We cannot think Carolina auto warehouse enough! Christina worked with us, and she was absolutely…read moreamazing! Super funny, and probably best of all has the sweetest dog ever! We felt really safe in our car, which is so important to us since we have a four year old son! I was explained every step of the way what we were doing, and also what our coverage entailed, which was so helpful! This is such a great place to buy a car, I could not recommend Carolina auto warehouse any higher!

2 Thumbs UP! My…read morebuying experience with Carolina Auto Warehouse was as close to an enjoyable car purchase as it is possible to get. I am 65 years old, they are only the 2nd dealer I would ever say that about. Each member of the family operation I met was genuinely very friendly and pleasant to work with. They actually came down $2500 on what honestly was already a fair price. And this at the tail end of the used car price markup craziness to do with the covid pandemic. They also arranged to have me picked up from the Charlotte airport, a good 30 min from their dealership. I was heading home on a 600 mile drive Immediately after doing the final sale details with them. Knowing this, Justin and Christina went out of their ways to accomplish as much of the paperwork and sales finalities over the phone before I even left to fly to Charlotte. I highly recommend CAW and I'm sure you'll be as impressed with their efficiency, friendliness and honesty as I was. Yes, I actually said that about a car dealer. I would not hesitate to fly another 600 miles up to Charlotte to get another vehicle from them. Bruce in Melbourne, Fl

Had a great experience, Benjamin Bartela was a knowledgeable and upfront sales person. He did a…read moregood job getting me a good deal I would recommend him.

Highly recommend Jeff/Mike/Andy for your car buying needs. Everything was so simple :). Appreciate…read morey'all A+++

always great service when i come to this dealership and alw understanding. thank you wyatt for…read moregetting me in on a tight window and thank you andy for your service!

I am extremely disappointed with the way Hendrick handled what should have been a straightforward…read morecustomer service issue. The problem with our vehicle should have been addressed while it was still under warranty. Instead, the issue wasn't identified until we brought the vehicle back for a recall, at which point we were told it now required a repair at our expense. It's frustrating to be charged for a problem that should have been caught and resolved when the vehicle was covered under warranty. To make matters worse, when we picked up the vehicle, the invoice did not reflect the discounts we had been told would be applied to "make it right." When we questioned this, our service advisor, Jessica, responded, "We don't have $100 to give on this." Considering this is Hendrick, that response was surprising and disappointing. Rick Hendrick (net worth 1 billion - 13 billion in revenue from multi-dealerships) certainly has the resources to stand behind his customers, especially when the issue should have been corrected under warranty in the first place. Even more concerning was Jessica's comment: "When you brought this in, we had a feeling you were going to be like this." No customer should ever be spoken to that way. Rather than listening to our concerns, we were made to feel like we were the problem for simply asking the dealership to honor what had been discussed. In the end, we paid over $500, including approximately $150 in fees that were never disclosed or approved during the phone call authorizing the repair. Some charges were simply listed as "Misc." When I asked what they were for, I was told they were just "required fees," without any meaningful explanation. Customers deserve full transparency before work is performed--not surprises when they arrive to pay the bill. What makes this experience especially disappointing is that we purchased our vehicle from Hendrick and have remained loyal customers. We've also chosen Hendrick's Body Shop on three separate occasions following accidents that were not our fault, even though we had many other repair shop options. The Body Shop has consistently provided excellent service, which makes this experience with the service department even more disappointing. Loyal customers deserve honesty, transparency, and respect. Instead, we left feeling dismissed, overcharged, and treated as though our concerns were an inconvenience. Unfortunately, this experience has significantly damaged our confidence in Hendrick's service department.

Our family had a great experience working with Steve Porter and his sales team at Subaru Concord. I…read morehighly recommend purchasing a car from this dealership.

Salesman Brandon was great. Not pushy, very informative and completely honest. Service department…read morewas great as well for our first scheduled maintenance. HOWEVER, the General Manager was a total jerk. He should not be working for Subaru. He got on my case for turning off the rear collision system because we had a problem with it backing into our steep driveway. It would slam on the brakes and shut the engine off while I still in the road. He was so rude I traded-in my 2025 Outback just to get away from Subaru. No more Subaru of Concord for us again.

If you have more money than sense, this may be the dealership for you. Between service advisors who…read morewill quite literally hold your vehicle hostage by avoiding your calls to see if it's ready, to sending you texts offering to do a 45 second maintenance job on your vehicle for $150, this is pretty much, in my opinion, as bad as it gets as far as a dealer service model goes. My Ioniq 5 is the best car I ever owned, but this service center has soured my opinion of buying another Hyundai, knowing the dealer service experience is so subpar. After 2 days of my advisor avoiding my call, I finally had a friend drop me off behind the dealership, find my car in the service lot, and started it up myself with Digital Key. The advisor in question tucked tail when I finally got my car to the service check-in to get my paperwork and another guy had to check me out. Bluelink pretty much confirms my car was ready hours after the appt time. Oh, and if you think my "$150 for a 45 second job" is an exaggeration, please see my attached video where I do the entire filter replacement one-handed in 45 seconds. There is no possible justification for this service costing $146 plus tax. My review serves as a warning to others. I'm not looking for compensation or a call to "make things right." My only suggestion to the GM would be a complete review of the customer experience from top down if this type of service is allowed to happen.

The whole place is wonderful. I love my car and the dealer. I just had my first check up. The…read moretechnician was wonderful.

Had a great experience buying my new K4! James Lawrence was awesome and very helpful!…read more Transparent, kind, knowledgeable and respectful! The process from end to end was great! I HATE buying vehicles and Hendrick Kia help change that perspective. Thank you for all your help! Lauren in finance was great also!

My husband and I needed to get new cars for both our adult daughters which we felt would be a long…read moreshot. Termaine McCabe worked with his manager and finance manager Elijah to get us into 2 vehicles in the same day! I've purchase new cars before but this by far was one of the best experiences I have had. Termaine was thorough, professional and knowledgeable: They didn't try to sell us on non essentials but still educated us on what the dealership had to offer. We had a tight budget and we were able to drive away happy twofold! I would absolutely recommend this dealership to anyone!

Terrible communication, not negotiable at all, gives very small discounts even when coming in with…read morecash, stay away.

We had a pretty rocky start when I bought my truck. However since voicing my frustration and…read moreconcerns, I go straight to Steve and he takes care of us. Thank you!

My husband brought his truck here for routine service several months ago and ended up being charged…read moreseveral hundred dollars for ROUTINE MAINTENANCE and minor things that should have been covered under his warranty. They didn't check the warranty nor check with him before performing services that added on costs. We've called several times after learning that his warranty should have been honored and should have covered the services he was provided. Each time we have been denied reimbursement or any sort of reconciliation. My father also has gone for oil changes here in the past and stopped because there was always some sort of issue. Terrible service and terrible customer service at that.

Absolutely the worst service experience I've ever had at a Cadillac dealership…read more I originally came in for a simple oil change and after sitting there for nearly 2 hours, I was told I needed a wheel alignment. I agreed to it, only for them to later come back and say their machine was broken and I would need to return another day so they could use a different machine. Mind you, I drove an hour to this dealership. To make matters worse, I explained to the service advisor that I had an important meeting and needed to leave, yet he still moved at an unbelievably slow pace while I waited another 30 minutes just to cash out and leave. During checkout, I also mentioned that I had a GM rewards offer for my oil change that I wanted to use. I was told I couldn't use it, and at that point I was so frustrated I just told them to forget it. After paying, nobody even brought my car around. I had to go searching through the lot to find it myself. Then when I finally got in my vehicle, they had left all the plastic coverings and trash inside the car for me to throw away myself. Poor communication, wasted time, lack of professionalism, and zero sense of urgency. Completely unacceptable experience from a Cadillac dealership. I will never return for service again.