On Sunday, May 31st, I went to Costco Burbank with my mom. I've probably been there more than 10,000 times by now, but my mom had a long shopping list, so we went together. Normally, I enjoy going to Costco because there are always lots of things to browse and buy. However, this visit was quite disappointing for several reasons. 1) The food and drink samples were disappointing, and one of the sample representatives had a terrible attitude. There were several food and drink sampling stations throughout the store. These days, I've completely stopped eating ham, sausages, and similar processed meats, so I didn't even try those samples. (I also never eat beef jerky because I don't like it, so I skipped those samples as well.) The few samples I did try were all terrible. I took one bite and immediately threw them away. Near the entrance, there was a woman offering blue and red drink samples. Since I'm extremely sensitive to caffeine, I politely asked whether the drinks contain caffeine. Instead of simply answering the question, she immediately started talking very loudly and gave me a long, irritated explanation. I asked again whether the drinks contained caffeine or not, and she once again responded in a loud (almost yelled at me). It was a totally unpleasant manner and experience. Eventually, another man who stopped by there came over and simply told me that the drinks did not contain caffeine. Honestly, her customer service and attitude were awful. Before leaving, I told her, "If you want to sell anything, you need to be nicer to customers." 2) We were overcharged for an item. We purchased 20 items that day, but after my mom paid and reviewed the receipt, she noticed that 21 items had been charged. I discovered that the cashier had accidentally scanned the olive oil twice. I brought it to the attention of the male cashier, who told us to speak with a supervisor. My brother then went to the supervisor, who counted every item one by one and eventually confirmed that we had been charged twice for the olive oil. The duplicate charge was refunded. Of course, the refund was the right thing to do. Everyone makes mistakes, and I understand that. However, this experience reminded me that whenever you shop at Costco, you should always carefully review your receipt before leaving. 3) I was extremely disappointed that I still couldn't find the Pistachio Croissant. I've seen countless posts on social media about Costco's Pistachio Croissant, and one of the main reasons I wanted to go to buy one. Unfortunately, every single time I visit this location, I can never find it. A few months ago, I was looking for it during another visit and asked a Costco employee where he was. He replied, "Pistachio Croissant? I wish we had that too." Then he walked away. It was both hilarious and confusing at the same time. I honestly don't understand why other Costco locations seem to have it while this location never does. It would be nice if Costco could at least let customers know when the item is expected to arrive. Overall, Costco Burbank is still a store I visit frequently, but this particular visit was more frustrating and disappointing than usual. read more

Costco Wholesale - Wholesale Stores Near Me - Burbank, California

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Costco Burbank is a huge store where you can find almost everything you need. Today I saw a large inflatable pool for kids, a wooden slide for a private house installation, camping tents, clothing, food, household appliances, furniture -- basically everything from small everyday items to large household goods. You can only enter the store with a membership card. Recently, they also introduced a new rule: only the cardholder is allowed to pay for purchases. This is not always convenient, as in our case sometimes my husband paid, sometimes I paid, and sometimes our daughter used her card. Now this is no longer allowed. Shopping here is never a quick trip -- it usually takes around an hour because the store is so big. On average, our family of three spends about $250-$300 per visit, and that amount of groceries usually lasts us for about a week. Another interesting thing is that there are always different brand representatives in the store offering samples, so you can try products before buying them. It's actually very fun and helpful, and if you like something, you can purchase it right away. That's how I discovered one of my favorite flavors -- ginger, honey, and lemon, like a jam or spread. Now I love adding it to my tea. Overall, I do recommend this store for its variety and value. However, one downside is the long checkout lines, although this is understandable given how busy and popular it is. read more

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This Costco hurts me to give it 4 stars as I am a big fan and love Costco. But this location has some challenges that knock it down. First, the parking at this location is always tough, lot is typically full and it can be hard to find parking, just plan on parking far and walking, which I guess is not bad, it is good to walk, but it is all the time. Second, the food court is outside, maybe a minor thing, but having the food court inside is my preference. 3rd, you can and do get great deals at Costco, this one included, but it must be a different tax rate at this location or something as it tends to be a bit more expensive than the other Costco's I go to. The good is the fact that it is Costco, still great deals (even if a bit higher) you can count on the selection being close to most other Costco's, sometimes items from one Costco to the next vary, but for the most part the same. As well as the staff at Costco's are always usually very friendly and helpful, this one is no different there. All and all, love Costco and do come here from time to time, but prefer the one in Northridge or Simi Valley typically. Enjoy! read more

Costco Wholesale - Outside parking lot / Front entrance - Wholesale Stores Near Me - Burbank, California

2026/01/13 update: I bought 2 hotdogs/soda for my lunch and bought their Hot Turkey & Provolone Sandwich for my dinner. read more

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I'm local Costco get my gas & groceries at same time. They have huge selection clothes, snacks & drinks .

It's Costco. I expect parking to be rough, and it is. I can't say I've ever gotten a parking spot that wasn't one of the ones tucked the furthest away from the store. But, hey, that's fine! It definitely helps to add to my step count for the day. The inside is usually crowded and, yeah, you'll find your stereotypical shoppers. The slow, slowwww walkers. Those with zero situational awareness. The ones that leave their shopping cart to block the aisle while they peruse samples. So on and so on. The lines can be long, yes, but I think that's primarily the fault of the people in line. There's a lot of folks out there that empty their cart at an absolute snail's pace or just simply don't follow directions and leave everything unorganized so the poor employee has to fish for barcodes. That being said, everyone working the register has been quite friendly and cheerful. That's saying a lot considering I've worked retail before and I would literally be pulling my hair out if I had to deal with such a high volume of people daily. As far as the selection goes, I've never had a problem acquiring anything on my grocery list. Love shopping here, honestly. read more

Twice now I've come here with a gift card and they always treat me like I'm not welcome just because I'm not a member. This manager named Alicia was being so rude, making ugly faces, and interrogating me. Asking me questions like "How did you get in?" "Who bought you this gift card?". Freaking ridiculous. I called corporate and I was supposed to get an email from the manager of this Costco but he never got in contact with me. read more

When it comes to water, we prefer gallons instead of bottles, so Costco has been a mainstay in our grocery runs. We normally prefer the Van Nuys location due to proximity, but recently they've dropped the ball on their water gallons - they're perpetually out of the Kirkland gallons, instead only having the gross Arrowhead gallons. We have started to drive out to the Burbank location just for the Kirkland gallons (which they always have in stock), but we also pick up some other things if they're not available in Van Nuys. Burbank's Costco has been less hectic than Van Nuys, so it's always nice to have some extra space while walking around. The people are more chill, which is also a plus. Parking still gets sporty no matter what Costco location you go to, but that's to be expected. The food court here is outside the main entrance so it's probably a bust when it gets windy/rainy (or get it to go). Costco pizza always hits the spot and makes you feel like a champion after spending way past your budget at Costco. read more

Costco Wholesale - Pepperoni Pizza - Wholesale Stores Near Me - Burbank, California

If you like people and extra long lines then this Costco is the one you are looking for. Yes, I understand Costco has lines. But, compared to my Cypress Costco, this Costco has even longer lines that extend down the aisles. I am going to give you directions. Head towards the pharmacy. That long line back there is self check out. You wont have to deal with engaging with anyone. Parking here is hard. There is not enough outlets to get in and out of. As for samples. They get an A plus. They had a ton happening. As for Coke in the food court. Nope. Not yet! Other than that. Its your regular Costco. read more

I was in the store this past week and had the most pleasant experience with a worker named Mary, who was giving out samples. Her attitude and kindness made my week. read more

This is probably the Costco I visit most often, and it's almost always busy--weekdays and weekends alike. I try to come on Thursday or Friday afternoons when it's a bit more manageable. It's the best time to fuel up and stock up on groceries, especially since many people are either still at work or making plans to go out. Weekends, on the other hand, are packed with the 9-to-5 crowd running errands. And just overall chaos since there's so many people in SoCal and know Costco deals are where it's at. The expanded parking lot has definitely helped ease the congestion, and getting in and out is much smoother now. Customer service is efficient, which makes the overall experience better. I particularly like this location because they carry more items geared toward Asian shoppers. I often find new products to try, and most of them are solid picks. I always grab the thinly sliced beef for hot pot nights, and lately, I've been loving the prawn ha gao in the frozen food section. The produce section can be hit or miss though. Items like the Caesar salad mix tend to wilt quickly. It was so upsetting because one of my bags had browned the very next day and needed it for a party. That said, I usually don't bother returning items, knowing I'm already getting good value for what I pay. Overall, this is my favorite Costco location, followed closely by Burbank. The Hawthorne location is also a solid choice, especially since it's so close to a Costco Business Center but that's for another day. read more

I am so grateful to live so close to a costco coincidentally wherever I have lived! We get gas from here, do online orders for groceries, and recently just went in for an optometry appointment with Dr. Khoury and her team. I was able to call in 2 days before and get the appointment time I was hoping for. They had a few minimal forms for me to complete and by 1030, I was able to see Dr Khoury and head out by 11am. Costco was bustling, even their optometry department. I didnt need to update my glasses but the frames and team helping out fellow shoppers getting numbers to get support with their shopping experience. Definitely worth the value and in the quality of service and products available! read more

Costco Wholesale - Wholesale Stores Near Me - Burbank, California

I have been frequenting this Costco for quite some time now and it's one of my favorites! It can get really busy so you really have to find the perfect time to go. Now with the new perk for executive members maybe it'll solve a few things. The parking lot has 3 different entrances so once you're familiar it's easier to navigate even though when it's busy you're kind of stuck there trying to maneuver your way out of the parking lot. The inside is usually nice and clean and stocked up. You can find a variety of items here. Visited today and they had some Christmas things already out in July oh my... these get sooner and sooner by the year. Some ribbons and the nativity scene. They also still have a lot of summer items out like floaties a slip and slide and etc. read more

Costco Wholesale - Wholesale Stores Near Me - Burbank, California

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Costco is the best! Great prices, exciting deals and the fashion! I am now a devotee of the food court. The frozen coffee drink is delicious and addictive. If you can find a better deal than the long beef dog with a 20 oz drink (refill too!) for $1.50, get back to me. I want to know. Also, the hot turkey, cheese, red onion and pesto on ciabatta is a great deal. I must give a shout out to the optical department. Everyone there is phenomenal, but SAL is practically a god! THANK YOU! read more

Costco is our go to store for food, household supplies and of course gasoline . And while there fill up your other tank with a hot nicely prepared hotdog and drink for a really good price of $1.50. In this day and age you just can't beat it. read more

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This Costco is always busy and hard to find parking space. There are people who like to park in front so they block the way and make it harder for people to find parking spot. Some of the people who give out samples can be really rude. Even if you don't take any samples and just look at the products they sell, they give you dirty looks like you're bothering them. They usually have most of the products in stock. No complaints about items being out of stock. This Costco is a good place for learning how to drive. People leave their carts in the aisles and you need to learn how to find your way out or where to park your cart. Other Costco's that I have been to are more organized and parking is less headache. I would suggest going early in the morning or late evening for gas station. During the day it gets really busy and lines are really long. read more

This is a HORRIBLE Costco, and I love Costco. There's always a backup of people checking out, with empty registers (more than half). Always lots of workers standing around, especially at the very front. I don't know what they are doing that's more important than checking customers out. I've heard them talking about their weekends and shooting the shit while people are standing all the way back to the bread aisle. I told them their water machine is eating money, they didn't do anything about it and let the line of people buying water keep losing their money. The management here are useless jerks who do NOTHING. If you can, don't go here read more

I would say this is my favorite Costco in the area even though it's always busy and the gas station is a mess. It's relatively easy to find parking here and the check out lines move quickly. I love the food samples at this location. Of all the Costcos I've been to in the area, this one has the best food samples and most food samples consistently. I even tried one of their pies once. read more

Great service. Thank you Tanya & Joseph at customer service for making the time to help me with my return.

Service and selection are lacking, while most of the cashiers are nice the floor and back warehouse staff are not. Lines to check out can take an hour to get through on a regular basis. Let's not forget they often had tons of expired food still sitting on the shelf's all the time at this location. read more

March 28, 2025 I'm on the hunt for fresh eggs! I left work and arrived around 530 pm. I found a parking space in my usual spot, far away from the entrance. I'm the first few minutes after scanning my card, I already spotted eggs in another customers grocery cart. It's been a long time since I shopped at the Burbank warehouse. I thought the dairy cooler was located in the back left, NOOO! I had to ask an employee stocking one of the freezers. He pointed towards the side of the warehouse. Oh yeah, I forgot. I hurried as these were golden. There were maybe two pallets of eggs. One was cage free, the other was free range. I choose the free range as both were the same price, $7.69. Oof, supply and demand, the principles of economics. Ouch, but I had to grab the limit of 3 packages to share with my family members. I can't risk that the other Costco location will have eggs in stock. That's all I got because the new hot buys don't start until tomorrow. March 21, 2025 Spur of the moment decision to go to Costco after work to browse the hot buys and also men's clothing that are selling fast. I didn't wait too long as I was able to find only a few items that are my sizes. To say the least, I came away with a clothing haul since they have no dressing rooms. There were blue jeans and casual pants (about $20 ea) that I tossed in the cart, a leather belt, an Ohtani Dodgers shirt $30 (I'm a band wagoner; I'm #GKG diehard). Then I started my food shopping. I tossed in easy pre made stuff for convenience. KS Egg Bites with bacon, have to try it. Kevin's Korean style beef, have to try it, on sale! I picked up Thai style noodles, paht thai, have to try it if it's at all good. Teton Grass fed polish sausage pack of 12. I grabbed the cauliflower crust pizza but then put it back as the freezer is still full. I grabbed a rotisserie chicken against my own judgement. I despise the plastic bags. There were plenty of chicken probably the rush had already passed an hour ago. I grabbed the ginormous Miss Vickie's Jalapeno Kettle Chips, on sale! Should not have done it, but I did! Damn it! They're addicting! Also grabbed a huge can of KS peanuts, it's been too long! These are addicting too! The self check out line was long but it moves quickly. That dang machine closed my tab to quick after 5 pairs of pants! WTH... Had to do another transaction for the test of the stuff. Even at 6pm, it's still better than coming on the weekends! I was out of the lot by 7 pm, I stopped at the nitrogen station to set the tire pressures. The days of going to the food court are done. I went home and ate half a rotisserie chicken after putting away the cold food items. What the heck? It's holiday shopping time! The parking lot was 95% full. I found a few spaces all the way in the back of the lot. read more

Costco Wholesale - Free range eggs, limit three during the shortage. 03/2025 - Wholesale Stores Near Me - Burbank, California

Love this location! My favorite Costco location! The staff are so friendly and the only location where the food workers care about my allergies and accommodation the best I can. I've seen the dude who makes pizza at the Los Feliz location put his hand IN the trash can with his gloves on and then make pizza with that same glove. That nonsense does NOT happen at the Burbank location. It's clean. All the workers are nice! They load up my car for me. So nice! read more

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I have always enjoyed my membership at Costco... I still do, but today, I had a very unpleasant experience with the employee who puts a line through your receipt, pretending like he is actually doing something. He is the gatekeeper to the outside world, and no one gets through without his approval. I have a disability and just needed to sit. My mother was behind me with the receipt talking to customer service. He had no consideration for my well-being and puffed up his chest and told me I needed to clear a path as I was about to pass out. I took a step forward... he stopped me, and I explained my situation, and he told me I needed to walk all the way back to optometry to sit down. I get rules and procedures, but human interaction and grace should have been applied in this scenario. I have a disability you big jerk. I hope you have a blessed day. Costco management... please explain discretion to your gate keepers. Thank you. On another note, Good Selection, Great value if you need 100 of something! Unfortunately, I had to remove a star due to this experience. You can earn it back. read more

Costco Wholesale - Front Entrance - Wholesale Stores Near Me - Burbank, California

I honestly can't believe what I was told at Costco today. I was looking at ground turkey that was labeled to expire the same day, so I did the responsible thing and asked one of the meat department employees how long it would actually be safe to eat. His answer? "Up to ONE MONTH in the fridge." I had to ask him to repeat it because I genuinely thought I misheard. One month?? For ground turkey?? This isn't just wrong -- it's flat-out dangerous. Anyone with basic knowledge of food safety knows that ground poultry should be consumed within 1-2 days max when refrigerated. This isn't a small mistake or a minor misunderstanding. This is the kind of misinformation that could seriously make someone sick. It's honestly shocking that Costco, a company that prides itself on quality and standards, would have employees giving out advice like this. How are employees being trained? Or are they being trained at all? Because telling customers something like this shows a complete lack of basic food safety awareness. Really disappointed -- and frankly concerned. read more

What's with the minuscule staffing? Only 3 check out lines open? Customer lines halfway to the middle of the isles. This seems to be the norm for a month or so. The prices have gone up considerably, so unless you really buy large amounts of stuff, the membership fee isn't worth much anymore. read more

Good items just if u use you parents card they give problems they also have nice samples and great prices

New self checkout stinks. Where are the hand held scanners? We are now back to taking each item out of the cart and waiting for an employee to scan the water? Moving backwards. read more

This Costco has always provided me with excellent service! I picked up my new eyeglasses and sunglasses today, and wow, I'm impressed! So glad my insurance is accepted here. Great quality, great value, and even better customer service! read more

Costco Wholesale - Wholesale Stores Near Me - Burbank, California

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Love this place, can get busy but always has what u need. Clean and organized. The gas there is the cheapest in all of Burbank too. Very nice and helpful employees read more

Talk about customer service. Antonio was working the produce area. I asked him is this price correct on the apple. Antonio took charge and investigated the price. He confirmed the price and changed the sign. He took charged and didn't wait for someone else to take care of the issue. He was awesome! read more

Called ahead like I always do for a whole pepperoni pizza so I don't have to wait in line and to my surprise a woman told me that I had to order a MINIMUM of 5x PIZZAS for her to even take my order over the phone ...... IV ALWAYS ORDERED 1 and never heard about this Then she told me if I want just 1 WHOLE PEPPERONI THEN I would have to go and order it in person and wait Honestly dumbest thing I heard read more

Costco is always an excellent place to pick up groceries, household items, cleaning supplies, etc. Check out the various Gift Cards for California Pizza Kitchen, Macaroni Grill, Mortons, etc. Twice a year, Costco offers CPK gift Cards $69.99 for 2 $50 each for a total value of $100! That's the best deal. Whenever that happens, i buy $500 worth for $349.95! What a deal! Also, i like that no matter how busy or how many people standing in line to check out, Costco is so fast! You can get out of there within minutes! I was there for Thanksgiving shopping and pucked up all my groceries, checked out and waited to be picked up in 20 minutes! Remember to buy Costco Gas! read more

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I personally find most Costcos terrifying. They're so enormous and filled with so many people who have brought their entire families. Nevertheless, I braved a trip to Costco today with a friend of mine who's a member. Being the weekend the place was, to no surprise, packed. Huge families with huger carts. And with the current heat wave in Los Angeles, the water machines were broken. Big boo. And of course, being September they had, not only Halloween but Christmas decorations at the same time! On the other hand the folks dishing out samples were generally pleasant. With the one exception of a woman who I think had entered a disassociative state: she kept uttering the same string of sentences like some bizarre mantra: "Try one. They're full of nutrients. Bring them home to your family. Try one. They're full of nutrients..." Over and over again. When my friend had bought what he came for, a kitchen appliance and some healthy snacks, we got in line. Now, when I saw the main check-out lines I was given pause: we'd be waiting in life for at least 45 minutes. However, we were able to get through the self-check in minutes, even with a high purchase item. Good to know for the future. The line for gas was, again, unsurprisingly long. However, we got through it pretty quickly. And, honestly, anywhere you can find reasonably priced gas in Los Angeles is an oasis. So, Costco. Still personally terrifying. But also sometimes useful? read more

I've been shopping here for decades and have always been relatively happy with Costco Burbank but the last 6 months something has changed. Lately they always seem to be out of stock on the things I go to Costco for. Today at 10 am they were out of Charmin toilet paper, all hot dog buns, Costco variety pack cookies and the sell by date on their packaged ground chicken was yesterday's date. Employees lack customer service and some are out right rude (JD). Rows of carts blocking sidewalks, ADA paths of travel, and drive aisles. Maybe they're understaffed or maybe they need to train their employees but I'm looking for a new Costco. read more

We normally go to the Pacoima Costco, but this time, we decided to drop by this one as the Pacoima store was missing some items on our last visit. Long story short, we could not find parking. DO NOT COME HERE ON WEEKENDS. Parking is horrible. We drove all the way to the back, and it was still packed. There were no spaces. Cars are waiting at the beginning of lanes, hoping someone will move. We could not find parking, left, and drove a few minutes to the Los Angeles store. Found parking right away. DO NOT COME HERE ON WEEKENDS read more

Another win for Costco. After eye surgeries progressives help. Got my first pairs at Costco perfect. Wanted more. Went to America's best (wanted to avoid Costco traffic). Picked them up today. I told the guy it was blurry and making me ill. The guy at America's best said hold head higher and wait a day and If i bought the wider more expensive Lenses . Drove a few blocks to Costco. Oddly it was packed but found a quick spot in front . Eyes is usually long wait. But waited ten min. Had two other pairs I liked. Two people measured me twice. Then they checked my pair I just got. They said the bifocal line was too high a. Not me at all . They said Go back to AB and get them to fix it. Dont wait .Tell them you saw an eye doctor. They even marked the line for me Went back to americas best. With the line marked on the glasses And fully just refunded the glasses. Loved the frames not the service. Didn't trust Another win for Costco. Cashier on receipt says Hamilcar but a very nice lady remembered me and helped too. read more

No fault of Costco, but the customers here are so rude... Skipped our usual Costco in Pacoima, CA; so I can check out this location and Yelp it. Big mistake, next trip going back to Pacoima! Quality/Quantity - Costco is consistent, but the people here are rude. Non stop honking around us while in line for gas. Almost a musical. Glad I am patient. Then the people inside were rude also, and it was crazy busy. They were so aggressive while walking down the aisles and were almost fighting for those free samples. If I had more free time I would sit on one of their couches and people watch, just to entertain myself. On top of all that, they have only a basic beer selection. Atmosphere - Consistent. Outdoor food court. Open 7 days a week, see picture. Poor drivers, so I parked at the VERY end of Costco, so I could get out quickly! Service - N/A, self service. Price - $4.59 a gallon, 10¢ more than San Leandro Costco. Owner Comment - Congrats on your success at this location since 1984. Congrats on all your success since 1976, since Price Club. Now you are the 5th largest retailer in the world and #10 on the Fortune 500. 804 warehouses worldwide, and 558 in the US. 1980 IPO. 1993 Price Club and Costco merger. 1997 Rebranded all locations to Costco. 2020 105.5 million members. read more

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Well I had to write an updated review as it's been a few since my last review. First of all, I never go in here expecting the the highest quality or highest service cuz it's Costco. Duh! Lol This Costco is HUGE. If you wanted to get some steps in, come and walk around here. They have updated the entry to where you have to scan your Costco card and your picture pops up on a screen facing them. I don't mind it as it was really easy to enter using that. Also, they have an air pump by their tire center. It is a smart air pump where you just input the number for your tire and it automatically shuts off when it reaches the number. Very easy and very nice!! Their food court is awesome as well. Here you place your order using the kiosks and then go wait in line to the windows to get your food. IF you ordered a whole pizza, you have to go-to the side window to pick it up as you will not be able to pick the whole pizza at the windows that you pick up the other items. AND get the cookie. It is LARGE and totally worth the price. They serve it you warm. Omg... It was sooooooo yummy!! And inside, well get ready to walk cuz this place is nice and huge. They have the TV's and electronics right at the entrance. Also, I LEARNED recently that they have a coffee bean grinder right at the exit. So if you buy whole beans at Costco, you can grind them right there before you leave. I never knew so I never bought the whole beans but live and learn. The only thing that I was not a fan of is that they removed some of the lines to add in some self check out lanes. I am not a fan of those as I always seem to have issues with them. Other than that, the samples were plentiful and at this time of year, it was FULL of Christmas items. I honestly love this Costco as it carries more items than other Costcos that I have been to here in the Los Angeles area. read more

Love Costco, starting to hate this store. 11:30 am on a Wednesday- lines everywhere, you can't even shop in half the store. Who manages this place? So many of the other Costcos in SoCal are so nice. What happened here? read more

Getting my Costco membership was one of The best things I ever did. I particularly love having a safe, cheaper place to fill up my gas tank, cheaper alcohol, being able to stock up on items like coffee/water/snacks/laundry detergent. I also got the credit card so I can get cash back at the end of the year and used Costco to book a great deal to Hawaii and got a digital voucher back as a result. I love it! read more