i called monday to express my grievance about a black substance on both dryers that had completing stained and ruined my clothing and bed sheets. i mentioned to the lady on the phone the vent grill in both dryers needed to be replaced and she went ahead and scheduled a technician to come on wednesday. on wednesday, i checked the dryers and they were NOT replaced, but the lousy tech only scraped off the substance on the vent grill. now when the dryers are on and hot, it will melt the black tar-like substance and once again ruin all materials. this company is either completely negligent or hiring incompetent workers that cannot follow directions / reasonable requests. i would personally like compensation for the damage to my property. read more

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I had my stackable washer and dryer unit delivered today by James from Consolidated Appliance Rental. He was very friendly and helpful and got my unit installed and running in less than 30 minutes. He showed me how to use it and let me know to contact them if I had any questions or concerns. I have nothing but nice things to say about this company. Every time I spoke with someone on the phone or in person they were always kind, professional and helpful. I'd highly recommend using them for your rental if you are in need. They even have a website that you can set up your rental ahead of time and they call you right after to confirm they received your rental re read more

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Buyer beware, this once awesome local company was purchased by Appliance Warehouse (based in Texas). The new company is a disaster and they have no idea what they are doing. Avoid at all costs. read more

Ordered a fridge through them about a year ago, they delivered and set it up for me without me even having to be there! Today Luis picked it up, super hassle free and he even called beforehand to make sure I would be home. Very professional and helpful! Dock one star because when I first ordered the fridge online it said it wouldn't go through and then charged me multiple times and I had to call to get the charges fixed. read more

I'm totally pleased with this service... I called yesterday and spoke to a girl named Erika whom was really sweet and made me feel like she genuinely cared and wanted to accommodate my needs. Then just the next morning the delivery guy "James" arrived and was really polite and professional! He called me 20 minutes before he got here and let me know he'd be arriving in 20 min which was really considerate. I used a company like this that was based in Santa Ana years ago and I remember them making me wait all day for an appliance that didn't even last a month... But this company brought me a washer and dryer and I kid you not... they are brand new! James installed them so fast, he was literally here for 20 min. I'm so glad I found this company on yelp... I didn't even think they would be able to accommodate me.. being that they are located in Gardena and thought they might tell me to call the other appliance rental company I used in the past in Santa Ana since they are much closer to Huntington Beach... I'm so glad I took a chance and called this one... I'm forever grateful! Thank you from the bottom of my heart! You definitely made my day! Thank you! Debbie read more

My old appliance rental company was bought out by this company. I got a letter informing me and I updated my billing info with them and set up automatic payments. This was in October last year. In May (over 6 months later) I got a very blunt letter saying that I was delinquent and owed over $400. $280 for the past due amount and a $150 penalty for non payment. I called immediately to get it straightened out. The lady I spoke with was super rude and argumentative. She made me feel like a criminal as if I purposely avoided payment. I told her I set up autopay and she said I was wrong. I said I'd pay the outstanding amount but I would not pay the penalty for their error. She said she'd make an exception for me (oh joy!). I paid the amount owed and asked if the auto pay feature could be set up moving forward with the card I used. She confirmed. She said the May amount would be taken out within the next few days. I agreed and all was peachy... Or so I thought. I was reviewing my bank statement for May and noticed the $280 was taken out but the next payment for May for $40 wasn't paid. Sigh. Not again. So I called and got a different lady. I brought her up to speed on my situation and said I felt like I was about to go through the same headache and I wanted to get in front of it to avoid another angry letter. She chimed in and said: "oh! Well looks like you haven't paid your bill in quite some time!" Let me guess... $400-ish? "yes." Uh, no. That was the amount I literally just told you about. "Oh wait. Yes it's in the notes here." So she started to lecture me about how June's payment wasn't due yet. I reminded her that may wasn't yet paid (even though I set up auto pay for a second time). She went through the notes or wherever and YUP. May wasn't paid. *Facepalm emoji* uh huh! No kidding! We got it straightened out (for now) and she said she'd process it manually. She confirmed auto pay would go through starting next month. 24 hours after it's supposed to be autopaid I'll be calling back, I'm sure. I'm just going to buy a stupid washer. It's not worth the headache. Honestly, I'd rather wash my clothes in the toilet instead of constantly dealing with this mess. read more

Our fridge began to fail right before Thanksgiving, right after we had done our shopping for the holiday. While it was covered by our landlords home owner's insurance, we all know how getting claims processed takes. Long story short, we needed a fridge immediately and this was the only place that could help us out on short notice. I called and spoke with Erica a few times because I had to coordinate on behalf of my landlord and she was incredibly understanding and helpful. Even though I missed the cutoff for next day delivery she made sure we were scheduled for the following day. Junior delivered the fridge next day, quick and easy. Considering the headache it is dealing with the insurance, Consolidated Appliance made things incredibly easy. I'm so glad I found them and would be happy to recommend them to anyone looking for appliance rentals. read more

Our fridge was in need of some work and in order for that to happen we had to let our current fridge thaw out for 72 hours. I needed a fridge the very next day and called two other companies who were rather rude and did not have anything available. Luckily I found these guys! Everyone that I talked to was so nice and helpful. Luis did our delivery and he was super quick, efficient, and very friendly. He made sure to wait around to see if the fridge was working correctly before he left. I rarely take the time to write reviews but Luis and his team were so great to work with that I just had to. We only needed the fridge for 4 days, so if you are ever in a bind and you just need a temporary fridge, Consolidated Appliance should be top on your list! I would absolutely use this company again! read more

**Do NOT rent from this company** A trash company, with absolutely ZERO customer service, zero regard for customers in any way. Expect to be kept waiting on hold when you try to reach someone for 20-30 minutes and then more once they pick up. Drop off and pickup times for appliances give no time window and you're expected to wait all day and if you're not there you will be charged extra. No one ever responded to my requests in any way, despite the requests supposedly being noted and sent to management. I absolutely hate this company. read more

I hate that this review is going to break this company's 5-star reputation, but this past weekend, my husband and I experienced the worst customer service with Apprents. We scheduled delivery for Saturday, fully understanding the terms of delivery. We were told to call at 8:30 on the morning of delivery to verify the 2-hour window for delivery and installation of the products we are leasing. In this case, a refrigerator/freezer and washer and dryer. The refrigerator and freezer was imperative to have on this day as I was transporting over 100 ounces of frozen breast milk from San Jose to San Clemente. We fully counted on being able to keep the breast milk frozen as to not spoil my daughter's food. So, my husband called at 8:30 and was told our delivery window was between 12-2pm that day. Perfect! We even had our landlord stay at our apartment just in case the delivery happened before 8:30. When I arrived to the apartment at 11:45, we saw a "missed delivery" note time stamped at 11:00. We were puzzled as to why our delivery came an hour before the 2-hour window we were given. I phoned the customer service line and was told that my husband was called twice before 11:00 to update him on the change of schedule. That was a lie. When I verified with my husband, he confirmed that Apprents called only once and 13 min before the driver came to our house at 11:00? For any normal situation, that is a very last minute change in schedule. Customer service also told us there was a cancellation so our driver was able to arrive sooner and it is our fault for not being available and answering our phone. How is this OUR problem as customers when we confirmed the delivery time in advance? We were then told there was no way to accommodate delivery for Saturday because our driver had a route. We felt cheated especially since the time change happened and it was not verbally confirmed by us. The one thing they did right that day was fully refund us our money back. We ended up buying a refrigerator and freezer from Sears that day because of the gravity of the situation. We needed to keep my daughter's food from spoiling! Any parent would be just as upset over this situation. It's unfortunate that this company could care less. Recommendation to future customers: do not trust the two hour window they give you. Stay home all day and keep your phone on ringer if you want a guarantee that your appliances will arrive. read more

Staff was friendly and accommodating. The place has a chill vibe. We inquired, ordered, and set it up fast around 10-15 min. We havent got the actual fridge yet so will update when we do :) Parking: free and lots of spots (we went around 12 noon so that may be a factor) Product: We were looking for a fridge. There are lots of choices. Limited colors but who cares. Haha variety of prices depending on size of fridge. Free delivery if leased over 6 months read more

One word. JAVIER. Excellent customer service!!!! My veterinary hospital was in a situation with no washer/dryer and Javier came to our rescue after weeks of getting the run around with Sears. THANK YOU, Javier! He definitely saved the day for our business and our patients! read more

I would've given 5 stars if it was solely based on my first delivery. But unfortunately, I didn't have the same experience for my 2nd delivery. First delivery: placed my order online, received a courtesy call 45 min before the delivery, and the driver arrived right on time. He was courteous and very quick. Customer Service (phone): I called right when they opened (around 8:15am) to request another delivery, then was immediately put on hold for about a minute or two. Then, it made me leave a voice message and hang up (no option to continue holding). I left a message and asked to call me back. Well, 3pm comes around and I still didn't get a call back. Hmm, how busy can this company get? So I went on their website and started a chat. A rep responded right away. She wasn't as helpful as I wanted, but she got my order in so I was happy. Second delivery: I called in the morning to ask for an estimated delivery time. I was told that the driver would be there around noon to 2pm. He ended up arriving an hour and a half later (at 3:30pm) with a refrigerator handle on the wrong side. So on top of delivering this refrigerator, he had to switch the handles. I'm glad he fixed it on the spot, but whoever that loaded the truck needs to be more careful AND the driver should have double checked before he took off. read more

My family decided to surprise me with a visit this Thanks Giving Holiday and of all things my fridge died. I was very desperate for a fridge and I called everywhere and no one would help me. I took a chance with Consolidated Appliance and and "Angel" answered the phone. She was on her way out and she stayed to help me. Ms. Erika Ortiz was very nice and helped me with my fridge problem. She was so caring and very polite that she let me vent about my family unexpected visit. Thank you Ms. Erika Ortiz you were truly heaven sent. Mary read more

Consolidated Appliance Rental is pretty good. Their customer service was very friendly. There was no ridiculous 4 or 5 references needed, landlord, and various other information that is usually needed by some other places. A deposit and first month's rent was reasonable. Contract options were reasonable. Prices are reasonable and competitive. I received confirmation after my order was placed. On the day of delivery I was the last stop, which I knew. I received a call about 20 minutes before arrival. The technicians arrived on time and were courteous. They took extra care not to scratch walls or the refrigerator. They also had the coolest electric dolly to get the refrigerator up the 15 steps. The refrigerator is in excellent condition and is like new. Excellent service! I would recommend! read more

Consolidated Appliance Rental - Appliances & Repair Near Me - Gardena, California

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Consolidated Appliance Rentals has been nothing short of excellent for the last 2.5 years that we've done business with them. We got our fridge and washer and dryer installed into our new apartment two days after moving into it and looking for an appliance rental company. We came across this company by referral and are hoping to spread the same great word about them. They operate on a next-day schedule, and are extremely quick, clean and proficient. We've had issues with one of the fridges about a year ago, we gave them a call, and they had a new one out to us the very next day. We just moved again and had to have them pick up our appliances, and again, our incredible driver Luis who has been our installer and remover for the past 2.5 years showed up right on time and with a great attitude. Incredible customer service, reliable work times and great pricing. You will not be disappointed! read more

I placed my order on Friday delivery was set for Monday morning . I received a 30 miniute pre call from the tech letting me know he was on his way. Israel arrived and removed my old refrigator and Intalled the new one gave me instructions to plug in refregirator after 4 hours to let the coolant settle. So here it is Israel 5 stars for you and Consolidated Appliance Rental. read more

I just moved to Orange and I'm a relatively poor college student. Let me start off by saying the prices here are wonderful. And the appliances themselves are reliable and sturdy. But my favorite thing about this company is how wonderful and helpful all of the people are. We've had so many issues with the house we're in and the different electrical problems. And Consolidated appliance has been so amazing and overachieving about sending people out here to help us. Specifically Luis was an incredible help. None of the issues we had were his concern and yet he stayed with us to help explain what needed to be done and fixed so that we could have the best and safest hookups possible. He truly went above and beyond and was just so incredibly generous with his time and knowledge. I plan on using this company and its employees for a long time. Thank you so much Luis!! From Lauren on Spring St :) read more

This company rocks! They had great customer service from the beginning and all the way to the end. Scheduling was simple and everything was done professionally and orderly. I rented a 10-foot fridge from them for a year and it was great quality, looked brand new when I got it, and I didn't have any issues throughout the whole year! I called earlier in the day on pick up day to ask what the timeframe was for my pick up. I was told it would be somewhere between 1 pm and 4 pm and right at 12:45pm Luis called me and let me know he was 15 minutes away. Come 1 pm, he was right on time and was in and out - and was a nice guy, too! Overall, this company was exactly what I was looking for. Great price and very convenient drop off and pick up. 5 stars! read more

Luis was awesome! He came out to do our installation of our washer, dryer and refrigerator in October of 2018. He was extremely friendly, efficient and helpful making sure he answered any questions for us. Luis also game to pick up our stuff at the end of June and once again was super friendly and helpful. He let us finish our load of laundry by taking the refrigerator out while the spin cycle finished up. 10/10 will absolutely be using Consolidated appliances for any and all of our future appliance rental needs. The washer and dryer worked marvelously and the refrigerator always worked with zero issues. read more

I rented a washer and dryer for a over a year and it was a very positive experience. From delivery to the picking up I always received excellent service. I highly recommend using Consolidated Appliance Rental. read more

Overall, my experience with C.A.R. was nothing short of amazing. Rented a fridge from them for just over 2 years and during that time, I didn't run into a single problem with the unit. C.A.R. was the first business interaction I've had in a long while where I actually felt like a valued customer and was treated as such. An example of this was during the initial renting of my fridge. I wasn't 100% sure what size was going to fit in my kitchen...it seemed to fall right in between 2 sizes. Instead of forcing me to pick one prior to delivery, they loaded a few different options onto the truck and would determine the best fit upon arrival. When I came home, the size they selected fit perfectly. Another example that demonstrated their customer service was my interactions with my delivery driver, Luis. Luis was friendly, professional, and informative. Not only did he remember delivering my fridge 2 years prior, he respectfully provided courtesy calls 30 minutes prior to arrival on both my delivery and pickup and finally, he professionally reminded me and walked me through the deposit return process and really made sure no stone was left unturned or question unanswered upon pickup. I've already HIGHLY recommended C.A.R. to my personal friends and family and would do the same to anyone that is in search of an appliance for their home or apartment. Thank you for the incredible experience and will definitely be using your service again! read more

James removed my stacked washer and dryer in less then 10minutes. Fast, friendly, and affordable service. I really enjoyed my rental and it was very reasonably priced. Highly recommend!! read more

Just moved into a new apartment and the property management recommended this place. They were super friendly and helpful on the phone and quoted a great price. Cheaper than my last apartment for appliances. Installer was on time and professional, name was James. I have family moving to the area and if they need appliances I will highly recommend this company read more

We had a great experience with Consolidated Appliances during the delivery and install. Great customer service and fast response time. James, the technician who delivered and installed the appliances was super awesome! He went above and beyond with our appliance installation. Our house didn't have the proper part for connecting the water hose to the washer. He didn't hesitate to help by going to Home Depot pick up the part and install it. During the install he discovered problems with the setup of the house but persevered and managed to install washer and dryer and refrigerator successfully. We are so grateful for a company that has hardworking and competent employees. I called several appliance rental companies and am so happy to find this one. read more

My fridge broke down yesterday, so I asked my neighbor if I can put some of my food in her fridge meanwhile. So she tells me to google Consolidated Appliance Rental or go and grab a brochure from the leasing office where I currently rent. It so happens that Luis, a consolidated rep, was there and helped me within minutes. He had me fill out their application,and in less than 5 minutes Erika calls me back to give me a confirmation # and acc#. Today I got my fridge delivered by Luis, it's no wonder this company is so good at what they do. They have employees that do it all. Thank you Luis for taking the time and helping me out. read more

Should be zero stars! Horrible! My husband rented a fridge for our apartment. It stopped working over a weekend and they didn't get my message until Monday. At that point, $150 worth of groceries were bad. When I called about it they asked if I had receipts for the food. I don't know about you, but I don't typically save food receipts. We were highly annoyed but let it go. Well, the replacement they gave us was infested with ROACHES!!! We have now spent hundreds of dollars and lots of time getting rid of them. Their customer service is also AWFUL and they don't call you back or call to confirm any online tickets that were submitted. This is the most I've ever regretted working with a company! Do yourself a favor and find somewhere else! read more

I rented a refrigerator from this company. A month later , I discovered a nest of roaches in the bottom, when the babies hatched out. I immediately called for a replacement and a credit to my account. They promised the replacement would be here next day, that I would be the first stop, that the driver would arrive by 10:30am. I took the morning off work. The driver is late, I called to check in. He MIGHT be here by 1:00pm. And the credit? They will think about it. Update: Apt manager called the regular driver. He went out of his way to get a new refrigerator and bring it promptly. (12:30) Also, received a call authorizing a nice credit from the company. Stars upgraded from 1 to 3+. Thank you. read more

Got my Fridge serviced today by Luis great Service and great compay!!! Definitely recommend!!! read more

Consolidated Appliance Rental - Appliances & Repair Near Me - Gardena, California

Been renting with this awesome company for a few years now. Great customer service. I think her name is Nicole helped over the phone and Luis picked up the fridge. Amazing and quick help. Wish they can come with me to Indiana lol thanks for the help!! read more

I love this company, when I moved 6 months ago I had no fridge, I got one on Craigslist and the dirt bag sold me a bad fridge and I lost hundreds of dollars in spoiled food. The guy wouldn't even return my calls, it was such a bummer. I find consolidated appliance rental online, call them and within a few hours I have a brand new fridge delivered and they even got rid of the shitty one that dirtbag sold me. So I had to move again and this time I don't need a fridge so I call them to arrange a pick up and ended up having a brand new washer and dryer delivered to my new house the next morning!!!!! Luis picked up my fridge and man is this guy cool, I was running a little late to meet him and he was more than happy to wait for me, he was super nice and made sure to explain everything about the return. If you need nice appliances and are not quite ready to purchase them, call them up- really nice appliances and great staff!!!! read more

After a couple years of service with this company, I am still very happy with the customer service I received. Luis came to pick up equipment and was very professional and courteous. I will definitely use this company again. read more

Rented a modestly-sized fridge from Consolidated Appliance Rental for just over two years at a reasonable rate with only one incident: the fridge suddenly stopped working the day before Thanksgiving 2016. A quick call to them the very next morning yielded an immediate replacement, in spite of the holiday. Although stressful, under the circumstances the service was excellent. I am writing this review having just said goodbye to the rented fridge (having purchased a much larger, fancier fridge). The employee (Carlos) who came - on a Saturday (an exception that was granted at my request) - not only speedily removed the old fridge, but also disconnected an extraneous cable on the new fridge, as well as moved the new fridge into its proper place. A class act. I don't see myself needing to rent another appliance in the near future, but sincerely plan to recommend Consolidated Appliance Rental to any friend, colleague, or acquaintance who has such a need in the immediate or far-off future. read more

Excellent customer service. I just called this morning for repair of my fridge rental and they were able to come today. Mainor showed up within the two hour window and fixed it in a jiffy. Also, when I first rented the fridge last May, the door opened in the opposite direction from what I ordered. They corrected the issue by swapping out refrigerators the next day. I love their quick turn around time on issues! It's especially important when it's a major appliance. Thank you for doing such a great job! read more

Thank you for the quick delivery. Less than 24 hour turn around. Affordable pricing $20 something for a refrigerator. Clean appliances in good working order. Friendly staff. Worked perfectly for us getting an apartment for a 5 month vacation rental. read more

My daughter got married Saturday & I was tasked with doing her flowers! I was so concerned that they would wilt before the big day! I called several rental places & were told they had a 2-6 month rental period! I only needed a fridge for 5 days! Erika told they would be happy to help! She was wonderful from start to finish & the flowers held up & were gorgeous the day of!!! Thank you Consolidated Team for your part in making my daughter's special day special! As well as making sure her mom was less stressed! Marie read more

BEST SERVICE EVER! We were surprised we got the fridge and washer/dryer when we did. We ordered the appliances at night around 5 or 6pm and they delivered the next day!! Crazy fast. I also have to say my installer Luis was the best... Unfortunately our washer/dryer hookup was weirdly placed but he was able to get the hoses to reach no problem. ALSO our refrigerator water hookup was out of reach but Luis found an adapter in his truck that saved me a confusing trip to Home Depot! Thank God. All around great service - especially Luis! read more

What amazing customer service! I called accounting today and Benjamin was absolutely lovely! He was so friendly and helped me with my account. I left the call feeling happy and at ease, I don't want to talk to anyone else :) Thanks Benjamin! read more

I usually go by Yelp reviews when choosing a service provider, and was excited about this company because of the high reviews. But I was incredibly disappointed. I called Consolidated on Monday for a stacked washer/dryer unit.The first call was great, sounded promising. Today, I get the delivery. They said they would call me in the morning to tell me what time the delivery would be. They call me at 7 am (sleeping) to tell me the delivery will be at 9 am (still sleeping). Okay, not too bad, I know I sometimes forget that the rest of the world starts a little earlier than myself. The delivery guy comes in and sees the room where it will go. He asks me to clear a path (there are moving boxes everywhere) and I do. He sees that where it will go is up stairs and that there are a set of outdoor stairs to the front door. He seems unfazed. I think to myself, "how is he going to get it up the stairs by himself?" My brain is still foggy from being abruptly awoken a few short minutes prior, and realize that he must have someone else in the truck with him. He's supposed to be a pro right? I go back about my business and he goes to the truck. I glance out to check on him from time to time, and see that he has parked in a different place further down the street. I live on a hill, and he parked downhill so I thought that was going to be difficult, but again, it's not my job to worry about these things. Then, 30 minutes later, he comes to the door and says that he can't get the washer and dryer up the stairs by himself (shocker). Is it okay to leave it in front of my house for the night so he can come back tomorrow? Uh, sure? I ask my boyfriend and roommate and they say its ok, so I tell him sure. I get on a conference call and start getting interrupted with calls from my mother, and then from my boyfriend who is also getting calls from my mother. I finally call her back and she tells me that the delivery company has been calling her about the delivery. I had given her number as a reference, but why they called her about delivery is beyond me. I'm annoyed at this point. And slightly concerned about the expensive appliance sitting on my doorstep. I call Consolidated and use the nicest voice I can muster. "Am I responsible if something happens to it while its sitting in front of my house?" "Yes." Ok, awesome. "I'm not comfortable with that. Is there any way you can send someone out today to take care of it?" "The driver confirmed that he could leave it there, right?" "Yes, but I didn't fully understand the repercussions of that." "But you said he could leave it there." "Yeah, because a nice man was asking me if it was okay for him to not carry this incredibly heavy piece of machinery back to the truck. That's a pretty uncomfortable position to put me in, especially if you don't also tell me that I will be responsible for anything that happens to it." I blame this patriarchal society for conditioning me to be uncomfortable saying no. "He asked you if he could leave it there and you said yes." "YES." (Nice voice is wearing thin now.) "Can we move past this? I did confirm that he could, but I didn't have all the information. Let's focus on the things that could have happened instead. 1) He could have realized on the initial walkthrough that it would have been hard to carry it up the stairs by himself. 2) He could have realized while he was unloading it from the truck that it would have been hard to carry it up the stairs. 3) He could have realized while he was dragging it up the hill that it would have been hard to carry it up the stairs. Why am I suffering because he didn't remember that stairs are hard until he was standing in front of them?" "But you confirmed...." "Just pick up the washer and dryer and cancel my order." So she just started cancelling it and said that they would get someone out today to pick it up. I'm weak-willed, so if she had just tried a little bit to turn it around, I totally would have been cool. But she gave me no opportunity to back out, no apologies or regrets. I got another call from someone else there, and she said that they're going to send out a more experienced driver to pick it up. Did I want to cancel still or have them deliver it tomorrow? I'd like to keep the delivery, but they're not giving me much to hold on to here. They said that the driver I had was new, and he might have been nervous doing it himself, but the guy that they're sending out may be able to do it by himself and he'll try. Now we're getting somewhere. I say that he can try and that I won't cancel. It's not hard to be nice. I'm so nice that I feel terrible leaving a bad review, so I'm going to go leave 3 good reviews to offset it. You don't need to give a discount (though it'd be nice), just make me feel heard! You can do better. read more

I called Consolidated because it was recommended by a friend. I'm glad I did because they did not disappoint. I called Consolidated on a Wednesday and got my washer and dryer stackable rental the next day. Luis the delivery guy was very kind and thoughtful. He called to give me a heads up on the ETA, even wore bootie socks to not dirty my carpet. My experience with Consolidated so far has been exceptional!! read more