Ian was recommended by our Realtor when we needed a full furnace replacement before moving into our new home, and we're glad we made the call. He installed a new heat pump, thermostat, and outside unit, and while I'm no HVAC expert, I didn't need to be -- multiple tradespeople who came through the house, including our permit inspector, insulation installer, and duct pressure tester, all commented that it was done well. That kind of unsolicited praise from other professionals means a lot. When we later noticed some issues with our vents, Ian was responsive, came out quickly, fixed everything thoroughly, and waived the service visit fee while genuinely apologizing that the issues existed at all. That's the kind of honesty and accountability that's hard to find. Would absolutely hire him again. read more

Ian and his team at complete care are truly amazing. They are quick to respond to schedule an appointment, and are truly honest about the service. Ian doesn't try to upsell on any product or service, rather talks you through everything and truly takes the time to explain everything thoroughly. Highly recommend this family owned business! read more

We moved into our home a few years ago and hadn't had our HVAC looked at. So I went on a search for an HVAC company to come an do a "tune up". I reached out to no less than 6 or 7, most tried to either upsell me before even booking or wouldn't give me a straight answer on cost. I reached out to Ian, told him what I was looking for, he was able to give me a cost for service and let me know what the service entails. He showed up on time, was super knowledgeable and very honest. We went over our systems and he was able to answer any questions we had. He also ended up installing a new thermostat for us which is so great an has really cool features. We can now adjust the temp from our phones- so easy! Super impressed with this company and they have our business for as long as we're in this area. Highly recommend. read more

I hired him to relocate my furnace - Ian and his team are reliable, knowledgeable, and prompt! He gives fair prices and keeps the line of communication open with you. Definitely recommend! read more

My family and I just had an excellent experience with Complete Care!! Our heater went out in our old Adobe home a few days ago. We wasted those few days on another company that left us hanging big time. Then we got recommended Ian and crew from Complete Care! He called me right away and was at my home within a half hour to take a look at our situation! A couple hours later, he and his technician had parts in hand headed to my home and we're ready to complete a furnace replacement!! They had even found quite a few issues with ducts being damaged and disconnected up in the crawlspace, which was preventing heat from entering my daughters bedroom, and causing my PG&E bill to be insanely high. Ian explained everything clearly and transparently, and we never felt like they were taking advantage. They respected our home and showed kindness to our dogs to help them feel comfortable too while they worked in our home. That really meant a lot to us. It's those little things that really stand out in a company. By the end of their visit, my barking dogs were instead whining to hang out with these fellas while they worked! Ian and his technician were very personable and professional, were considerate and showed great respect to our family and our home while doing the repairs. We felt very comfortable with them in our home and felt very confident and secure in their diagnosis and workmanship from start to finish. We will be lifetime customers after this stellar experience and absolutely recommend them to all of our family and friends. So glad we found Ian and crew! Never thought when we made the call this morning we would be going to bed, warm and cozy in the same day. Good job guys, thank you so much for your care and concern. A++++++ Btw, Ritz and Raider say Hi read more

Ian was amazing. We had another company come four times and they still misdiagnosed the problem. Ian had an idea of the problem and was able to confirm it with some testing and fixed it very quickly. Definitely would recommend him. read more

The blower on our furnace quit working right when we needed heat. After an unsatisfactory service from another company, I was recommended to Ian by neighbors on Nextdoor. Ian was able to come out on a Saturday morning and to troubleshoot the problem very quickly. The needed part was obtained and installed the following Monday at 2/3 the price and 2 weeks earlier than quoted by the other company. In addition, Ian did not try to sell me a new system before even looking into the broken furnace. I really appreciated the customer service that Ian provided, and he will be my go-to guy going forward, especially as I plan for a system replacement in the spring. Thanks, Ian and company! Great job! read more

We just had Ian at Complete Care replace our damaged AC blower motor. He is responsive, easy to communicate, knowledgeable and caring. After he diagnosed the problem on Monday morning and scheduled to return on Thursday to do the job, he called that same day afternoon and offered to do the job at 6:30 pm. We had AC that evening! I highly recommend Ian for any heating and AC jobs. read more

Kudos and a big thank you to Ian and Complete Care! Due to PG&E blackouts, our furnace took a dump and we were without air conditioning for two days during 100+ degree weather. After contacting Ian on a Sunday morning, he came by within several hours and diagnosed our furnace problem, replaced a blown transformer and fixed several wiring problems. We're very appreciative and highly recommend Complete Care for your heating and AC needs. Thank you. read more

Ian saved us when our HVAC went out on the first triple digit day of the summer. He was able to fit me in because of a last minute cancellation, and ended up fixing my HVAC in less than 15 minutes. Very personable, friendly and didn't make you feel like he was trying to sell you on anything. Thank you Ian for your incredible service! read more

Highly recommend Complete Care services. I needed an unexpected complete system replacement in the middle of July with temps over 100 for days. Ian was quick to respond and honest regarding timing, and explained everything clearly. He even provided a portable room ac to give my visiting grandchildren a little respite! He did the job quickly, cleanly and best of all, correctly. Inspector even pointed out all the things he did and commented 'clearly a professional'. I am confident in the work Ian did. Give him a call if you are looking for someone who knows the business and does great work! read more

I was very pleased with the service I received from Ian at Complete Care. The heater went out on a rental house during a cold spell and Ian replaced the unit the same day that I called him. My tenants told me that Ian and his crew were very professional and friendly. I can highly recommend this company. read more

I used this company to replace my whole HVAC System. Great service, friendly and very knowledgeable. Definitely will recommend! A 5 rating! Call there. Ask for Ian. read more

Our furnace went out a couple of weeks ago and we got 2 other quotes/opinions that were polar opposites, which naturally made me skeptical. Ian and his team were on time, very professional, knowledgeable, honest, thorough, reasonably priced, and communicated every step of the way. He was able to secure parts and provide a quote the same day as the diagnostics and even made room on the books for repairs for the following day. My only regret is that I didn't contact him sooner. We will be lifelong customers and will continue to refer him to our family and friends. read more

I can speak highly enough about Ian & Complete Care! We had Ian replace some of the ducting under our house, which he took care of quickly and efficiently. He is honest & detailed, which is not something I have experienced with other HVAC companies in the past, and he does not try to sell you something you don't need - how refreshing! Also, he knew we were expecting a baby and he brought over extra diapers he didn't need from his little one - can't say other companies have done anything like that for me before. Looking forward to using Complete Care for all my HVAC needs In the future! read more

Ian came out promptly. He quickly diagnosed and fixed my immediate issue. He then figured out why I have had various issues with condensers freezing, fuses blowing and shorts. He took the time to figure out why these things were happening and looked at the system as a whole. Smart, thoughtful professional whom I would not hesitate to recommend. read more

my experience with complete care hvac was way beyond amazing. from the estimate the appoitnment was made to the completed work done. ian the owner kept me updated with the scope of work and showed me and my wife photos of the work being done. not only that, the daikin heatpump system is super quiet and efficient, the house overall air temperature is balanced and can not even hear the system when it runs. great job ian thank you for the great workmanship and your professional service, i will be telling friends and family about you. read more

I am really happy with the work Ian, and his guys did for me at both my house in Walnut Creek, and also another house in Oakley-Brentwood area. I always felt like Ian was trying to think for me as we were going through the options. He explained things to me and his price was very competitive. He installed the job on time and everything worked as promised. He even cleaned up after himself when they were done. It was a pleasure doing business with him and his guys. I highly recommend them. read more

Our furnace quit working yesterday so I called Ian at Complete Care. He answered immediately and found room in his busy schedule to come to our house later in the day (and actually arrived ahead of the scheduled time!!!). He diagnosed and fixed the problem while I observed him working. He provided details on how to avoid the problem in the future. He was very knowledgeable and his pricing was very fair and reasonable. I highly recommend this company for any of your HVAC problems. read more

We thoroughly enjoyed working with Ian and his crew. They installed a full HVAC system in our attic. Communication was easy and he was always fast to respond, his price was competitive, he showed up when he said he would, and finished on time. His work was clean and he made sure to vacuum up any dust accumulated from the work done. Highly recommend. read more

Ian at Complete Care Heating and AC was incredible. He responded to me immediately. He diagnosed and explained the problem that I was having with my HVAC. On my approval, he repaired the issue immediately. He was knowledgeable and his pricing was very reasonable. I highly recommend his company! read more

Over the weekend I noticed my AC had stopped working. I saw a recommendation for Ian on Nextdoor and left a VM on Sunday. I knew they were closed on Sunday but hoped to get a call back early Monday. A couple hours later Ian called me and set up an appointment to check out the issue that day(his day off). He came on time and diagnosed the issue. Fortunately he was able to repair the issue without having to replace the whole system. He also gave me some great info on how to keep the system running well and options if I chose to replace the entire system. I highly recommend reaching out to Ian for any of your HVAC needs. read more