I got an email from Verizon to update my phone or something like that, so I figured what the heck…read moresince my phone was having issues anyway and I had been meaning to contact them. I scheduled the appointment for the update and new screen protector. I got a call the week of the appointment, wanting to discuss the time of the one I selected. I chose Christmas Eve Day, from like 2-5 or something like that. I ended up going a few days earlier since they assured me it would not take the full time slot. It also turned out they are not Verizon but are located near them. They are a small store; they have some phone cases and signs. I waited for someone to come from the back and then we got to talking about my phone's issues. This appointment was not for that- but I was there so what the heck. They said it would not take long, so I went and ate nearby. I came back, and they then informed me there was an app, I think McAfee that was preventing them from doing their job. I told them they could delete it- then they asked if they could delete other apps if needed to do the service. It turned out my phone was okay, but they thought there was a virus & they suggested a full reset. I did that a few days later. The issue I was having is resolved.

Do not come here for repairs. It takes forever and they…read moredon't actually fix the problem. Dropped my laptop off because it suddenly stopped working. It had not given me a low battery warning or anything. But once I brought it they claimed it's the charger port and recommended replacing the battery so I did both because I listened to their recommendation. Spoiler, it was a big mistake. It took a whole MONTH to replace both parts. And when I finally did get it back and bring it home it turns on normally, but guess what error it gives me? If you guessed "unable to detect charger" you'd be correct! So I dropped it back off and showed them pictures and videos of the problem. I had to call back a week later because I hadn't heard anything and they tried to gaslight me into thinking I was wrong and they recommend I buy a new charger cable. Now, to anyone that has more than two braincells, this sounds like a bad original diagnostics or faulty repair and they will not fix the problem so I guess I wasted both time and money. I asked if they would at least give me a discount on a new charger and they said they can't. I originally went there because google reviews have it at 4.8 stars. What a lie. I tried leaving a review there after my experience only to realize it was being shadow banned. Should have checked yelp first, all the reviews here are more realistic.

The guy who works the front counter with the backwards hat is super unprofessional. He is to…read morecomfortable making inappropriate comments to myself as well as other customers. Also the guys who sit in the back and repair the phones are louder than they think. We can hear your inappropriate conversations in the lobby you know? A bunch of idiotic clowns working at this location. I will never bring another device to this store again I will happily take it to a competitor. I would even pay a little more for the same service thats how bad it was. These guys are extremely unprofessional and will make you feel uncomfortable while you are in the building with them. Go somewhere else!!!

I came in to UBreakItFix just to get my iPhone battery replaced -- a simple, routine service. But…read moreduring the process, they asked me for my Apple ID and password, claiming it was necessary to "calibrate the battery." That immediately raised red flags for me. Let me be clear: Apple does not require your Apple ID or iCloud login to replace or calibrate a battery. I've since confirmed this with Apple Support and other certified repair techs. Asking for that kind of sensitive information during a basic hardware replacement is completely unnecessary and suspicious. I declined to give them my credentials and took my phone elsewhere. I strongly recommend that others do the same -- never hand over your password unless you're 100% sure it's required (spoiler: in this case, it's not). If you're considering this location, be very cautious and ask questions before agreeing to anything.

Brad was astoundingly knowledgeable. He had my PC that I'd been struggling with for weeks fixed…read morewithin the same day, and went above and beyond my expectations. My PC has no more stability issues, is fully updated and functional, and runs far better than it did before. He installed and got my RGB fans working, helped me with setting their speed, he even figured out in minutes what EA support couldn't figure out in weeks on how to install and make functional two games that had frustrated me. He kept me informed the whole way and messaged me the next day to follow up. He learned something new, I learned something new. We laughed, we cried. Okay, I cried... tears of joy, I promise. I would recommend no one other than Brad at iNFLUX PC to fix your PC/devices and 5 stars is not enough.

Brad with iNFLUX PC is awesome. I wanted to build an awesome gaming rig and he did not disappoint…read more On his recommendations I put together and purchased all of the items I would need. Brad assembled the computer and at the same time tutored me as the process went forward. Fantastic job. I highly recommend iNFLUX OC for all your IT and computer needs.

The price is higher than other shops for same repair and same OEM parts with warranty. They charge…read more$30 for just checking because I refused their repair that is $60 more than other shops. They should have called me hours ago to tell me the phone repair will be $196 more than what we agreed at his store/home office, but they waited until late night. I felt what they wanted was to make he situation that I had to have it fix there tonight. Now I have to wait another day to take my phone to ubreakifix. ***Before taking your phone to this place, please make sure they give you the best price. You can't refused the service after your phone is given to them without paying anything to get your phone back.***

I was hopeful that this would be a good solution for getting the sound on my iPhone 6 fixed. When…read moreI brought in my phone, he told me that he shouldn't have any trouble fixing it and took a deposit. Later, he called back and said that he was not able to fix it after all. I picked up my phone and he did not return the deposit. (I believe I lost about $30, just for letting him unsuccessfully try fixing it.) I then went to the Apple Store and they were able to fix it for about $5 more than iSmartDoctor was charging. Also, the Apple Store assured me that if they were not able to fix it, I would not have to pay anything. I have learned my lesson. From now on, I will just go to the Apple Store in the first place. ---------- I wasn't questioning if I signed something saying the deposit was non-refundable. However, I was simply pointing out that is not true at the Apple Store. Also, they were able to fix it there.

They never answered any of my calls or returned my messages I am very disappointed.....read more

Brought computer in for repair due to constantly shutting down they said video card was bad spent…read more$500 on repair and it continues to do same thing brought back to shop they can't find anything wrong but shuts down all the time sometimes after only 5 minutes replaced monitor still not working very frustrating

I believe the this store is under new management so a lot of the older reviews don't apply anymore…read moreas those were the previous owners. I bought a phone from here and they have a wide selection is accessories - the lady who helped me was very knowledgeable. I would recommend this place if you're looking to support a small business and need to buy a cellphone or accessory.

Paula was very nice and helpful. We went there to check out videogames and they had a vast…read moreselection. Highly recommend this store!

William came to my house on Saturday to help me with my laptop. He was on time, very pleasant and…read morevery knowledgeable. He spoke to me in terms I understood. If you need help with your IT needs call William, I am sure you will be as happy with the results as I am. 602-492-7554. His prices are very reasonable

We had to go to the Apple Store they had a line waiting for assistance. I don't like malls... and…read morethe Apple Store was great... just busy !

I had my cellphone screen replaced June 2024. The owner was very pleasant and helpful. AJ made…read moresure I was pleased with the results before I left his shop. The price was less than three other places that I called for a price check. I would definitely recommend Mobile Matrix. JLiv