Another win for Costco. After eye surgeries progressives help. Got my first pairs at Costco perfect. Wanted more. Went to America's best (wanted to avoid Costco traffic). Picked them up today. I told the guy it was blurry and making me ill. The guy at America's best said hold head higher and wait a day and If i bought the wider more expensive Lenses . Drove a few blocks to Costco. Oddly it was packed but found a quick spot in front . Eyes is usually long wait. But waited ten min. Had two other pairs I liked. Two people measured me twice. Then they checked my pair I just got. They said the bifocal line was too high a. Not me at all . They said Go back to AB and get them to fix it. Dont wait .Tell them you saw an eye doctor. They even marked the line for me Went back to americas best. With the line marked on the glasses And fully just refunded the glasses. Loved the frames not the service. Didn't trust Another win for Costco. Cashier on receipt says Hamilcar but a very nice lady remembered me and helped too. read more

Well I had to write an updated review as it's been a few since my last review. First of all, I never go in here expecting the the highest quality or highest service cuz it's Costco. Duh! Lol This Costco is HUGE. If you wanted to get some steps in, come and walk around here. They have updated the entry to where you have to scan your Costco card and your picture pops up on a screen facing them. I don't mind it as it was really easy to enter using that. Also, they have an air pump by their tire center. It is a smart air pump where you just input the number for your tire and it automatically shuts off when it reaches the number. Very easy and very nice!! Their food court is awesome as well. Here you place your order using the kiosks and then go wait in line to the windows to get your food. IF you ordered a whole pizza, you have to go-to the side window to pick it up as you will not be able to pick the whole pizza at the windows that you pick up the other items. AND get the cookie. It is LARGE and totally worth the price. They serve it you warm. Omg... It was sooooooo yummy!! And inside, well get ready to walk cuz this place is nice and huge. They have the TV's and electronics right at the entrance. Also, I LEARNED recently that they have a coffee bean grinder right at the exit. So if you buy whole beans at Costco, you can grind them right there before you leave. I never knew so I never bought the whole beans but live and learn. The only thing that I was not a fan of is that they removed some of the lines to add in some self check out lanes. I am not a fan of those as I always seem to have issues with them. Other than that, the samples were plentiful and at this time of year, it was FULL of Christmas items. I honestly love this Costco as it carries more items than other Costcos that I have been to here in the Los Angeles area. read more

Love Costco, starting to hate this store. 11:30 am on a Wednesday- lines everywhere, you can't even shop in half the store. Who manages this place? So many of the other Costcos in SoCal are so nice. What happened here? read more

I've been shopping here for decades and have always been relatively happy with Costco Burbank but the last 6 months something has changed. Lately they always seem to be out of stock on the things I go to Costco for. Today at 10 am they were out of Charmin toilet paper, all hot dog buns, Costco variety pack cookies and the sell by date on their packaged ground chicken was yesterday's date. Employees lack customer service and some are out right rude (JD). Rows of carts blocking sidewalks, ADA paths of travel, and drive aisles. Maybe they're understaffed or maybe they need to train their employees but I'm looking for a new Costco. read more

Getting my Costco membership was one of The best things I ever did. I particularly love having a safe, cheaper place to fill up my gas tank, cheaper alcohol, being able to stock up on items like coffee/water/snacks/laundry detergent. I also got the credit card so I can get cash back at the end of the year and used Costco to book a great deal to Hawaii and got a digital voucher back as a result. I love it! read more

Supervisor Lupe harassed and discriminated against me because I didn't fit her idea of somebody who should be purchasing expensive items. After initially being denied my purchase because of mis-matching Costco card and credit card, I returned shortly after with my matching costco card. I was once again initially denied my purchase, now being asked for an ID. My debit card was a company card, my costco card was also a business card, there are no individual names on it so an ID is useless. Finally, the cashier took my card and costco membership to the back and came back a few minutes later saying it was okay. I purchased my items, and attempted to be on my way. Once I got to the exit, my receipt was checked and marked off and I was attempting to leave when Lupe approached me and rudely said "Didn't I say you couldn't purchase those?", after I had driven to and from Costco twice to retrieve the card that she told me I needed. She never once clarified if I had gotten it, and regardless it wasn't her business because I already had it approved. I told her I did purchase it and that I would be on my way, and she was very clearly annoyed that I was able to make my purchase(?) I've never once experienced this kind of treatment at any business. I make weekly purchases at this Costco with the same card, usually averaging more than the cost of this purchase, however I left shaken up and disturbed at how I was treated and now have a very different view of this location and particularly their supervising staff. There was absolutely no reason for that to take place today, and I now feel uncomfortable returning. read more

Not very sigma. Lines are SO long. You wait 20 minutes looking for parking. My food insecure son was super hungry but they were out of his favorite. It's also unhealthy. Think about it... MSG and fat loaded bread. read more

Whenever I tell people that I sometimes end up shopping at this Costco, I hear some version of the same sentence: "But that's the worst one in the chain!" And it really is. It's just gotten worse over the years. I was there on a recent weekday at midday and you would have thought it was Saturday morning from the body-to-body crowds. Half the things in the sale circular were not on display. And, in order to shop for health, hygiene and beauty products, you pretty much have to run the gauntlet because these sections are so narrow, poorly laid out and entirely too close to the registers. The line for self-checkout snakes through the store, blocking the pharmacy and making it extremely difficult to shop for some items that are tucked into a corner. They have a staff member at the front of the line, valiantly trying to get customers to an open register and assist as needed, but where they really need someone is farther back on the line of 30 or 40 carts, directing people, answering questions & stopping the most obnoxious people from cutting the line. This being Costco, though, that's not going to happen. If you MUST shop at Costco, save your soul and avoid this one. read more

Great prices, bulk deals, and honestly, I go as much for the samples and $1.50 hot dog combo as I do for the shopping. It does get crowded (especially on weekends), but they move the lines fast and the staff is always helpful. Just don't forget your membership card! read more

I love Costco. I haven't been here since November so I took my sweet time today to see what new products they have and also to stock up on essential. Today I saw this mandarin tree for $129.99 potted in a beautiful white pot. No need to replant, you can keep it in here in your patio or front yard. So lovely. We already ate half of the fruit once I got home. So juicy and sweet. Only at Costco you will find something so amazing at a reasonable price. Love it read more

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Always crowded but love coming here to this costco . Love there pizza and and hot dogs.

Horrible customer service, extremely long lines, dangerous parking lot . Not worth the aggravation and time to save a few dollars

I'm not sure if management reads this but if you do, someone needs to promote Patty in optometry area! I went to several other eye glass stores and no one would touch my glasses. They wouldn't even try. They were all about selling me new glasses before any attempt was done with my favorite pair. I waited for my number to be called, super anxious of what type of response I would get showing them my glasses. When Patty finally called my number, she greeted me with a smile, I was already off to a better start than the previous places I stopped at. She looked at them, looked at me and said she would try her bestest to not break them but there was a good chance they may not make it. I wanted to cry, I think Patty sensed my irrational emotional connection to them and to make me feel better, said she couldn't make any promises but she would try her hardest to magically fix them. She did!! I can't thank her enough! read more

Costco Wholesale - Broken Tom fords - Wholesale Stores Near Me - Burbank, California

The Costco interior is great, but it is always an effort to find a parking spot. I think in the future they might need to put in a parking garage here. The place inside is clean, the cashiers are also nice. They have a great variety of foods and goods at great prices. I like that they sell organic produce. The cashiers work hard and they are fast too. I get gas here too. Although the lines are longer since the gasoline prices went up, I don't mind. Just plan to wait 10-20 minutes to save a few dollars if it's worth it to you. It's also hit or miss with the employees out there. They have all been very nice, whenever I've interacted with them. This morning I was really surprised when one of them (short man with brown hair) made a comment about a woman in a van, implying that she was a bad driver. She was just stopped for a while talking to someone. No one was behind her waiting. I guess some of those employees have nothing better to do out there. read more

Definitely bigger Costco warehouse here with large inventory catering to Korean and Jewish communities in Burbank, you know that when you see fresh whole octopus and smoked whole fish at the seafood area plus a whole lot more stuffs, so count me in since I don't get to find any of those items in my local Costco, I bought pretty much everything I didn't have a chance to buy, I think the downsizes of this warehouse is the demands too high, while the supplies couldn't get to them fast enough, that explained about a lot of empty shelves included the rotisserie chicken, also a lot of things were on sales here, people are just get in and buy buy buy. If you're like me, and try to get away from evening traffic of Burbank, come in here and shop :) read more

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Second time coming to this Costco. I have gone to one in Marina and the one in Pacoima before. Since the one in Marina del Rey is now too far for me, I have tried this one and the Pacoima Costco. I prefer this one than the one in Pacoima because it seems more efficient when checking out. I also prefer the food court outside and not inside like the Pacoima Costco. read more

This store has everything you could possibly want and it has samples of food that you can try to see if you wanna buy. I have a Costco card and I also use their gas. Costco has food, clothes, appliances, furniture. You name it, they have it. read more

Costco is one of my favorite stores. This is the location I've come to many many times in my life. The food court hot dogs are great, sesame seed buns, free condiments, only $1.50 including a drink. One time in the refrigerator room, I couldn't find any green beans sadly, but I found some carrots and broccoli so that made up for it; I like carrots. Anyways, if you want to go to a store with everything you could possibly need whether it be furniture (Ikea is better for that) groceries, clothing, toys, electronics, prescription glasses, medicine, cleaning supplies, gas for your vehicles? Costco is great for all of that if you're stocking up. Costcos are very easy to navigate, and most locations have the same layout, so you'll do fine whether you're in Arizona, or Florida. I love you, Costco Also Costco, please stock up on the green beans. read more

How can you not like Costco? There is something for everyone here and at a great price. Try the Kirkland Irish Whiskey. It's really good. And you can't beat the roast chicken...so delicious. The lines can be long, but they move fast read more

I love coming to this Costco because the parking situation is much better than Alhambra and is a lot less crowded which I like. They always have everything in stock and I love seeing a new rotation of new items. Whoever the purchasing agent is for Costco Corp is doing an amazing job at product selection! read more

A very solid Costco! They have a good selection of staples, not a ton of variety or unique foods but still everything you would expect! The value of Costco is of course beyond any grocery store even for our family of 2. We go primarily for paper products, cleaning products, eggs, butter and cheese! It is nuts, especially on the weekends. Parking is ample but you may have to walk a bit read more

There's not one word I can say that is not kind. They have the best staff always helpful always with a smile and those pumpkin pies are so good thank you Costco Costco for being amazing. read more

After being bounced around from one Costco representative to another, we landed on Ron. Ron in the red Costco vest for which I'm assuming was a manager or supervisor - and if he isn't, he should be made one! Thanks so much Ron for assisting with our couch purchase this past Sunday. You were extra patient and accommodating to us, and we greatly appreciated it! You were awesome! read more

I love this location! It is conveniently located near a walmart and target so you could do a whole grocery trip and get everything you need. The warehouse itself is clean and the workers are mostly nice. My only complaint is that sometimes the workers are not that helpful when you ask where an item is located , and instead they send you to an isle they think the item is on ,so you have to find someone else to help since they always move the items. Pictured is my favorite item from costco. read more

Costco Wholesale - Wholesale Stores Near Me - Burbank, California

Asked an employee if they had any more Kirkland toilet paper and he said no that they were out of stock and on the way out , the storage door was open only to see they had a full stock of it. Lazy employees !!! Went on 4/7/25 at 7:00 pm read more

Costco Wholesale - Items that employees claimed they were out of stock. - Wholesale Stores Near Me - Burbank, California

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Onions for hot dogs are FINALLY back! (Still waiting for the day that Supreme pizzas come back) Sadly, they had just run out right before my purchase. Four stars because of how crowded it is. I usually come on weekday evenings to avoid the crowds. I have also tried coming weekend mornings as soon as they open, and I feel like weekday evenings are a little less crowded. read more

Costco Wholesale - Menu for the food court - Wholesale Stores Near Me - Burbank, California

NOW before you leave Costco know this: Their membership policy got crazy strict! YOU NEED A COSTCO MEMBERSHIP to PAY for merchandise here or be prepared to hold up the lines... or humiliated depending on your ego. Meaning if you are paying for groceries for "someone else" who has a membership like a family member or spouse - YOU must also have a Costco card or they will deny payment at the register. Not fun. Just buy a membership! (If you don't want to buy a membership and if you are paying for someone then give them CASH before they get to the register). Also, In terms of payment it is : CASH/Debit or VISA - only. (NO Mastercard or AMEX!!!). Most people are not made aware of their new policy updates so these instances can hold up the lines. It is what it is. Costco I still like you. read more

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I HATE the fact that I have to say this about a place I like so much. I was helping my mom out to buy some groceries because her knee is injured. My experiences are fine. I do wanna but today I was at checkout while my mom was sitting right at the end of the cash registers on a bench. The cashier named IRMA/ RMA/ MA scanned my mom's membership and noticed it wasn't me so I had to point out right at the end of the register with her sitting down and I let her know that I am also using her bank card as per Costco rules. She continues on a rant saying that I shouldn't be doing that and that there is a rule in California restricting this. I had to let her know that I know about the road, but it was fine because it was her bank paying per transaction. And again, she wouldn't stop telling me that I did something. I asked for her name and went towards the managers as I'm waiting for one I see her at the register with a new lady talking about and clearly pointing at me. I didn't like the way she took it so I did way back at her implying I knew she was talking about me. I work in customer service and I know how hard it is some days but at the same time I let the manager know that she is the last person gets me and for me, she left a sour taste in my mouth. My mother says that's not the first interaction with that woman but it is my first encounter. I definitely think the customer service in the registers area definitely needs improving on and maybe even some supervision. Because I hate that that happened to me ONCE and to my mother MORE THAN ONCE. This shouldn't happen if the rules are being followed. I get it rules are rules but if we are following them clear as day why is that still an issue with her/them ?? read more

I used to have a well-oiled system for shopping at Costco. It was the go-to place for saving money, especially if you were careful with perishables and knew your way around their unbeatable produce and low-priced brands. However, my recent experiences have been disheartening and concerning on multiple fronts. Let me start with the food quality. Tyson Breaded Chicken Nuggets, which I thought was a reliable choice, turned out to be a health hazard. How could I think it was a reliable choice, given Tyson's history with over 29 recalls? After consuming them, I suffered severe food poisoning that landed me in the emergency room. This incident speaks to broader issues of quality control and safety that Costco should be addressing more seriously. What's more alarming is the lack of responsiveness when I reported this issue to Costco. My incident report seems to have been lost or disregarded entirely, which is deeply troubling. Beyond food safety, the overall shopping environment has deteriorated significantly. What was once an organized and efficient store has become chaotic. I've had my foot run over by careless shoppers multiple times, and the general atmosphere is stressful, with rudeness and aggression becoming far too common. Combine this with prices that have inexplicably doubled or tripled in some cases, and it's hard not to feel let down. I understand economic factors might be at play here, but as a consumer, I expect more from a company like Costco. The variety of products has also taken a hit, often leaving me with only one option for items I used to have a selection of. For example, there's no longer a vegetarian pizza option; instead of the regular crust, there's only a cauliflower crust available, which limits choices for those who prefer traditional options. This trend, coupled with the apparent decline in customer care, makes me question whether Costco still values its customers as much as it once did. In conclusion, my trust in Costco has been severely shaken. It's no longer just about finding the best deals; it's about feeling safe and valued as a customer. I've saved the tainted food in case it needs to be examined further, but what's truly needed is a reassessment of Costco's priorities and a commitment to restoring the trust and satisfaction of their loyal shoppers. Migdia S. Skarsgård Chinea. Ciboney Productions. read more

1 1/2 minujte read: I've been a COSTCO Customer for years now. I upgraded to EXECUTIVE but can't figure out why. If you know little to nothing about COSTCO it's because you are not a member. They have a whole warehouse of offers. On some items, You must choose 3 in order to buy it. As an Enterprise, COSTCO is very successful, but they are not perfect. Selected locations have gasoline available. Lastly, the majority of their Employees act professionally, but AT TIMES you can (and I have) encountered JERKS. iN CONCLUISION: COSTCO will continue to be prosperous no matter what I say. read more

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What happened to this Cost Co? Is there new management? It's gone down hill so fast! First they got scanning machines that make you feel like it's COVID again, long lines to get in, a woman yelling at everyone "two lines" like we're in prison or something. Nightmare to even get into the store. No tape near the coffee grinder. I'm all for saving money but that tape helps keep our bags from spilling open in the car. That tape is important! One person checking receipts at the door! I mean a line a mile long to get out of the store and this is at 10:15am - right after opening - when things should be going smoothly. That's the reason we show up so early in the morning but geesh! Management is really dropping the ball here! The one and only good thing about my experience today, and I've never complained before, is the wonderful Rene at the door greeting us with a smile. He's the best. I hope they don't replace him wit these stupid stinkin' horrible machines! read more

Without a doubt the worst Costco warehouse in all of Los Angeles. Parking is a nightmare, the gas line is 30 mins long on a good day and they have rude employees. Just today I showed up to pickup my contacts ordered and paid 2 weeks ago and they "forgot to order them" not even an apology! Mind you I need these to see!!!! Then same day, the receipt checker stops us on the way out longer than everybody else and check items one by one. The cart had a bunch of water... I will drive away to a different warehouse just to not deal with the incompetency of this staff. 0/5 stars for this location. read more

The girls were very nice here I think one that's called Lilibeth and my cashier she knows there was an item that we wanted so badly and they went above and beyond to get it for us and sold it truly happy truly one of my best experience at this Costco and any other Costco ever gone to. I'll Costco's are great but this one is the best read more

Costco Wholesale - It's a pretty decent size Costco - Wholesale Stores Near Me - Burbank, California

Had a prescription called in not once, but two times, between 9-10am! I arrived at 4:00pm to a rude drop off clerk who had no record of the prescription, then had to have a manager listen to all the unheard voicemail messages! Manager confirmed but her excuse was they have been busy and I need to wait 10-15 minutes with no apologies! Not customer service friendly at all!!! read more

This used to be my happy place but it has turned into shopping hell. They've crowded the aisles so close that you can't get by each other and closed down so many checkout lanes that you stand in incredibly long aisle blocking lines. This place has really gone downhill!! read more

THE ABSOLUTE BEST PLACE TO GET PRESCRIPTIONS! Even without insurance, you can get great prices. Years ago, when I had graduated college & had no job, and was uninsured, I was able to get my prescription for $30! And the same medication was going to be about. $200 at CVS & Walgreens! The staff is friendly, professional, fast & very informative. I have now been getting prescriptions here for at least 13 years. I recommend this to EVERYONE & you do NOT have to be a Costco member to go here. read more

We love buying our groceries at Costco Burbank. But some employee's here are racist. They don't like asian with brown skin. I always get an attitude with this person at the exit area who checked the receipt. His name is Miguel, he is not friendly . He is racist to asian. And also this afternoon when we are checking out our groceries, this guy at the cashier was so rude and asking us to flip all the groceries so it's showing the barcodes so he can scan fast. is that a new members costco policy? Where's the customer satisfaction here? Costco yearly membership is expensive and this is what you get from this employee. I hope the manager of Costco burbank will see my bad review. Please train your employees with good manners and high customer service. Please look at Trader Joes employees, They are all helpful and friendly. Always smile at you and will take care of all your groceries. If I ask for help they go above and beyond, at Costco Burbank if you asked them, they seem annoyed at you. read more

The gas station here is tricky to access since you have to find the entrance from the side street. There weren't any signs directing to where it is; upon entering the Costco parking lot. The street entrance is just right after a busy traffic intersection on Burbank Blvd so the cars lining up here create a major traffic jam. Unfortunately, they didn't have any Sodastream in stock for me to purchase. Instead they directed me to another Costco or purchase online. I guess not all Costcos carry it in store. read more

We went to the food court. This location runs their line very well. We only waited about 3mins for our large order for 5 people, including dessert. The churros were ok, they were a little too hard, but everything else was made super well. I didn't like that the sales tax here is 10.25%.... read more

The traffic is the only reason this Burbank location isn't my primary Costco. In comparison to Costco Los Feliz (aka ugly step-sisiter)I choose this location hands down for excellent service, kinder people and well organized and fully stocked store! This store is a prime example of how an efficient Costco should be run. Knocked off one star for the parking lot, but honestly which Costco doesn't experience parking issues? read more