The only reason I went here numerous times was because I had a free 2 year oil service. First time I went, I bought winter windshield wipers from them and asked if they could put them on for me while I was there getting an oil change. They charged me $35. All of the free oil changes I received were supposed to be for 5,000 miles, they put stickers to have it changed at 3,000 miles. I have 2 sets of tires (winter & summer) with tire pressure sensors on them, each time I came in they never reset the sensors because there's a warning light on the dashboard. Which is something they're supposed to check each time. My 2nd to the last time they came up to me and told me one of my filters was dirty and needed to be changed. I said, don't worry about it, I'll take care of it later. When they came back at the end to tell me my car was done, they went through the checklist and said everything was good to go. No mention of a "dirty filter." Then the final oil change (thankfully it was my last free one, so I can go somewhere else) I had my 4 month old with me and they first said it would take 2 hrs for an oil change (what's the point of making an appointment?) so I asked anyway it could be done quicker. The customer service lady came back and said 45 min to an hour. I wait and hr and a half and still nothing. I see my car sitting out in the parking lot and decide to wait another 20 minutes to see if they actually call me. Nope. So, I go up to the counter with 5 employees up there all pretending to be busy and wait 5 minutes, until finally someone who wasn't even in the department came up and asked if he could help. I ask him about my car, he goes over to the counter and finds my keys under a pile of papers. Of course he wouldn't tell me how long they had been there. A total of an hour and 50 mins. Will never go back. read more

I've had nothing but good service since I've been taking my cars here. Their shop rate is reasonable. I've compare prices for service in the past and found Continental to be the cheapest. They get the work done in a timely manner and are honest. The only complaint (which is minor) is that last time my vehicle was serviced, my tires were over inflated. In a worse case scenario, if you had NO idea what proper psi to inflate the tires. Read the placard in the door jamb. But it really wasn't a BIG deal, but I think they should've known better. read more

My husband and I were shopping around for a vehicle and after 5 or 6 different dealerships with not so friendly service, it was a very nice uplifting experience to be helped by Mr. Bruce Kempen here at Continental! Bruce was very knowledgeable, resourceful and extremely welcoming towards us and we value the way he calmly assisted us, especially with us being very particular about our vehicle. Thank you very much Mr. Bruce Kempen! read more

recently stopped by Subaru dealership was very pleased by Don Bellheumer. He was a very nice salesperson and very knowledgeable about the Subaru product. I will be returning to this dealership when I am ready to buy and Don will be my go to guy. read more

I purchased a car at Continental Subaru in the fall of 2014. I went in expecting the worst (pushy sales, false advertising, trying to get me into a car I didn't need/want, etc.). I worked with Riley and he was polite, helpful, and was a good guide without the traditional pompous dealer attitude I had received at three previous places I shopped. I narrowed my choices down to one car and it was easy to get it. They don't add any mark-ups to their vehicles and so after my own research it was easy to come to the price I wanted. Riley did a thorough run-through of the car, and he checked in fairly soon after to see if I had any questions. I love Subarus and I wish all people buying one could have it as nice as I did at Continental. read more

This was a terrible experience. I took my 2010 Subie in for the 90,000 mile service. I dropped it off at 7 am. They told me to check back around noon. I live 3 hours' from this dealership, so I planned to hang around town that day and they provided me with a car to drive. I called back at noon and they said it would be 3 pm instead. I ended up getting my car around 6:30 pm and I was the only person left in the waiting area - I saw employees leaving. I wasn't even sure if anyone was left inside except me. The customer relations were terrible. Turns out they had punctured my radiator so they had to install a new one. Four months later I took the car to a trusted local mechanic to do an oil change and timing belt replacement and he discovered the radiator was leaking badly. The entire service from Continental felt like a rush job, an unprofessional job and ultimately a BAD job. There are several GOOD Subaru mechanics in Alaska and I would never bring my car back to this dealership for anything, period. Ever. read more

Absolutely terrible service department. I get there 20 minutes before my 7:00 AM appointment, first in line. Took them until 20 minutes after 7:00 to get out of there. Only one person showed up in the service department to write orders. Then, they have kept my car for over two weeks to repair a head gasket and it's still not done! The Service writer, Dave Sequean (sp), is supposed to call me but he never does. All I get is the receptionist when I call. They keep lying to me about what is taking so long. The mechanic didn't even start working on it until the day after the car was promised. I know because he tried to use my auto-start, and I got a message on my cell phone. Worst auto service I've ever been to. Never again! read more

I bought my Subaru here, and since I was writing a check and had already negotiated a price, it went quickly. I was in and out in 30 minutes. That was nearly 3 years ago. Since then, I have visited the service department for a few warranty items. I had a loose speaker and it rattled. They found and fixed it, and then again, I took it there for another issue. They could have tried to scam me by saying my remote start caused the problem, but they were honest and said it is a warranty item. Plus the fact that I had accidentally left cash in the car, when I picked up my car, the cash was still there. I could not be more pleased with the integrity and honesty with this place. The service guy who keeps helping me take care of my car is Keyony. I have been quite pleased with his willingness to help, and his friendly and professional customer service. I would not hesitate to buy another car here, these folks are professionals. read more

I enjoy my car but their communication is extremely poor. It's next to impossible to both get in touch with and get a call back from their service department. I'm not sure if it's the staff they have on board or if they are understaffed (this is what I suspect is the issue) but it's a major problem and very frustrating to the point that I would have bought a vehicle from another dealership had I known it would be this bad. This place could be one of the best in Anchorage if they worked out their communication issues. read more

Excellent sales experience! We live in Kodiak and were looking for an Outback and decided to stop by when we were in Anchorage on vacation. The sales staff was pleasant and helpful, but not pushy. Alex Naumann was the salesman we dealt with. Very easygoing and straightforward. He worked with us to find what we wanted and we wound up ordering the car from the factory. Alex did an excellent job keeping us updated on the car's progress. Despite a small snafu with ordering, everything went very smoothly. We settled on the Costco pricing, but when the car came in the dealership automatically adjusted the price lower because they had a better incentive that month. It was pleasant surprise to receive the paperwork with a much cheaper price tag! Since we were unable to just drive to the dealership when the car came in, they sent us the sales paperwork via Gold Streak, which made picking up the car a breeze when I flew in to town. I am impressed with the quality and practicality of the Outback. I look forward to putting many miles on it! I would recommend Continental Subaru to anyone! read more

I made an appointment to get a hitch installed on my Outback ten days in advance. A day before they confirmed the appointment . I brought the car in 15 minutes prior to the 9:30 appointment. At 2:30 they called back and told me they did not have a hitch in stock, but if I came and paid for it they would call me when it came in two weeks from that day. The Service Reps were apologetic but unsympathetic when it came to the inconvenience they had incurred. read more

Very stress free buying experience. No hardcore sales tactics or pressure at all. Even the dreaded walk to the finance manager's office was painless. We received an excellent deal and discounted 100k mile bumper to bumper warrantee. Eric, our contact at the dealership was funny and treated us well. I would highly recommend him and Continental Subaru. read more

I have bought two Subarus from continental. The sales side is great, helpful and easy to work with. The service department however has been nothing but trouble for my husband and I. Their technicians have very little knowledge as to what they are doing and the service reps are unreliable and untrustworthy. We had warranty work done last year and the problems were not solved. We tried to have the issue remedied this December and once again, we had nothing fixed. They actually made the problem worse and we finally just had our local body shop fix the electrical problem within an hour. And as it turns out, continental did not replace the parts they had claimed they replaced and put the plugs together wrong. All the while claiming an accident that took place 3 years ago caused the problem. Needless to say, we will not be buying another Subaru and certainly not having any repairs on our current Subaru done there again. read more

I was looking for a great used Subaru. Called Continental and a sales person found the right one for me Saturday, A 2004 Forester 114,000 miles, it was getting a new windshield, new head gaskets, and they would let me know if they were going to sell it for $8000, they had it listed for $9995. SO...... Monday I got a call the car would be ready Tuesday at 5pm. I live 130 miles from Anchorage and paid $100 for a ride to town, and got dropped off. It wasn't ready at 5 so I waited. When it FINALLY was ready, I got in it for a test drive, the seats were really wet from detailing, the salesperson had to get a piece of plastic so she could sit in the passenger's seat. I noticed the windshield had NOT been replaced. When I asked her about that all I got was excuses, even that she'd never said anything about the windshield and they could give me a coupon, or I could come back for them to fix it. Then I drive it, the steering wheel is shaking and all kinds of noises, it also pulled hard to the left. HHHMMMMMMmmmmm. Then the mgr drove it and told me it was probably tire balancing and it was safe to drive etc. trying to get me to take the car, I could bring it back to have them look at it..... YEAH RIGHT, NO WARRANTY OR ANYTHING, and I give $8000 cash, once I left the lot I would have been on my own, they really thought I was a DUMB BROAD I guess. So it's after 7pm, I am 130 miles from home and no way to get there either. I sat there so fricking angry. Nobody offered to help me get home or even apologized. I learned alot, at least i didn't learn the hard way by purchasing the car. read more

Horrible service! When my key decided to stop starting my crappy 4 year old 2006 Legacy due to low quality micro chipped keys, they informed me that they would have to inspect (for $100) to determine what the issue was. I had brought it to A&A Subaru and they spent an entire day to determine the problem was with the key and were awesome! Since they didn't have the equipment to reprogram the keys they did not even charge me. Anyway, one would think that keys shouldn't just stop working. This is my first and last Subaru!! Subarus are the most expensive vehicles to maintain as they have THE WORST electrical systems and 60k mile head gaskets etc.etc.. My Subaru ownership has been a horrible one and I'm not alone. BUY A HONDA OR TOYOTA! Even a Yugo would be more consistent than these overpriced "luxury" pieces of junk where seemingly every bell and whistle has a life span of only a couple of years. Never again will I deal with Contenental Subaru! Do yourself a favor and steer clear. read more