I bought my new Outback here, and believe me, I want to love this place. Every interaction I've had with them was GOOD, except when I had my 30,000 mile service appointment. It was all fine, but I felt that the invoice/check-out/paying process was really unclear. The language on the invoice wasn't in layman's terms-- and when I asked what some of the charges were for, the guy at the desk couldn't really tell me. In the current age of consumerism, transparency is everything! I think there should be some improvement in this area. Otherwise, good stuff. read more

Lousy customer support, had to jump start my brand new vehicle 4 times this last week, and the service advisor tries to place the blame on me. It's a weak battery that tests within limits but has failed me 4 times so far. Only 1800 miles on the car read more

Poor service. Do not recommend. They had my car for a week and a half for service and only completed half of the repairs they were supposed to. Asked me to come back in for a half a day to fix what they didn't get done. Are you kidding me! Didn't even wash my car although they had it in lot for 1.5 weeks until my mom said her Subaru in Seattle always washes. Then they did half ass wash. This place obviously has terrible management oversight. Nice dealers but your service sucks. read more

Dropped my car off at 7:30 am this morning (Saturday) to get my tires changed over. Called this afternoon to check on progress as it was getting late. Has to leave a voicemail. No one called me back so I kept calling finally got someone to answer about 4. They told me their cashier had gone home for the weekend at 3 so I can't get my car until Monday. Said that someone called and left a message but there are no voicemails or missed calls on my phone. read more

Ryan did a great job. He wasn't trying to sell us anything, but just showed us all the options that were important to us. Much different than I experienced at other dealerships. He and Continental Subaru were really flexible when issues came up, also. He has kept in touch to make sure we still are enjoying the car and has really made himself available for questions. Ryan is great! If you are looking for a car seek him out! read more

Poor service by a company that doesn't care about the a disabled woman being left stranded! My 2017 Impreza has been in 3 times for battery draining issues leaving me stranded every time. Instead of a real fix to the problem, they installed a battery charger so I could plug in this new vehicle every night and still end up stranded in the end. Not something you expect to do with a car that isn't a hybrid. If you own a 2015-2018 Impreza, research "Parasitic Battery Drain Issue for Impreza". Subaru knows about this problem but refuses to solve the issue. This is how I figured out how to stop the issue myself. 100,000 mile bumper to bumper warranty just gets you with out a vehicle weeks on end while they jerk you around. read more

My tried and true. Easily the best and most painless dealership experience I've ever had. From the time I bought it in 2015 to having it serviced today, I couldn't be happier. I was purchasing while out of state, and they made the entire process super stress free. Today I had issues with the computer and my brakes locking up, so I called my Subaru roadside assistance, and they had a tow truck to take us to Continental within 20minutes. The dealership made the entire process a piece of cake. We were in and out in 10minutes. While my car may be there a day or two, which is unfortunate but honestly worked with the timing, I know it'll be in good hands. Their amenities and facility is always clean and presentable. Their staff are always friendly and eager to help. read more

I would not recommend the service department, when possible recommend other car repair locations. I scheduled an appointment for a Recall on my Ascent weeks ahead of time and when I arrived I was turned away because I had "too much gas" in my car. Nowhere in the recall letter or the multiple reminders I got from the service department was this information provided. read more

Julius was great; I have visited my Fair share of dealerships looking to trade my car in. Subaru had the best deal and didn't pressure me into anything. Julius had everything written in the iPad in advance with each page of the contract/paperwork! I was also able to text Julius whenever I had questions. Paul at the service counter is amazing, he goes beyond his job to make sure that you are getting quality service with constant communication. Paul was always a text away and kept me informed of my vehicle status. When I came to pick up my car, Paul already wrote everything on his phone explaining how to use the autostart. Given that I'm deaf, I felt treated equally as another when working with Paul. Julius and Paul reflects this dealership greatly. read more

I purchased a Crosstrek from Subaru last week and it was the fastest car deal ever. Mike was my salesperson and he was awesome, very attentive and nice, no pressure whatsoever. I felt awesome driving away in my new car and I would recommend Mike and Continental Subaru to anyone interested in buying a new car! Also Alex for the Delivery was awesome, answered all of my questions. Great service, they are deserving of the high praise. Thank you again for my new car! read more

We just got our Subaru Forester last year while we were still living in WA. Our main reason for getting the car was to have a car that could handle the Alaskan terrain. For the record, we have absolutely loved this car. So now that we've lived in AK for a few months, it came time to get the car properly weatherized with snow tires, etc. We decided going to the local Subaru dealership would probably be the wisest decision, and it was. I was easily able to make a appt to get the work done at a time convenient for me, and they are kind enough to offer shuttle services so you're not stuck for the whole day at the dealership waiting for your car to be done. Overall I'd say the customer service they provided was excellent, and they were more than willing to address our questions. They were the ones who told me it was best to get the car done ASAP before the long lines. Plus, I didn't want to look like your typical lower 48 transplant/moron who doesn't take the appropriate measures in preparing for their first Alaskan winter. Glad to see the local Subaru dealership is of the same caliber as the one which sold us our car. We will be using these guys regularly. read more

Wanted a shout out to Louis Cardova for an excellent 'job well done'! I drove in the wrong way to Subaru and out strolls Louis asking if I needed assistance. I said 'yes', I need a Subaru! He waited till I parked and then proceeded to take me inside and as we were walking and looking at vehicles he asked me what I wanted. I told him price and features...he showed me what I would get and within an hour we were signing docs. Very chill, very comfortable, very thorough. That's Louis. I'd buy from him again. Good hire Continental!! read more

I brought my car in for a window repair and told them it was the mechanism that was broken (based on what the dealer told me in Fairbanks). They took a look and realized they also did not have the part in stock. It would be 7-10 days for it to arrive. I was traveling through AK and didn't have the time. Willy told me I could pay for expedited shipping but I declined since the window was under warranty and I didn't feel I should have to pay to expedite. He talked with his manager and they expedited the part for me, without charge. I brought the car in a few days later and they repaired the window. They also cleaned the car for free and did a nice job. I appreciate that they were able to help me in a short time frame. read more

I was doing a repair on my Subaru and called the parts department for help. James ordered the parts for me and there was a miscommunication so I received the wrong parts. However, even though the error was partially my fault, James took care of me by ordering the new parts and having them shipped as quickly as possible. 10/10 for quality of service and working with the client. read more

This review goes out to the manager Mike for helping me get paperwork faxed to get my car out of tow, he went above and beyond for someone over the phone so it deserves recognition thanks Mike and continental Subaru!! Btw if your car gets towed and you need proof of ownership DO NOT CALL SUBARU FINANCIALS, just call your local dealership where you got your car read more

Sales: Mediocre - Only Subaru dealer in Anchorage and they know it. Service: BAD 1). During an oil change, quoted $139 to change out my cabin air filter. Declined. Purchased the $44 filter. Referred to my owners manual and did it myself in 35 minutes. Saved $95! Calculates to $165/hour labor assuming they had, like me, never done this before! So I checked. They charge $120/hour labor which is quite a lot even for a high cost town like Anchorage. $95 labor charge at $120/hour meant they estimated 48 minutes for their technician to perform a filter change that took me 35 minutes to research and do. 2). Had trailer hitch installed. When picking up vehicle quoted $150 more than original estimate. When challenged, the service rep laughed and said he was just kidding. 3). Comparing oranges to oranges, and shops to shops, Continental is roughly similar in cost to other shops for oil change. For other service and maintenance they charge 50-120% more than your friendly local repair shop. read more

I cringe when I have to go here because I know its going to be a circle jerk. Yes, the folks here are "nice" at least in words and conversation but there is an underlying passive aggressiveness that I detest. The whole experience of buying a new car here, and having to dig out of a hard sales pitch for all these added warranties and what not was just a night mare. Granted, that was 7 years ago.. More recently, I had to come in for a recall job. My operating system needed an upgrade. They told me that because I haven't been bringing my car to them for regular maintennance (I usee AAA or Midas) that my car will run poorly after they fix it, BUT if I pay them extra, to make sure that the proper maintenance is done, it won't. So, I'm trying to think quick here, run Forest run, don't look back or just get the recall work done, and deal with the aftermath, afterall their work should be guarnteed right? Or will I go down the rabbit hole to auto service hell and nevercomeback. Quick, make a decision!. I told them that I have had it maintained, but somewhere else. Their comeback was, well we have factory certified technicians that make sure things are done that other services might overlooked. @#$k you guys, just do the work, and if it runs like shit, I won't be back, will I ever learn?. I'd rather pay AAA twice as much to correct whatever you do wrong just so I won't have to deal with you again. The shuttle? Oh where's the shuttle? So much time wasted. I notice too that they now record every little flaw on the body before it goes into the garage, like you should for a rental car. Really? Who else on the planet does this? Why should they? Why do they? read more

This review is in regards to their service department. I'm not sure how far rude service will get you in this world but this young man who was apparently the highest ranked employee there at the time has done well for himself with his rude attitude towards his customers. My discrepancy with this department was on the overall disregard for my time, it took 3 visits which required several hours of dealing with customer service and other mechanics who could find the problem that seemed to elude the Subaru mechanics. This, to me, seems to be a plan to get out of the power train warranty, which is up in 5k miles. Shame on Continental Subaru would be 0 stars if I could.................................they did the work and honored their warranty, but it still took an extra month after all the initial headaches. read more

Speed odometer not working. They checked said it had to be replaced for more money than I could afford. A friend looked at it, it was simply not connected correctly. Boom done. Reminded me not to take my vehicle to the dealer to have work done. read more

Do NOT go here for service!!! I went in for an oil change and they told me that I had a major malfunction (gasket leak) that would need $2k to repair. They also said I needed both sets of brakes repaired as they were "almost gone." Also for $1800. I took it to our mechanic who said that whomever changed my oil filter spilled oil on the gasket--- it didn't need to be replaced! I also only need back break pads done and it was $250 to do with labor. I called back to tell them this and they just said they would pass it along. Don't fall for their overpriced labor rates or unnecessary notifications of things wrong. read more

Still a happy camper. I've only been here for the service since I've bought winter tires here and would get changeover here. There was a mishap a while ago where they tried to charge me extra to change a lug nut, but then I pointed out this was the only place I've used to change my tires, they switched it out for free. Recently, I had to get a passenger airbag replaced, after it was recalled, and it took two months. The instructions were to have any passengers become Miss Daisy. I knew I had a head gasket leak and asked them to give me a quote, which was $2200 and a discount of $400 because my car is over 80,000 miles. I took them up on it since a well known shop just up the road quoted me $3100. Another plus is they gave me a loaner car. That and the reduced quote made it go for me. I love that Crosstrek they loaned me, which only had 500 miles and that new car smell. Another plus? What? There's more? Yes, the actual price was $1700. Holla. read more

Awful service and just awful people. Bought my car at Subaru new here and then the catalytic converter had some issues. The ford dealership offered $10,000 while the Subaru dealership offered only $1000 for the car I bought from them. Every time I've gone in they have terrible service and seem like you are inconveniencing them by having them do their job. While buying my vehicle they almost lost the deal when they wouldn't include a $100 engine block heater in the deal for the car. Then, after I almost walked out on them, the manager came out, accepted the deal, but then called me very stubborn (which I found incredibly rude). I will never buy from them again and wish Kendall would open a Subaru dealership as they are far superior. read more

Two experiences, one with sales and one with service: 1) I accompanied a friend when she was buying a car here late in 2014. She was here to buy a new car (for the first time) with financing already lined up. The sales manager lied to her repeatedly, including about running her credit (he represented he would not run it, after I insisted and she wrote her refusal on the form, then weeks later learned he had run it through at least two lenders. Again, she already had her financing and this was NEVER necessary.) This is actually a violation of federal law, not to mention sleazy as hell. 2) The service department sucks. One of the worst I've dealt with, even grading on a Subaru scale, which is significant because Subaru does not generally have good service departments. It's nearly impossible to get through to the place on the phone. Once you do, appointments are a long way out. Which is just as well, because they don't fix things - even simple things. And they leave a huge mess behind. Other car makers' service departments seem to take pride in their product. Not Subaru. This was Continental's Subaru service rep's response to my asking for the liftgate latch to be adjusted because it doesn't close all the way and triggers the "door open" dash light: "this isn't a Lexus. Things don't necessarily fit like a glove." Really? So Continental is fine with a car with less than 18k miles on it having a chronic, annoying problem like that. Something that could be easily fixed if they felt like it. Which they don't. They also don't feel like doing things like cleaning their technicians' greasy fingerprints off surfaces of your car. And if you're female, you're in a for a special treat. Expect to be treated like an idiot and ignored. Subarus are really undeservedly loved in this state. Sometimes, they're great cars, but having dealt with three different dealerships in two states: they are not backed up with adequate, or even willing, service, and this is at least in part because Subaru's tech specs leave a LOT of room for variation. This means if your car drives like crap, too bad, because it's "within specs" so Subaru won't address it. This is a fault that doesn't really lie at Continental's feet, but it's their product. If you're browsing Yelp for dealership experiences, consider carefully whether you want to drop $25k-35k on a vehicle of substandard build quality that the service department won't really stand behind. read more

I first dealt with this dealership when I bought my 1st Subaru in 1997 and have been their customer ever since. The cars have been consistently excellent and the service Continental has provided to keep them running trouble free has been consistently excellent too. I shuffle the cars around in the family and they just keep on running I just purchased my 4th one, a 2014 Forester. I'll keep going back as long as I live in this area. What more can I say? read more

Love the free loaner cars (brand new Subies).... .....free.Kaladi coffee....and excellent service

Be aware: No shuttle service to eagle river. If you bring your car in for a higher requirement on maintenance - say, 30k mileage service - it will take a long time. read more

Fastest service I have ever had. The staff was amazing and I was able to have a good lunch with my family right in the waiting area (which was very nice). read more

My husband and I were in the market for a used minivan for work purposes. We did a lot of shopping around and this was one of the dealerships we checked out. Ultimately we did not buy our vehicle from them but had a great experience with Ryan Guzman. The 5 stars is solely due to his awesome customer service. I lost my cell phone during a test drive and was understandably panicked as I am a small business owner and my whole life is on that phone. Ryan took me back to find my phone and was so sweet about the whole thing. Thank you Ryan!! Good luck with your sales career, you are one of the best we have ever worked with. read more

i encountered a problem on our 2019 outback where the taillights were not working , I contacted the service manager Greg Luke and he scheduled me to come in the next morning, The Service Dept. took me right in and there was a loaner waiting for me and I was told they would call me when my vehicle was ready . It turned out not to be the fault of my Subaru but rather an error on the folks that installed my auto start. After doing all of the diagnostics they were able to determine the problem .We all contacted the auto start installer and withing 20 minutes i was on my home to Soldotna and all of the work and time that the service department had my vehicle was forgiven . They are great folks and i was so happy to have everything working again and i can not emphasize enough on the great and caring service that i received from them. Thank you Greg Luke and all of your Fantastic Service Personnel. Ron Paul Soldotna, AK read more

Poor listening and organization leads to poor service. The agent forgot to include labor in the price of my quote over the phone. This resulted in my bill being $150+ more than expected. On a 3 occasions I stated that I would be picking my car up after hours (coming from the airport) and that I needed my keys locked in the vehicle with my invoice/receipt. This simple task did not happen. I do not live in Anchorage and needed to drive home the night I flew in. On my key chain was my PO box key as well as other important items (key to work.) I am trying to move and due to this mistake I was unable to return keys to employers or check my PO box for a couple days. I had to make an extra trip into Anchorage to pick up my keys (and invoice.) I called (around noon) to ask where my keys were and the representative did not call me back until the next day (I am in the process of moving and only had 4 days in the country so 1 day makes a big difference.) When I finally spoke to the rep to find out what happened to my keys he apologized for his mistake and offered to give me a discount for my time and trouble. I have still not seen the discount. A different rep in the office mentioned that the discount should be easy and suggested the first rep was being lazy. I am now leaving the country today and am sufficiently frustrated by my experience with Continental Subaru that I took the time to write the review. From what I can tell the work done on my car is fine but the customer service (especially for the price) is poor enough that I would not recommend anyone use this company. Poor listening and organization could lead to far worse outcomes than simply mis quoting a price or misplacing keys. read more

I really appreciated service consultant Jeremiah C.'s help installing a new headlight today. It was obviously a tricky maneuver that would have defeated me. This isn't the first time the service staff have gone the extra mile with pesky burnt out bulbs. Thanks for saving me from having to schedule a service appointment. The parts staff fellow was great, too. He made sure I had the right bulb. Chris read more

I bought a new Outback and regret it. The first thing went wrong almost immediately. It was a radio technology issue and they didn't know how to fix it. The worst part was the front desk man wouldn't even do anything to try and find a solution. I had to read forums online and then contact the corporate office myself and they sent me links to give to the dealer to do a software update. Then I had a seemingly random issue with the tailgate motor and again---they couldn't replicate the issue so they told me it wasn't an issue. Even my own video of the problem was ignored. FYI, the car gets 22 mpg in town with winter tires (and I'm a slow and safe driver). Not what I expected. I will never buy another car that only has one dealer in the area. Another FYI, Subaru parts are way overpriced. The dealership wanted $100 to replace 2 air filters. read more

I called inquiring about a new car. After intially being told I would only qualify for a car 2/3rds the cost with no down payment, they changed their story. Tried to sell me a used car for $2000 over book value and said now I have to come up with an additional $2000 and fed me a song and dance when I questioned pricing. Yesterday, they told me they priced according to book value. Today, Chase (salesman) told me I've got to jump through a bunch of hoops, b.s.'s me on pricing, and i have to come up with money... for a used car valued at less than $10k. Yeah, I make about $50k a year. read more

Bought another car from Nick McMillan!!! I love this guy and he is so so knowledgeable. The guy knows cars and teaches you about the car you're interested to make sure it's what you really want. I'll never buy another car without his help!!! read more

Extremely unprofessional and unprepared to deal with service issues. My 2018 outback lost all communication with heads-up display. No back up camera, no radio, no map, no sync..... nothing. Called for repair and only then did they tell me it was a recall. Had to wait a Month and a half, 6 weeks without display, camera, radio etc for the next available appointment. Drove the 4 and 1/2 hours to get to dealership only for them to tell me they did not have the recalled part in stock. Their justification was that they needed to see the car 1st. They were fully aware of what the problem was, they had already replaced many of these units for the defect. Why would you make the appointment if you were not 100% ready to do the repair? Why would they not be prepared? Unprofessional! After all, IT WAS A RECALL!!! They should have the replacement parts in stock prior to making appointments to replace them. So a 9 hour round trip wasted and 1 day lost. Now I need to take a second day off work and spend 9 hours driving plus waiting at the dealership for them to do something that should have been done right the 1st time. Shameful read more

Do not purchase a service contract through Continental or expect 'customer service' from their repair shop. I was trying to take a car in for a friend whose spouse had died and they would not honor the contract and were rude about it. Their manager did not reply to my request to discuss it further. Very disappointing. read more

I needed to buy a car asap and was scheduled to meet with someone who had eagerly called me up and promised to be there, The day of, I rushed after work to get there, not only was the guy not there, but no one had a clue about my appointment and no one had bothered to call me before i went WAY out of my way to drive there. Turns out this guy was on vacation and gave me no notice. Really Aaron? Really? And to top it of,, no one else tried to help me or even show me ONE VEHICLE. And then I get a call from the guy 2 weeks later after I already bought my car, and he plays dumb on the phone like he can't hear me. Well buddy, you lost out of a BIG commission, I was ready to buy and commit within a couple days- WORST example of salesmanship ever. read more

Poor Customer Service: We recently purchased a new Subaru from Continental. The purchase went smoothly and we love the car. What we were shocked to discover was the POOR CUSTOMER SERVICE received from their service department. We wanted a new key for a spare. The service department told us to go to the parts department and see if they had the keys in stock (we did and they had them). Then we were told by the parts person to go back to the service department. We went back to the service counter and were ignored for the longest time. No, "we'll be with you in a minute" or any recognition at all. After about 10 minutes of being ignored we approached the counter and asked the person who just told us to go to the parts department if he would please help us. After a very dramatic sigh, he acknowledged he would help in a very condescending tone and manner. We asked how long programing a key takes; 30 minutes he said. But then tried to book us for three weeks out on a weekend. We cannot do weekends due to familial commitments, so asked him for a weekday. His response was to offer the next Saturday. Again we said it needed to be a weekday - any weekday. After another dramatic sigh, he then offered, "How about tomorrow morning at 7:00 AM". We said sure and gave him our information. That evening we received an email from Continental Subaru asking us to confirm our appointment for 8:00AM. OKkkkkkk.... so we confirmed. We arrived at Continental the following morning at 7:45 AM. The service person (different one this time). In a very bored, diffident tone she said "OK, we'll call you when it's done". We asked when that would be and she said 1 1/2 hours. We were confused because we were told the process only took 30 minutes. She the derisively said, "No the time you were given was the drop-off time... we have to work you into the queue". We pointed out the email we received stated our appointment was for 8:00 AM. It didn't specify it was just a "drop off" time. We asked to see the service manager to let him know their communications with their customers was somewhat lacking. We were shocked at how arrogant and callous his responses were. He was too busy working on this computer to even make eye contact with us. So while we love our new Subaru, I would invite anyone considering purchasing a vehicle here to re-consider a different dealer or brand who actually cares about customer service and values our business. After reading online reviews after the fact, it is obvious Continental management treats is customers flippantly and does not take customer service seriously. We plan to let Subaru corporate know their image is being besmirched by Continental. Thank you for taking the time to read this review. We can only hope it saves you the frustration and remorse we experienced. read more

I went in to Continental Subaru a few times looking for a new car. Nicholas McMillan did a wonderful job explaining the options available for the price I wanted. When I went back for the last time, he went out of his way to accommodate my requests and looked around the lot finding all of the vehicles that fit my criteria, desired options and budget. He did not push me into any purchases, respected my wishes on no extra options. He is not your regular pushy sales guy and I really appreciate that about him. I highly recommend him. read more

I had recently received 2 letters in the mail regarding recalls on my Subaru Tribeca so I scheduled an appointment to drop my car off for the day to have them fixed. I decided since it was going to be there for the day I might as well get an oil change since I was due. I drove my car and dropped it off today at 7:30 am. Received a voicemail a few hours later stating that my starter had gone out and I needed a new one. ( miraculously this happened after I drove it to the dealership and parked it - they couldn't get it to start) I decided to go ahead with the starter since it was "necessary". I picked up my car at 5:30 pm with paperwork stating the oil had been changed, filters replaced, rear break light fixed, starter replaced. Driving home from the dealership I noticed a loud rattle underneath the hood- I immediately pulled over and called my advisor Ryan- he placed me on hold while he called the technician that worked on my car. Returning he said they are both "baffled" and nothing should be wrong with the car- I said I don't want to create further damage by driving it and he said can you drop it off again tomorrow for the day and we will verify it is safe to drive?! Prior to today my car started every day, and drove nicely now I am out $600 and a car I can't drive read more