I asked for estimates through Yelp for work on my 2024 Toyota Rav4 Prime and my 2021 Kia Niro EV…read more They were very responsive. I had alignment done on Toyota today and they were courteous and efficient. I highly recommend them and I have scheduled coolant flush/replace, brake fluid flush/replace and alignment for my Kia.

Absolutely ruined my car n tried to upsell do not trust this company not a nice staff just all…read morearound terrible

I had taken my car to another local mechanic to diagnose a problem with the air conditioner. They…read moremechanic said that a house needed to be replaced, but they were not able to do it because they do not have the equipment needed to evacuate the existing refrigerant 1234yf. They referred us to the Kia dealer, which I knew would be very expensive. So I did some research online and found Franklynn Automotive. I called and described the situation to Steve. He said they likely can handle it, but would start with a complimentary second opinion. After their inspection, they determined that the hose does not need to be replaced and we only needed to refresh the refrigerant, which they do have the equipment for. In addition, the reason the other shop might have suggested the hose replacement was because of a leak related to the axel. All in, the repairs would be substantially less than the dealer quote for work that may not have been needed in the first place. Overall, great experience with Franklynn.

Went here to get suspension work done on my Tesla. Overall the vibe was friendly and the mechanic…read morethey had look at my car seemed to be top notch. He was the reason I wanted to get the suspension serviced here as his explanation of what I needed done showed his mastery of his craft. However after taking the car to Tesla to get a 2nd opinion I discovered that this shop (not the tech) was trying to charge me literally a 200% markup on the parts to do the repair. Crazy right!!! The genuine Tesla parts for the repair were $209 and these guys quoted those same parts out to $614 (I sent him the estimate from Tesla with the exact cost of the parts). Unfortunately for me Tesla wouldn't work on the car because of an aftermarket body kit the previous owner had installed. I really liked the mechanic at this shop, so I went back to this shop with the intention to move forward even though their cost was literally 56% more ($1,635 vs $2,555) then Tesla for the same work (because of the price gouging on the parts). Then when I asked about it before my approval to move forward the manager got snarky and said how would you expect us to stay in business if we don't markup the parts. I said and I quote "I get a markup on the parts and your high hourly rate for the labor on the work but not a 200% markup on the parts." The guy gave an excuse about the software they use but was unwilling to budge on the price gouging. I literally said why don't you let me buy the parts directly from Tesla and you can still mark them up 25% and he still said no. I was completely professional throughout the conversation, but obviously would not pay a 200% markup on parts on top of the already top of market labor they charge. After the conversation he texted me back and we agreed to not move forward. I only leave this review to warn others. It's a bad business practice to over charge people like that and so I just wanted to give people my story warning them to watch out and be careful before doing any work here. Update: this slime ball's disclosure of all the information I gave his manager, Steve, in good faith is abhorrent. Everything he mentioned on the car was told to them right up front as I told it to the manager, Steve, in person and this clown is repeating word for word what I told his manager. I was cool with this at first but this guy is a complete scum bag now using my own words and lying about it. Anyways besides being a scum bag, no effort at all was made regarding the parts and this shops 200% markup. I literally told the guy running the shop I would buy the parts myself and let them mark it up 25% and still the answer was a quick no. Everything I said was honest and accurate and don't appreciate this guy claiming transparency when his long shpeel was essentially just a my own words complaining about the car I bought and his shops poor excuse for price gauging. They could have done the job without gauging me on the price given I had the option to buy the parts myself. Not cool at all the response from this guy and his piss poor excuse for attempting to rip me off.

I own a Jeep Wrangler JL 2018 low mileage. It's new to me. I started getting a flash of errors…read moresettling on service transmission. My brother and I settled on the auxiliary battery. Lucky us and thank you Jeep. 2 almost 3 year old battery. Gary's worked with me to do battery testing instead of the whole battery of diagnostics Aux battery load testing was good but the impedance was low. Replaced and they checked a lot of other things. Giving me statuses and explanations and meaning all along the way in troubleshooting. That kind of communication instills trust and I appreciate it a lot!! Any ways the pricing was and no further errors. We'll give it a couple days for a wait and see. We have next steps for the other work that's needed. I had a great experience and would definitely recommend this auto repair shop!!

I've been going to Joe and Kerstin for awhile for my 2014 Chevy Equinox, which has been a…read morerelatively solid car despite the model's notorious problems (burning oil, especially). They recently checked out the car before I had a road trip and gave me a couple of "yellow flags" that could wait awhile but said I should be good to go, including my brake pads. My sister was driving the car into Santa Fe when she said the car was shuddering when she braked. Worried we were about to have something really bad happen, I pulled into a local place. Welllll...they totally swindled me: new pads, warped rotors, a torn boot, all sorts of stuff. The car was about to fall apart and strand us in the desert, clearly. Eager to move on to my next destination and not be stuck, I reluctantly gave them my credit card. I texted with Kerstin and let her know what happened. She called me back right away and explained in no uncertain terms that I was to go find a second opinion and not pay for anything (whoops, too late...I guess it's a norm at a mechanics not to pay for anything up front, unspoken rule). She checked with Joe about the recent diagnostic and talked me through the possibilities of what was actually happening with my car and supported me going up there and requesting a refund and only paying for what had been completed (new brake pads and rotors in back, still a ripoff for probably fine rotors and pads that were at 3.5mm but a more doable one). Yes, I felt like an idiot. Yes, initially they refused the refund and "had to call corporate", blah blah blah. But I probably saved $1700 in the process. Then, Kerstin stuck with me for doing basic troubleshooting for the shuddering. Joe proposed that it could be "bad gas", at one of the random stations we'd stopped at. He said that we could test filling up the balance of the tank with high octane Maverick gas (no ethanol). Would you believe that did the trick? All the car's symptom's disappeared (turned out it hadn't been shuddering upon brake, just shuddering in general). I completed my road trip without any issues and soon after went back to Gary's for a different test (discussed awhile back before all this went down for my aging car). They double checked the shady mechanic's work and said that they saw very little that needed addressing, and certainly nothing in the thousands. The car has driven fine since then. Anyway, highly recommend Gary's. They stand by their work!

Great experience at Saul's Autotek! Hopped right on our issues we drove up with at 4:30 on a…read moreWednesday, gave us excellent customer service, spoke with us every time there was a update, and they stayed late to make sure we got it done and back to our Colorado Springs home we were staying at on our vacation. Coming from North Carolina and needing to get back in a few days, Mike the service manager really helped and made sure we were taken care of. Even speaking on their work if we have any issues when we get back home to give him a call. Highly recommend!

Overpriced, dishonest, late and shoddy work…read more We had the misfortune of having a car break down on a Saturday, transmission, and they were the only place open that was within distance. It took them a week longer to get the work done than we were originally told. Once they finally installed the transmission, we were told that it came with a faulty sensor, and that they would have to get the part from Honda. They then charged us for the faulty sensor that came with the transmission -- almost $300. The initial quote for a new transmission was $10,000 parts and labor. They said that they could get a certified, refurbished one and drop the price to closer to $8,000. We chose to go with the certified refurbished transmission (while we were waiting for the work to be done, 4 hours after we showed up -- and it was still the next day before they finished it -- the manager was talking to us and saying that a brand new transmission for the car would have been $16,000 -- even though 2 weeks before he had quoted us $10,000). The final bill, with the other things they added on, was $9,700 (which turns out to be significantly more than what we were told and more than other shops would charge). They also told us a list of things that needed to be dealt with that were problems with the car. I was curious simply because I heard three other customers being told that they had similar issues that needed to be dealt with. Driving the car the next day, there was a weird squeaking sound. We took it to another shop to see if they could diagnose the problem -- a number of the bolts holding the transmission were loose! They tightened them up and the sound disappeared. Not only was the work very late and overpriced, it was shoddy. We also asked this shop to check the other issues that Saul's Autotek had said were issues that needed to be addressed, and we were told that those "issues" were fine.

If you own a Range Rover, you know the relationship is part luxury, part emotional support group…read more Travis at Import Sports is the only person I trust with mine. At this point, my Range Rover gets more excited to see Travis than it does me. He knows these vehicles inside and out, explains everything clearly, and somehow manages to keep me calm when the dashboard decides to light up like a Christmas tree. Honest, knowledgeable, and genuinely great to work with. I wouldn't trust my Range Rover anywhere else--and that's saying a lot, because this vehicle has expensive taste. Thanks for always taking such great care of it, Travis!

My daughter (who lives 1000 miles away from me) had to get her car repaired. I was so anxious as…read moreshe has only lived in Denver for a couple of years and we really have not had any experience with finding a great mechanic. She had purchased the vehicle from Carmax and also purchased the extended warranty. They basically handed her a list of Mechanic shops to choose from but we literally knew nothing about any of them. She ended up choosing the shop that was closest to her house and it turned out to be a wonderful experience. Travis was the best! He was very communicative, never pressured her to spend money on non-necessary items, also never tried to upsell her on repairs that she didn't actually need. They fixed her car in a timely manner and assisted her with filing the claim (apparently there is a paperwork process when you use a Carmax approved shop?) anyways, he made sure that was all handled correctly and all of the necessary repairs were included. It's hard to be 1000 miles away and let your child handle these things by themselves... luckily (for everyone involved) they were amazing to work with and everything went great. We will certainly be back if she ever needs any car repairs in the future.

Do not recommend. They did not recognize a vehicle and work they did previously and attempted to…read morecharge for the same issue. They misquoted me as saying "just get the car running" instead of getting it drivable. The. They contrived a bogus recall story and passed us off to a dealership when there was no recall just cause they didn't want to own up to their bs.

Josh at Applewood responded promptly during the evening hours, was able to look at my vehicle the…read morenext morning, and quickly diagnosed that what I feared might be a larger problem, was a relatively easy fix. He provided a full inspection with photos and explanations but never tried to upsell me. Josh's communication, honesty and thorough explanations will make me a return customer. Highly recommend for your vehicle repair needs.

I originally came for an oil change. No rush so I left my older 4runner at the shop. An emergency…read morecame up needing to drive to California immediately. Mechanic absolutely said my 4runner would not make it to the state line. Lol. Mechanic knew i was taking another car. He did a quick check on the car's engine and gave it a free quart of oil. Said car is fine to go to California and back. Nice!! On my 4runner the rack and pinion needed to be changed so I had the shop fix it up. Such a stanup guy. Apparently one of the bolts had seized, so it took him a few hours to take off the rack. The shop had replace some hoses, replace the fluids checked everything twice. Absolutely, for free. The mechanic knew I had an emergency.And he went above and beyond. Thank you sir!! What a standout guy!

Best mechanic shop I've ever been to. I'll definitely be back. Dustin is the best.! I highly…read morerecommend very fast service, very good quality work and very nice people

I've been coming to The Garage for awhile for both major repairs and routine maintenance, and…read morethey've consistently earned my trust. They're honest, reliable, and straightforward. You never get the impression that they a running up the bill.

BMW experts? Not even close. Took my car in because of front suspension issues and continues to…read morecome out of alignment even though I had 4 alignments in last two months. These guys had good reviews, had a good conversation on phone, felt confident they would get this fixed. Barely had my car there for an hour, got a call they looked it over and everything is fine but offered me an alignment ‍ Did not take the time to thoroughly look at my car and find the issue. Waste of my time.