Had a 12k Mitsubishi mini-split system added to a converted garage. Went with the in ceiling cassette with wall mounted thermostat. With no attic access, many other HVAC companies said they couldn't do it. Comfy, however, installed the system on time and did a great job with a very difficult install. Everything works great. Highly recommended. My wife did like the look of the wall mounted units, so the in ceiling unit was the perfect choice. read more

The heat is on! Abel came out in late February and said the same thing Diego said in November - "I'll have to check to see what we can do about the warranty" ... But then he actually did. True to his word. In the end, Comfy has done right by us and for the first time all winter I was comfortably warm as I slept, and the tile floor was not bitter cold in the bathroom in the morning! The only reason it didn't get done first thing Monday morning was because of scheduling difficulties on OUR end. Once the warranty question got sorted, Comfy staff were truly eager to get the new unit installed at the earliest possible second, but were very flexible to work with us to get it in as soon as we were able to accept an appointment. Although we felt we had to turn to Yelp to complain, the staff never stopped being courteous and professional, which I TRULY appreciate. This group is a class act. 4 stars instead of 5 because it ended up taking 3 months +. read more

We need to replace our old HVAC system and wanted to compare all electric to standard gas. Tom was very professional and thorough in his quote and explanation of the differences. We decided on all electric and they were able to schedule our installation fairly quickly. There were a few glitches along the way so they had to come out a few times to correct the glitches, including sending the owner, Able, out to get things completely right. Installation crew was prompt and very nice and cleaned up after themselves. It has now been 7 months and we are very happy with our system. read more

Abel initially came out to do an Estimate . He was on time and gave a detailed layout of what I needed . Two months later, I decided to get a new blower installed. I contacted Abel and scheduled a Friday appt. His crew were on time and finished the job a few hrs early. Staff was professional and courteous.. read more

Just had Diego come out after one of our two air conditioning units started making a very loud noise and was turned off. He quickly diagnosed the issue and cleaned up the filter that had been sucked into the fan. He restarted the A/C and, luckily, everything worked. Only charge was for the call. Obviously we need to pay more attention to replacing the filter before that happens ;-) A few months back Diego came over and diagnosed a problem with the other unit - it wouldn't turn on. He recognized the problem immediately by the clicking sound of the unit as it tried to turn on. He replaced the capacitor with parts on hand and had it working in 5 minutes. He then measured the temperature differential - saw it was low - and recommended a fluid recharge which I agreed to. I never really doubted the need given that the unit was over 20 years old, but any lingering doubt was completely erased when I felt the difference in the air coming out. Charge was reasonable. Can't say enough about the service... one day from time of call to the visit and I don't recall having any repair person impress me like that. read more

Miguel, Josh, Pedro, Jefferson, Marciel, and Antonio all provided fantastic service. They showed up on time, provided quality work and finished the job on time and as expected. Also thanks to Matt Miller for the job he did working through the details of the project as we were deciding which system to purchase. read more

We lost heat the day after Christmas. Comfy Heating & Air serviced our furnace in years past so we called them out for a repair. Our system was 20 years old and the motor completely died. The technician walked us through our options and we then talked with Austin about a bid. He quickly gave us two bids. One to simply replace and one to move the unit to the attic (our old unit sounded like a jet plane taking off in the living room). We opted to move it. In came Team Miguel and Jorge. In less than two and half days, they removed our old unit, built a platform, replaced all the duct work, completed the required electrical work and installed the furnace. The unit is so quiet and our house is toasty warm again. This team was on time, professional, courteous, kind, proficient and cleaned up at the end of each day. I'd highly recommend them to anyone needing service or replacement. read more

Where should I begin? We called this company based on the good reviews. We were without AC and we were in the midst of the August heatwave and fire season. Comfy totally missed the ball. The technician came and spent more than an hour up in the attic trying to figure out why our AC wasn't working. Most of the time was spent on the phone talking to a colleague or boss who was telling him to try this and try that. After a couple of hours, no answers or diagnosis. Maybe a short circuit in the furnace he said. I paid him the $89 fee and he apologetically went on his way. We kept calling the company to find out how to proceed, but it was difficult to get a hold of anybody. They made some appointments for us, and then changed them abruptly several times, saying they confused us with another client. Finally my husband spoke to the boss and he said we have to replace our entire furnace since it was 20 years old?!? Huh? We made another appointment to get an estimate on furnace replacement. Before the appointment, another technician called and said he could just send us estimates and he has us down to get a new AC. Huh? We were thoroughly confused as to what the problem was but we thought ok, time to change out the furnace. We called up our home warranty to see how much of this would be covered as it typically costs 3K-5K. Fortunately, they sent out another HVAC company to really figure out what was the underlying problem. He was able to get our AC up and running within an hour! He said changing the furnace would've been an act in futility because there was a short in the AC unit and a faulty capacitor, not a bad furnace!!! He said any technician who spent some time should've figured this out! Plus he said someone messed with the wires on the zone board in the furnace and put the wires in haphazardly. He had to make several trips back and forth between the AC unit and furnace, but managed to work a miracle! And he said our furnace should be working for another 10 years at least. Really?!? Thank goodness for Delta HVAC for coming to our rescue. Comfy was totally incompetent. ADDENDUM 9/3/20: I'm updating my rating since customer service came through and they refunded our money. I really wish they had sent someone again to diagnose the problem definitively and then proceed to fix it. read more

I purchased a A\c coil and condenser from these guys. They are honest and the installers are very professional.

Fast, simple, and honest - highly recommend using Comfy Heating & Air Conditioning.Final cost was exactly what was quoted and no surprises.

Called Comfy when my AC was having an issues. They were able to give me an appointment, same day, even though I'm sure they were swamped with calls due the extreme heat that we're having. Abel arrived on time and quickly figured out the issue and explained the cause of the problem. I'm extremely happy with Comfy Heating and Air and will be scheduling my next maintenance appointment with them. read more

Needed to update our Heating and Air Conditioning system after 17 years and Comfy was a great choice. Austin, the estimator, was an excellent communicator and was easily able to discuss various options (pros/cons) while exhibiting a high level of knowledge throughout the entire process. We ended up getting all new insulated pipes from the attic and crawl spaces to each register in the home, a new Carrier high efficiency furnace and a Carrier 2-stage 17 SEER AC unit. We have lived in Danville a tri-level since 1989 and the upstairs was never anywhere near cool in the summer time. Upstairs was always 5 to 6 degrees warmer than down-stairs. Austin proposed a Honeywell Electronic Zoning system that runs off a thermostat upstairs and and another thermostat down stairs; all with special automatic dampers in the new insulated pipes that better control the air flow to where it was needed, and WOW! Expensive yes, but man it works great... the upstairs is now perfectly cool and comfortable for the first time in 30+ years... a great investment! Comfy handled all the permits and testing and overall did a very good job and was able to reasonably quickly, fix any issue along the way. I found the high YELP ratings/comments that I relied upon to initially find Comfy to be accurate based on my experience with them. read more

Great experience start to finish. Team was on time, extremely friendly and professional - introduced themselves as soon as they arrived. They were respectful of my home and of my space as I work from home. If you're reading this to find the right company, stop right here, you found it! read more

We highly recommend Comfy! Our AC went out and upon receiving multiple quotes, Comfy was by far the most professional and knowledgeable. Austin gave us a quote and he was by far the most thorough and detail oriented compared to the other quotes we got. Austin left us with his cell phone number and made it clear that we could call/text at any time of the day and he promptly answered all of our follow-up questions. The install went nothing less than smooth. Bonus- this is a family owned and operated company! Thanks Comfy! P.S.- Ask for Austin!! read more

Sorry for the late review but we had Diego come and check out our heater because it wasn't heating up our house. Thank goodness he was quick to figure out what was wrong and knew what part needed to be ordered . He tightened a loose part to temporarily fix it until the necessary part was replaced . Our hero because we had the heat turned back on because we were freezing for a few days. The estimate for the part and labor was reasonable. Thank you again and will be contacting you again for maintenance. read more

I realized this morning that my heater was not working. Thankfully, the polar vortex hasn't been an issue this month so I wasn't overly stressed. That being said, I'm cold even when it's 80 degrees outside so I got right on yelp and searched "heater repair." I called and by 3pm I had a nice gentleman at my house. $125 to fix the furnace and bam, a warm house once again. Comfy, thank you for the fast service and taking the "I'm going to freeze" stress out of my life. read more

Reached out to schedule an appointment due to issues with our AC unit. It's blazing hot outside and we have two young kids (1 y/o and 2 1/2 y/o), and no AC. When it's 105 outside and the house is hot inside it's dangerous, which is why our kids are not in our house... I'm sure Abel is a great tradesman and highly knowledgeable based on reviews - this is why I called him. However, he earned 1 star today for telling me he is available in 1 week and then hanging up on me as soon as began to request an exception due to our immediate need. Everyone on a cell phone gets the benefit of the doubt due to poor service areas in the Bay Area, but the fact that he has failed to call me back (my number is not blocked so he has it on his cell) indicates that his intention was to end the call. I even sent a text and emailed him (both with my number to call me). It's unfortunate that customer service is not a priority. To point out, customer service is all about perception. If you create negative perceptions, no matter what your intention is you are always wrong. Ex. You order chicken at a restaurant and receive it grossly under-cooked. The intention of the chef wasn't to cause your death or make you sick; however, you will be sure never to go back and probably tell all of your friends to beware. Get the point? I'm a believer in 2nd chances. I will update and rate accordingly based on any future experience I have with him and his company. read more

Well wouldn't you know it... I was wrapping up a complete home remodel on my place and the 23 year old a/c decides to die just when the temperatures here were starting to get really hot. I called several local places to try to get an estimate for a replacement, and Comfy was one of the only places to actually call me back promptly. They sent their lead technician, James, over the next day (the competitors that DID call back were swamped because of the heat and no one could be out for about a week). He tested the unit outside and checked the coil in my attic and confirmed that the unit would either need a partial replacement (at least the compressor) or a total replacement (with coil). I chose the latter as I wanted to be certain the unit would be able to keep up with the Summer heat and also last a long time. He gave me a quote for the entire effort (a/c unit, coil and labor), didn't try to upsell me on anything, and made a call to the office to see if I could be fit in the schedule THE VERY NEXT DAY. That was a blessing because it was now HOT. They came the very next day, completed the work as detailed to me ahead of schedule, and completely cleaned up after. They were also very cautious about laying tarps down so their trips in and out of the house and the attic didn't bring in any dirt. Best of all, the new unit chills my place down so much faster than my old unit. I will definitely enjoy cooler temperatures and better energy costs. Thanks to Comfy, James and his team for doing excellent work on a very quick timeline! I highly recommend them! read more

I can't believe this company got so many 5-star reviews! My experience was nothing like that---maybe since reviewers can be personally identified, people fear revenge if they write something really negative, but I want others to be forewarned, so I'm taking a chance. I'll post again if there are any repercussions. The service tech not only did really sloppy work, but he also overcharged me for the R-22 refrigerant gas my A/C required---by $100 over what I was quoted by both him and Angie in the office when I scheduled the service call! Angie immediately agreed to refund the overcharge, but no one at the company ever apologized for it or even seemed surprised that it happened. The tech also treated me very disrespectfully when he returned to complete the work he was supposed to have done on the first call. If you decided to give Comfy a try, be sure to check your invoice carefully before you pay! read more

This company is absolutely first rate! I was coming home to a chilly (of the teeth chattering kind) house every day. BUT the thermostat said it was 70. Clearly, something was wrong. What ended up being wrong was a dark and twisty mystery. I had no clue whether it was the thermostat, the nearly new furnace, or what. So, purely based on their five star yelp reviews (richly deserved) and sheer proximity, I called Comfy. Because, well, I like to be comfy. And I wasn't. James came out, on time (early actually), and after a very thorough investigation and careful thought, came up with a solution for the mystery. He wasn't satisfied, however, with his own very astute and professional fix, so he called the boss to confer. Impressive. The boss agreed with him, and so he moved the thermostat (which had been in a hall and therefore not getting an accurate read). In the process, he explained that my furnace was too big for the house (no thanks to One Hour Heating who talked me into buying something not appropriate), but was in no danger of exploding in spite of that (thank goodness for that). He left and I was a happy customer. Smart guy, that James. Figured it out. About an hour later, I got a call from him. He and the boss had called the furnace company just to double check the specifications on my furnace, and to run the twisty mystery by THEM. And they agreed with the fix that James made. Now THAT is going above and beyond. It's an impressive and professional company with employees (JAMES!!!) who absolutely know what they are doing. I cannot recommend them highly enough. read more

Great honest service! Our A/C stopped working on a very hot day last year at the beginning of summer. We had called a company we thought was honest to come and diagnose the problem. The guy came out, looked at our A/C and said he didn't know what the problem was, but we had to pay the $119 service call fee. He took our money and left. We called the office afterward and the owner said he'd come out in a couple of days and check to see what the problem was with our A/C unit. When he came over, he was very quick to tell us our compressor was bad and we should just get a new unit. We believed him and said we will wait to make such a large purchase. Needless to say it was very uncomfortable with no A/C for the rest of the HOT summer. So this year, as the days were getting hotter we wanted to get another diagnosis. We were referred to Comfy Heating and Air Conditioning. So very happy for that referral!! Abel arrived right on time on a Friday, checked and tested the entire unit and immediately diagnosed and explained the problem. He said he found some old wires with bad connectors that needed to be replaced and the unit was low on Freon. The next week he came back and installed the new wires and added the Freon. Thanks to Abel, we were back to having a working A/C again!! We can't thank you enough for the TRULY honest and excellent service!! We will be repeat customers when we're ready to buy our new unit! It's such a relief knowing you've found someone honest!! We highly recommend this family business to all of our friends and anyone looking for a company you can trust! read more

We purchased our HVAC system from Comfy Heating and Air about ten years ago. They did a great job. We have worked with them since for maintenance because we enjoy how responsive, professional and good they are. read more

We met with Austin Vieira and he did a great job providing a quick (and fair) estimate of the cost and work involved to replace the heater in our attic. The service and follow up was simply outstanding. They had previously replaced our downstairs heater and one of our air conditioners. I plan to use them again in the future! They (Austin, Abel and Angie) are all great to work with! read more

Called Comfy Heating & Air to make an appointment on a Tuesday hoping to get a same-day service to check out my AC. The only available day was Friday. Understood. I could imagine the number of service calls they were getting with the hot weather. They were recommended by a co-worker and they sent Diego to come out and check. I told him that the capacitor most likely blew out and needed to be replaced. He confirmed and before doing anything, told me it was going to cost $195, which does not include the $79 'show-up' fee. I am glad it was only the capacitor and overall, satisfied that the problem got fixed. But, for a less than $25 piece which took less than 5 minutes to replace and get charged $274, I thought was a bit high read more

We just had Comfy install our brand new HVAC in an old home, and they did a superb job! We were so impressed with their service especially, there was always a receptionist available in the office to answer all of my many questions and to schedule all of our appointments. Claudio and his team who installed the system were incredibly nice, respectful, and helped to discuss the details of the installation in full. Our Air conditioning is working like a dream and we couldn't be happier. Also the price they quoted us was very reasonable in comparison to other companies. Would recommend Comfy to anyone! read more

Just out of the blue, the air conditioner at our house stopped working. It was 6:30pm and 103 degrees outside. I was so worried I wouldn't be able to find someone to come and fix it at that time. We make a call and immediately he finds his way over. Within minutes he assessed the problem and fixed it temporarily until he got the part he needed (which was just one day). That was already exceptional service! But the next day something went wrong and even though he put in the new part, the air conditioner ceased to turn and now the attic fan didn't turn on. We call him to ask him why this was so, and after asking a couple of questions, he figured out what it was. Initially he didn't think he could make it (it was about 6:30pm)...but then he called back and said he could come by! After a matter of minutes he fixed the problem...even though it wasnt directly associated to the original problem we had...AND he fixed it at no additional cost. I think many companies would have charged for this and given me a zillion reasons why it required a separate charge. Quick assessment: Friendly Quick Affordable Exceptional Customer Service Knowledgable I would definitely use Comfy again! read more

After the last heat wave of 100+ temperatures my air conditioning decided to work only sporadically. Then last week, when I was desperate to have cool air, I called Comfy Heating & Air Conditioning and am extremely pleased that I did. I called before service hours so the call rolled over to one of the technicians. He was extremely responsive and explained that I should complete the request service form on their website so they could assign the first available HVAC service person. I immediately completed the form and received a call from the company to schedule my appointment within 15 minutes of their open service hours. The assigned technician called to confirm arrival time and asked about symptoms of my air conditioning problems. After hanging up, he showed up within minutes of promised time and went directly to the source, but also checking my thermostat along the way. He checked out the unit and quickly identified the issue. Explained all to me, then rescheduled for the next day since he didn't have the specialized part on his truck. The technician showed up again the next day exactly on scheduled time. He took my unit apart and realized that the part that the shop gave him was not identical to the part on my unit. He apologized profusely and wanted to come back the next day. Unfortunately I was not available for the next day, so scheduled for him to come back the following week. It was amazing, I received a call on a Sunday after noon with the technician asking if he could come by with the part and install, that it would only take a few minutes. Of course! The Comfy Heating & Air Conditioning Tech just left my house. My house is already cooling down and feels great. I would give 5 starts if I could. The service from the entire team is amazing read more

I had my heating and air conditioner replaced with comfy July 2019, at the time I also installed two Nest Thermostats. I was very pleased with them when they installed, their price was the best, and their service and installation was great. Austin what is the person I dealt with at the time. A good company is also one that stands by their warranty and has customer service after the product has been installed. Today I was very pleased that comfy stood behind their warranty on one of my nest thermostats, and Angie was very helpful. If you're looking for a great company to deal with to get the best heating and air system, I wholeheartedly recommend comfy! read more

Worst heatwave we've had in the east bay over the last several years; weather calling for 4 days of temps over 100 degrees. Mid-way through Day 1, it dawns on us that the AC is blowing air, but not cold air. I got on Yelp and started calling down the list of companies at 7pm on a Friday. I left 8 messages, and the only person who picked up the phone was Abel at Comfy. He asked me to use their online appointment engine as he was on a job. I did so and received an email later that evening about getting service the following day. Abel showed up by 11am the next day, diagnosed the small problem and fixed it within 30 minutes. He charged their standard service call fee (on a Saturday) of $79 + parts for the job. He is friendly, professional and cared that my family didn't have AC on such a hot day. Abel and Comfy are my go to from this point forward. Highly recommend. read more

Great experience with this firm. After trying Qualtech in the past, this was a very refreshing change! Diego showed up on time, was very knowledgeable, professional and courteous. He found an issue with the ground wire quickly and was done in much less than an hour, with the total charge being only the one-hour $79 service visit charge. This firm will be my go-to for AC and heating problems. read more

Awesome service! Awesome staff! Abel came right out to fix what turned out to be unfixable. They originally replaced our furnace and we've continued to use them as needed for problems with our AC. Now we have a new air conditioner through them too. On instal Josh and Pedro were very professional and personal, easy to work with. Abel, the owner and primary contact, is ALWAYS responsive and reliable. He is one of those rare people in the industry who I know I can always trust to give me an honest and straight answer. Love this company! Highly recommend. read more

Comfy is awesome! I've been a customer of theirs for many years, and their level of professionalism and service is simply the best. All of their service specialists are outstanding; just today I was helped by Diego, who provided really thoughtful and honest suggestions regarding the setup of my current system and some things I might want to consider for my family given our needs and layout, going forward. Diego also went out of his way to help me diagnose a problem that actually turned out not to be HVAC related. Who does that these days?! While he completely didn't need to do that, he did, with the utmost level of consideration and care. I am thoroughly impressed with this organization and the service they provide. Thanks Diego! Highly, highly recommend. read more

I just realized I never updated this review. They did eventually finish the work a week or so later and did it well. it sounds like they were having a hard time getting plumbers to finish that last little bit so actually the owner ended up coming out and doing it himself. I just wish I hadn't wasted so many frustrated hours in between start and finish. read more

Last month our AC unit stopped working in the middle of the heat wave. All the other businesses were not even accepting the calls. I received Abel's number from another electrician. Abel mentioned that the company had received 750 calls in a day and it was almost impossible to come in until the next week. With two young kids on summer vacation, it was going to be extremely difficult to stay at home with no air conditioning. But to my surprise, I received a call from Abel that he had a few minutes between his job and he could come over in the next hour! What a relief to get it diagnosed! Abel came in to diagnose, but he fixed the problem. He went from the ac unit to the thermostat and did a lot of adjustments to make sure the breaker didn't trip or the older unit worked fine with some tweaking. Thank you so much for going out of your way! I'm so grateful that you stopped by to make us comfortable while you worked in the hot sun! Sincerely appreciate your efforts to make our life easier! read more

Our 18 year old AC decided to go on strike yesterday at 6 PM. After spending a night in our homemade sauna, I started calling every AC repair company in the Easy Bay. Not only were Comfy the only ones to even answer the phone, they were able to get someone out by 12:30 to fix the unit. James was professional, courteous and quick. When he was done, we offered him a Gatorade and he could have taken our entire fridge with him and we would have been happy. I'm currently sitting in a 74 degree house grinning ear to ear. 100% will use to replace our system when the time comes. read more

Antonio, Edgar and Miquel showed up on time every day with masks ready to work. They did their best to keep my floors safe and cleaned up as best they could at end of day. Best part my heating and air system works great and they made sure every vent was to my satisfaction. read more

These guys were so nice. Miguel, Antonio and Jorge were my technicians. They replaced both my A/C and furnace. They were super nice, professional, efficient, respectful & hard working. They wore masks and were Covid sensitive. I am very happy, and grateful for a working heater! read more

I just had a new furnace and air conditioner installed today by Comfy Heating & Air Conditioning. The experience has been great from start to finish. My AC went out on the first hot day of summer (of course) and Comfy Air called me back immediately. Diego came out and look at my system. I had several issues and he told me what I already knew, I needed a new furnace and AC unit. He got me up and running until I could get a more permanent solution. I met with Matt a couple days later and he explained all my options. We agreed on what system made the most sense and he called it in to get an installation date. I was lucky and got a install date just a few days after my order. Josh and Marcial did the install today and were friendly, efficient and cleaned up everything when they were done. I could not be happier with everyone I have dealt with at Comfy Heating & Air Conditioning. read more

Comfy Heating and Air Conditioning installed a new furnace and air conditioner in my home. Austin was very professional and provided a well-priced quote. He did not try to upsell me on fancier units that would not fit our living style. Rigo and Jefferson completed the installation and were also very professional and courteous during the two days of installation. They always showed up on time, worked very diligently and made sure to clean up very thoroughly each day. I would highly recommend Comfy Heating and Air Conditioning. read more

I got home from a trip on a Friday in August to find my AC had died. I called Comfy because it was recommended by some folks on Nexdoor. John came out that day, gave me an estimate, explained my options clearly and told me he'd call when they could do the installation. I went out of town for the weekend and John tracked me down, in the evening, on my cell phone and arranged for installation on Tuesday. I was impressed at the efficiency of the whole process and extremely grateful to have my AC for the heat wave that followed that week. Several months previously, their technician came out on a service call and added coolant to the system to see if that improved it's performance. It did, for a time, and then failed again. The cost of that service call and coolant was deducted from the cost of my new system. read more