too much information. This is the chain of events that led me to order from Cold Stone Creamery lol Anyway, he ordered a "love it" ice cream with Reese's pieces peanut butter cups in it, and I ordered the "like it" with cake batter, cookie dough, and oreos in it. Both were yummy! The ice creams arrived super quick with Uber Eats. Woohoooo saved his butthole from burning lol And I just enjoyed the ice cream because cookie dough and Oreo are my favorite! P.S. This review is not your typical review lol Sorry if this grossed anyone out! read more

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Ice cream was very good as usual. Mint with m and m's. The portions are alway a good size. The service seemed like they did not want to be there. Not friendly at all. Not mean, but not even close to friendly service. I would come back for the ice cream. But, have no problem going somewhere else. Service is the key reason that I would want to come back to other cold stones location. read more

Everything was great but these kids that work here need a raise. They had a full line and a list of online orders with just two people. They were still nice and easy to talk with even with their work load read more

Amazing service and staff. Leo was the absolute best and helped make me the best shake. Will definitely return

I got a small Peanut Butter cookie dough ice cream with Snickers as my topping. It ended up being like $7, pretty expensive for essentially one small scoop of ice cream. You can try other flavors before ordering, but there was a pretty long line and it could feel like you're being rushed at times. They were also out of some ice cream flavors. I wouldn't recommend getting Snickers as a topping, for me at least the topping wasn't mashed properly, leaving a huge glob of Snickers in the middle of my ice cream, which was also 1/3 of the total amount of ice cream there was. Because it wasn't smashed it hardened from the cold making it very brittle and tough to chew. read more

Cold Stone Creamery - Peanut Butter Cookie Dough with Snickers - Ice Cream & Frozen Yogurt Near Me - San Diego, California

Terrible customer service. The young woman who helped us today had the worst attitude and even insisted for my husband to tip her. I wouldn't mind paying 9 dollars for a single scoop if at least the staff was friendly. But whoever was working there around 2 pm ish needs some serious re training. Don't bother getting any ice cream here. It isn't worth the price. Better yet, get a fresh paleta from down the street at the dulcería. The ambiance was lacking and it was super dirty. This cold stone is shameful. read more

The service was excellent, with the gentleman providing a variety of options with a good sense of humor. The establishment was clean. Thank you. read more

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Hours say they close at 10pm, showed up at 9:30 exactly and they couldn't serve us because they were "closed". They should update their hours so that people don't drive out of their way to this location for no reason. read more

This is the best cold stone we've been to. There were many workers and the line went very fast. We got a create your own like it with Reese's. It had a TON of toppings on it and the best experience we've had in any cold stone. It was small but spacious and had a nice outdoor atmosphere. read more

Well this is lame.... Ordered through DoorDash. Got the strawberry shortcake "sundae". 1 small piece of the yellow cake and 1 frozen strawberry shoved on top? Cool. read more

Cold Stone Creamery - a hand holding a cup of ice cream with strawberries - Ice Cream & Frozen Yogurt Near Me - San Diego, California

Don't bother going here if you are a cop or first responder. The staff will make fun of you and try to start a fight. Came here with my 2 kids and husband who was wearing a back the blue hat and an employee did not like it. He was rude, kept saying that it was missing the pride colors and would not stop. My daughter has sensory issues and gets stressed around people so she and he b- lined it out if there. No sense in arguing with someone who is hateful. He just said no, it doesn't have all the colors because this is in support of the police and left it at that. Funny thing is we back the blue and LGBTQ+. Just because we support and have family that is police does not mean we don't support other causes too. It's sad when you can't get ice cream without incident. People are rude and it's really sad. The other staff just looked down and embarrassed. Do some cops suck, yep, are some cops great, yep. Do I love my family that is police, yep. We have to stop this us vs them. Issues are not binary, nothing is all good or bad. Except this place. read more

Cold Stone Creamery - Sad ice cream - Ice Cream & Frozen Yogurt Near Me - San Diego, California

They have a variety of flavors ! I wanted something chocolate. I got the like it. Mint chocolate chocolate with brownie bits and Oreos ! Perfect mix exactly what I needed. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - San Diego, California

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This is in old town but enough away u can find parking in the hill besides it if this is your only cause to go I ordered the sweet cream ice cream with strawberries and yellow cake and peanut butter sauce mix in... like a pb&j sundae I don't Know if I'd order it again LoL was an accident but they didn't really have all the options on menu prob by the place is that small so look online before you go read more

The prices are $1 to $2 more expensive than other locations such as Clairemont. They dont accept gift cards. I didnt buy from here. Small area, can probably only fit 10 people comfortably Cold Stone is amazing except this location read more

Cold Stone Creamery - Price difference, Old Town is $1 to $2 more expensive - Ice Cream & Frozen Yogurt Near Me - San Diego, California

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Super busy but the guy who helped my family tonight at 8pm was super nice. Even though they were super stressed still have super great customer service from start to finish. read more

So ridiculous that this place is no longer accepting gift cards. Can they even do that? Does this mean that cold stone creamery might be in financial trouble or is this specific to this location? read more

Cold Stone Creamery - No gift cards until further notice? - Ice Cream & Frozen Yogurt Near Me - San Diego, California

We were standing in line 30 minutes before closing. There were a lot of people so the line was out the door. The large group in line in front of us had just walked into the door and there was not enough room for everyone to stand inside so we kept waiting outside. Just as we were about to walk inside, an employee came and locked the door. It was 9:30 and the business closed at 10, so we knocked on the door to ask why they had locked us out. The employee that came to the door was extremely rude and unprofessional. He didn't have a good reason not to serve us besides wanting to close early. We explained we had been outside waiting for close to 10 minutes and he tried to argue with us that we weren't. This is the same employee who had looked out the window a few minutes before and saw us standing in line. To the store manager/owner: this employee needs customer service and a review of your business hours. To the employee: Shame on you for acting the way that you did towards us and refusing us service without a good reason. read more

Cold Stone Creamery - This is the employee who was extremely disrespectful and rude. - Ice Cream & Frozen Yogurt Near Me - San Diego, California

Never had issues with the employees and the ice cream tastes fine. But perpetual failure to honor gift cards is not acceptable--it's one thing to have a temp issue with a card reader, but this location flat out doesn't accept gift cards ever. Rousseau and Hobbes are both backing me up here--gift cards are a corporate contractual agreement to provide the consumer with free ice cream in exchange for funds previously rendered, and this Cold Stone location violates this critical moral code. read more

Great Ice cream! Great Service! Love the vibe is a must go to place when in old town! Ezra was fast and awesome.

Ezra gave me the best experience at cold stone I have ever had. Respect Thanks Ezra!

The guy that helped me at the register, his name was Joseph, he was really good!!! He carried a nice attitude and was very respectful. Will be visiting this cold stone again :) read more

Me and my friends arrived at cold stone here and the workers closed the shop down 20 minutes before they were closed. Before we headed over to the store we checked and saw it closed at 10pm since we knew there wasn't going to be a lot of places open to satisfy our ice cream craving. They had people in the store and kicked them out of the store. They turned down 9 costumers. It's terrible that these people just don't want to work even though that's their job. read more

Really nice people, and they take gift cards! Great job mixing the ice cream and the toppings

The food was poorly mixed and all goopy and over mixed. The gentleman with the glasses helped me but was way too slow and didn't seem like he knew what he was doing. The gentleman with the long hair was really rude and didn't seem like he wanted to be there. Over all very poor service which is disappointing. read more

Says it closes at 10pm, but doors were closed at 9:20pm. Staff was cleaning up early.

I'm super upset with my order. I ordered through Door Dash and when I started eating my ice cream, I noticed the ice cream cup smelled heavily like disinfectant/cleaner. You guys need to be careful of where you spray that stuff. The ice cream absorbed some of the disinfectant/cleaner and it left a terrible, bitter taste in my mouth. I couldn't finish my ice cream because of how bad it tasted. I'm never ordering from this location again. read more

I am beyond disappointed with this place. I special ordered a cake. Strawberry ice cream with chocolate cake. They mustve finished making the cake when I walked in because it melted by the time I got to car. I am beyond mad. My 7 yo couldnt get a nice birthday party, which he understood and asked for this cake. Now because of the so called "manager" incompetence my child got neither. I got my money refunded but that doesnt help me. I even asked the night before if there was plenty of time for my cake and the guy who assisted me assured me that there was. He said he would make it that night ao it would be ready by 4pm next day. All the cakes ive purchased and ordered from cold stone take like 20-30 minutes chilling before its soft enough to cut and eat. I doubt this was made on time because it freaking began melting by the time I got to my car. It is definitely the place that is lacking, and I dont give a shit about covid struggles, we all got them and at least they are still open. If you cant up held a standard dont bother, youre doing more damage than help. read more

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Went to this location about a month ago and had a great experience. I would like to pass along a special thank you to the gentlemen working that day. Their teamwork and genuine care to support each other was refreshing to see. I love ice cream. I love Cold Stone. I really appreciated the atmosphere of this location and hope to visit again soon. And they hooked it up on portions. Thanks again gentlemen!!! read more

Buddy's here in the afternoon couldn't make an ice cream cup to save their life, and that's considering all they need is a large spoon and ice cream that's already made. It seem pretty challenging to them to do something pretty simple. read more

Best cold stone location in San Diego, every time I've come the workers are always on point and very friendly, Kendall, Peter, and Ezra are awesome workers and definitely should be promoted! read more

Cold Stone Creamery - They have spoons - Ice Cream & Frozen Yogurt Near Me - San Diego, California

Didn't have a great experience here. I don't think I got what I ordered and when I paid in cash they told me they didn't have any coin change my order was 9.14 I gave them 20 and he asked if he could give me 10 back? Really strange when you're already paying 9 dollars for a cup of ice cream I would expect you to have change to give your customers. Probably won't be coming here again. read more

We were in San Diego for Memorial Day Weekend and visited this business twice. The first night, my ice cream was perfect and the woman making it put the right amount of toppings in. No complaints and I really enjoyed it. I went back the next day for another "Pie Who Loved Me" and ordered the same small ice cream. The guy making it clearly didn't know what he was doing, hence my ice cream was missing most of it's toppings. I think this cost $7-$7.30, I am sorry but for that price it should be made right. I have a Starbucks maybe 1-2x a month, whenever I go there they have good quality control and my coffee tastes just right. Why can't this place? Not impressed, especially because this place is pricey! read more

Came in only looking but after Maddy was so helpful with helping us choose a favor I left with a large. Even though I'm lactose intolerant, 10/10 would come back again. Thanks again Maddy, you da bomb #goodservice #goodloaction #worthit read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - San Diego, California

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