From start to finish, Tom was a pleasure to work with. They were incredibly flexible and…read moreaccommodating throughout our project, even as our schedule kept shifting. As new parents navigating a kitchen remodel with a newborn, that patience meant the world to us. They went above and beyond. Truly a family business that treats customers like family AND they had great pricing. Highly recommend!

I contacted Atlantic Tile and Granite for a countertop project and received an initial estimate…read morefrom Tom St. Clair. Before moving forward, I asked several reasonable clarification questions about what was included in the quote, such as removal/disposal, templating, fabrication, delivery, plumbing or appliance reconnection, timeline, etc which was unclear in the quote. Instead of answering those questions, Tom responded in a dismissive and unprofessional way, asking whether I had read the estimate or looked at their website, and saying I could call him if I was "serious about doing business" with them. As a customer, I believe it is completely normal to ask detailed questions before hiring a contractor, especially for a home project involving cost, materials, and installation details. The lack of clear answers and the tone of the response made me lose confidence in moving forward with this company. Based on my experience, I would not recommend this company if you expect clear communication and respectful customer service.

from start to finish everything went smoothly, all questions were answered no matter how many calls…read moreor emails you made, always polite and knowledgeable, installation was excellent they made sure to include you in on even a minor change. And the quality of the quartz is beautiful

TASK: Remove existing backsplash and countertop and install a new backsplash and countertop…read more PROBLEM 1: NEITHER THE DEMOLITION CREW NOR THE INSTALLATION CREW WAS RESPONSIBLE FOR PREPPING THE COUNTERTOPS. Nothing was covered. All contents of the drawers were contaminated by demolition materials. In addition, during the demolition, the underlayment of the countertops was damaged. As stated in the contract, this was not to be addressed by Granite and Marble Specialists (GMS). Once the island countertop was removed, you could see that a heavy layer of glue remained on the underlay. The installers said that that was not their responsibility. They installed the countertop over the uneven underlayment of the residual glue. This meant that there were up to 1/2 inch gaps between the counter and the underlayment, stretching a span of 108.5 inches. Over time, this will lead to instability and breakage of the stone. The installers forged ahead and installed the new countertop independent of the gaps. The installers were adamant that they had installed the island countertop to level. RESULT: We had to remove the new countertop and have the surface sanded to level before having them reinstall the countertop. PROBLEM 2: NEITHER THE DEMOLITION CREW NOR THE INSTALLATION CREW WAS RESPONSIBLE FOR PREPPING THE BLACKSPLASH AFTER DEMOLITION. This meant that it was the homeowner's responsibility to install drywall and to make sure that the backsplash was level. The backsplash was 1.5 inches unlevel from one end of the backsplash to the other. Thus, in addition to the provision of drywall because the existing drywall was damaged during demolition, we had to shim the drywall to ensure the backsplash was level for the backsplash installation. RESULT: We had to go buy wood, cut it to the specific dimensions and install the new underlayment for the backsplash. IN SUM: GMS provided what the contract stated, an installed countertop and backsplash. It was not stated in the contract that it be level or that it be level to the degree that it was level prior to the new installation. The installers showed it to be level because the countertop was 108.5 inches long X 46 inches wide X 3cm deep. So, BEWARE. If this is the type of installation you are looking for, this is the organization for you.

Smooth process from sample to installation. Louis was great and found us a remnant that saved money…read moreon part of the job. We interacted with a couple of staff who were just as friendly and helpful. Great result.

We were very happy with our service from Carpet Plus in Federal Way. Louis took his time in…read moreanswering our questions about the best options for us. He helped us find the best quality flooring for our budget. We decided on luxury vinyl plank flooring which was installed beautifully by Alex and his crew. He is a real pro. with many years of experience.. We couldn't be happier with the results.

We hired Prestige for a significant project at our house in Gig Harbor: painting the entire…read moreinterior of the house as well as installing Luxury Vinyl Plank in the main floor. We had 3 quotes and even though they were the least expensive, they did an outstanding job. We met several of their team and every one of them was courteous, friendly and hard working. It's my understanding that they have the ability to do just about any home improvement project so if you have a renovation of any kind, I would recommend you get a quote from Prestige and give them an opportunity.

I hired Prestige Flooring to install LVP flooring and paint my ceiling. The owner, Vlad, responded…read moremuch better than other contractors I got estimates from. He was easy to reach and very direct, which gave me confidence to move forward. Overall, the work was good. The flooring price was fair, but the painting cost felt high. The biggest issue was communication once the project started. I made the prepayment, met to sign the contract, and did my part. But after that, getting a response became extremely difficult. Communication with the point of contact (I won't name) was almost non-existent, which was unacceptable. The workers did their job, but since they do not speak English, any questions or clarifications had to go through the point of contact. This made resolving even small issues frustrating. On top of that, I asked for a little leftover baseboard paint for touch ups. I was told I would get it after the project was done, but it has now been four months and I still have not received anything. Cleanup was also lacking. Like other contractors I have used in the past, they left dust and debris behind, and I had to do a lot of follow up cleaning after they left each day. Prestige Flooring will get the job done, and Vlad himself was responsive at the beginning, which stood out compared to other contractors. But be prepared for poor communication during the project and less than ideal cleanup afterward. Professional service includes timely communication, not making the customer feel like they need to nag or beg for a response. That was the most disappointing part of the experience.

This is the place to go to get great tile, good advice, and helpful suggestions. The owner really…read moreknows his stuff and is willing to share his knowledge.

I went to several tile shops before visiting The Ceramic Tile Shop. This shop truly cares about…read morehelping the customer find what will best fit his/her needs. Jerry went out of his way to help me select a unique tile for my powder room. He guided me with enthusiasm and care as if it was his own home improvement project. Other tile shops did not provide the personal touch provided by The Ceramic Tile Shop. For that reason, I won't go anywhere else to select tile.

My husband and I hired BNW Tile to do our kitchen backsplash for our home remodel! Let me tell you,…read morehe did not disappoint! BNW Tile has the best customer service, the highest quality of installation, did the job efficiently, and lastly, kept our home as clean as possible. I have worked in the construction industry for many years and by far, this is one of the best companies I've had the pleasure of working with. We will definitely rehire him for any of our future tile needs.

I hired BNW Tile to do a backsplash tile installation and he did an excellent job. Made my vision a…read morereality!! High level of professionalism and responsiveness. Couldn't have found a better tile installer to work with. I am extremely happy with the service and quality that was provided.

Maybe great for residential but not for commercial…read more We signed contract, After signing contract, We found out below was not included in the price, Tiles, Grouts and caulking, They used the word "Install", so we assumed its included. I believe they do this so they can win the Bids, Trim the doors, and let us know forgiveness later to bill us, Electrical work was done but price never discussed. Nothing documented so we are not liable, although, keep on calling you for these add-ons. Overall, The quality of the product and installation is there, Although not for business. Once you signed contract, its not a good signs that they add on extra here and there. You'll be suprised whats not included. They do not include basic things that comes with installing the tiles. When they say Tile's not included, and we opt out. But they said 30% deposit was non refundable. We told them we just cancel the credit card. They offerred discount, and those discount was not honored ofcourse while they insist on their add-ons. Just not professional, or they do not know what professional means, or what contract is..... So overall frustrating experience for sure. I should have picked the vendor we always go to, their lower price (without the tile) attracted us, but was a bait. Dissapointing on admin side, workers are experience, but still negative one star. Hope they hire admin person, Owner speaks English, not fluent, and do not know business practice in US, Just horrible experience.

We hired Gheorghe and his company Elite Tile to complete the tile work for our upstairs guest…read morebathroom. Gheorghe's craftsmanship and attention to detail exceeded our expectations. From the meticulous installation to the stunning final result, every detail was handled with care and precision. Gheorghe was prompt, courteous, and truly dedicated to ensuring our satisfaction. If there is anything that you aren't completely happy with, Gheorghe is quick to fix it with ease until you are 110% satisfied. We appreciate that Gheorghe always took the time to elaborate if we ever had any questions regarding our project - His expert advice aided toward us making educated decisions on the design of our project, as well as with the quality of material that we ultimately selected for the project as well. Gheorghe is entirely transparent and seriously excellent at communicating. Our space has been transformed into a work of art, thanks to Gheorghe's expertise and the execution of a flawless tile installation. During the time that Gheorghe worked at our home he proved to be trustworthy, which is very important to us. We recommend Gheorghe for anyone looking for a company to install their tile. An added bonus is that Gheorghe's prices for tile work are extremely competitive and fair. Please note that not every tile company is the same - I am not the easiest client, as I consider myself to be very meticulous. With that said, I rarely feel inclined to write reviews, however, I feel that Gheorghe and his company, Elite Tile deserve recognition for exceeding my overall expectations and also for allowing us to trust them in our home.

I went to the store and had a great experience. Nazifa one of the store associates, was very…read morewelcoming and helped me finding exactly what I needed. They have great customer service.

The BEST place to get all your flooring needs! I am working on a large house flip project with my…read moresister and the employees here are fantastic! Everyone goes the extra mile! The selection and pricing is great! The bathrooms are clean (ladies you know this is important). There is one motorized cart which is great for cruising around if you have back/knee issues. We want to give a shout out to Michelle and Brenda! Both are super friendly and patient with us as we pushed the store closing time more than once. Lol Larry was our point man and he got our project cart started for us and answered any questions we had and made great recommendations too. German was there anytime we asked for something. And the Pro Desk is top notch! David was friendly and well organized going above and beyond for us. Ivan (pro desk manager) was incredible too! They run a cohesive unit and everyone works so well together. We were impressed!