The young man an iFix in Oak Grove, Oregon diagnosed my cell phone charging port problem and…read moreimplemented its repair very quickly and at a reasonable price. He then took time to come outside with me and show me how to plug my phone into my rather old sound system (you cannot use CarPlay with a cord) and how to make the nav system work so that it played directions over my car speakers without interfering with the blue tooth connection to my hearing aids. While there, he diagnosed a problem I was having with my laptop and showed me how to bring it back on line.. It was an operator error so no repair was needed and no charge was made. The service was fast and professional. I will undoubtedly return should I have future problems, and with my history it is likely that I will. Thank you, Oak Grove iFix.

I highly recommend IFix Electronics! The owner went above and beyond typical service standards to…read morefix my phone. This store is top-notch. If IFix can't fix it, then no one can.

I was really excited to call Device Doctors and get in touch with Ryan. I told him my issue, a…read moreChromebook which needed the screen replaced (my son broke it and it's his school computer.) I had the model number and all the information and Ryan was able to tell me the cost and how quick he could fix it for us. I said I was going to call around to get prices and repair time and he even suggested a few places, which I felt was very good business practice and made me feel comfortable. So I decided to use him for our repair and called him back to please place the order for the part. He definitely wasn't as friendly on my second call, but I just imagined he was busy. He said we could drop the laptop off anytime and so I asked my husband to do so since he was in the area that day. When he got to the address there was no "Device Doctors" he said there was a cell phone repair shop with that address. He went in and no one was there, which he thought was weird. Eventually was greeted by the cute pup in the photo and then finally Ryan. My husband said that he had very little customer service skills and didn't seem to even realize who he was (despite the fact that I said we would drop off the Chromebook and gave him all of my contact information over the phone,) when my husband said that I had spoken to Ryan. I didn't think anything of it as I thought he was very kind on my initial call. He told us the laptop would be finished on Tuesday (we dropped it off on Friday,) and it was. For some strange reason my voicemail didn't show until the next day. We were able to get a loaner from the school so it wasn't urgent for us to pick it back up. We did however, need to get an invoice for the repair as it was a warranty that we were using to get the repair done. My husband went back on Wednesday and he said no one was there. I tried calling multiple times and just got the voice mail. I finally got a hold of Ryan on Thursday and confirmed the hours and my husband was able to swing by again since he was in the area, and pick it up. However, we didn't get a repair invoice, we only got a Square receipt with the total. Since our warranty plan required a detailed invoice, I called 6 or 7 times trying to get a hold of someone and when I finally got a hold of Ryan on Friday he said he could email me an invoice if I would just text him the information. I did so, and at the end of the day on Friday I still had nothing. At the end of the day on Saturday again, no invoice. By Monday, I tried calling again multiple times and couldn't get a hold of him. I finally text and said that we needed the invoice to be able to submit our claim. And again, provided the details. Let me say this - if you're looking for customer service and you need that more than you need the repair, this isn't your spot. BUT if you need the repair you've been guaranteed for the price you've been quoted, this is it 100%. If I didn't need the detailed invoice, Ryan would have gotten 5 stars, for delivering what I asked for when he promised it. BUT it was a HUGE hassle trying to get a simple invoice to submit my warranty claim. That ran down the stars to a 3 star since it became more hassle than it was worth. We could have used a different shop, waited longer but gotten less hassle in the customer service area. I was disappointed, but I would go here for non-warranty work that I don't need within a specific time frame. He just lacked the customer service and follow up that I needed for my repair.

If you want a friendly owner, great service and a reliable repair you should go to device doctors…read more I found them to be extremely professional, great communicators and know what they're doing. Highly recommend, A+!

Not impressed. Kept changing the time on us so we went with someone else. The other computer…read morerepair company with whom we worked was excelled.

We come here for all our phone computer issues. Always Friendly and they know their stuff. Helped…read morewith some water damage and recovering our photos recently.

I got a great deal on a IPad including a 14 day return. These guys were great! I would definitely…read morerecommend using them if you have a broken device or are looking for a used electronic.

Had a pretty good experience with this place about 6 months ago. The girl that works there is…read moregreat. I went here to get a repair for my Samsung Galaxy S4. I needed a new charging port and I also got the cover for the charging port. They had a reasonable price and convenient location. Their repair guy was only there part time. At first they said they had to order it. I waited a week, then the repair guy said he had the part, I came by and he said, nope it won't work. Then they said they had to order the part after all. A little confusing, but once the part came they fixed it in about 30 minutes. More recently I ended up getting my phone wet and for some reason the new charging port cover did not work as well as the original one and the phone got wet inside, but over-all I'm a happy customer.

I had a very challenging situation involving multiple phones, porting multiple lines; so many…read morevariables involved, so many opportunities for things to go wrong... I've worked in sales & customer service for over 15 years and have high expectations from established brands but wasn't sure if anyone could resolve my issues walking in to the AT&T store. This would be the 5th attempt to resolve my issues (other attempts by other teams and other carriers failed miserably)... Not only did the AT&T team resolve my issues, they provided exceptional customer service and created a lifelong AT&T customer that will direct everybody with any cellular needs to the Andy and Ann at the West Linn location on Willamette Drive (although I've since met others on the team and they are fantastic). I don't have much free time and I don't typically write reviews as I expect good customer service but this team went way above and beyond! Go here if you want good customer support and a good product. Other local teams and carriers will not provide better service (cellular or emotional ). Sean B. (extremely satisfied & now lifetime loyal AT&T customer)

I came into this AT&T store to pay my bill and had a very bad experience with Tim, the manager…read more Instead of helping me with a simple payment, he told me to "lose the attitude" and said I needed to be nicer, even though I was not being rude or disrespectful. He then refused to help me, told me to leave, said I was not welcome back, and threatened to call the police when I asked to speak to a supervisor. This was completely unprofessional and unnecessary. A manager should be able to handle basic customer interactions without escalating the situation like this. Very disappointing experience.

The worst customer care m. I signed up for a promo I saw on TV to trade in my phone 'On Us!' So a…read morefree phone! Nope. I had to pay to get the promo and I never received credits for my trade in or my fees to initiate the trade process that was promised. The support center is not in the US so most of the customer service representatives don't have access to fix errors or get the correct answers and credits. I was sent by error to an American Verizon sales rep that would not help me fix my problem unless I added another line of service. He said that he has worked for Verizon for almost 20 years and it's straight commission in relation to his time is money and he didn't have the time to fix the erroneous errors to my account. I have to use Verizon because I live in an area of Portland with trees that block other services from being available at my location so the leverage is not on my side.

Go to a real Verizon store…read more I ordered my new phone online, and when I went through the steps it didn't active on the Verizon network. I thought I'd just stop at the local store and it would be easy to resolve. I was really let down when the young person at the counter was really smug and quickly told me it would be $20 for him to help me, repeatedly. So I called the Verizon help line instead and it was a 27 minute wait. I seriously considered leaving Verizon that day. It wasn't long ago that the retail stores were a great complement to the only services. The manager ended up helping me, and after the first person told me I must have done something wrong.....then explaining that I must have in a patronizing way......turns out I didn't. Sometimes it simply doesn't work right, and you have the opportunity to be a hero in less than 5 minutes. I already paid for a new iPhone and the $35 trade in charge. I certainly won't recommend Verizon or this particular store to anyone. I gave them an extra star only because the manager was helpful, didn't stick to the assumption I messed up after it was revealed that I didn't, and didn't have the same attitude as the first person I spoke with.

My S22 was having charging issues. I asked the female rep how much an S26 would cost. She said…read more$899. I asked if i could get any credit for trading in my S22 phone and if they were currently running any special offers at the moment. After a minute she said I could trade in my old phone for an S26 and the S26 would be free. I said AWESOME so she ordered it for me. The next day I was in the Tanasbourne area so I took my old and new phones in to get help with transferring contents from the old to the new phone. I told Selena how the Milwaukie rep had told me the new phone would be free. Well guess what. Not true. Selena proceeded to do a bunch of tappy tapping on her pad then threw a bunch of numbers/plans etc at me for adding the S26 to the account, how much more per month, would show up after 3 billing cycles, etc, WTF. So confusing. I will continue this story on the 185th store page.

They tried to rip me off. Went into to do the Iphone 17 pro upgrade and got the phone shipped to…read morethe store. The associate (forgot his name) added the next time upgrade and protection plan to my line. He did not ask me, just did it. I came back to cancel my order in a few hours and was told the phone shipped. I told him to remove the add-ons. He told me he can't, they come with it and I had to wait for the phone to arrive. I also can't cancel the next time upgrade until 14 days after activating the phone. I called ATT and found out how he tried to rip me off. If I take the phone and cancel the next time upgrade it would affect my trade in promo because it came with the phone. So instead of getting $1100 promo I would get the regular trade in $400 and I'd have to pay $700 difference. ATT phone rep gave me a return label, I went and got the phone, and returned it immediately. Do not shop here. They will add stuff to your line without permission.

I needed to replace my lost iPhone. When bringing up our account, Bobby noticed a discrepancy and…read morerecommended a way to fix it. The store was closing soon but he stayed late and got it done for us. He was very friendly, thorough, and knowledgeable. He even shared his candy with us.

I placed a mobile order for an iPhone 17 Pro 256GB with in-store pickup, which the Verizon app…read moreclearly showed as in stock at this location. I arrived at the store and was the only customer present. The sales rep told me my phone was being prepped and it would "only be a few minutes." A few minutes later, I was told to leave the store and come back in about 10 minutes because the system was supposedly down. While waiting, I watched the employee put the phone that was being set up for me back into a drawer. I returned after about 13 minutes and was then told that the phone I ordered was no longer available, but they did have the "next model up" -- conveniently with an upcharge. I was also told I'd need to call customer service myself to cancel the order. This was a complete waste of time and felt extremely dishonest. The phone was clearly available when I arrived, and it's hard not to conclude this happened because mobile pickup orders don't earn commission. Very disappointing experience and not what I expect from Verizon

Had a clogged charging port, the guy fixed it for free and hit me with some good tips for keeping…read moreit clean. I'll come here again!

They are great. My cell phone works. No back job. They finished on time specified by the…read moreTechnician

What a fun and knowledgeable group of people! Everybody was super friendly and made us feel…read morewelcomed. We stopped in to check out their 55+ program and Avery was well informed and very respectful of our needs and concerns. She explained every detail and all of our questions were responded to in a positive manner. We had been AT&T customers for decades, but in recent times have been less than pleased with their customer service and pricing policies. We immediately saved around $250 a year by switching to the 55+ program currently being offered by T-Mobile. We took advantage of having our car set up for broadband access with t-Mobile's sync hardware. The store manager, Akash immediately set up the hardware and associated software in our car and on my iPhone. He was extremely positive and super knowledgeable, plus an all-around good chap! In addition to basic roadside assistance, one of the benefits of the sync hardware is that you immediately receive recall and service notifications about your car. One of the service notifications we received when the system went active dealt with a particular issue that we had been having with our car and had been unable to pinpoint the exact problem. Because of this feature we now have a solution! Overall, a very positive experience with the crew at this t-Mobile location. We were also fortunate to have the Portland area marketing manager present at the store when we signed up for T-Mobile service. His name is Drake and he was totally awesome!! Had a very keen and vigorous sense of humor and made our entire experience pleasurable and unique.

Jeff was swamped with many customers both days, and was working alone as his coworkers called out…read morewithout warning. We came in to get help / service. Jeff made us feel like a priority and made sure we went through each and every possible route to fix the issues at hand. He wasn't trying to upsell us on anything, literally might have been one of the best representatives/ managers we have ever talked to regarding support / service. Thank you Jeff, for providing service beyond expectations and rolling with the punches while we figured out what needed to happen. You were were so amazing and I hope a manger Is able to receive and spread this praise to you!