My first beer, a stout on tap, showed up with an inch of foam and a 1/2 inch below the rim of the glass. My burger was average, and another member of our party got wings with celery that looked like it came from the garbage. I WILL NOT be coming back again. By the way, they finally replaced the disgusting inedible celery, then they charged them 50 cents for it. AVOID this place like the plague. read more

Yikes! I've been here many times but this is the first visit in months due to Covid. We ordered some apps, and one of them was so bad I had to complain. The wings are awful! They were basically bones with batter on them, and as tiny as can be. The waitress did nothing, so we asked for a manager. This guy who looked like he just rolled out of bed shows up and proceeds to say "that's what corporate gives us". Then he offered to throw them away (with no apology or refund). Look, I rarely ever complain but come on, we can't afford to go out because of recent pay cuts and to be treated like this? Shame on you. And I did not punish the waitress as it's not her fault, she got a good tip. So disappointed. read more

We waited for twenty minutes on a Thursday night at 9 PM and no server even attempted to take our drink order. This happened the other time we tried to eat here as well. We decided to give them a second chance and that was a mistake. read more

Boneless wings and fried pickles were EXTREMELY salty. Couldn't eat them. Lots of people smoking on the patio. The server worked hard and checked in with us a bunch, she did great. It wasn't her fault the food took a long time in the kitchen. This is a great place to go if you want to hang out and drink a few beers and smoke. For the rest of us who don't smoke and would like to get a good meal, go somewhere else. read more

From where I was sitting I witnessed: There was an employee who stopped in for her last paycheck which she expressed how many times shed tried to retrieve it. Two managers sat around gossiping and made her wait upwards of my whole time there about an hour before one of them made the 30 second journey to an office to get said check. Who treats employees this way? In front of customers? Yuk. Seriously. Yuk. read more

Had the calamari and brisket sandwich and open face chicken. First we were told to sit anywhere and after 10 minutes of no service I went and got menus for us. Finally got someome and ordered. Calamari and tator tots were super greasy and over cooked yet cold. So I think their oil was old and at wrong temp. Brisket sandwich had no flavor and bun was super soggy. Lemonade was watered down. Open faced chicken sandwich was bland and had awful texture. The potatoes with it were big chunks of undercooked potatoes. It was awful and we won't be back. read more

Seriously understaffed on a Sunday at dinner. Brought to unclean table to wait for it to be bussed after being moved from bar because we were told service was limited due to staffing. What? Place is unclean, floor had garbage, table had a chip on it and no one can be bothered to pick it up. Holy cow. Just informed short staffed in kitchen and to expect a wait for my burger. Waited thirty minutes and cashed out. General manager picked up the two drinks we had, left tip for obviously very new server. Will try again in several months. read more

Cowboy Jack's - Garbage on floor - Sports Bars Near Me - New Brighton, Minnesota

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Hostess was incredibly rude and intolerant of our request. Left our drinks on her hostess stand and walked out. Walked out and won't ever go back. read more

We ordered take out yesterday afternoon. Ready in 15 minutes and food was still warm when we got home. I had the turkey burger which is made from ground white turkey. My husband had a Mushroom Swiss burger. Both were delicious. Happy they offer take out read more

Worst place to go. They don't have any courtesy. Customer service is less than zero. I give one star because they don't have zero. Even I wanted to give them negative rating. We filed complaints against them at New Brighton police department and will file another complaint with attorney general. The manager (Asian guy) and door keeper ( bald headed) is biased. I hope this place gets shut down ASAP. The door keeper was threatening us saying that he would shoot us and will put a bullet in my friend's head and also told us that he will beat us up and send to hospital. Please reconsider before going there. Your life will be unsafe. read more

On a busy Sunday night, I expected a 30-40 minute wait to be seated. What I didn't expect, and what nobody should ever have to expect, was for the eight of us to wait another half hour after being seated at our table with NOT A WORD from a server or anyone else! After waiting 20 minutes, we mentioned to the hostess that we hadn't heard from anyone yet, and she promised to speak to our server. Another 10 minutes dragged by, and still nothing! We almost went and just grabbed water for ourselves from behind the bar... We asked the hostess again what was going on, and she said that both she and the manager had "spoken to the server," but weren't sure what was going on. After another few minutes, we decided not to waste the rest of our night and left for a restaurant that actually wanted to serve us. I have had very long waits at restaurants before, but I have NEVER been completely ignored for over half an hour! How about spending 15 seconds introducing yourself and apologizing for the wait? Or having another server bring us some water? Honestly the worst service I have ever experienced at a restaurant, and I will never be going back in my life. read more

We had never been to Cowboy Jacks and we were looking forward to giving it a try. We arrived and were seated on the patio at a dirty table right away. It took a few minutes for the waitress to take our drink order and she brought those back pretty fast. We ordered an appetizer but it took forever for her to come back to take the rest of the food order. We had to flag down another waitress to go get our waitress so we could order! The appetizer came out and we were warned that they've had complaints about it tasting like metal so we should let her know if it tastes funny. The food took forever to arrive. In fact the table next to us ordered after us but got their food before we did. The food was mediocre at best. It took forever for us to get our requested "to go" boxes because she "had to go to another part of the restaurant to get small boxes." Sadly we were never asked if we wanted dessert because we would have liked to try the mini donuts and truffle but by the end of this experience we were just done and we wanted to leave. Keep in mind they were not busy at all and We got the impression nobody really cares about their job. read more

Just left CJ. Will not be going back. Walked in and sat in the bar area and waited for 10 minutes. Three waitresses walked by before one told us to check in with the hostess next time for faster service. Seriously? FYI it was pretty empty there. read more

As of today, 12-8-16, I've still yet to hear back from the owner who offered to remedy the situation. Haven't been back since. The poor follow-through does not surprise me. read more

Very good food for the value. Great wait staff. Outdoor bar is great to be on at night.

This place sucks! Our server appeared angry, demanding & repeatedly interrupting conversation. Sort of yelling at us customers. Management is indifferent. Loud noise pumps out til 2:00 am. Disrupts the residential neighborhood across the street. I'll never go there again. read more

Was here few Saturday's ago for my brothers birthday, arrived about 8pm, the place was crowded. We went straight to the bar area and over heard folks been waiting for over an hour to be seated. Overall look inside looks like any other cowboy jacks, workers were very friendly, drinks were cheap, they have good daily deals, I recall reading $3 chicken ramen on Tuesdays. Will have to come back and try that. The calamari is extremely salty. Other than that, we had some other typical appetizers which were not bad, and by this time, they were half off! read more

The service has been awful since the place opened. We thought it was just opening day kinks that needed to be worked out but it's not. The last time we were there, which was just a couple days ago, we sat at the bar. The bartender noticed us, was busy in her section and told another bartender to come help us. That bartender looked at us and did literally nothing. We sat for a minute longer continuing to be ignored. We left without being served and went to Adagio's. And wouldn't you know the minute we walked in we were served immediately. It's not a difficult concept but for Cowboy Jacks it seems to be. We thought this bar would be great especially being a mile away but if this is what to expect moving forward....bring back New Brighton Bar and Grill. read more

I should have read other reviews before going. I have tried the restaurant a couple of times. The food has never been good. My son eats anything and would not eat the wings. The service has been horrible each time. The waitresses disappear for long periods of time. Consistently way below average. read more

the mashed potatoes were dry the steak was well sewn at the temperature the wings dressing was weird.

This place is a 5 within its class. An urban cowboy theme that is consistent through the the chain of locations. I've had excellent and personable service at every location I've visited. I particularly like their patios...yes, even in winter. Comfort food is plentiful and reasonably priced. Check out one of their special events. I particularly like the 1/2 lb burger for $2 on Wednesday evenings. read more

We arrived at 6PM. The only seating available without waiting was at the bar, a high top or on the patio. We chose the high top. Sitting outside would have been nice but neither of us like cigarette/cigar/pipe smoke wafting over us. That being said, since it was a lovely MN spring evening, one of the large garage door style roll-up windows behind the bar was open. A table of six was just outside that window allowing smoke to roll into the dining room. That is a HUGE flaw in their design! Does this violate the clean indoor air act? For us, it was obnoxious to be exposed to smoke from the outdoor patio. When that table cleared out, there was no discernible smoke polluting our experience. Okay! Food: I ordered the tib eye, medium rare...and that is exactly what I got! Quite unusual to get my steak done just right at a neighborhood bar and grill. Flavor was good. Delicate char and good beefy flavor. Hubby ordered the half rack of BBQ beef ribs. (There's enough meat left for the two of us to share tonight!) Those ribs were very good. The veggie side was jukienned strips of carrot and jicama sauteed with French green beans with butter. Very good, cooked just right! Our server was pleasant and efficient. Attentive enough without being intrusive. We each had pre-dinner margaritas which were good but I think overpriced at $12 plus an up charge of $6 for my Hornitas Tequila. I'll stick with their rail tequila next time because with the sweetness of the mix, it was impossible to detect any flavor difference. Hubby had the Summit oatmeal stout. Our total for the evening was $78 not including tip. We plan to check out their breakfast and Bloody Bar this Sunday. read more

Seriously love this spot but jeez the bartenders must hate their job. No smile, no professionalism, and no pretending that they even care. I've come to this location many times and always the same crappy service. Monday night bartender is the only one who actually cares about her guests. read more

Terrible wait staff...Horrible food. The waitress didn't even give me back the correct amount of money. She also wouldn't give us the time of day even though we weren't rowdy or drinking at all... I ordered a medium burger, and I received a charred piece of Built Right that passes for a burger... Don't go here. read more

The 9$ drink it took 15 minutes to finally recieve will arrive in a small plastic cup.

Great spot to go. Great daily deals especially before 6 and after 10! Gotta love the patio on a nice summer night!

Really cool remodeling, however the most dreadful service I have ever had. Food was good, but to sit at a table 45 minutes without service, then the waitress comes with a chip on their shoulder? read more

Great bar, bartenders are really knowledgeable. Bison burger was done to perfection! Everyone was really nice and very accommodating.

Worst. Service. Ever. Wish I could give zero stars. Went on a Thursday evening, had a new server (said it was her first day), and it was clear she needed more training. I could get into specifics...30 minutes for drinks, food orders not taken, drinks not refilled, ignoring requests, responding rudely to every member of our party (including our kids)...I could go on. We spoke to a manager who made zero effort to hold her server or the restaurant accountable. I really like the atmosphere and we've had good food here before, but sadly we will never, ever be back. read more

Food is average, great environment. Service is less than average. Staff/waitresses, cute,,,,,,,yes! Cute waitresses, but that's it. It's obvious that the restaurant hire these waitresses for their looks and not their skills. A couple of waitresses are very good, too bad the rest of the staff is not.p read more

Wow! Great remodeling job! The hamburger was great; the service not so much. I think it was just our server, as the other sections seemed to be moving right along. Our server was either overwhelmed by the number of tables she had, was inexperienced or just didn't care about providing good service. We were there for 40-45 minutes before we received our food because it took her so long to bring our water and then to come back and take our order. We'll definitely be back, but will steer clear of that server. read more

Long wait for a table on a Wednesday evening. Then it wasn't what we had asked for. Wait again. Then wait for server to come to table. Then long wait for food. Then only one meal came out and they had to go search for our other meal. Husband liked his meatloaf. My Reuben sandwich was really so-so. 2 hour meal, for a sandwich and meatloaf. Oh, my. Who needs this? Busy now when it's new, but will people keep coming back? read more

We found the New Brighton location by chance, and glad we did! Beautiful night on the patio enjoying drinks and apps.

I love how they re-did this bar! Super cool outside Area with a fireplace! Great specials and happy hour specials! Our waitress was Great .. Michelle very friendly and nice and attentive! We will be back Soon! read more

The place was almost empty. The hostess seated us at our table and said someone would be right with us. Sat there for 10 minutes and no waitress. Very frustrating when we could see all of the waitresses standing behind the bar looking out the window watching it rain. We set our menus on the table and walked out. read more

I have been to the New Brighton Cowboy Jack's five times. I try to give the service the benefit of the doubt. Each time the service gets worse. Never seen such attitude from the servers in my life! So unprofessional and rude of people in he service industry. You complain and nothing gets done about poor customer service! Hopefully customer service training will get done at the New Brighton store! Til then they have lost a customer! read more

The bartenders act as if the patrons are getting in the way of their modeling career by being so bold as to "order drinks". Looking to drink your adult beverages out of plastic cups? Then you have found your spot. Do you crave poor food that is prepared with absolute indifference? Saddle up partner. Perhaps you enjoy having to order duplicate credit cards on a regular basis as they keep your card behind the bar even if you are just there to order food. Although that last move may be quasi brilliant on their part because after the overall experience even the Dalai Lama would be tempted to dine and dash. Do yourself a favor and just go dumpster diving instead of this place both the experience and the quality will be superior. read more

Poor service pricing as if you in downtown. Okay atmosphere. Decent people watching. Mechanical bull is fun to watch. Food is just okay.

This place is definitely Horrible...If I could give them No stars I would these people are very rude and Racist if your a Minority stay clear of this place. I visited this location while visiting in town and the waitress was very rude and Unprofessional. The Manager did not address any concerns and the Owner was supposed to also come up and speak with myself and party Never happened. I will also be notifying the BBB on this business They definitely need to be CLOSED down.... I will never come back and will refer Any one to this place. I will definitely continue to notify Health inspector on cleanliness and food that was not good. To have this place closed....This place was a mess read more

First time I've ever taken time to write a bad review! Seated quickly and served quickly. I ordered the tator tot hot dish and my wife ordered a steak. I took the first bite and it tasted like someone dumped in a lb of salt, I took another bite from a different area and was the same. I couldn't eat another bite. I told the waitress I couldn't eat it, it was just too salty. Her reply " ok I'll tell the cook"... my wife's steak was not much better but edible. So thinking I'd give it another chance we went back again a week later since it's right down the road. Let me tell you the food is just horrible, it was not a bad day for the cook it's a bad everyday! They need to fire whoever is cooking back there. My wife was so happy you guys opened up there....the disappointment.... read more