I have not been so poorly treated in a store in a long time if ever. I went in to return the WIFI extension pods (that DO NOT WORK) and I got attitude. First, Brandon took a few minutes looking up my account (keep in mind there was only 1 customer in the store with 4-5 worker). Then he say "you can't return these, you own them"...he even asked his buddy behind and the guy said "yip, you own them after 30 days"...I told them I have the UPS receipt that shows 25 days...then they gave me more attitude and said ok- "here's your receipt" ...very poor service from those guys...horrible management! read more

Horrible experience today. I cancelled my cable and went in to return the equipment and swap out my modem for a working one for internet access. In the process, Hector managed to delete my entire account - lose my phone number of 10 years (which I had to find out about when I went to use the phone), and put me on some new plan that costs double! It will take me a bit longer, but getting rid of them very soon, altogether. Save yourself the hassle-find an alternative resource. read more

stay away from cox signed up and they said it would cost me $102 per month for cable and internet out the door!!!!! my bill is $147 every month!!!!!!! stay away!!! this month just got double charged. they can't reverse payment. told them i want to cancel service and they said i'll be charged a partial payment. this is day 1 of billing cycle!!!!! stay away from this horrible company!!! trust me!! read more

Cox Service REALLY SUCKS!!! If you have any other providers in your area, use them!!! Because Cox monopolies most areas their service is horrible beyond words can describe. One department to next to next, nothing resolved. Can AT&T or previously Warner please come take over South OC read more

Cox store is terrible. The manager just got in a physical altercation with a customer. The line is more than 10 people long and everyone is wondering how thongs could be so unprofessional. Man I hate cox service already and I dont even have my internet working yet. read more

Not sure if this the right Cox Communications place to review my service with Alberto nava 76760 because I live in Lake Forest but want to say he was polite and fantastic! My appointment was scheduled for 1-3:00 and he called at 12:35 to say he was on his way and arriving about 20 minutes. He was very nice, considerate of my time, and very helpful to answer all questions. He never was in a hurry to leave and took the time to get the job done! Thank you Mr. Nova, you're awesome!! read more

Cox as a service overall is decent but the customer service hotline is horrible. Going into this specific branch though has helped me to maintain happy with the service. They do a pretty good job here at this store. read more

Cox has the worst customer service ever and scammed us charging for equipment we never ever received. They have a monopoly in South OC and all one can do is cancel service. read more

Worst internet service provider ever. Raised monthly internet service fees $25 a month with no notice at all (I caught it after auto billing went through). Left a tag on my door today giving me 1 day notice that my service will be out for 12 full hours- on a business day and at the same time that I (and many people) are working remotely. Reached out to customer service about both, who claims they sent text and email notices of the price increase and mail and email notices of the outage... Really?!? So, text, emails, and physical mail all magically didn't appear? Likely story. And no resolution whatsoever. On the upside, I found the new charges now only because I had to log in to contact support and the outage revealed that COX has also covertly enabled the ability of any stranger with a COX ID to use your home WIFI. This setting was absolutely not made clear a year ago when I established service and I would never have allowed it. You can disable it in your profile/privacy settings but try searching for COX hotspots and you'll see all the home WIFIs that people don't know are feeding a signal to anyone who logs in. COX marketing of this as permitting you to allow visitors to your home to use your WIFI without sharing your password completely falls apart when they then tell you to look up and attach to any hotspot when your service is down during this upcoming outage. It is unbelievable that they leverage your WIFI in this way without express permission and makes the mystery data overage notices I've received all the more suspect. Changing services as soon as possible! You suck COX. read more

Friendly and helpful service. I was there just to swap out a remote. It is a very busy store, so expect to wait after putting your name in. They do have a screen to see where you are at in the queue. I was helped in about 10 minutes. The remote was in my hand, within seconds he had a new remote for me. I had a couple of questions about setting it up. He told me once I get home and pull the battery protector out, on screen directions would walk me through the process. It did, all set. Pretty painless experience. read more

I think YELP should start providing negative stars!!!!!! Because Cox doesn't even deserve one star!!! They have the worst customer service ever!!!! I have been a loyal customer for 11 years you think that would count for something. NOPE!!!!! So I have decided to close the account, not only that have I been trying to close the account for the last 3 weeks but I can't do it??!! Wait........ and not only that, I have been charged a full month when I don't even have the cable box!!!!!!! I had so far 5 phone calls averaging 30 min a call, I had 2 visits to their store in Lake Forest, where I returned the equipment as told by their representative (3 weeks ago) on the phone who also told me the account was closed. (NOT!) The lady at the Lake Forest took my equipment and told me the account is now closed, yet I am being billed with no equipment and with two separate Cox representative telling me they closed the account. (NOT!) So now its 3 weeks later after my last visit to the store and I haven't been able to close the account or find out what is going on, and their agents on the phone don't know which department I should be talking to and they keep bouncing me from one department to another. Billing department, collection department......etc. They have no records of me calling, when every time they say we keep notes and here in our notes it shows you called on this date regarding such and such and on such and such date.......you can forget about that. ADVISE: Take your own notes and make sure you write down the person's name you spoke to and the date!!!! Bottom line, Cox provides horrible service and even more horrible customer service as apparently their representative either on the phone or at the store know NOTHING!!!! THINK 10 TIMES BEFORE YOU EVER SIGN UP WITH COX!!!!!!!!!!!!!!!!!!!!!! read more

Since purchasing my fancy, new, flat screen HDTV a couple months ago, I needed to upgrade my cable service to include HD. After calling Cox, they agreed to update my service to include HD (first 6 months free) and they were going to send out my new HD box. I received my HD box a couple days later via FedEx and it was easy enough to install and update my service myself. Only downside -- the fact that Cox sent me TWO HD boxes! Say what?! Ok, it took me a few months to save up enough money to buy ONE new TV, you think I have enough money to buy two?! Anyway, I kept the other HD box in the shipping box, stuck it in the garage and forgot about it until I got a $7.99 charge on my next months cable bill. Ok, first 6 months were free they said, why is there a charge?! After calling Cox, they informed me that only ONE box would be free and they are charging me for box two. I said I didn't need it....so they informed me to return it at the Cox Solutions store off El Toro and they wouldn't charge me for it anymore. Went in today at lunchtime to return said box since I work a couple blocks away. There was one person in front of me, so I had a bit of a wait. No problem since I got to look at all their phones they sell along with some fancy new techie stuff they had going on in the store. About 5 minutes later, they called my name. I told the employee what was going on and he took back the box no problem. Total, I was in and out of the store in 10 minutes. Quick and painless with no more monthly charges for me. Why the 3 stars than? Despite the quick and painless return and friendly staff, I was annoyed that they sent me two boxes instead of just one I requested. I had to waste 20 minutes of my lunch just to return it (took 5 minutes to drive there and back to work). Overall, average experience! Cheers! read more

I have had Cox Cable for years. Because it's what is available in my area. Every single time we have to have a tech come out, we end up in the store exchanging equipment that the Flintstones used, for the latest and greatest. They make you work for the good stuff. I just moved and had my service switched, nothing worked right, so I brought in my DVR to exchange it for a brand new one. Turns out, they got all new now, no more giant, annoying blue LED on a black box from the 90s. My household leapt into 2010 last night with a DVR that works as smooth.... kidding, we had to reset it within 15 minutes, but it works with the voice remote and doesn't skip or mute the volume randomly like Old Fogey did for the last 6 weeks. Do I sound bitter? First world probs, but I like to actually watch the tv I pay for. Store gets four stars because they always exchange with no problems. They don't make it impossible like the phone or install techs want you to think. There's no secret handshake to getting better equipment. You just need to bring your old crap in. Get your new stuff! Join me in the near past! read more

I had a service call to my residence on April 9, 2020. The technician was very nice and knowledgeable however, the details he gave me were only 50% complete I just discovered based on my call to Cox today, 4-15-2020, AFTER I had already filled out my Cox survey. On April 9, I was told by the technician that the problem we were experiencing with intermittent dropouts on our internet service was due to a "failed tap at the street" that he could not repair and that Cox would call me within 48hrs to let me know when they would return to repair the tap "at the street" which was estimated to be within 3 to 5 business days. I heard nothing from Cox and finally called them today, 4-15-2020, approximately 9 AM PAcific Time and was told the problem was NOT just with the tap at the street but could also be a problem inside my home and that it won't be serviced until AFTER the Corona virus issue was resolved because service personnel cannot come into my home due to covid-19. This basically means we would be without reliable internet service INDEFINITELY!! When working from requires internet service this presents a huge problem for me and my wife... to say the least! Since I had already filled out my Cox survey giving a positive experience I come to find out I was not told the whole story... you can imagine how I am reacting now? This was not the kind of service I expected to receive from Cox. Sincerely, Mike S. read more

The best Cox Solutions Store in Orange County. Located conveniently off the 5 freeway at El Toro & Arbor Way next to great lunch spots like Boneheads, Corner Bakery, and Daphne's. Also Yogurtland and Peets! :) Staff is friendly and helpful... much nicer than talking over the phone about my services. read more

So I went into the store for Internet service and walked out with everything... just like our wives do when they go shopping :) I was just interested in internet because my ATT service is way too slow. After talking with one of the Sales Reps there I realized that I could save $50 for the first couple months with a promotion and then still save about $15 after the promotion expires! The gentleman was very clear and patient with me as I made my decision. The Store is really nice too! I had to wait for 10 minutes but I got to sit and watch TV on their 55" inch LED TV... wish I had one. All in all The Staff is friendly and the Store is welcoming. read more

The lady I spoke with was rude and not helpful at all. I wouldn't recommend this location.

Super friendly and and explained everything on hue to install a new modem. Works perfectly.

A very nice and friendly solution store. Mauricio helped me a lot by going beyond his job duty and solving my problem Thank you Mauricio read more

Tried to rip off my 84 year old mom who only requested TV Starter at her retirement apartment in Laguna Woods. This review is about Cox over the phone, this Cox Store, and a Cox technician. I give 3 stars to the Cox Over the Phone people who realized my 84 year old mom was being charged for a service not being delivered nor requested. I give negative 5 stars to the Cox technician who delivered a internet modem to my mom only to leave it plastic wrapped in her apartment of which Cox bills her $200 for a device never hooked up nor needed. I give one star to the Cox Store who acted indifferent to Cox stealing from a 84 year old lady who is being billed for a device and service she never signed up for. read more

So this rating is not for the internet service itself but for one of the representatives at the store - Jon was extremely helpful and nice! He helped us get our internet activated the same night. If you have to go in the store see Jon!! read more

Got here BEFORE it closed to drop off an extra router cox sent but had to wait outside until after they closed (2:05pm) due to covid I guess, at which point they said to leave because they closed at 2. WTF. I went out of my way to return a router they mistakenly sent only to be rudely waived off by the employee. read more

Worst experience. Every time I have to walk into store, they are grossly understaffed. They need a payment only kiosk! For what they charge "us" every month, they can afford a full team from opening through lunch hours and an automated kiosk to take payments. Would never recommend Cox to anyone. Who ever runs or manages this store shod be ashamed of themselves! read more

Never very helpful.....always something going wrong with their product...but you know that by now if you are a Cox subscriber.

I've never dealt with the store representatives in this location other than picking up and dropping off equipments but this review is for Cox as a company in general.Cox is horrible! I've been with them for 16 years. The very first tech back in the early 2000's installed faulty cable wires in my condo for WiFi. My internet never reached its full capacity because of it. Each time I would call, the tech would tell me that it was my modem. So, I kept upgrading. Little did I know, it has nothing to do with the modem. I just found this out 2 days ago when another tech came out to test all my cable wires because I was livid with all the charges and the internet would still not reach full capacity. He told me that it was the cable wires all along and not the modem. Before this, they would refuse to send a tech unless it was for installing services. When the previous techs arrived at my place for installation they would not test the cable wires. They were in and out in 10 minutes. They would not check if the WiFi would work in all corners of my home. Because of the constant upgrade (most recent upgrade was 2 wks ago, it was panoramic modem that did work again) my internet bill went up to $172 not including TV and home life. With a discount it's $195 (whoppe...that's some discount) This is how they bait you. I was on the phone with them for 2 days to remove my services. I have been paying between $120-$180 for partial internet for 16 years. Instead of trying to trouble shoot, they will upsell you an extender for $75 or something else when it's their fault. I'm so over this company. They do not care for anybody. Their customer retention department is such a joke. On Tuesday, with the recent modem and internet upgrade my internet still went out. Leaving me out with no solution on how my children can do distance learning the next day. The earliest time they sent a tech to my place was between 1-3. With all fairness, the tech was transparent to me about the faulty wires. After speaking to 3 reps, 2 supervisors, and 2 days on the phone, they finally agreed to give me a discount. If you can stay away from this company, please do. It will save you a heartache in a long run. read more

I have had great service from Cox Cable. They give me what they promise, and more so at times. I have always had great service from a professional being on their customer service phone lines. I have yet to be disappointed with regards to technical support or live phone service. I am a fan of Cox and always will be their number one fan. Always professional and can-do attitudes from their employees. If there's ever an issue staff is always able and willing to clear things up. Thank you for your excellent model of service! read more

This review is not for the store, but to Cox residential service in general. Mostly it fills like this company only interested in your money and don't care about customers. Lately (I think since AT&T appeared in the area) they started to have competitive (lower price then before) plans, but they continue to charge current customers higher price. They'll keep charging you more then their most expensive plan for less bandwidth, then you'll have with their current lowest bandwidth plan. They occasionally have no service during night hours (you would not be notified in advance). They can easily disconnect you for late payment and charge you extra $30-50 to reconnect. (Happened to us during COVID, who cares that even mortgage companies were trying to help people at that time) You need to have luck when asking for tech, as you can get good or bad one. You'll end up calling about same issue 2-3 times, until you'll have luck to get one of skillful techs. read more

They don't know what they are doing there. I went in to return some of the boxes from empty rooms and they turn of the cable completely for all other rooms. I had to call them after I went to fix the problem read more

First of all I've been a cox customer for over 8 years and I've always said they are better in my opinion than satellite competitors and whether by good fortune or just good staffing I've usually always received excellent customer service from cox. My signal was terrible last while trying to watch tv so I called cox and we realized soon that my cable box which was a few years old was now faulting. I took the box to this location and was greeted with a smiling employee holding the door open for me and quickly replaced my cable box, got home and tv signal is perfect now. Thanks Cox! read more

I thought the staff and Maya who helped me were super friendly. They opened the door for me both on my way in, and on my way out. Only criticism is that after getting home with my new cable boxes, I had to call customer service because they apparently didn't assign them to my account properly. Customer service rep said that happens all the time, so I guess it's worth asking before you leave if everything is assigned to your account. read more

Patrick helped me in 5 min what took me earlier in the day, 3 phone calls and 3 hours and still unresolved. He totally knows what he is doing and customer service was fantastic. Thank you. read more

If I could give Cox negative 10 stars, I would. I hate them. They are rude, disrespectful, and unwillingly to help. I moved from Phoenix to California and I forgot to return my cable box. So I returned it at this store, just as both the Cox representative I talked to on the phone earlier and the specialist in the store said I could. Two weeks later I am still getting calls and emails from Cox saying I have charges on my account because I haven't returned my equipment. I have tried calling the store. The one time someone picked up THEY HUNG UP ON ME. I have never been more shocked and disgusted. This company has AWFUL customer service. read more

This store and COX are horrible. I've been with them for years and have 4 more month under some stupid contract I agreed on and then I'm so gone! There is everything wrong with COX- stay away and do everything possible to go with different provider for internet or TV. Starts with the technician that show up 4 hours late for the appointment to the store rep that is slow, unable to multitask and makes you wait for 45!!!!! minutes to return old box!!!! They have 2 people working at 6pm I guess hanging and wasting time at COX after work is what we all want to do after getting out of work. STAY AWAY!!! read more

I have been STUCK with COX since 2007. If I could fire them I would do it right now! IF ANY other internet provider came up here in Mission Viejo where I live, even if they're $5 more a month I would dump COX in an instant. These IDIOTS do not care about the customers AT ALL! When I started with them in 2007 the monthly was 19.95 for 1 MB, the first year and went to $25.00 there after. But for no reason these extortionists started raising the rates no warning like what seems every 6 months after that. Right now I have only 3mb (cheapest service now), and they just jacked up the rate again to $49.00/mo. No better service, no rhyme or reason, just because they can! The 'service' reps are rude unhelpful, and basically say if you don't like it you can cancel service. WTH??? I have not gotten a 10% raise in the last 6 years, HOW THE HELL do they get away with greater than 110% rate increase? I hope they go out of business then someone else pulls a fiber or something up here when they are gone. BTW I'll dance on their company grave and pee on it! I HATE COX!!!!!! read more

My 5 star rating isn't necessarily for Cox, but for Hugo. I was going in return my cable box because I wanted to save money. The cost of cable is constantly rising and it's just not worth it anymore. I was just going to keep my internet. However, Hugo presented a promotion which is also the same price as internet but I also get a lower package cable tier. And I even save a couple of bucks for the first 6 months. He even gave me his personal cell# in case I have any questions or issue with my service. Hugo is awesome and is definitely only reason I'm still using Cox! read more

I went in to upgrade my internet. The sales person offered me a package deal with improved internet speed if I changed my landline plan. I agreed and was happy when I left the store. Less than two months later, I called to cancel my cable tv because I found a much better deal with YouTube TV and they said I had to pay $250 to break my cable contract. I explained that I didn't have a cable contract and when I upgraded my internet the sales person made no mention of any cable tv contract. I explained that I felt they were being dishonest and had shady sales practices. The customer support rep kept saying that the sales person did tell me about the package deal despite the fact that they obviously were not there and I was. How would they know what their sales person said or didn't say? I have been a customer for over 15 years and can't believe this is how they want to handle the situation. I gave them the chance to make it right. They wanted nothing of it. I guess this is why everyone is leaving cable. read more

I called Cox on 10/30 regarding issues with my internet Wi-Fi. After speaking through a live chat with the technician he determined that my modem was faulty? Apparently my modem is over 12 years old and he said I needed a new one and was going to ship one out a week went by and I did not receive it when I called I was told that they could ship out another one or it would be faster if I went to a local store to pick one up so I agreed to do that. After looking online the lake forest location was closest to me and online it said they were open till 6 on Saturday I arrived at 2:30 to find them closed that was last week. I went again today which was also a Saturday I arrive at 1 to find three or four customer standing outside trying to get in. There was yellow caution tape on the front door the lights are on but nobody was inside. I called the store location and their voicemail said they were closed due to unforeseen circumstances. I had to call customer service again and after waiting 10 minutes finally got to speak to a live person who tried to explain to me that they could ship one out but it would take now likely another week I find this very unacceptable. I've been without Wi-Fi for now two weeks. There's clearly some sort of issue at their Lake Forest location just ridiculous it after being a loyal customer for so long I have to go through all this just to get a new modem read more

Returned equipment and receive a receipt in less than a minute. Great job!

Walked in to this HUGE store to return a cable box. Loys of customers standing around waiting to be helped but only one guy behind the desk (Hector) helping a customer. Customers were wandering around looking for someone to help them but no one came out for the longest time (several customers left). Finally after waiting quite a while 3 guys came out but I am here to tell you the only 1 working today is Hector even though there Were others on the clock. Don't go to this store if you're in a hurry. Make the extra drive to another one. read more

Without a doubt the worst phone/internet/cable provider in America. Was billed $60 for a 300 GB data overage. Meanwhile, they offer as an add-on for $30 500 extra GB. They charge twice as much for almost half the data. And the service is absolute garbage. read more