GREAT CUSTOMER SERVICE. I drove over a spark plug and my tire went flat on my 2024 Chevy Traverse…read more Thaddeus and Marcus were fabulous in taking care of us and getting us back on the road within an hour! Thank you for such great service!

I'm not sure if it's just this location or what but says they open at 8:00. Nobody's picking up the…read morephones till 9/9:30 They'll keep you on 5min + hold times. Customer service is fast, curt and right on hold. No time to talk. Just in case anyone's on the side of the road or in traffic..

While I understand that delays in vehicle repairs and the need for follow-up service are sometimes…read moreunavoidable, my overall experience with Gerber was ultimately disappointing due to the handling of the situation by the General Manager, Shirita. After multiple delays and an initial pickup where the check engine light promptly returned--requiring me to bring the car back--I was met with a lack of professionalism when I expressed concerns about both the delays and the fact that the vehicle was returned without the turbo reinstalled. These are valid safety and performance issues, yet Shirita was dismissive, confrontational, and unwilling to engage in a constructive conversation. When I requested contact information for her superior to escalate the matter, I was told to "find it myself on the website." For the record, Will--if this review finds you--your contact information was not, in fact, on the website. Customer service should be about more than just fixing the vehicle--it should also include respectful and responsive communication. Unfortunately, that was not my experience here.

My Wife took her 2021 Hyundai Palisade to this location after hitting a Deer on the right front…read more After nine weeks and one day we got it back. The next morning on the way to work the Palisade alerted a "Overheat" indication. The radiator support bracket was replaced, so most likely they took the radiator out to replace the bracket. They forgot to replenish the coolant. They said " It's ready to go" After nine weeks, you would think this vehicle would be "Perfect". Nope! The worst part was the Palisade went to LaFontaine Hyundai in Livonia to have the front harness replaced and the coolant system could have been properly serviced. If you decide to use this place that has way to much work in my opinion, be sure to inspect your vehicle. Glen D. Lorah

i got a flat on the side of the road, car didnt have a spare, called belle tire in adrian, mi and…read moreasked if they had the size i needed in stock, they said yes. But couldnt install it because i needed an appointment. Didnt help at all and left me stranded. Also didnt know people would be able to tell when they would be getting a flat ahead of time. After being a customer for years. Never going to belle tire again,

After installing 2 new tires, Belle Tire gave me a fraudulent estimate for $3,000 of unnecessary…read morerepairs. My honest mechanic said it appeared they never drove the car - if they had, they would have recommended a $400 tune up, possibly new struts. None of which are necessary at this point. I realize this is an allegation - but I have evidence. It is sad that an Assistant Manager tried to pull the wool over the eyes of this non-mechanic senior citizen for ( likely) a small commission. "Everybody does it" ? The public ought not be preyed upon by the likes of Belle Tire!

Great service and quality of work. Highly recommend both industrial Hwy and Wagner Road locations.read more

This Shop was very helpful and gave updates along the way. The repair took awhile but I understand…read moreparts were backordered. My car came back to me as beautiful as ever! Thank You Gerber!

I went here to get an oil change and a check up. The wait took a while but there is a TV and wifi…read moreat this location so thank God for that . The staff keot me up to speed on the status of my vehicle. It took half the day because of a hard to locate oil filter. I was given a discount because of it.

I came in at noon to have my brakes checked but was told by Aaron that it would be better to come…read moreback at 2:30 when it is slower so I could have an inspection. So I did. I spent 2 and half hours staring at my car right where I parked it before Aaron came up to me with an unenthusiastic apology and said they wouldn't be able to look at it today. Waste of my time.