Scheduled an appointment and waited around all day, but Commercial Home Products ended up being a no-show, even after checking in with them via text. Possibly using AI for scheduling - customers beware. read more

I scheduled an appointment with them online and received an email confirmation. When the 8am time came and went, I called the number to confirm that someone was on the way. I gave the receptionist all of my information (again -- they should have had it recorded in their system). She said she'd check with her manager and get back to me. Three hours after the appointment time I still hadn't heard anything from them. ---Update: Boris had an issue with his appointment scheduling service which he intends to fix. He apologized for the mix up and showed up with a tremendous amount of expertise on my SubZero. read more

Very scan like service provider. No clear price of repair cost. Only a very high and flat diagnosis price is given. Even tho it will applies as a credit and deducted from the final repair cost, it does not sound legit. If they are asking a ridiculous amount of repair cost, the diagnosis fee is just free money for them. read more

I hired this company to install an appliance for my tenant. I spoke with Boris, who gave me a quote which I accepted. He promised he would contact my tenant to schedule the installation. That was two months ago. The appliance has still not been installed. Boris has completely stopped responding to my messages. It's incredibly unprofessional to accept a project and then disappear without any communication. I would not recommend this company to anyone. read more

Requested service on 2/20. No show no call to reschedule. Charged me $130 and I have called twice 2/22 @ 9:59 am and 2/28 @ 5:24 when I realized my money had not been refunded. At this point this is fraud. I am forced to leave a star to post a review. Clearly fraudulent behavior does not deserve a star. read more

Boris was awesome! He answered all of my questions in a way that was easy to understand. Customer service was top tier and price was fair- I'll definitely be reaching out again in the near future when my fiancé and I move into a bigger place. read more

Thanks for your great service. I made an emergency appointment . They fixed my refrigerator perfectly the same day. Thanks guys for not letting my products spoil. Valuable price for high end appliances. Keep up the good work. read more

First, "Comercial Home Products" appears to be a front for "Delta High End Appliances" in San Francisco. Sadly, the only "high end" is the price you'll pay for service. The water valve on our Sub-Zero refrigerator ($30 part) failed and "Commercial Home Products" quoted $280 to put the part in (you can watch someone do this in 5 min on a YouTube video). I would have paid that except they added a whopping $1125 to move the fridge in and out to turn off the supply valve behind the fridge. Total quote was $2000 dollars for a $30 part, 1/2 hour of labor (including diagnosis) and 10 minutes of fussing the unit in and out of the cabinetry. I bought the part on Amazon and did the job myself. read more

(This review is overdue). Boris serviced our Sub-Zero 650 fridge in late 2023, which came with the house we bought. The unit needed some rehabbing - including replacing the control board, and complete gasket replacement. Boris was pleasant to work with, straightforward in his approach, and a complete pro. Our fridge is like new, and we are super happy with the service he provided. read more

Boris is a magician, seriously. We have a semi-pro wolf oven that needed servicing. Boris showed up on time with his colleague and fixed everything within 30 min....with the help of a ......paper clip. Boris is for sure extremely knowledgeable and extremely kind too. I highly recommend him. read more

We asked Boris to repair our near 20 year old Wolf range/stove and he did a brilliant job. We had tried the authorized Bay Area Wolf range repair company three times over 5 years and our stove never got properly fixed, and just continued to get worse. Now our Wolf range and stove is working as it did when we first bought it!! We highly recommend Commercial Home Products for your favorite appliances. Thank you Boris!!! read more

I recently acquired one of the first made home commercial Wolf ranges and wanted to service it. I thought is was impossible to find a knowledgeable Wolf repair person until I came across Boris. He was fantastic, he definitely knows his stuff! I was able to schedule an appointment quickly. He serviced my range, was very honest and I'd like to add fun to talk with. If I need any future service, I will definitely be calling Boris back without hesitation. read more

Boris really knows his stuff and I trust only him with my high-end refrigeration needs. He is very responsive and no-nonsense. If you do not want to risk amateurs with your Sub-Zero give Boris a call. read more

This review is long overdue. We have a Subzero 650 that needed some TLC and Boris came, assessed, told us exactly what was wrong, how long it would take for the parts to arrive, and made an appointment to install the parts when they arrived. He was transparent and communicative throughout the entire process. Plus, he fixed the refrigerator. You'll get honest, quality work from Boris with no BS. read more

Our Wolf range (over 20 years old) needed service to improve the oven and range burners. Boris of Commercial Home Products came well recommended and he lived up to his reputation. He clearly loved Wolf ranges and is extremely knowledgeable about their qualities and capabilities. He was on time for our appointments and kept in close touch by phone. After his service, our range and oven are working like new again. We recommend Boris and his company highly. read more

I have a 1997 Wolfe Range...one of the first year Wolfe made a residential range. Since Wolfe was bought by SubZero it is nearly impossible to find someone in the East Bay to repair it. I finally called Cherins Appliance where I bought it in '97 and when they suggested Box Appliance and I told them Box won't work on the older models, they sent me to Boris. I had to persuade him that a trip to the East Bay wouldn't be too hard at 7 am, and he came, did a complete overhaul of the stovetop that was clicking away everytime I used it and it is now good for another 20 years...enshallah! He may even be thinking of coming regularly to the East Bay, if he has enough work over here. read more

These folks are listed on the sub-zero appliance webpage for factory-authorized service. Asked them to repair ice maker in my fridge; it took them 3 separate trips to diagnose the water line (each of which left the freezer unusable for a day). An attempt to fix the water line failed. Had to hire a plumber to patch things up. One star for consistently showing up on time. read more

When would our awesome, 15 year-old workhorse - a Sub-Zero refrigerator - finally decide to have an issue? While my spouse was in Asia on a business trip. Naturally! But this story has a happy ending: Boris came to my rescue! He even noticed that the problem with the refrigerator - a torn seal - had also happened to the freezer, but I just hadn't seen it yet! In no time at all, our refrigerator was fixed, my freezer was better than ever AND he replaced a burnt out light bulb in the refrigerator for free! He was right on time, his prices were quite reasonable and he was very knowledgeable. He even gave me some helpful tips on how to keep my refrigerator happy in the future: no cut lemons in the refrigerator! They oxidize the parts. I hope not to need Boris' help again any time soon, but I'd highly recommend him and wouldn't hesitate to call him in the future. read more

I have to say I was somewhat disappointed in the service and communication I received from this outfit. Boris came out a few days after I called and he ordered a replacement assembly from Subzero which was shipped to my house. After about a week I called him to find out when he was coming to install the part. He apologized for not getting back to me, and came out the following week and installed the replacement compressor or some system like that. He restarted the unit and said the temperature was dropping and would be cold the next day. Unfortunately the unit only got cool, and the following week my refrigerator drawer registered 90 degrees and smelled faintly of ozone. I called him on a Tuesday to inform him of this, and he told me turn the unit on (I had turned it off) and he would call the next day to determine what was probably the problem. He did not call, and I called back on Thursday and got the answering machine. I left a message imploring him to call me. I called on the following Monday and his answering machine was full so I could not leave a message. I called again the next day and was able to speak to him. He then came out at the end of that week and fixed the problem and the unit is now working fine. read more

I called Boris today and to my surprise he was working in Marin County for the day. He was able to add me to his schedule and come by to fix my Scotsman Ice Machine in the afternoon. I was very pleased with his work. He also gave me some advice and filtration recommendations. I would definitely call him again for future kitchen appliance repairs. read more

Boris responded in a day, wow, came fixed repaired. 2 Wolf Range parts and labor done. He's an expert with Wolf and Subzero. First time we've had an issue and it's all complete because of Boris. What more can you want in a service, fast response, fair, honest. Btw he's an expert bass fishing guide on the Delta. read more

I was referred to Mike by Peter over at Cherin's Appliance. It was late Friday afternoon, I had just had a family emergency when the sub-zero died. Instead of replacing the refrigerator Peter suggested I give Mike a call. When I mentioned my predicament he came right over and was at my home 30 min later -- he got my fridge up and running. Mike was professional, knew what he was doing and got the job done. I could not recommend Mike highly enough. read more

They repaired our subzero refrigerator and Wolf range in one trip. Excellent professional device at a fair price.

Fast, reliable and quality service. Thanks Boris!

This was the first time I ran into a bit of trouble with my 2006 SubZero fridge, and a call to Boris assured me that I had someone who could address the problem. He came today and fixed the hinge that was giving me trouble. He certainly knows appliances. I will definitely call him again when I run into another problem with any appliance. Prompt, organized, masked for the job and knowledgeable. Couldn't have been easier! read more

They sent a guy out who bid 2500 to fix my Lynx BBQ. He told me it was one of the worst he'd ever seen, he told me they were the only ones in the area that could do it. He tried to sell me a 450 cover for it that he said was absolutely waterproof. My impression is that he took a look at me, (blond female), my house and what I owned and made the decision that I was a good target and and not very bright. Not sure if that was the case but it was my take away from the encounter. My landscaper listed to the whole conversation and was blown away by what I was being told. He almost stepped in but relaxed when I told this guy that I was going to get a second opinion....which i did I called Gourmet Appliance also certified in Lynx. They are located in Half Moon Bay. They've worked on my inside stuff for years and I didn't know they did BBQs but they do. They've always stood by their work and give fair quotes. The total came in with parts and labor under 800. They also told me while the new covers were great and very pretty they were not waterproof. Shop around, these guys do not appear to be on the up and up. read more

Boris came out in less than 24 hours after my call for a SubZero problem. He didn't try to sell me something I didn't need, and in fact, he didn't even charge for the service call----he re-set the panel, and we now will wait and see if the warning light was activated by Thanksgiving guests (or us) not completely closing the freezer by accident. Amazing to find someone, in this city with all the traffic, make a house call and then honestly try an easy solution first! read more

My freezer broke down a few days before Thanksgiving and I figured there would be no way to get someone out to fix it! Boris answered the phone promptly and made it over to my house within 45 minutes. He was able to get it up and running in about 30 minutes and came back 2 days later to finish up the job (he needed to order a couple small parts). He was prompt, courteous, hilarious and most importantly- totally competent! Thank you Boris :). read more

Our clients needed a good appliance contractor so I went on Yelp and contacted Commercial Home Products. Boris was very friendly on the phone and was able to schedule something very quickly. Our customers called us to share their amazing experience they had with Boris and said that he is their goto guy from now going forward. We will be using Commercial Home Products for all our referrals. This is a great outfit I highly recommend! read more

I got these guys from the Sub Zero factory site. They came immediately when I called- a guy was in the area. Needed parts. $130 for the quick diagnosis. After a few weeks (the technician went on vacation, although he never mentioned it.) After several calls on my part we finally got a time scheduled- 9AM, he showed at 11 and not even the same guy who went on vacation. He was here half an hour to swap the evaporator and charged a $500 flat rate! $630 is robbery. His response was: wasn't I told? No. The original guy was totally engrossed in a private cell call- They got one star because I don't know how to give them none. read more

Where to begin... We have been lucky to have our kitchen appliances working perfectly for 7+ years... until everything started to break down of course at the worst possible time... Over the years, we have used Boris to fix our SubZero Fridge, Freezer, Microwave, Scotsman Ice Maker and I am sure that the Wolf range will be next. He is responsive, thoughtful, professional, extremely knowledgeable and I agree with Michael S. that he is a hoot. He takes such care and time on his repairs, and I would highly recommend that you take his suggestions... He is definitely the best in the business and I would never trust our appliance work to anyone else. read more

We recently replaced our icemaker after thirteen years (Sub Zero brand). We called upon Boris to take care of it.  It was easy to make an appointment with him.  He called prior to appointment to confirm, he showed up on time, and was very efficient.  It was determined that after attempting to repair a part that we needed a new machine...not an inexpensive solution, but necessary if we were to have ice.  After installing it, Boris made a point to contact us to ensure that all was well.  All was not well but Boris came back several times to address the issue and made sure that the icemaker worked as the manufacturer indicated.  Our experience with Boris has been pleasant and we would call him for all our European appliance needs.  We have Miele dishwashers, washing machines/dryers and Subzero refrigeration and feel confident that he will take care of us seamlessly.  I Highly recommend him. read more

Okay, its your lucky day. I've had a bunch of problems with my antique sub zero fridge. After spending thousands over the past few years to fix the fridge side, i found Boris. He completely replaced the compressor that was wrongfully installed a few years ago with real sub zero parts, replaced the freon with the original gas that is not available in the US anymore, and some other things I forgot about for $2200 and my fridge is like brand new. My setting is only on 4 and I'm feeling very good about myself. This is the final fix your sub zero will need. read more

Boris is a hoot. Tells you exactly what you should have bought, instead of the POS that you did buy. I'll be switching brands on a few of my appliances int the future for sure. In the meantime, Boris did a quick fix on the igniter for our Blue Star range. Customer service with him is great-- answers his phone right away, shows up on time-- even calls you on his way over. Had the part in his truck already, so it was a one-visit repair. I'll be having him back soon to fix some other appliances that we've been neglecting. So glad to have a dependable, knowledgeable, and efficient appliance person in my rolodex now. read more

In early June, 2021, I called Commercial Home Products, who indicated that they serviced sub zero refrigerators, in order to repair our sub zero ice maker. The technician, Boris, came and said we needed to use his plumber at Expert Plumbing to add a new water valve at the front of our refrigerator, as he couldn't move our refrigerator. This was probably unnecessary, however, we complied and paid Expert Plumbing over $200. We waited for three weeks, and after many calls, Boris returned and installed an ice maker which was not a sub zero, and it failed to make ice. We paid Commercial Home Products &1,195.32 for a non functional ice maker. We called and texted repeatedly, but Boris, norany other technician responded. Finally, in the last week of August, 2021, we called another company and they have installed a sub zero ice maker which is working. I would caution everyone to avoid Commercial Home Products. read more

My sub zero freezer stopped working while I was away on vacation and EVERYTHING melted!! I frantically looked up options and came across Commercial Home Products and spoke with the owner Boris who calmed me down but most of all services my freezer within the same day! After only 3 hours my freezer was back to normal; thank you so much for the fast and prompt response. read more

We'd first had another outfit come out to quote a repair for our Subzero but the price was really high for the amount of time and parts required. Boris was willing to come out the day we called him for a second opinion. He quickly diagnosed the issue (the other folks monkeyed around for an hour and never really quite figured it out, exactly), and took the time to show us signs on the inside (corroded ceramic) and bottom of the fridge (oxidized tubing) to corroborate his findings. He also took the time discuss the anatomy of our unit with us and ultimately recommended against wasting money on a repair for an old unit like ours with an essentially un-fixable problem (thinning insulation) - better to simply wait until we're ready to buy a new unit and use a workaround solution instead, namely some absorbent material on our stone floor to absorb any excess moisture. But then we moved to the garage where we'd first spotted a leak underneath the floor above where our Subzero sits. There he reviewed other options that might be causing a leak one level below, rather than our fridge. Because he didn't furnish us a repair estimate, he didn't even charge us for the visit, a very generous touch after such a thorough explanation, and one which, given our current financial situation, we gratefully accepted. I'm keeping his business card for when we do need an appliance repair. read more

Boris is fantastic! He came to fix our 15-year-old subzero. He knows subzero inside and out and did an absolutely wonderful job. He also gave us tips on maintenance. I cannot recommend him more highly. It is a relief to find a responsible, competent, reliable appliance company in a world of too many borderline dishonest or random companies that pretend to know what they're doing but actually don't. read more

Boris is the current owner and operator-technician of Commercial Home Products. He is intelligent, honest and takes pride in his work. He came when he said he would and is available on his cell if you need to communicate. His pricing was fair as well. What more do you want in a service tech? If you need service on your Sub-Zero or equivalent high-end appliance - CALL HIM. read more

Boris was great! I called him in a panic, two days before Thanksgiving with a broken oven. He came and fixed it on the spot and did not even charge an arm and leg!! read more